Trusted Agent profile · Warwickshire
Verified
★★★★★
3,360 reviews across 5 offices and 3 platforms
Reeds Rains JB Estates has five offices, in Bedworth (two offices), Nuneaton and Bedworth, Warwick and Kenilworth (Warwickshire). Together they have 3,360 reviews on three platforms, rated 4.2 out of 5 overall.
1,265
Reviews on Google
All 5 offices
34
Reviews on Facebook
Business-wide
2,061
Reviews on Trustpilot
Business-wide
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Reeds Rains JB Estates's five offices, most reviewed first. Each has its own page.
Reeds Rains JB Estates and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
2022 2 Gold across two branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotBeing messed about
I have tried to purchase a property through this agent over the last 9 months sold my property twice and still not managed to buy the property lost my house sale because the buyers got fed up of waiting so finally pulled out just had enough.
Hi Rose,Sorry to read your review. I have sent a request for more information, this will come from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotNo respect for tenants, choose anywhere else
Spoken to like a second class citizen any time I needed anything, our contract said we would be contacted 2 months before the tenancy ended to see if we wanted to renew. When I chased this up after it didn't happen, I was told that I had to speak directly to my landlord. We then got a section 21 from reeds rains, but whenever we tried to contact them for help we were told again 'speak to your landlord'. They also copy and pasted my emails to them (Reeds Rains) and sent them to our landlord without our permission.They might not care about us now that we're 'just tenants', but when we are buying next year they will care when we go absolutely nowhere near them.ETA they now have our old property listed for rent with blatant lies on the advert, one being that there is OFF ROAD PARKING (there is not anything of the sort). Don't trust them!
Hi Charlotte,Sorry to read your review. I have sent you a request for more information so that we can look into this further. This will come from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotWorst company I've ever dealt with
Worst company I've ever dealt withI beg anyone thinking of renting with these people to stay well away. In April the isolator switch to my shower became jammed on, was emitting heat and giving a strange fishy smell. I Googled it and it suggested the strange smell suggested compromised wiring and it was high risk for an electrical fire. I called out an emergency electrician and he stated that the initial fitting was wrong and that the shower was not safe for use. I reported this to Reeds Rains on 25th of April and despite chasing them repeatedly it still hadn't been fixed by the end of July when I moved out, so I essentially went 3 months without a working shower.I was given all sorts of nonsense excuses about the ticket being accidentally closed accidentally and then told that they couldn't find a contractor to come out to where I lived (which was Wilmslow so not exactly in the mountains). Eventually they sent an engineer who was a gas engineer. The problem is that there is no gas in the property! So again the problem was reported and still they did nothing.On top of that, they are now trying to keep my deposit to cover disrepair that was present before I moved in - they are essentially trying to get me to redecorate the landlords flat for free. They have the cheek to make claims against me but do not feel obliged to maintain the property on their end with regards to the shower.I've convinced 3 people to not rent with Reeds Rains and will continue to convince as many as I can not to. Save yourself a lot of hassle and stay away!
5/5
TrustpilotSelling a rental property
The business responded to my request to sell my rental property quickly and professionally. They explained timings with regards to tenants contracts and liaised with the tenant to accommodate viewings and a quick sale (pending contracts etc). I am very pleased with the way in which the sale has been handled to date and would recommend them to anyone.
5/5
TrustpilotFantastic team.
Fantastic team you all played a part and were all fabulous. Thank you so much X.Pauline & Mick
5/5
TrustpilotVery impressed with Reeds Rains sales…
Very impressed with Reeds Rains sales team, a special thank you to Liam, Tracey and Lucy. I received excellent advice and support during the sale of my property and would definitely buy and sell again through Reeds Rains.
5/5
TrustpilotEveryone very helpful…
Everyone we spoke to were very helpful and they were very efficient and help us all along the way
1/5
TrustpilotDonna Hargreaves terrible attitude
The Preston branch has a branch manager named Donna Hargreaves who is horrendously unprofessional and appears to have no emotional control for some who claims to have 33 years of customer facing experience as an estate agent. She was told to CC secondary buyer in emails after her oversight and advised us not to tell her how to act.
5/5
GoogleKaris and the team were very supportive during the sale of my late mother's property. I can't fault them, they are a credit to the company.
