Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotReeds rain - Manchester - Sofia Shabhaz
I recently purchased a property and had absolutely outstanding support from their mortgage advisor, Sofia Shabhaz. She advised me through the purchase of one property being sold through Reeds Rain. This unfortunately feel through, but as part of their service they provided free mortgage advice for the purchase of another property which wasn't sold through Reeds Rain. Sofia was not only available and easy to contact but a pleasure to deal with and highly professional.
Patrick · 29 June 2018 · Reeds Rains
Agent replied · 16 June 2024
Thanks so much for your review Patrick! It's great to hear about your experience, and congratulations on buying your home.You might be interested to know that if you recommend a friend, and they book a sales or lettings valuation with us, then both you and your friend will receive a £50 Amazon Gift Card. More info here: https://www.reedsrains.co.uk/refer-a-friend
★★★★★ 5/5
TrustpilotThe team in Chester le Street have been…fantastic best service ever
The team in Chester le Street have been amazing. They keep in touch constantly with updates and advice. I really feel like part of the family. Vicki and Janet have always gone the extra mile and have always been at the end of the phone. Don’t go anywhere else these guys are the best there is.
Kelly · 26 June 2018 · Reeds Rains
★★★★★ 1/5
TrustpilotDeserves Less Than One Star!
Deserves Less Than One Star!Useless is an understatement. Totally inept until they want £120.00 to resign the same contract with a "slight" rent increase every year.Incredibly inefficient, slow and unable to organise anything. When we first started the contract it took over 3 months to fix broken appliances to a sub standard quality. Even now trying to organise things to get fixed is a sluggish nightmare.Not looking forward to the deposit lynching we will get when we leave the property.
Matt · 22 June 2018 · Reeds Rains
★★★★★ 1/5
TrustpilotBeware!!
Very bad estate agents, not to be trusted. It took months and a threat of withholding rent to get a load of rubbish removed from back garden and loft. I was eager to finish my year with them, they then had the gall to with hold part of my deposit when leaving. I am in the midst of taking them to small claims. Beware
Rachel · 21 June 2018 · Reeds Rains
Agent replied · 16 June 2024
I'm sorry this was your experience Rachel. We'd be happy to investigate this as a formal complaint. To register a complaint with our Customer Relations Department please email rrcustomerrelations@reedsrains.co.uk. Or, to view our complaints process please visit https://www.reedsrains.co.uk/contact-us/lettings-complaint-branch
★★★★★ 1/5
TrustpilotCertainly NOT worthy of an 'Estate…
Certainly NOT worthy of an 'Estate Agent service'! With all the New and upcoming, Far CHEAPER estate agents on-line like 'Purple Bricks', 'YOPA', 'Tepilo', 'Doorsteps', etc, etc one would of thought Reeds Rains would provide a Far better, indeed Far CHEAPER service than what happened to us!? Reeds Rains 'Customer Relations Manager' Ignored the whole complaint Below :- 1. They totally ignored their then employee “J” first visit with us, his appalling discriminatory behaviour towards our beliefs etc, etc. They readily dismissed this as entirely irrelevant!2. We did NOT say ‘There was not a Vat element to this fee’ We said “J” and others said the Total at the end would be Only £1,700 and No more! This was the Agreement.3. This is the First Time We had seen this Document Reeds Rains say had a part to play in my sale!4. We also phoned Reeds Rains as suggested by your employee “J” to Clarify this with management etc at Reeds Rains. They clarified the Total amount would be asked to pay would be £1,700. and No More!5. They chose to ignore the fact that Reeds Rains Asked us to conduct the viewings ourselves stating because “No one is in the office twas available for the viewing!” We felt Literally pressurized into it! We had to sell our Property to prospective buyers and indeed We alone showed the Property to all who came around even the buyer. No one at Reeds Rains conducted the viewings and even with the buyer Reeds Rains Never told us the viewing was to take place with the buyer. We were kept entirely in the dark even when they turned up on our door step unannounced!This is Not the service anyone should expect is it not?6. Reeds Rains ignored the fact that the Floor plan made by Reeds Rains was entirely Wrong and we had to take considerable time redrawing it to how it should of been.7. We were forced to take the pictures because your staff put the old pictures up the pictures when I purchased this property years go when we purchased the property before we renovated it. Reeds Rains used some of the old pictures! In Their response to our complaints they conveniently chose to ignore these facts.Our Case is with the Property Ombudsman because Reeds Rains chooses to ignore our complaints but still demand money for their far from professional service!