Trusted Agent profile · Warwickshire
Verified
★★★★★
3,360 reviews across 5 offices and 3 platforms
Reeds Rains JB Estates has five offices, in Bedworth (two offices), Nuneaton and Bedworth, Warwick and Kenilworth (Warwickshire). Together they have 3,360 reviews on three platforms, rated 4.2 out of 5 overall.
1,265
Reviews on Google
All 5 offices
32
Reviews on Facebook
Business-wide
2,063
Reviews on Trustpilot
Business-wide
Reeds Rains JB Estates's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotReeds Rains Gosforth
Reeds Rains Gosforth - Brilliant staff and communication throughout with regular updates followed with e-mails. Highly recommended and chose these as they were the only Estste Agent in the area where an actual person answered the phone instead of having to leave a voicemail.
5/5
TrustpilotThe estate agent has been very helpful…
The estate agent has been very helpful and supportive in keeping us informed of the progress of the sale.
Thank you for taking the time to share your positive experience. We're delighted that our estate agent's assistance and communication throughout the sales process met your expectations. Your satisfaction is our top priority, and we're thrilled to have been able to support you successfully.
5/5
TrustpilotHighly recommend the gosforth office.
The team are fantastic,helpful and professional,I can highly recommend them to sell your house.
5/5
Trustpilotthe team at Gosforth they have sold…
the team at Gosforth they have sold three houses for me and my family not one hitch run the extra mileall the time with out a problem i think they are amazingjust amazing thank you so much for all your help over the last few years Mr cairns
5/5
GoogleThank you so much Karis & Rhys in the Bedworth Branch , for guiding me through the process of selling my property, you have been so kind , always helpful and friendly with me all the time , through endless paperwork and Emails.. You two should be so proud of yourselves, your a credit not only to Reed Rains , but the Estate Agents industry, which often has bad press . Once again Thank you so much x
5/5
GoogleGood customer service, timely response to our queries, useful advice. Generally pleasant people to work with. Special thank you to Karis Dell, who was our agent.
5/5
GoogleThere is something reassuring, perhaps especially for older buyers, in dealing with a well-established Agent, with a proven track record and knowledge of the locality - the "test of time" principle. During our recent stressful house-search, we encountered Reeds Rains only once. It was a lovely house, but unfortunately not for us, although twenty years ago we would have captured it immediately. On this occasion, we met Esther Moulding. I identified with someone who is knowledgeable and completely trustworthy. She "sold" the house professionally, but was equally attentive to our special needs as buyers. Although a fleeting encounter, I can recommend Reeds Rains, and Esther is a particular asset. Geoff Gould
5/5
GoogleThank you so much Karis & Rhys in the Bedworth Branch , for guiding me through the process of selling my property, you have been so kind , always helpful and friendly with me all the time , through endless paperwork and Emails.. You two should be so proud of yourselves, your a credit not only to Reed Rains , but the Estate Agents industry, which often has bad press . Once again Thank you so much x
1/5
TrustpilotBamber bridge office lettings department
This was once a long and detailed review of my personal experience of renting through this branch over the past few years.The lettings manager from the branch contacted me by phone today (02/02/24) and after spending a little time reflecting on the first half of our conversation, ive decided to remove the contents of my original review, albeit not for the reasons said letting manager suggested during the call.My original rating, unfortunately remains the same.As part this amended review, I will say that I dont think Reeds Rains process of having a member of staff that the review relates to, call you, out of the blue, is the best approach to resolve issues raised on here. In my line of work, which granted, is very very different to this line of work, we ensure such issues are never dealt with by someone directly involved in the matter, and instead by one of our complaints team, who is usually from a different office. Im sure most would agree that this is a sensible approach in any business as it ensures fairness and impartiality and maybe a process Reeds Rains could consider adopting in the future? I don't feel as though I can go into detail about what was discussed today or the way they conducted the first half of the call, but, whilst we did manage to end the call on civil terms, I was left feeling somewhat bothered/upset by the way I was spoken to and also with some of the things that were said to me. So, in keeping with trustpilots' steer on providing constructive feedback, I believe some further training on how to conduct conversations with people and just some general customer service upskilling could be beneficial to that member of staff.I can say that we are now at a point where, hopefully, the ongoing issues we are having will be resolved soon.As I'm sure anyone reading this is aware, this is a review site, and my review rating is a reflection of my personal experience. I'm sure others have had different experiences, and this site is here to provide you with both the good and the bad. However, that being said, personally, I don't recommend this branch, based on the experiences I've personally had, which unfortunately, I no longer feel comfortable detailing on here.Just updating this as has come to light today that Reeds Rains have zero knowledge/recollection of the branch lettings manager, Lauren Sankey, phoning me from 01772336183 at 16:36 on 02/02/2024, where she spent the majority of the 16 minute 39 second phone call berating me, being unbelievably rude to me and also accusing me of slander. Hopefully that helps jog your memory.Now I've spoken directly to my landlord I feel a lot more comfortable in saying that this branch's lettings department is awful, they are genuinely the worst I have ever dealt with in all the years I've rented properties, which is sad, as up until a year or so ago, they were brilliant.
