Trusted Agent profile
★★★★★
1,975 reviews across 2 offices and 3 platforms
Reeds Rains Robinson Lee has two offices, in Bury and Rawtenstall. Together they have 1,975 reviews on three platforms, rated 3.7 out of 5 overall.
70
Reviews on Google
All 2 offices
2
Reviews on Facebook
All 2 offices
1,903
Reviews on Trustpilot
All 2 offices
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Reeds Rains Robinson Lee's two offices, most reviewed first. Each has its own page.
Reeds Rains Robinson Lee and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
2022 2 Gold across two branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotSue has been a fantastic support to me…
Sue has been a fantastic support to me since the day I joined the Liverpool branch Reed’s rains. I always trust her to let me know what’s going on and she is fantastic at getting issues sorted both big and small. She’s so easy to speak to
5/5
TrustpilotVery professional
Very professional, friendly estate agents. Presented me with a fully documented report about my property including best phone networks, and details on the surrounding area together with prices on similar properties nearby before viewing mine.
1/5
TrustpilotWorst estate agent in Liverpool!!
Worst estate agent in Liverpool!!! Avoid Reeds Rains Liverpool at all cost.Unethical , poor communication, unprofessional, very stressful. Avoid avoid, avoid.I flew in from Geneva after fixing two viewings, 301, 3 Kenyon Steps, L1 and The Strand, Liverpool L2.We waited in front of the property for more than an hour on 2nd Aug for 12pm viewing. One Abdul qadir was supposed to come to show us the property.Mr Justin Barton had confirmed the viewing on mail so we booked our air tickets.He did not show up, and after frequent calling Reed Rains we were told that he visited the concierge and returned. Holy hell..!!! Such fraudulent people. There was no confirmation or communication from either Reed Rains nor Abdul Qadir.Our precious time, money, hotel bookings ,all went for a toss.Thankyou Reed Rains for your callous behaviour. The properties listed never existed I suppose. So ultimately its your loss, not mine.
5/5
TrustpilotBrilliant service throughout
Fantastic communication from first contact point (the director of the branch in Nantwich rang me back as promised). All the staff at the branch (particularly Lottie who handled the sale) were great & highly professional to deal with. I was kept informed at every stage. Best agency in Nantwich in my view.
5/5
TrustpilotExcellent customer service service
Excellent customer service service from Deborah at the RR Durham Branch during the process of selling our house. Very helpful, friendly and efficient, will definitely use again.
5/5
TrustpilotI had a really great experience at…
I had a really great experience at Pontefract branch when looking for a new property to rent.Everything went very smoothly, from booking a viewing, through application and moving in date.I found all the staff very friendly and helpful. Many thanks to Jake for his excellent customer service and communication skills, making the whole process pleasant and efficient. I would definitely recommend and use this branch again .
5/5
TrustpilotWrexham Branch, Great customer service
Silas and Tabitha at the Wrexham branch were so helpful when purchasing our new property through them. Always quick to respond to telephone calls and emails. Very accommodating in repeat viewings. Overall, a very friendly and positive experience using this agent in Wrexham. Thanks both for a great service. :-)
5/5
TrustpilotJordan was so helpful
Jordan was so helpful, an efficient and very friendly young lady. She helped my son find his first home and made the entire experience straight forward in what can be a minefield fro a first time buyer.
5/5
TrustpilotFriendly efficient service
Kept us in touch all the way friendly efficient service
4/5
TrustpilotFast, efficient, friendly
Found a buyer for the property in rapid time. Impressive.
5/5
TrustpilotProfessional
Friendly, helpful listen to you and very professional
5/5
TrustpilotReed Rains Highly Commendable
Great communication throughout whole selling process. Kept up to date on developments, viewing statistics and all in one service with legal referral. Friendly and understanding staff. Thanks.
5/5
TrustpilotAmazing service
Rating only, no written review.
2/5
TrustpilotReeds Rains Congleton
As a first time buyer, to be told the wrong completion date from Zoe was annoying.The day before I phoned to say I doubt that’s happening as our solicitors haven’t said it will be.They still told us we will be moving in.This is because Reeds Rains Solicitors sent out the paperwork too soon to the sellers and dragged it out for 3 weeks sending us our paperwork that we needed.
5/5
TrustpilotNothing was too much trouble
Nothing was too much trouble, we were kept well informed of the progress at every step
1/5
TrustpilotCouldn't give me a clear answer on the…
Couldn't give me a clear answer on the fee's they charge to sell a house, and tried to bamboozle me with all different ideas of fee's and would not explain any of them unless I was ready to sell right now.
Hi Richard,Sorry to read your review. I have requested for more information, this will come from Trustpilot. Thanks,Reeds Rains
5/5
TrustpilotExcellent and fast service
Excellent and fast service. Responsive and polite staff
4/5
TrustpilotHouse sale
We found reeds and reins very helpful and liked the fact that not lot's of people came just the ones that were interested and sold our property after 2 view's.
5/5
TrustpilotThe Reddish branch are a fantastic…
The Reddish branch are a fantastic team, really do go to extra mile to sell your house. They are friendly helpful and professional knew the answer to all our questions. They kept us informed with everything that was happening at every stage and we're always at the end of the phone.
5/5
TrustpilotThank you good luck
Rating only, no written review.
5/5
TrustpilotI found Reeds Rains very professional…
I found Reeds Rains very professional and proactive.
5/5
TrustpilotThe Team At Hazel Grove Branch Are *…
The Team At Hazel Grove Branch Are * BRILLIANT *
5/5
TrustpilotLook no more, Nicola, Craig and Dea are your people…
Sold our flat with Reeds Rains Estate Agents Plaistow. We had exceptional service from start to finish, thanks to Nicola, Craig and Dea. Their professional photos were taken immediately after we signed up with them, all of the viewings were handled professional.Nicola from Reeds Rains Estate Agent Plaistow has been excellent. She was professional throughout. She listened and acted to suggestions as well as providing advice and support. The real unique difference to other agents is she was always available working well beyond office hours as she really puts her heart and soul into her business. Definitely recommend to anyone looking to sell their home.
1/5
TrustpilotScored 1 because I can't give negative
Scored 1 because I can't give negative. Appalling rental company who should be ashamed of their total lack of tenant care. I was lied to directly by them on multiple occasions, twice left for 3 months without an oven and no care on their part to ensure it was resolved. Then their disgraceful moving out team made me wait just short of 3months for my deposit back and pathetic excuses given, had to take them to deposit dispute to get it back. Avoid at all costs
Hi Fraser,Sorry you have had a bad experience with Reeds Rains. After looking into it further it seems that the lettings teams is currently investigating the issue and will be able to assist you.Regards,Reeds Rains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bury has the most, with 1,929 reviews rated 3.7 out of 5, followed by Rawtenstall with 46.
The two Reeds Rains Robinson Lee offices, by town:
Yes. At EA Masters 2022 its branches won 2 Gold awards.