******In Reeds Rains response they say, we say honestly *****:1. While Reeds Rains use the convenient excuse that the offending ‘Employee no longer works at Reeds Rains’ his behavior was appalling and one that simply should not be brushed under the carpet and ignored with regards to our complaint! The Impact was felt and it proved extremely upsetting!So there you have it a company who readily dismisses the abuse just because ‘This employee no longer works at Reeds Rains’ !2. There was No ‘Confusion’ between us! In Good faith a “Total of £1,700!” was clarified which Means “£1.700!” in the real would clearly not Reeds Rains world.When I purchased a Car the Price I was told all in, the total amount was what I paid not £340 More like with Reeds Rains!As for the middle document they say appears ‘proving at etc £340’ ? We had never seen this alleged document or signed our name on it! 3.. ' when one of the viewings was booked by our central call centre.' That was the integral Viewing where the eventual buyer turned up without any notice, and unaware of them coming I almost did not open the door! As We stated at almost all times any viewings We were told would we do the viewing from the office at Reeds Rains, because of some excuse Reeds Rains couldn't! In Actual Fact WE sold our property with Reeds Rains They at Reeds Rains were to busy to conduct the viewings! 4. Floor plan was ready to be posted on -line already as were the Old out of hate pictures BOTH wrong!We thankfully spotted them and had to painstakingly redraw them and retake the pictures! Again We did the work of Reeds Rains and We sold our Home Not Reeds Rains!
PWE · 19 June 2018 · Reeds Rains
Agent replied · 16 June 2024
We apologise that you have been left unhappy with your experience. We are investigating your complaint through our formal complaints procedure and you will soon receive our final viewpoint. However we’re happy to briefly respond here.We train all our staff to behave with professionalism and good customer service. That said, as the member of staff you refer to above is no longer employed by Reeds Rains it is difficult for us to get absolute clarity on the conduct during the first appointment, or regarding the photographs used.We apologise if there was any confusion around the fee, but we have on record our Estate Agency Agreement, signed by you, stating that the fee would be £1,700 + VAT.We understood that you were happy to conduct your own viewings. We apologise that there was miscommunication when one of the viewings was booked by our central call centre. However we’re glad that this viewing went ahead as it would prove to be the eventual buyer who completed the property purchase. As is our normal process, we shared the floorplan with you before we commenced the marketing of the property. We gratefully accepted your amends and were happy to implement these before marketing the property.Brad Ogden, Regional Operations Director, Reeds Rains
★★★★★ 5/5
GoogleRating only, no written review.
M · 18 June 2018 · Reeds Rains
★★★★★ 5/5
Google8 week turn around. Helpful advice. Clear and concise info regarding my purchase.
Tom · 18 June 2018 · Reeds Rains
★★★★★ 5/5
GoogleVery professional and very very helpful team at reeds rains in Bedworth, couldn’t do enough for us and always on point thank you reeds rains.
Andrew · 18 June 2018 · Reeds Rains
★★★★★ 5/5
GoogleVery friendly and helpful staff. Thanks to Karis for keeping us informed and chasing up solicitors etc to get things done quickly.
Reading · 18 June 2018 · Reeds Rains
★★★★★ 5/5
Googlewonderful to deal with, Sarah & Karis were so helpful when we moved and helped so much with every worry we had. Would recommend reeds rains 100%
Johnathon · 18 June 2018 · Reeds Rains
★★★★★ 5/5
GoogleUsed Reed Rains to sell my property, excellent service and communication throughout. Highly recommended - nothing was too much trouble. Thankyou Reed Rains!
Jaydece · 18 June 2018 · Reeds Rains
★★★★★ 5/5
GoogleThank you Sarah, for the best and professional service you provided us. Reeds Rains Bedworth Branch is the place with Kind, Helpful and Friendly staff you can trust. Will be looking forward to work with you;) Thank you.