We appreciate you taking the time to share your positive experience. We understand that dealing with an estate is a sensitive and challenging process, and we are glad to hear that Matt Candow provided you with the guidance and support you needed. His dedication to keeping you informed and providing clear communication throughout the process is commendable. We are proud to have agents like Matt who strive to make the experience as smooth and stress-free as possible for our clients.
1/5
TrustpilotDiabolical service - Stockton/Middlesbrough
We requested an early tenancy termination with 6 months notice (to leave 2 months earlier than contracted due to buying a new build property). We have lived in the property for 7.5 years and never caused an issue. We are now less than 3 weeks away from moving and NOTHING has been done. Delays on responses from the agents for over 4-5 weeks at a time despite being chased, the house is still not up for relet online yet they are expecting us to be liable for all costs until another tenant occupies the property. The service has been nothing but abysmal. My garden is currently a hazard to both mine and my neighbours children due to a falling down fence in the garden which was reported over 4 MONTHS AGO!!! Again chased numerous times but nothing has been done. An ignition hob that hasn’t worked in the whole 7 years we’ve been here, damp in the bathroom for over a year yet the rent still went up last year given all these outstanding issues. Avoid renting from Reeds at all costs.
Hi Taylor,We're disappointed to read this review after as you say a longer term tenancy which as far as I can see has been on the whole successful. We're sorry you feel we have offered a service that has fallen short of what you expected. As you are aware, we had reached out to the landlord when we received your request to ask if you could break the contract. We do need to wait for consent to end a tenancy earlier than the fixed term and sometimes it can take a little while for the landlord to process what is involved and any costs they had not planned for. The maintenance team were reviewing the fence with you, your neighbour and the landlord in an attempt to determine ownership in advance of repairs being instructed. We will be in touch to follow up as I understand you have now left the property and dropped keys to branch.Regards,Reeds Rains
1/5
GoogleTo express our experience here, I would sum it up by saying reeds rains are exactly what you would expect from an estate agents. Well the stereotypes that are associated with them. This will be a long review. Our experience started with viewing a property and when asking about the heating system the young man told us there was a combi boiler upstairs. Up we went and seen a boiler hanging from the wall. Yet within the cupboard was an emersion heater tank. We questioned this and was reassured that "they have had the water heating system changed over to the combi, and this is just here because they didn't want to pay to have it taken out". Another visit and this time with 5 people present, this experienced salesperson said the same thing. Bought the property only to find out it was a heating only boiler and the water was heated by emersion. Imagine the looks on our faces when we found out. We contacted the young man at the shop who essentially told us "couldn't remember saying that, and it's not in writing me saying that". So without hearing back from the chap, an email appears in my inbox from the manager. Now, if she cannot make a decent living in the estate agent game, she should be on stage highlighting her psychic ability to "fully investigate" the situation, without ever speaking to us once, I was half tempted to ask her for the lottery numbers. After replying to her dismissive email, telling us we should has asked in writing and there is no proof that he said it, and implying mine and my partner's family are liars etc. you know the usual stuff. I asked her for her superiors contact details (I summoned my inner Karen). Because I do not believe she was capable of an unbiased investigation, as the results of her last investigation was "sales people can lie as long as they don't write it down". I was given the contact details of the manager of the Kenilworth branch. Who phoned me and spoke to me for a long period of time. And at last I thought we would be listened to, on the phone she commented on how impossible it would have been to do a proper investigation without speaking to us, and that she was going down to the Bedworth branch to find out what had happened. And she would get back to me withing 14 days. To her credit, she did. However, these were the solutions. "I have spoken directly with the young man (name changed by me so this review can stay up) in regards to the two occasions at the property and the conversations that were had between all parties at the property. I have reviewed all the notes on the file and have found no evidence of any written documentation highlighting that there was a Combi Boiler or System Boiler present at the property. I have had a training meeting with the sales team and made all my colleagues aware of this situation to ensure there is no chance of any breakdown in communication in the future." So she has found there were issues that highlighted to need for retraining at this branch and has made it so this issues wouldn't happen again. I emailed her back to say "I'm really happy these steps are in place for future customers, but it doesn't really provide a solution to our situation. The reply essentially was that I should go to the ombudsman if I'm not happy with the solution. So, that concludes the tale of the liar/incompetence salesman working at the reeds rains branch. The back covering Sherlock Holmes from wish of a manager, and the punctual future problem solver. The message to take away When being shown round a house by one of these creatures, voice record them and make sure anything they claim is in writing. Or prepare yourself for dismissive correspondence from these used car salesmen. P.s. all email correspondence are available at request of anyone wants to see them :)
