Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotWorst agency I have come across
I've rented with some bad agencies in the past, but these guys are on another level. Several cases of mistaken identity - had repair jobs turn up at my door stating my name and house number when I hadn't called anyone.Communicated with us over a move date and then a week before tried to claim we hadn't given notice. Nearly last two months rent as a result, which we had to fight for.On moving out they picked on every spec of dust and blamed us for damages that were already there. They lost email communications from us, which led to issues on the moving out period as above.They promised to fix spelling errors in our names on contract, but then refused and stated it's because our official documentation arriving in the country was wrong - still can't believe that one.All in all a terrible experience... Avoid!
Ken · 30 November 2024 · Reeds Rains
Agent replied · 22 December 2024
Hi Ken,Sorry to read your review - we would like to investigate this further for you. You will receive a request for more information via Trustpilot.Regards,Reeds Rains
★★★★★ 5/5
TrustpilotGood
Very nice people. They helped us with accommodating the house viewings for our schedule, always happy to help and answering all of our questions
Badin · 29 November 2024 · Reeds Rains
Agent replied · 22 December 2024
We appreciate your kind words and are thrilled to hear about the positive experience you had. We strive to provide excellent customer service and are glad our team was able to accommodate your needs.
★★★★★ 5/5
TrustpilotA thoroughly professional outfit.Very…
A thoroughly professional outfit.Very helpful throughout.
Pat · 29 November 2024 · Reeds Rains
Agent replied · 22 December 2024
We appreciate your kind words and are glad to hear you found our service helpful. We strive to provide a positive experience for all our customers.
★★★★★ 5/5
Trustpilotgreat service all round
great service all round, from the viewing to completion
Roger · 28 November 2024 · Reeds Rains
Agent replied · 22 December 2024
We're thrilled to hear about your positive experience. It's wonderful to know that you were happy with every aspect of the process.
★★★★★ 5/5
TrustpilotExcellent staff at Clevedon branch
Excellent staff at Clevedon branch: very helpful and quick off the mark! As regards Reeds Rains a positive experience.
BarbaraDyer · 28 November 2024 · Reeds Rains
Agent replied · 22 December 2024
Thank you for your kind words. We are delighted to hear that you had a positive experience with our Clevedon branch. We appreciate your feedback and will share it with the team.
★★★★★ 5/5
TrustpilotVery professional and helpful
Ray · 28 November 2024 · Reeds Rains
Agent replied · 22 December 2024
Thank you for your kind words. We are delighted to hear that you found our service professional and helpful. We strive to provide excellent customer service and appreciate your positive feedback.
★★★★★ 5/5
TrustpilotGreat service and support all the way…
Great service and support all the way through. Thank you
Lisa · 28 November 2024 · Reeds Rains
Agent replied · 22 December 2024
We're thrilled to hear about your positive experience. It's wonderful to know our service and support met your expectations.
★★★★★ 5/5
TrustpilotVery well informed at all times
Very well informed at all times. Very helpful and professional service.
Philip · 28 November 2024 · Reeds Rains
Agent replied · 22 December 2024
We appreciate your kind words and are glad to hear that you found our service helpful and professional. We strive to provide our customers with the best possible experience and your feedback is important to us.
★★★★★ 5/5
TrustpilotVery Friendly and quick sale.
Rating only, no written review.
Mr · 28 November 2024 · Reeds Rains
Agent replied · 22 December 2024
We appreciate your kind words! We strive to provide a friendly and efficient experience for all our customers.
★★★★★ 5/5
TrustpilotCannot fault the service Fantastic.
I have been dealing mostly with Dean the Branch Manager at Hazel Grove and he has been super, explaining everything and keeping me updated on a regular basis. He is very approachable and is making our experience a seemless one. Thank you Dean !
Carol · 28 November 2024 · Reeds Rains
Agent replied · 22 December 2024
We are thrilled to hear about your positive experience with Dean. It's wonderful to know that he has been so helpful and communicative throughout the process. We appreciate your kind words and will be sure to pass your feedback along to Dean.
★★★★★ 5/5
TrustpilotSo straight forward everything…
So straight forward everything explained well. All went very smooth from the very start
Dawn · 28 November 2024 · Reeds Rains
Agent replied · 22 December 2024
We appreciate your kind words and are thrilled to hear that you had a positive experience. We strive to make our services straightforward and easy to understand, and we're glad that our efforts were successful in your case.
★★★★★ 5/5
TrustpilotI have used Reeds Rains twice now and…
I have used Reeds Rains twice now and always found Lisa Sharp to be incredibly swift in dealing with all aspects of the process. I highly recommend this Agent.
Malcolm · 27 November 2024 · Reeds Rains
Agent replied · 22 December 2024
Thank you for your kind words. We are delighted to hear that you had a positive experience with Lisa Sharp. We appreciate your recommendation and will share your feedback with her.