5/5
GoogleGreat experience. Karis kept me updated through whole process and answered every question i had. Im a 1st time.buyer so u can imagine it was all new to me. I definitely recommend Reeds and Karis especially.
5/5
GoogleI would like to thank Reeds Rains, for helping me to purchase my first property. I wanna thank especially Rhys, who have done outstanding job. Great communication and support all the way. Thank you
5/5
GoogleKaris and Sarah have been absolute superstars from start to end! All the way from viewing the property to keeping us in the loop with any work happening and then helping us settle in. I can't recommend Reed Rains Bedworth enough, its so refreshing to have such down to earth, caring Estate Agents!
5/5
GoogleHad the pleasure to deal with Reeds Reins Bedworth on my latest home purchase. Absolutely outstanding fron start to finish !! Karis, who i had the most contact with was just AMAZING,very responsive to emails and calls, very polite and friendly and an all round nice person to deal with. Rest of the team at Reeds Reins Bedworth were also fantastic dealing with all the enquiries. I can wholeheartedly recommend Reeds Reins Bedworth to anyone who is currently looking for a quality estate agent with knowledge and expertise in this field. 5 * from me
1/5
TrustpilotWorst Service ever
We had to experience a horrendous service, We were intimidated and bullied by a person called Tony from Cheadle branch. I cant imagine the trauma myself and my wife went through. I wouldn't recommend them to anyone. However Samantha was very polite and helpful.
5/5
TrustpilotReeds Rains
Reeds Rains They have been very informative and kept us up to date every step of the way so far. This is my first time selling a property and they have been helpful and made it a little easier.
1/5
TrustpilotPoor experience
Absolutely useless service. No surprise that people could not sell with this agents. Wanted a viewing but after multiple calls over a week, manged to get an appointment. When actually got there, the tenants were not informed of the booked visit. Promised a call back to rearrange the appt, but nothing. No responses even after leaving so many messages with the team. Very poor and unprofessional service. I wouldn't use them to buy, sell or manage my lets after this experience. What a disappointing experience 😪.
Dear Reeba,We're truly sorry to hear about the disappointing experience you've had with our agency. Your feedback is important, and we're committed to addressing your concerns.To better understand the issues you've encountered and improve our services, we will be sending you a Trustpilot request for more information.Regards,Reeds Rains
1/5
TrustpilotRude
Rude, degrading staff. Not helpful at all very judgmental and cocky. Would never ever like to sell my house or buy a house from them. Andrew was fabulous everyone else just total discussing rude behaviour, no empathy and just rude.
Hi Sarah,Very sorry to read your review. We would like to look into this further so we will be sending you a request for more information that will come directly from Trustpilot.Regards,Reeds Rains
4/5
GoogleKaris and her team were brilliant keeping us informed every step of the way. A very smooth experience.
5/5
GoogleReeds rains are a fantastic estate agents , they will do anything and everything for you, the personnel are great and very professional and pleasant, would advise anyone to to go through them, wouldn’t entertain going anywhere else, regards to Rhys, Karis, and Sarah, thank you very much, Bob,
5/5
GoogleWe would just like to thank Reeds Rains for selling our house for us. Exceptional and prompt communication from Keira Dell, who has gone above and beyond to pass information between ourselves and our buyers. Thank you from the Routley family
5/5
GoogleKaris and the team were very supportive during the sale of my late mother's property. I can't fault them, they are a credit to the company.
5/5
GoogleGreat experience. Karis kept me updated through whole process and answered every question i had. Im a 1st time.buyer so u can imagine it was all new to me. I definitely recommend Reeds and Karis especially.
5/5
GoogleI would like to thank Reeds Rains, for helping me to purchase my first property. I wanna thank especially Rhys, who have done outstanding job. Great communication and support all the way. Thank you
5/5
GoogleKaris and Sarah have been absolute superstars from start to end! All the way from viewing the property to keeping us in the loop with any work happening and then helping us settle in. I can't recommend Reed Rains Bedworth enough, its so refreshing to have such down to earth, caring Estate Agents!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Reeds Rains has the most, with 2,374 reviews rated 3.9 out of 5, followed by Nuneaton and Bedworth with 2,238.
The five Reeds Rains JB Estates offices, by town:
Yes. At EA Masters 2022 its branches won 2 Gold awards.