1/5
GoogleTo express our experience here, I would sum it up by saying reeds rains are exactly what you would expect from an estate agents. Well the stereotypes that are associated with them. This will be a long review. Our experience started with viewing a property and when asking about the heating system the young man told us there was a combi boiler upstairs. Up we went and seen a boiler hanging from the wall. Yet within the cupboard was an emersion heater tank. We questioned this and was reassured that "they have had the water heating system changed over to the combi, and this is just here because they didn't want to pay to have it taken out". Another visit and this time with 5 people present, this experienced salesperson said the same thing. Bought the property only to find out it was a heating only boiler and the water was heated by emersion. Imagine the looks on our faces when we found out. We contacted the young man at the shop who essentially told us "couldn't remember saying that, and it's not in writing me saying that". So without hearing back from the chap, an email appears in my inbox from the manager. Now, if she cannot make a decent living in the estate agent game, she should be on stage highlighting her psychic ability to "fully investigate" the situation, without ever speaking to us once, I was half tempted to ask her for the lottery numbers. After replying to her dismissive email, telling us we should has asked in writing and there is no proof that he said it, and implying mine and my partner's family are liars etc. you know the usual stuff. I asked her for her superiors contact details (I summoned my inner Karen). Because I do not believe she was capable of an unbiased investigation, as the results of her last investigation was "sales people can lie as long as they don't write it down". I was given the contact details of the manager of the Kenilworth branch. Who phoned me and spoke to me for a long period of time. And at last I thought we would be listened to, on the phone she commented on how impossible it would have been to do a proper investigation without speaking to us, and that she was going down to the Bedworth branch to find out what had happened. And she would get back to me withing 14 days. To her credit, she did. However, these were the solutions. "I have spoken directly with the young man (name changed by me so this review can stay up) in regards to the two occasions at the property and the conversations that were had between all parties at the property. I have reviewed all the notes on the file and have found no evidence of any written documentation highlighting that there was a Combi Boiler or System Boiler present at the property. I have had a training meeting with the sales team and made all my colleagues aware of this situation to ensure there is no chance of any breakdown in communication in the future." So she has found there were issues that highlighted to need for retraining at this branch and has made it so this issues wouldn't happen again. I emailed her back to say "I'm really happy these steps are in place for future customers, but it doesn't really provide a solution to our situation. The reply essentially was that I should go to the ombudsman if I'm not happy with the solution. So, that concludes the tale of the liar/incompetence salesman working at the reeds rains branch. The back covering Sherlock Holmes from wish of a manager, and the punctual future problem solver. The message to take away When being shown round a house by one of these creatures, voice record them and make sure anything they claim is in writing. Or prepare yourself for dismissive correspondence from these used car salesmen. P.s. all email correspondence are available at request of anyone wants to see them :)
5/5
TrustpilotHighly recommend their Rhyl office
Highly recommend their Rhyl office. Fantastic team who supported us throughout the selling of our property. Tom the manager I would certainly recommend he went above and beyond in assisting us with buying our new property. Always kept in touch checking how everything was going. Friendly and helpful at all times.
5/5
GoogleRedds Rains Kenilworth is absolutely amazing!!!!. Claudia the manager is the best!!!. She helped me every step of the way to find my dream home.Very helpful and professional service. Highly recommended!!!
1/5
TrustpilotDiscriminatory
DiscriminatoryPhoned up wanting to view a property only to be informed that as one of the prospective tenants was on benefits that a guarantor was required, irrespective of any other information ie age or rental history or even type of benefit.They tar all benefits claimants with the same brush.I understand the need for a guarantor but to require one based on one single criteria is discrimination.
Hi there,Sorry to read your review. We would like to investigate this further for you. You will receive a request for more information from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotEXTREMELY pathetic property agency
EXTREMELY pathetic property manager. I would have given negative/ zero stars if that was an option. Rented a property through their Manchester office and they haven't managed to fix even a SINGLE issue in two months, even though the issues are really petty. The property managers are extremely complacent and tend to forget they're supposed to deal with clients. When I first moved in, I was told it was a 'fully managed property' but never did I think it meant that it was a 'completely un-managed property'. You will not be given any landlord details to help fix your issues with them directly and Reeds Rains won't do anything for you either. They're just the middle party collecting rents and nothing else. Extremely dissatisfied with this WORST renting experience in my life. AVOID at all costs if you want some level of comfort and peace in your life!!
