Reeds Rains Robinson Lee estate agents in Bury and Rawtenstall

★★★★★ 5/5

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I highly recommend Reeds Rains for selling a property

Reeds Rains were friendly yet professional throughout the process of selling my house. They stepped in and helped, when the solicitors were making a stressful situation even more stressful, and sorted things out so that I did manage to exchange and complete on the sale. I'm pretty sure that without Madeline and the rest of the team in the Gosforth office, I would still be trying to exchange contracts and could have easily lost the sale. Thank you all so much

Maggie · 2 October 2023 · Reeds Rains

★★★★★ 5/5

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Would highly Recommend

From start to finish Reed Rains surpassed my expectations.Olivia looked after the initial purchase of the property in Rye and superbly managed the rental to Stuart who expertly navigated the sale. It was a pleasure dealing with such a great knowledgeable team !!!!

Gary · 29 September 2023 · Reeds Rains

★★★★★ 5/5

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Helpful staff keeping us informed each…

Helpful staff keeping us informed each step

Newman · 27 September 2023 · Reeds Rains

★★★★★ 1/5

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Since the manager David Gardener left…

Since the manager David Gardener left the business, I have had nothing but problems whilst trying to sell my mothers property. Would not recommend Grimsby branch at all.

Sally · 27 September 2023 · Reeds Rains

★★★★★ 5/5

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Fast pacing

Fast pacing, reliable and approachable

Laura · 27 September 2023 · Reeds Rains

★★★★★ 5/5

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We have been on the market with 2 other…

We have been on the market with 2 other estate agents prior to reeds raines and not sold we transferred to Reeds Rains they go above beyond and now we have sold Thankyou so much Mr Abbott

Lance · 27 September 2023 · Reeds Rains

★★★★★ 5/5

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REEDS RAINS CARRICKFERGUS.

REEDS RAINS CARRICKFERGUS.I have just purchased a house in Whitehead through Reeds Rains Carrickfergus.I have bought and sold a number of properties over the years, and I have to say the service from Chris Gabby in Carrickfergus was amazing.

Henry · 27 September 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

Reeds rains is the worst estate agency…

Reeds rains is the worst estate agency I have come across. I had a viewing on one of their property to rent in Eccles new road and I have send our interest on that property and they said they will let me know about landlord’s decision. I made 2 phone calls in one week period after seeing no response from the agency. They were very rude over the phone and were not approachable at all. They asked me to wait for their email to get the update. Even after more than a week, my husband rang them today on 26th September 2023 to get an update, they said the property has been given to other people. They made us to wait for their update more than a week , very rude over the phone and not given any update. I won’t recommend this agency to any of my friends.

Jincy · 26 September 2023 · Reeds Rains

★★★★★ 5/5

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Successful sale, would recommend.

The staff at Reeds Rains were very efficient when I was selling a property and kept me informed of all viewings and the progress of the sale.

Julia · 23 September 2023 · Reeds Rains

★★★★★ 5/5

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REEDS RAINS PONTEFRACT

REEDS RAINS PONTEFRACT. So grateful to have just received a 5⭐️ service from HOLLY SEIDLECKI regarding a very urgent matter. HOLLY was very professional, friendly & efficient, an absolute credit to Reeds Rains. If only there were more Hollys in this world. Super grateful for all your help. THANK YOU very much appreciated x

Anita · 21 September 2023 · Reeds Rains

★★★★★ 5/5

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Reeds Rains have been brilliant…

Reeds Rains have been brilliant throughout the process, with a great, friendly and engaged team. They have been fast, efficient and professional - and well feel that we have been supported with good advise along the way. It is a difficult time to sell and I'm glad we had RR behind us. Thank you!

James · 21 September 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Holbeck house with thanks

A very good experience with Reeds Rains. The staff have been so helpful, courteous and honest. Thank you so much.

Pascale · 20 September 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Hi the sale team in my local branch is…

Hi the sale team in my local branch is very good they worked very hard to sell my property and kept me updated all the time I will definitely recommend them

Abdul · 20 September 2023 · Reeds Rains

★★★★★ 5/5

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House sold within a month of listing

House sold within a month of listing. Nothing more to say!

Andrew · 20 September 2023 · Reeds Rains

★★★★★ 5/5

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Great experience and professional…

Great experience and professional service!

IV · 20 September 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

We rented out flat out via Reeds Rains (Sheffield) for several years, and the service has always been terrible. They are very unresponsive, you have to chase A LOT to get any answers, and they are so sales-y that when they finally answer you, they are vague and make you think they've answered you and they haven't done anything of the sort.They never carried out checks (which we paid them to do) on the flat, and every time tenants left, it was left in a complete state and cost us so much money each time to repair / replace / fix. We started off getting deposits from the tenants, but then RR advised to go with the Zero Deposit Guarantee for the last 2 tenants. DO NOT DO THIS. We were awarded about £20 on the second to last tenant and £150 odd on the final tenant (costing us thousands to repair and thus being very out of pocket). This final tenant has taken almost 1 year of chasing, feeling like we are harassing RR / YourMove, calling many, many times and 1/15 times being called back, speaking to very unhelpful and rude people most of the time, not getting answers, being lied to, telling us they will "reopen the claim" several times (but not actually ever being told they had closed the claim or reasons why), and again, being fobbed off by some salesperson. They never kept us informed once. They refused to reply 9/10 times. They refused to send me the complaints procedure, and they refuse to send me a timeline of our claim and the claim itself. This is a FOI request. They lost track of the previous tenants, but they did forward on the name and address of the previous tenants' family members....for which I could have easily reported them as a breach of Data Protection but I chose not to. However, I think I may do this considering the loss we have had and the terrible experience we have had. Do not use Reeds Rains in Sheffield or YourMove. Unless you want endless stress and enjoy being ignored and lied to.

