Reeds Rains JB Estates estate agents in Bedworth, Nuneaton and Bedworth, Warwick and 1 more

★★★★★ 1/5

Trustpilot

Reeds Rain York branch avoid at…

Reeds Rain York branch avoid at all costs whether a landlord or tenant. Terrible customer service, lied to on multiple occasions, they will attempt to milk fees from commissions on maintenance work the tenant hasn't requested. They are now refusing to return the tenants deposit where there is a dispute between Reeds Rain and the landlord (I.e nothing to do with the tenant). Tenants beware....!

Observant · 1 August 2024 · Reeds Rains

★★★★★ 5/5

Trustpilot

good personal service

Rating only, no written review.

John · 30 July 2024 · Reeds Rains

★★★★★ 5/5

Trustpilot

Professional and Helpful

Professional and very helpful. Always responded quickly to calls and kept us updated regarding the property sale, advising us along the way

Amanda · 30 July 2024 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 5/5

Trustpilot

Lara and simon were amazing

Lara and simon were amazing, they were so bery helpful in everyway

Julie · 30 July 2024 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 5/5

Trustpilot

Friendly

Friendly. Efficient. Fast moving.

Steven · 30 July 2024 · Reeds Rains

★★★★★ 5/5

Trustpilot

Really couldn't be more helpful

Really couldn't be more helpful, and provided wise advice always.

Paula · 30 July 2024 · Reeds Rains

★★★★★ 5/5

Trustpilot

Friendly staff

Friendly staff, problem free service. Sold my house in 2 days. Excellent!

Sally · 30 July 2024 · Reeds Rains

★★★★★ 5/5

Trustpilot

Very helpful towards everything you ask…

Very helpful towards everything you ask or need , always quick with the replies.

Mr · 30 July 2024 · Reeds Rains

★★★★★ 5/5

Trustpilot

Thank you

Thank you, so far so good quite seamless at the moment

Ian · 30 July 2024 · Reeds Rains

★★★★★ 5/5

Trustpilot

Buying a property

Michelle at rothwell office was brilliant. She kept us informed and updated constantly with our purchase . Responded ro my emails immediately if I had any queries

Sharon · 29 July 2024 · Reeds Rains

★★★★★ 5/5

Google

We've had great service from Reeds Rains in Kenilworth, always attentive and efficient in the long and often difficult house sale process. A special mention to Esther and Karis who were knowledgeable and quick to provide updates and advice. Thank you

Ian · 28 July 2024 · Reeds Rains JB Estates Kenilworth

★★★★★ 5/5

Google

My experience with Reeds Rains has been exceptional. Esther Moulding from Kenilworth branch has kept in touch with me and advised of the stages we were at right the way through to completion. In the early days of viewings Rhys Goodwin and Karis Dell at Bedworth branch were a great support too. Thank you all for supporting me through the whole process.

Laura · 28 July 2024 · Reeds Rains JB Estates Kenilworth

★★★★★ 5/5

Google

We are shortly due to complete on our house purchase - the service we've received from Esther has been superb! She has regularly gone above and beyond her role as the estate agent, proactively chasing solicitors and keeping things progressing as smoothly as possible. Esther has also been very friendly, easy to deal with and a very reliable communicator - she is an absolute credit to the team at Reeds Rains. Thanks!

Andy · 28 July 2024 · Reeds Rains JB Estates Kenilworth

★★★★★ 5/5

Google

I have recently purchased a house through Reeds Raine and this was completed in 10 weeks which is excellent service. I would like to thank Esther for all her help and support her customers service is exceptional dealing with difficult situations calmly to ensure I was left feeling reassured. I have never met Esther but she has definitely made a huge impact on our house move ensuring we were updated every step of the way. The young man who did our house showing was knowledgeable about the house and we were impressed with his knowledge and friendly nature. I have recommended a friend to sell her house through Reeds Raine.

Sarah · 28 July 2024 · Reeds Rains JB Estates Kenilworth

★★★★★ 2/5

Trustpilot

Inhabitable

As soon as you’ve paid your deposit and started paying rent, you won’t get much communication from them. It is basically Impossible to get any maintenance work done - we were left with leaks, mould, lights not working, carpet ripping up, drafts and more. It takes almost a year to get someone to come and look at the problems, then nothing is done despite chasing every day. You ring and email daily but get no response.Glad to be out of there. We were once without a working boiler for over 2 weeks in December. It took me threatening legal action for them to follow some sort of protocol. Even then we were passed around different people who didn’t seem to know how to handle the problem. It gets to the point where it is just unsafe. And after all that, the landlord took the whole deposit to buy a new front door which was not like for like. The property had a lot of potential but it’s not well managed at all.

Hannah · 27 July 2024 · Reeds Rains

★★★★★ 5/5

Google

Great agency, never had any issues. 100% recommended

Anastasija · 25 July 2024 · Reeds Rains JB Estates Bedworth (52-54 King Street)

★★★★★ 5/5

Google

Great estate agents, they actually care about their tenants, which is very refreshing to see nowadays. Sarah has gone the extra mile so a huge thanks to her

Kye · 25 July 2024 · Reeds Rains JB Estates Bedworth (52-54 King Street)

★★★★★ 5/5

Google

I have nothing but praise for the customer service receivedd form Reeds rains - Bedworth. I purchase a property from them recently and they made sure the process was smooth and painless, providing their knowledge and regular updates on progress always. I have now used their services for letting the property and again the team were faultless.. Special thanks to the awesome team that helped me. (Karis, Rhys and Sarah) I don’t think you can beat the service this team offer!