★★★★★ 5/5
GoogleVery friendly and professional. Would recommend them especially Sarah to anyone.
Lewis · 27 November 2024 · Reeds Rains
★★★★★ 5/5
Googleboth rhys and karis have been amazing all the way through the selling of our property .very efficient and have made what could be a very stressful experience very easy. thank you both.
Daryl · 27 November 2024 · Reeds Rains
★★★★★ 5/5
GoogleWe recently moved house the property we bought was through Reed’s Rains, the purchase from start to finish went very smoothly and I can only say how thorough
and helpful Rhys, Karis and the team were, would definitely recommend for others looking at selling or buying a property. 👍🏼👍🏼 …
Ian · 27 November 2024 · Reeds Rains
★★★★★ 5/5
TrustpilotGreat service
Great service, always happy to help and very knowledgeable, Lesley is a dream to deal with makes it all seem very easy. Definitely will deal with again.Thanks
Anthony · 27 November 2024 · Reeds Rains
Agent replied · 22 December 2024
We are thrilled to hear about your positive experience. We appreciate your kind words about Lesley's service. We strive to provide exceptional customer service and are delighted to know that Lesley made your experience easy and enjoyable.
★★★★★ 4/5
TrustpilotGood service.
Brian · 27 November 2024 · Reeds Rains
Agent replied · 22 December 2024
Thank you :)
★★★★★ 4/5
TrustpilotReeds Rains Property Sale Review
The team have worked hard to achieve a potential sale of a property with the need for extensive upgrading and should be commended for achieving that. There has however been communication issues with myself when developments/queries arise.
Stephen · 27 November 2024 · Reeds Rains
Agent replied · 22 December 2024
We appreciate your kind words about the team's hard work in achieving a potential sale for your property. We understand that communication is crucial, and we apologize for any issues you experienced in this regard. We value your feedback and will strive to improve our communication processes to ensure a smoother experience for all our clients.
★★★★★ 5/5
TrustpilotGreat experience
Alex has been super helpful and efficient when it came to negotiations. Thank you for helping us with buying our first property.
Erika · 27 November 2024 · Reeds Rains
Agent replied · 22 December 2024
We are thrilled to hear about your positive experience. We appreciate your kind words about Alex's dedication and efficiency. We strive to make the home buying process as smooth as possible for our clients.
★★★★★ 5/5
TrustpilotReally helpful team at Hazel Grove…
Really helpful team at Hazel Grove Branch. Selling my home after 30 years and Dean especially is always on the end of the phone to help with any queries I have. Thankyou.
Shirley · 27 November 2024 · Reeds Rains
Agent replied · 22 December 2024
We're so pleased to hear about your positive experience at the Hazel Grove Branch. We value your feedback and appreciate your kind words about Dean's dedication and responsiveness. We strive to provide excellent customer service and are thrilled to know we were able to support you during this significant time.
★★★★★ 5/5
Trustpilot4 Willow Grove
We had an outstanding experience with Reed Rains. From our initial consultation, Simon took the time to understand our needs and priorities, making us feel heard and valued. The flow of information was exceptional; we received prompt emails, helpful phone calls, and the online portal provided up-to-date information on viewings and offers. We especially appreciated the regular updates and feedback after each viewing. Kurtis's expert negotiation skills and market knowledge resulted in us achieving our asking price, exceeding our expectations. He is an absolute delight to deal with and a credit to your company, professional, courteous, and friendly throughout the entire process.
Mr · 25 November 2024 · Reeds Rains
Agent replied · 22 December 2024
We are thrilled to hear about your positive experience with our team. It's wonderful to know that Simon and Kurtis were able to provide you with the exceptional service you deserve. We are proud to have such talented individuals representing our company. Thank you for sharing your feedback; it motivates us to continue providing the highest level of service to all our clients.
★★★★★ 5/5
GoogleVery friendly and professional. Would recommend them especially Sarah to anyone.
Lewis · 24 November 2024 · Reeds Rains JB Estates Nuneaton and Bedworth
★★★★★ 5/5
GoogleI cannot stress how happy I have been with the support from Rhys and Karis at their Bedworth office. Nothing was too much trouble and they clearly are passionate about their work. Highly recommended! Jo.
Jo · 24 November 2024 · Reeds Rains JB Estates Nuneaton and Bedworth
★★★★★ 5/5
GoogleWe recently moved house the property we bought was through Reed’s Rains, the purchase from start to finish went very smoothly and I can only say how thorough
and helpful Rhys, Karis and the team were, would definitely recommend for others looking at selling or buying a property. 👍🏼👍🏼 …
Ian · 24 November 2024 · Reeds Rains JB Estates Nuneaton and Bedworth
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
