Trusted Agent profile · Warwickshire
Verified
★★★★★
3,360 reviews across 5 offices and 3 platforms
Reeds Rains JB Estates has five offices, in Bedworth (two offices), Nuneaton and Bedworth, Warwick and Kenilworth (Warwickshire). Together they have 3,360 reviews on three platforms, rated 4.2 out of 5 overall.
1,265
Reviews on Google
All 5 offices
34
Reviews on Facebook
Business-wide
2,061
Reviews on Trustpilot
Business-wide
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Reeds Rains JB Estates's five offices, most reviewed first. Each has its own page.
Reeds Rains JB Estates and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
2022 2 Gold across two branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
1/5
Trustpilot😡😡😡 IF ANYONE IS Tworst letting agents HINKING ABOUT USING…
😡😡😡 IF ANYONE IS THINKING ABOUT USING REEDS RAINS REDDISH LETTINGS DEPARTMENT 👎😡👎 THINK AGAIN A BACKED UP SEWER FROM ONE OF THEIR MANAGED PROPERTIES HAS BEEN REPORTED OVER A WEEK AGO WITH RAW SEWAGE ERUPTING FROM THE GRID AND SPREADING OVER NEIGHBOURING PROPERTIES SOAKING THROUGH THE LAWNS AND ENTERING INTO THE WATER TABLE WITH EXTREMELY FOUL SMELLING WASTEREEDS RAINS HAVE DONE NOTHING TO SORT THIS OUT 😡😡😡
1/5
TrustpilotI would rate 0 if I could
I would rate 0 if I could. Absolutely horric dealings with this company in teesside. I would never ever recommend this company. All they try and do is silence you as well when speaking out
5/5
GoogleFantastic service from reeds reins , Karis was amazing , communication with myself and buyer was outstanding. Thank you so much 😊 …
5/5
GoogleAmazing service, would definitely recommend Reeds Rains in Beduff. Special thanks to Karis for her constant updates and being so friendly and helpful. First class
5/5
GoogleI can’t thank the staff at Reeds Rains enough, Karis has been an absolute star and a pleasure to deal with. Selling a house in the UK is hard enough but trying to sell whilst living in Australia was made so easy and effortless thanks to Karis and the team. Thanks to everyone 🙂 …
5/5
GoogleHaving had experience with a number of Estate agents over the years, I can only describe my experience with Reed Rains Bedworth as excellent. From the initial call booking in a viewing to completion, the service I received was second to none. The experience was solely down to Karis Dell at this office - it quickly became apparent to me that I was dealing with an extremely honest, polite and very professional individual who is at the top of her game. The communication I received from Karis was excellent, responding to every single call & email straightway. Where we experienced issues with the chain, Karis took it upon herself to resolve these issues promptly and went above and beyond - even taking it upon herself to complete jobs which were the responsibility of the other agents. I am sincerely grateful to the work and dedication Karis had seeing us through to completion. My experience using this Estate Agent was excellent and I would have absolutely no hesitation recommending them as your first port of call.
5/5
GoogleAll the staff at Reeds Rains, and especially Karis who we dealt with mainly, have been amazing during the marketing and sales of my late Mum's house. The have showed kindness and compassion at a difficult time for our family, kept us informed and worked tirelessly to get us the sale we needed. I would definitely use them again if the need arose, and thoroughly recommend them to anyone else selling or letting a property.
5/5
TrustpilotThe personal touch
The personal touch. Friendly staff
5/5
TrustpilotBest Estate agents
Reeds Raine have proven themselves to be honest, transparent, reliable and conscientious. Stuart and Hannah have consistently updated us. We highly recommend Reeds Raine.
1/5
TrustpilotYou want me to review a purchase but I…
You want me to review a purchase but I haven't bought anything . We have however sold a property through Reedsrains. Maybe look at your algorithm ;-😜
5/5
Trustpilot5 stars all the way
5 stars all the way. Thanks team.Responsive, accurate, timely.Thanks for a great job, Halifax office !!!