Inderjeet · 25 July 2024 · Reeds Rains JB Estates Bedworth (52-54 King Street)

★★★★★ 1/5

Trustpilot

0/10

If I could review this estate agents lower I would. I initially signed for a property in 2021 with a partner - they messed us around for weeks at a time and made the moving in process as stressful as possible which lead to them finally releasing the keys after office hours despite having a moving van waiting all day. Immediately after moving in we had to make a formal complaint due to having to wait over 8 weeks for acknowledgement on maintenance issues. Not something you want straight after moving into a property? Not to mention later going 3 days without heating or hot water in the height of winter.They shut us up by offering to pay compensation of £150 for the inconvenience.However, later in the tenancy the other tenant moved out leaving me, a single young woman, living alone. The landlord, an older gentleman, turned up to the property without notice several times. On one occasion, I granted access to the property for him to review some damp problems, whereby he made multiple inappropriate comments about how my tattoos would look better without my clothes on, and that I was safe going upstairs alone with him. A few days after this, he knocked on the door at circa 7pm at night asking me to go for drinks with him.Being a woman living alone, knowing that this man is aware of this and is in a position of power, I didn't speak out until the end of the tenancy.This landlord then decided to claim over £700 of damages from myself. Luckily, we used the Zero Deposit Guarantee scheme and so they disputed this on my behalf and over £500 of this claim was rejected. Leaving me to pay just under £185 which was settled at the end of 2023.However, over a year after the end of the tenancy, Reeds Rains has just contacted me stating that I owe them £22. A reminder this was paid in 2023, the year that the tenancy ended.I would never ever recommend anybody to use this estate agents, it's a law suit waiting to happen and they clearly don't care about the safety of their tenants from landlords taking advantage of their position nor do they communicate with each other at all and prefer to harass previous tenants.

Rebecca · 24 July 2024 · Reeds Rains

★★★★★ 5/5

Google

Great agency, never had any issues. 100% recommended

Anastasija · 24 July 2024 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 5/5

Google

Great estate agents, they actually care about their tenants, which is very refreshing to see nowadays. Sarah has gone the extra mile so a huge thanks to her

Kye · 24 July 2024 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 5/5

Google

I have nothing but praise for the customer service receivedd form Reeds rains - Bedworth. I purchase a property from them recently and they made sure the process was smooth and painless, providing their knowledge and regular updates on progress always. I have now used their services for letting the property and again the team were faultless.. Special thanks to the awesome team that helped me. (Karis, Rhys and Sarah) I don’t think you can beat the service this team offer!

Inderjeet · 24 July 2024 · Reeds Rains JB Estates Nuneaton and Bedworth

★★★★★ 5/5

Trustpilot

Reliable and professional

I have used Reeds and Rains before and know that they are reliable and professional

Susan · 23 July 2024 · Reeds Rains

★★★★★ 1/5

Trustpilot

Reeds Rains should be avoided!

Imagine the response I got from a Reddish Branch Manager below after I complained about the service I received from managing my property. The amount of lies he stated in his email is alarming. Another reason to stay clear of this firm because they will mess you upHe could not even put his name at the end of the email Hello, To start things off you are copying a lot of random people into an email chain who have no part in this matter and it is causing a lot of confusion within your complaint. The complaints procedure would be to myself first and then it can escalate up the channel. Because of the numerous different emails this has caused a massive delay getting back to you. To address your issues, first of all it was Bryce who was the lettings manager here dealing with your issues with regards to the tenants of 30 Bratton Drive. After numerous emails back and forth between you both Bryce tried to resolve it by either agreeing the tenant could have his cousin move in or serve a section 13. This was agreeable and then later not agreeable by yourself. Then you wished to serve notice to the tenants to which we have to get confirmation from yourself to which Bryce never received until you contacted the branch upset that it hadn't taken place. There has been a lot of confusion with what you wish to do with the property. You were made aware of the tenants vacating as you wished to serve notice, we can not notify you multiple times of the same update. Finally a resolve was met between you and Bryce to serve notice. The tenants dropped their keys in on Thursday the 21st but this wasn't picked up until Friday due to how late it was. Again there had been some confusion as you had stated you did not want to pay for a check out report on one occasion but when you came into branch you said you wanted the check out report to be done. Jennifer in branch then spoke to vibrant who booked it for the following day for you. You have expressed you wanted to leave our services but are now asking for our assistance on matters which would not be manged by ourselves going forward. All I can do is offer my sincere apologies that you are not happy with the service you have received and offer you my best wishes going forward in the future and can end communications on this matter here, if this is not satisfactory then please see attached the complaints procedure on the next steps for you, Kind Regards

Divine · 23 July 2024 · Reeds Rains