Trusted Agent profile · Warwickshire
Verified
★★★★★
3,360 reviews across 5 offices and 3 platforms
Reeds Rains JB Estates has five offices, in Bedworth (two offices), Nuneaton and Bedworth, Warwick and Kenilworth (Warwickshire). Together they have 3,360 reviews on three platforms, rated 4.2 out of 5 overall.
1,265
Reviews on Google
All 5 offices
32
Reviews on Facebook
Business-wide
2,063
Reviews on Trustpilot
Business-wide
Reeds Rains JB Estates's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI can highly recommend Reed Rains Estate Agents. They were very professional and empathetic throughout our journey with them. They kept us updated and answered any questions promptly. A very good experience, under difficult circumstances when selling our deceased parents and family home. Thank you all.
5/5
GoogleWhat excellent service From Reeds Rains, right from the start Andrew took the time to explain everything, then onto Rhys, Sarah, karis all was there to help and assist with whatever I needed, and kept me informed throughout. What an amazing team. The fees may be a little higher than other place but this is well worth every penny as their customer service and customer experience is second to none . Thank you Reeds Rains team .
5/5
GoogleI can’t thank the staff at Reeds Rains enough, Karis has been an absolute star and a pleasure to deal with. Selling a house in the UK is hard enough but trying to sell whilst living in Australia was made so easy and effortless thanks to Karis and the team. Thanks to everyone 🙂 …
5/5
GoogleCouple of staff members I’ve spoken to have been super helpful. Really informative, a great guide. Karis Dell is above and beyond. Thank you for all your help. I highly recommend Reeds rains if you are looking into buying or selling your property. They are all kind and very friendly. Once again thank you very much Karis.
5/5
GoogleReally pleased with the support from Reed Rains Bedworth. Karis has been really helpful, reassuring and friendly throughout the process. Also thanks to Rhys for your help. They Definately relieved some anxieties around being a first time buyer!
5/5
GoogleKaris and Sarah have been absolute superstars from start to end! All the way from viewing the property to keeping us in the loop with any work happening and then helping us settle in. I can't recommend Reed Rains Bedworth enough, its so refreshing to have such down to earth, caring Estate Agents!
5/5
GoogleHad the pleasure to deal with Reeds Reins Bedworth on my latest home purchase. Absolutely outstanding fron start to finish !! Karis, who i had the most contact with was just AMAZING,very responsive to emails and calls, very polite and friendly and an all round nice person to deal with. Rest of the team at Reeds Reins Bedworth were also fantastic dealing with all the enquiries. I can wholeheartedly recommend Reeds Reins Bedworth to anyone who is currently looking for a quality estate agent with knowledge and expertise in this field. 5 * from me
5/5
GoogleFrom start to finish they have handled every detail of selling my property efficiently and professionally. Nothing was too much trouble for Karis and the team. They made a stressful time so much easier for me. I cannot thank them enough. Highly recommend Reeds Rains Bedworth. Best regards for the future Mrs R Brennan
5/5
GoogleHaving had experience with a number of Estate agents over the years, I can only describe my experience with Reed Rains Bedworth as excellent. From the initial call booking in a viewing to completion, the service I received was second to none. The experience was solely down to Karis Dell at this office - it quickly became apparent to me that I was dealing with an extremely honest, polite and very professional individual who is at the top of her game. The communication I received from Karis was excellent, responding to every single call & email straightway. Where we experienced issues with the chain, Karis took it upon herself to resolve these issues promptly and went above and beyond - even taking it upon herself to complete jobs which were the responsibility of the other agents. I am sincerely grateful to the work and dedication Karis had seeing us through to completion. My experience using this Estate Agent was excellent and I would have absolutely no hesitation recommending them as your first port of call.
5/5
GoogleExceptional service and support from the team. I recently navigated the process of buying and selling a property, thanks to the remarkable service of my agent Rhys and the wider team. The advertising of my property was handled brilliantly, ensuring it caught the eyes of potential buyers effectively. What stood out was the excellent communication. Rhys was readily available, answering my queries promptly and effectively. The team not only guided me through the complex process, but also offered insightful advice at key stages for my consideration, empowering me to make confident decisions. In summary, the experience was efficient, supportive, and personalised, marked by the team's professional conduct and commitment. If you're seeking estate agents, I wholeheartedly recommend for a truly smooth journey.
5/5
GoogleFrom the time Phill came to give us a valuation until the sale was completed, Sarah and the team at Reeds Rains were superb. Due to a major land registry problem, the sale of our house took much longer than normal and we had several other technical issues to contend over the 8 month period. The advice and support from Sarah and the team was invaluable during this period for which we can't thank them enough. We would highly recommend Reeds Rains as they offered us that little bit of extra advice on several occasions when we really needed it. Thanks you all.
5/5
GoogleRhys and Sarah were nothing short of fantastic throughout our entire selling/purchasing process. From beginning to end they were there for us through every twist, turn and hurdle! We had a myriad of problems (nothing to do with Reeds Rains) during our process and they did everything in their power to get us over the line. It felt as though they were genuinely invested in helping us get our old property sold and new property bought. The communication was second to none - clear, concise and honest so we always knew where we were at. Rhys' professionalism is wonderful and Sarah's legal knowledge was invaluable throughout. We were unfortunate in that my first buyer pulled out, but Reeds were quick to get it back on the market, viewings booked in and resold within a week - amazing! Due to this, towards the end of our sale/purchase we were on a critical time limit as our mortgage was due to expire. Reeds Rains did everything they could to help us get it over the line before we lost out on our original mortgage offer inevitably savings us £1000s! I am blown away by the personable experience we received. Thank you so much!!!!!
