Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleHad the pleasure to deal with Reeds Reins Bedworth on my latest home purchase.
Absolutely outstanding fron start to finish !!
Karis, who i had the most contact with was just AMAZING,very responsive to emails and calls, very polite and friendly and an all round nice person to deal with.
Rest of the team at Reeds Reins Bedworth were also fantastic dealing with all the enquiries.
I can wholeheartedly recommend Reeds Reins Bedworth to anyone who is currently looking for a quality estate agent with knowledge and expertise in this field.
5 * from me
Mart · 10 August 2023 · Reeds Rains JB Estates Bedworth (52-54 King Street)
★★★★★ 5/5
GoogleExceptional service and support from the team.
I recently navigated the process of buying and selling a property, thanks to the remarkable service of my agent Rhys and the wider team. The advertising of my property was handled brilliantly, ensuring it caught the eyes of potential buyers effectively.
What stood out was the excellent communication. Rhys was readily available, answering my queries promptly and effectively. The team not only guided me through the complex process, but also offered insightful advice at key stages for my consideration, empowering me to make confident decisions.
In summary, the experience was efficient, supportive, and personalised, marked by the team's professional conduct and commitment. If you're seeking estate agents, I wholeheartedly recommend for a truly smooth journey.
Matt · 10 August 2023 · Reeds Rains JB Estates Bedworth (52-54 King Street)
★★★★★ 1/5
TrustpilotChaos, inexperience, under qualified
Staff do not have a clue what they are doing by the looks of it, received so many documents littered with so many errors from all kinds of departments that do not communicate with one another. They dodge questions and facts like politicians or criminals, too scared to tell the landlord when he is wrong and unlawful or breach of their own terms of a tenancy agreement. Negligent or maybe even considered fraudulent tampering of notices to make their documents appear valid. Even down to simple maths (KS1 addition that my 6 year old could complete) they do not seem to be able to grasp. Denial demonstrated on all things that they are incorrect about, which I’m clever enough to have all in emails/writing. I’m embarrassing to have this agent operating, I’m not saying I know everything but I’ve had to correct and school them on a lot of aspects of our tenancy, so much so that I’m tempted to send them an invoice for my time! Avoid this agent at all costs, they side with landlords even if they are in the wrong and simply do as they are told by their clients, this isn’t always the right or ethical thing to do and certainly In need of some training/business transformation or redundancies. Avoid!
NA · 10 August 2023 · Reeds Rains
Agent replied · 16 June 2024
Hi there,We are deeply sorry to hear about the challenges you've faced during your tenancy. Your feedback is crucial, and we take these concerns seriously.To ensure we fully understand the issues you've raised and take appropriate actions to improve our services, we will be sending you a Trustpilot request for more information.Regards,Reeds Rains
★★★★★ 5/5
TrustpilotPro-active and Professional
Pro-active communication. Professional and knowledgeable. Most of all genuine and honest with no sales banter or pressure. Would highly recommend and would engage again if needed.
CHRISTINE · 8 August 2023 · Reeds Rains
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS
Absolutely disgusting treatment from the agents and landlord. I don’t think the box is quite big enough to fit all of the problems we have encountered in the last year. The lack of communication is atrocious, and the inexperienced staff is embarrassing. Don’t think they know that my partner worked for an estate agents and knows all the legalities of certain procedures which they clearly don’t know. Avoid at all cost.
Consumer · 8 August 2023 · Reeds Rains
Agent replied · 16 June 2024
Hi there,Sorry to read your review. We will send a request for more information that will come directly from Trustpilot so that we can look into this further.Regards,Reeds Rains
★★★★★ 5/5
TrustpilotVery helpful team that make being a…
Very helpful team that make being a landlord a walk in the park. Susan was very patient and helped with everything including filling forms for the council.
Ozgur · 8 August 2023 · Reeds Rains
★★★★★ 5/5
TrustpilotExcellent advice from Martin
Excellent advice from Martin, good contact both by phone and email. Most importantly the house was sold subject to contract in three weeks at a good price.
Graeme · 8 August 2023 · Reeds Rains
★★★★★ 5/5
TrustpilotKalim was very accommodating as I…
Kalim was very accommodating as I needed rearrange a viewing due to the timing not working . He was quick to resolve the issue and get back to me asap
Emma · 7 August 2023 · Reeds Rains
★★★★★ 1/5
TrustpilotSlumlord! No valid GSR for over 2 months!
Poor property management and lack of experience and/or under qualified staff across the agency. Slum landlord or ‘slumlord’ of current property who neglects and breaks every clause he’s bound by in the tenancy agreement. Left me and my family with young children without valid gas safety certificate for over 2 months, considerably a major breach of his and the agents legal duties. Reported to the HSE, to which the agent finally got in touch to arrange this to be carried out. To little too late in my opinion as this could have disastrous consequences. Gas safety certificate flagged a repair that needs to be carried out on the boiler, does not stop the boiler from working but the landlord immediately stated ‘if the tenant wants this repaired he needs to get this done at his own expense’ to which I stated that I was not paying for any part of the boiler to be repaired if this is required as it is simply not my fault or responsibility it is down to poor maintenance on the landlords behalf, landlord then stated that any repair to the boiler would be taken from my deposit. A void and ridiculous statement to make as anything to do with the boiler is his responsibility as per the tenancy agreement. Landlord is a tyrant and the agent supports his ludicrous comments and dictator behaviour.