Hi Salman,Sorry to read your review. We take your feedback very seriously. In order to investigate this matter further, we would require more information from you. A request will be sent to you directly from Trustpilot.Regards,Reeds Rains
5/5
GoogleThank you to Esther and the team at Reeds Rains Kenilworth who helped to sell my property. I would definitely recommend.
5/5
GoogleWas seen by Sarah who came to see me on her birthday and did all she could to secure the property for me , lovely lady very positive and bubbly , always responded quickly and kept me updated on progress . Couldn’t ask for better estate agent
5/5
GoogleEster is absolutely amazing she has answered all my questions which was not her area. So friendly and helpful. Will definitely recommend her and Reeds and Reins to others.
5/5
GoogleFirst time buyer, not knowing the process, the team at reeds rains in Bedworth have been instrumental in facilitating and guiding me through the steps, Reds rains have been proactive in keeping us informed every step of the way, no matter what stage the process was at, even when essentially my vibration with them was not there area, but after having a very poor experience with the solicitors, reds rains went fast above and beyond to help gain information and pass on that information to me. As a first time buyer, the stresses was already at a uncomfortable high, but the team here have reassured, comforted and assisted in areas that wasnt there region of expertise. I sincerely can't thank them anywhere near enough for there continued support, and no words can ever begin to express my gratitude during this whole process. If your choosing reeds rains, your already going head and shoulders above expectations, the team here will do everything in there power to ensure your happy, content and understand the steps as you progress your way through the purchase. RHYS - lead my purchase,- for a young gentleman in this field he has excelled at his competency to do his job, and many times going way above and beyond what is to be fairly expected. However Karis and Esta have also been instrumental in assisting, to name a few, with the same care and consideration as Rhys. Not to leave anybody out, I can confidently and honestly say this office and everyone in it, are tremendous at what they do. And you can enter into negotiations knowing you hands a team that care that you get what you want with a easy and supportive team behind you. Thank you to EVERYONE at reds rains Bedworth.
5/5
GoogleWas seen by Sarah who came to see me on her birthday and did all she could to secure the property for me , lovely lady very positive and bubbly , always responded quickly and kept me updated on progress . Couldn’t ask for better estate agent
5/5
GoogleEster is absolutely amazing she has answered all my questions which was not her area. So friendly and helpful. Will definitely recommend her and Reeds and Reins to others.
5/5
GoogleFirst time buyer, not knowing the process, the team at reeds rains in Bedworth have been instrumental in facilitating and guiding me through the steps, Reds rains have been proactive in keeping us informed every step of the way, no matter what stage the process was at, even when essentially my vibration with them was not there area, but after having a very poor experience with the solicitors, reds rains went fast above and beyond to help gain information and pass on that information to me. As a first time buyer, the stresses was already at a uncomfortable high, but the team here have reassured, comforted and assisted in areas that wasnt there region of expertise. I sincerely can't thank them anywhere near enough for there continued support, and no words can ever begin to express my gratitude during this whole process. If your choosing reeds rains, your already going head and shoulders above expectations, the team here will do everything in there power to ensure your happy, content and understand the steps as you progress your way through the purchase. RHYS - lead my purchase,- for a young gentleman in this field he has excelled at his competency to do his job, and many times going way above and beyond what is to be fairly expected. However Karis and Esta have also been instrumental in assisting, to name a few, with the same care and consideration as Rhys. Not to leave anybody out, I can confidently and honestly say this office and everyone in it, are tremendous at what they do. And you can enter into negotiations knowing you hands a team that care that you get what you want with a easy and supportive team behind you. Thank you to EVERYONE at reds rains Bedworth.
5/5
GoogleI had a time crunch to find a rental property in Leamington Spa; I found a property listed by Reeds Rains in one of the website and contacted them. Their staff, especially Claudia Franco showed us a fantastic property, explaining everything in a clear and engaging manner. I highly recommend Reed Rains, they have the best agents I've dealt with since moving to the UK.
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Reeds Rains JB Estates and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 2 Gold across two branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Reeds Rains has the most, with 2,374 reviews rated 3.9 out of 5, followed by Nuneaton and Bedworth with 2,239.
The five Reeds Rains JB Estates offices, by town:
Yes. At EA Masters 2022 its branches won 2 Gold awards.