Hannah · 20 September 2023 · Reeds Rains

★★★★★ 2/5

Trustpilot

Terrible customer service skills

We are currently looking for a rental property and reeds reins have a few we’d like to view. It’s a shame they’re shockingly terrible at customer service skills. I’ve tried to contact Wakefield, Morley, Castleford & Ossett branches about viewings and none of them get back to us. I’ve sent emails for viewings through right move, directly emailed the branches and called and had no response. Called branches and either had no answer or been told I’d get a call back, never received a call back. I’ve not once received a reply to the many emails I’ve sent to them. I did manage to get one viewing through them after 3 emails, 2 viewing queries (through right move and their own website) and calling twice to be told I’d receive a call back, the third time I waited on the phone to speak to someone as I knew they wouldn’t call back. After we’d finally secured 1 viewing, we wanted to make sure they accepted pets, so I replied to the email Elliot sent confirming the viewing…no response. So I ended up calling to confirm. I’m unable to call during work hours, this is why I rely on emailing, which shouldn’t be an issue to send a simple response. My wife called about another property and was told, “none of our current properties accept pets so we can’t help you”. Didn’t take any details incase any came through that did accept pets. Just looking through my emails and the queries I’ve sent to them and had no response, I’ve sent 11 and had no response. Funnily enough the house we currently rent is being sold hence why we are moving, advertised by Reed Rains. I’m sure they expect us to be at their beck and call for viewings etc now they need us to be flexible and responsive to them.

D · 19 September 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

Overall an awful experience

It started off great, we rented a house in huddersfield through them and they were responsive and helpful until the person originally dealing with our move went on holiday. Then our move was transferred to emma, which again started off great however, she started to make us feel like an inconvenience whenever we called and asked for updates as it was getting close to our move date and things were not ready. Admittedly it was a quick move but we were told it was no problem. However, by the day of our move we still had no paperwork or keys despite the fact we were told we would have them by the day before at the latest, which was then changed to midday on moving today however we did not get the keys until 5pm which caused us a lot of stress and inconvenienced us a lot as we had people waiting to help us move so we just had to wait all day. When we went to the office on moving day to speak to Emma as she was just brushing us off on the phone, her attitude was awful and she was clearly irritated by us being there. She also went back on herself saying she never said the keys would be ready by this point, which was a blatant lie. She did not care about us or our move at all and I think that is what bothered me the most.Some of this may have been down to them having a new system, which I was sympathetic and understanding about at first. However, Emma's poor attitude and the fact she just didn't care made me become annoyed more quickly than I usually would have. Also, due to the new system they sent me someone else's tenancy agreement which included the tenants and landlords personal details, which must be major violation of privacy laws and made me feel insecure about the privacy of my information. When I brought it up to them they brushed it off like it was nothing. However, despite all of this, there was one positive experience which was all the handlings we had with Ben. Ben took over after Emma went home and he was kind, reassuring and caring, made us feel a lot less stressed and annoyed, as he actually explained why it was taking so long and what he was doing to speed it along a bit. He was a breath of fresh air after such an awful day.Overall I would not use this estate agent again. The staff need to work on keeping information private and attitudes towards tenants however, Ben was amazing and a saving grace that day.

Chloe · 15 September 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Morley Branch - Excellent Service

All staff Michael, Michelle and Cairn were fantastic. Really helpful, friendly and supportive. They definitely went the extra mile to help. Very attentive.

Susan · 15 September 2023 · Reeds Rains

★★★★★ 1/5

Trustpilot

Shocking service when repairs need done

Unacceptable service when repairs need done in the house

Jayne · 14 September 2023 · Reeds Rains

★★★★★ 5/5

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Selling family home

We were selling our late mother’s house and received excellent service from all at Carrickfergus branch great advice and were kept informed all the way through the process.Would have no hesitation in recommending this team.

P · 13 September 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Reeds Rains Hartburn

Reeds Rains Hartburn Exceptional service from a lovely, friendly and helpful staff team. They helped me through the sale of my mum’s house on behalf of myself and my brothers. Very empathetic at an extremely emotional time.I can’t thank them enough.

CT · 9 September 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Thank you to all staff

All the staff at the Rotherham branch have been really friendly, helpful and professional at all times and provided helpful advice

Customer · 7 September 2023 · Reeds Rains

★★★★★ 5/5

Trustpilot

Really helpful and guided us through…

Really helpful and guided us through the process and always there to help answer questions and give advice.

SIMON · 6 September 2023 · Reeds Rains