Vilmantas · 18 June 2018 · Reeds Rains
★★★★★ 5/5
GoogleA really helpful team. I have used Reeds Rains for Lettings and Sales. Phil, Sarah, Karis and Andrew are so professional and provide an excellent service.
Steve · 18 June 2018 · Reeds Rains
★★★★★ 5/5
GoogleThis company has been brilliant with dealing with our purchase! Karis has been especially wonderful during the past 9-10 months and was so so helpful! Would definitely recommend using this company and would use again in the future!
Abby · 18 June 2018 · Reeds Rains
★★★★★ 5/5
GoogleAn excellent service for the sale and purchase of our properties. Karis as our first contact and Sarah her colleague are professional, which is no more than should be expected. It is the way they both dealt with us that was so good. Always welcoming, issues sorted, frequent updates, this made a stressful time comparative easy. A promp and efficiemt valuation too from Andrew, the Company Director.Thankyou
Shirley · 18 June 2018 · Reeds Rains
★★★★★ 5/5
GoogleAmazing service from start to finish, Andrew should be very proud of his team, including Karis and Matt who we were in contact with most of the time. We will definitely be using Reeds Rains Bedworth again if needed.
Alan · 18 June 2018 · Reeds Rains
★★★★★ 5/5
GoogleReed Rains were professional, friendly, and so helpful from the beginning to end of our process. ( Which was looong. ) From our initial evaluation, through to the help, advice and sanity brought by Karis and Sarah, I wouldn't hesitate in recommending them. Many thanks to everybody!
Terri · 18 June 2018 · Reeds Rains
★★★★★ 5/5
GoogleKaris Griffiths at the Bedworth branch was absolutely instrumental in getting our difficult purchase completed. Nothing was too much trouble for her, super friendly and genuine even after a million phone calls and emails, and kept her promises to call back as soon as she had any updates or information. Karis kept us sane and is an absolute credit to Reeds Rains. Super grateful thank you, the Cunninghams x
Natalie · 18 June 2018 · Reeds Rains
★★★★★ 5/5
GoogleThese guys have been brilliant from start to finish. We've sold two properties with them in the last year and they've made the process really easy, especially with our buy to let property when we had a couple of sales fall through- they took it all in their stride. Thanks to the tirelessly chasing from Karis and Sarah, we finally completed today. I cannot recommend this team enough!
Laura · 18 June 2018 · Reeds Rains
★★★★★ 5/5
GoogleThe level of service we have received from Reeds Rains Bedworth has been exceptionally good, both in the support received in enabling us to sell our property and that given in our subsequent purchase. I cannot rate them highly enough. All of the staff team are extremely friendly and conduct their business professionally and with confidence.
Barbara · 18 June 2018 · Reeds Rains
★★★★★ 5/5
GoogleKaris, Sarah and the rest of the team were brilliant during the sale of our house, very communicative and friendly.
We were very unlucky as we had 2 purchases fall through on us but they were very helpful finding plenty of properties for us when we were back on the search.
Excellent and personable service as well as being upfront about fees with no hidden extra costs.
Sophie · 18 June 2018 · Reeds Rains
★★★★★ 5/5
GoogleThank you to all at Reeds Rains for a first class service. They are the best estate agent in Bedworth by far, and we recommend these friendly professionals to sell your home. Twice they sold our house in around 24 hours, and they're faultless in their service and communications. Thank you once again for going beyond expectations and helping the dream come true.
Sue · 18 June 2018 · Reeds Rains
★★★★★ 5/5
GoogleExcellent service provided by Reeds Rains throughout my transaction. The team did a fantastic job from start to finish, namely Karis and Sarah who were polite and professional, they kept me well informed during the process and were proactive in getting it over the line. Would highly recommend!
Pardip · 18 June 2018 · Reeds Rains
★★★★★ 5/5
GoogleFantastic customer service especially Karis who has been there from start to finish helping us through the sale and purchase of our property, would definitely recommend anyone thinking of selling to use reeds rains, helpful, professional and keep you informed!
Thankyou to all of the reeds rains team for making the experience of moving house as stress free as possible!
Antony · 18 June 2018 · Reeds Rains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