5/5
GoogleDealt with Reeds Rains while trying to buy a property, but unfortunately, things fell through our end. Excellent service from all staff. Mainly dealt with Karis, who was extremely helpful and patient. Thank you. Highly recommended.
5/5
GoogleAll the staff at Reeds Rains, and especially Karis who we dealt with mainly, have been amazing during the marketing and sales of my late Mum's house. The have showed kindness and compassion at a difficult time for our family, kept us informed and worked tirelessly to get us the sale we needed. I would definitely use them again if the need arose, and thoroughly recommend them to anyone else selling or letting a property.
5/5
GoogleWe started our relationship with Reeds Rains in 2018 and Sarah has looked after us and has always been helpful. At the start of August we started the process of buying our first home and Reeds Rains recommend that we get in touch with Simon the mortgage advisor. Karis and Rhys in sales who were always there to answer any questions. Their recommended solicitors pushed the purchase through quicker than we would have expected and worked together with Reeds Rains really well. Buying a home with Reeds Rains couldn’t have gone any better.
5/5
GoogleFantastic service from reeds reins , Karis was amazing , communication with myself and buyer was outstanding. Thank you so much 😊 …
5/5
GoogleI can’t thank the staff at Reeds Rains enough, Karis has been an absolute star and a pleasure to deal with. Selling a house in the UK is hard enough but trying to sell whilst living in Australia was made so easy and effortless thanks to Karis and the team. Thanks to everyone 🙂 …
5/5
GoogleReally pleased with the support from Reed Rains Bedworth. Karis has been really helpful, reassuring and friendly throughout the process. Also thanks to Rhys for your help. They Definately relieved some anxieties around being a first time buyer!
5/5
GoogleAll the staff at Reeds Rains, and especially Karis who we dealt with mainly, have been amazing during the marketing and sales of my late Mum's house. The have showed kindness and compassion at a difficult time for our family, kept us informed and worked tirelessly to get us the sale we needed. I would definitely use them again if the need arose, and thoroughly recommend them to anyone else selling or letting a property.
5/5
GoogleWe started our relationship with Reeds Rains in 2018 and Sarah has looked after us and has always been helpful. At the start of August we started the process of buying our first home and Reeds Rains recommend that we get in touch with Simon the mortgage advisor. Karis and Rhys in sales who were always there to answer any questions. Their recommended solicitors pushed the purchase through quicker than we would have expected and worked together with Reeds Rains really well. Buying a home with Reeds Rains couldn’t have gone any better.
1/5
TrustpilotNot quite a good experience
We rented through this agency, and even though some of the employees are nice, there are some that are very bad-mannered also.The keys were kept even though the landlord gave the okay 5 hours ahead. The keys were not handed at the property but at the agency.The landlord requested for the agency to submit meeters and a contract, but neither was handed in.In the end, the landlord cut the collaboration for the property off too.
1/5
TrustpilotPoor, I wish I had not used them as a management for my 2 properties, my advice - do not do the same.
Poor, Poor, Poor. Rhyl branch is dismal. Following a previous bad review, I was called by the Rhyl branch and the main issue of the problem at the time (the centralised management) was removed and work was taken into the branch. This worked well and I would give the service at that point 5 stars. Queries were answered, requests were actioned and local trustworthy business were arranged to do work at my houses when required (the centralised system used a contracting firm which charged high fees, did poor work and on one occasion claimed to do work which the tenant confirmed that they hadn't actually done. When pointed out, they withdrew their claim for payment without argument). I was very happy, my properties were being managed well. Unfortunately the person providing that service at the branch left and things deteriorated. Poor management from the branch has cost me money. All the bad things you hear about estate agents are currently encompassed within this branch. Lies, not doing what you've asked them to do which leave you feeling that they do not care about you as a customer as long as they get paid. Rent smart Wales have introduced lots of new rules and regulations that as a landlord you might think "This is too much hassle, I'll get an agent involved" if you do, my advice is do not choose Reeds Rains Rhyl, you will end up regretting it as I have with both the properties I had with them. It's going to cost me money to get away from them, but it is worth it. They are dreadful.
5/5
TrustpilotGreat Service from Reeds Rains Glossop Estate Agency
From the beginning of the property purchase process, the estate agent(Abi Weir) assigned to my case was friendly and extremely helpful. They patiently guided me through every step, providing all the information I needed to make informed decisions. I greatly appreciate that my estate agent always quickly provided my solicitor with all the necessary information and documentation. This proactive approach was instrumental in expediting the process. Moreover, when necessary, the estate agent went the extra mile by pushing my solicitor to ensure that everything stayed on track.
1/5
TrustpilotI had an extremely unsatisfactory…
I had an extremely unsatisfactory experience during my stay in a property managed by this company in Leeds. They consistently ignored my requests for maintenance, addressing broken equipment, and heating issues. Each time I brought up these concerns, I was told that my requests would be forwarded to the landlord, and that was the end of it. It became evident that their approach appeared to prioritize the landlord's interests over those of the tenant.I had specifically requested direct contact with the landlord, but this request was consistently refused, which only exacerbated the situation.My overall experience with this company has been disheartening, and I felt that my concerns and needs as a tenant were not taken seriously or adequately addressed. This has left me with a sense of frustration and disappointment, and I would not recommend their services to others based on my experience.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Reeds Rains JB Estates and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 2 Gold across two branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Reeds Rains has the most, with 2,374 reviews rated 3.9 out of 5, followed by Nuneaton and Bedworth with 2,239.
The five Reeds Rains JB Estates offices, by town:
Yes. At EA Masters 2022 its branches won 2 Gold awards.