1/5
TrustpilotCrossgates Branch
An update on my previous review as Reeds Rains did reach out to try and help, which was of course just a ploy to get me to remove my negative review. -We were served a section 21 notice due to not agreeing to a rent increase, despite not being contacted 2 months before the end of our tenancy with this information as stated in our paperwork.-Every time we reached out to Reeds Rains to help, we were told to speak directly to the landlord. The landlord never spoke directly back to us and all their correspondence was via Reeds Rains. The end of tenancy team at one point directly copy and pasted one of our emails to them and sent it to the landlord, a clear GDPR breach. -Upon leaving the property (early might I add, making it easier for the landlords who of course wanted to get it back on market at the higher rate ASAP), we waited a week for news of our deposit. Every other time we have left a property we have had our deposit returned within 2 weeks. Nothing came. -I chased the deposit, firstly with the branch as it's their details listed on the deposit certificate, who told me they do not deal with deposits so I would need to contact the end of lease team. - I contact the end of lease team. They told me at first to contact the branch. Then they promised me an update. After another few days of waiting I chased them up, they promised me an update by the end of the day. Nothing. -I leave a negative review online which of course wakes up the staff of the branch, one of them called me and promised to chase up the landlord and to give me an update by the following Monday. It's been two weeks now and of course, havn't heard a thing. This person had the cheek to tell me they can't take sides and have to protect both landlord and tenant, when this experience clearly shows they could not care less about tenants. So now i'm stuck having to claim via the deposit scheme who have an average timeframe of 2-3 months. To be left over 1k out of pocket for this long, after the expenses of having to move out so quickly, is causing a huge amount of stress for us. I will never go near Reeds Rains again and will be advising everyone I know to do the same.
1/5
TrustpilotPoor estate agent kept the rental paid…
Poor estate agent kept the rental paid by my tenant for a year without paying back to us. No reply, No follow- up.
Hi Frederick,Sorry this has happened. We would like to look into this issue further for you. We have requested information from you, this will come directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotI highly recommend Reeds Rains for selling a property
Reeds Rains were friendly yet professional throughout the process of selling my house. They stepped in and helped, when the solicitors were making a stressful situation even more stressful, and sorted things out so that I did manage to exchange and complete on the sale. I'm pretty sure that without Madeline and the rest of the team in the Gosforth office, I would still be trying to exchange contracts and could have easily lost the sale. Thank you all so much
5/5
TrustpilotWould highly Recommend
From start to finish Reed Rains surpassed my expectations.Olivia looked after the initial purchase of the property in Rye and superbly managed the rental to Stuart who expertly navigated the sale. It was a pleasure dealing with such a great knowledgeable team !!!!
Great to read! Happy we could of helped :)Regards,Reeds Rains
5/5
TrustpilotHelpful staff keeping us informed each…
Helpful staff keeping us informed each step
1/5
TrustpilotSince the manager David Gardener left…
Since the manager David Gardener left the business, I have had nothing but problems whilst trying to sell my mothers property. Would not recommend Grimsby branch at all.
5/5
TrustpilotFast pacing
Fast pacing, reliable and approachable
Thank you :) Regards,Reeds Rains
5/5
TrustpilotWe have been on the market with 2 other…
We have been on the market with 2 other estate agents prior to reeds raines and not sold we transferred to Reeds Rains they go above beyond and now we have sold Thankyou so much Mr Abbott
5/5
TrustpilotREEDS RAINS CARRICKFERGUS.
REEDS RAINS CARRICKFERGUS.I have just purchased a house in Whitehead through Reeds Rains Carrickfergus.I have bought and sold a number of properties over the years, and I have to say the service from Chris Gabby in Carrickfergus was amazing.
Appreciate the kind words :) Regards,Reeds Rains
1/5
TrustpilotReeds rains is the worst estate agency…
Reeds rains is the worst estate agency I have come across. I had a viewing on one of their property to rent in Eccles new road and I have send our interest on that property and they said they will let me know about landlord’s decision. I made 2 phone calls in one week period after seeing no response from the agency. They were very rude over the phone and were not approachable at all. They asked me to wait for their email to get the update. Even after more than a week, my husband rang them today on 26th September 2023 to get an update, they said the property has been given to other people. They made us to wait for their update more than a week , very rude over the phone and not given any update. I won’t recommend this agency to any of my friends.
Hi Jincy,Sorry to read your review. We would like to look into this for you. We have sent you a request for more information, this will come directly from Trustpilot.Regards,Reeds Rains
5/5
GoogleClair and the team are very professional and go above and beyond with customer care
5/5
GoogleJust want to say a big thank Claudia Franco for being so helpful in my endeavours and the problems I face as a tenant which reeds rains manage. Always going the extra mile for us tenants so thank you once again!
5/5
Google5 Starts, very helpful people all of them and specially ( Karis ) she is amazing! helping, supporting, communication, solving issues, everything of everything she's doing the best 🥇. Big thank you to all of you in Bedworth. M
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Reeds Rains has the most, with 2,374 reviews rated 3.9 out of 5, followed by Nuneaton and Bedworth with 2,237.
The five Reeds Rains JB Estates offices, by town:
Yes. At EA Masters 2022 its branches won 2 Gold awards.