Josh · 6 August 2023 · Reeds Rains
Agent replied · 16 June 2024
Hi Josh,We sincerely apologize for the distressing situation you've encountered during your tenancy. We take your concerns seriously and are committed to addressing them.To thoroughly investigate this matter, we will be sending you a Trustpilot request for more information.Regards,Reeds Rains
★★★★★ 5/5
TrustpilotGreat service
As a landlord I feel that Reeds Rains offer and provide a service that suits the needs of any landlord. I rely on them more than most as I am not local to the properties in Liverpool they look after and having tried other local agents I now feel comfortable that my properties are in good hands. Thanks to Susan Poland and all the team
David · 3 August 2023 · Reeds Rains
★★★★★ 5/5
TrustpilotHouse Sale
Excellent and professional service. Very friendly and helpful staff.
Mr · 3 August 2023 · Reeds Rains
★★★★★ 5/5
TrustpilotSue has been a fantastic support to me…
Sue has been a fantastic support to me since the day I joined the Liverpool branch Reed’s rains. I always trust her to let me know what’s going on and she is fantastic at getting issues sorted both big and small. She’s so easy to speak to
Jennifer · 3 August 2023 · Reeds Rains
★★★★★ 5/5
TrustpilotVery professional
Very professional, friendly estate agents. Presented me with a fully documented report about my property including best phone networks, and details on the surrounding area together with prices on similar properties nearby before viewing mine.
Member · 3 August 2023 · Reeds Rains
★★★★★ 1/5
TrustpilotWorst estate agent in Liverpool!!
Worst estate agent in Liverpool!!! Avoid Reeds Rains Liverpool at all cost.Unethical , poor communication, unprofessional, very stressful. Avoid avoid, avoid.I flew in from Geneva after fixing two viewings, 301, 3 Kenyon Steps, L1 and The Strand, Liverpool L2.We waited in front of the property for more than an hour on 2nd Aug for 12pm viewing. One Abdul qadir was supposed to come to show us the property.Mr Justin Barton had confirmed the viewing on mail so we booked our air tickets.He did not show up, and after frequent calling Reed Rains we were told that he visited the concierge and returned. Holy hell..!!! Such fraudulent people. There was no confirmation or communication from either Reed Rains nor Abdul Qadir.Our precious time, money, hotel bookings ,all went for a toss.Thankyou Reed Rains for your callous behaviour. The properties listed never existed I suppose. So ultimately its your loss, not mine.
Sandeep · 3 August 2023 · Reeds Rains
★★★★★ 5/5
TrustpilotBrilliant service throughout
Fantastic communication from first contact point (the director of the branch in Nantwich rang me back as promised). All the staff at the branch (particularly Lottie who handled the sale) were great & highly professional to deal with. I was kept informed at every stage. Best agency in Nantwich in my view.
Paul · 1 August 2023 · Reeds Rains
★★★★★ 5/5
TrustpilotExcellent customer service service
Excellent customer service service from Deborah at the RR Durham Branch during the process of selling our house. Very helpful, friendly and efficient, will definitely use again.
David · 1 August 2023 · Reeds Rains
★★★★★ 5/5
TrustpilotI had a really great experience at…
I had a really great experience at Pontefract branch when looking for a new property to rent.Everything went very smoothly, from booking a viewing, through application and moving in date.I found all the staff very friendly and helpful. Many thanks to Jake for his excellent customer service and communication skills, making the whole process pleasant and efficient. I would definitely recommend and use this branch again .
Rachel · 31 July 2023 · Reeds Rains
★★★★★ 5/5
TrustpilotWrexham Branch, Great customer service
Silas and Tabitha at the Wrexham branch were so helpful when purchasing our new property through them. Always quick to respond to telephone calls and emails. Very accommodating in repeat viewings. Overall, a very friendly and positive experience using this agent in Wrexham. Thanks both for a great service. :-)
SLM · 31 July 2023 · Reeds Rains
★★★★★ 5/5
TrustpilotJordan was so helpful
Jordan was so helpful, an efficient and very friendly young lady. She helped my son find his first home and made the entire experience straight forward in what can be a minefield fro a first time buyer.
Ronald · 29 July 2023 · Reeds Rains
★★★★★ 5/5
TrustpilotFriendly efficient service
Kept us in touch all the way friendly efficient service
Stephen · 25 July 2023 · Reeds Rains
★★★★★ 4/5
TrustpilotFast, efficient, friendly
Found a buyer for the property in rapid time. Impressive.
Malcolm · 25 July 2023 · Reeds Rains
★★★★★ 5/5
TrustpilotProfessional
Friendly, helpful listen to you and very professional
Marina · 25 July 2023 · Reeds Rains
★★★★★ 5/5
TrustpilotReed Rains Highly Commendable
Great communication throughout whole selling process. Kept up to date on developments, viewing statistics and all in one service with legal referral. Friendly and understanding staff. Thanks.
Steven · 25 July 2023 · Reeds Rains
★★★★★ 5/5
GoogleRating only, no written review.
Faustina · 22 July 2023 · Reeds Rains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
