Trusted Agent profile · Warwickshire
Verified
★★★★★
3,307 reviews across 5 offices and 3 platforms
Reeds Rains JB Estates has five offices, in Bedworth (two offices), Nuneaton and Bedworth, Warwick and Kenilworth (Warwickshire). Together they have 3,307 reviews on three platforms, rated 4.2 out of 5 overall.
1,224
Reviews on Google
All 5 offices
34
Reviews on Facebook
Business-wide
2,049
Reviews on Trustpilot
Business-wide
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Reeds Rains JB Estates's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotHannah at Ferryhill branch rocks!
Dealing with Hannah at the Ferryhill branch has been an absolute pleasure. I have a managed property with her branch and she was able to place a tenant in within a short space of time. She keeps me informed of progress and is always very courteous and polite.
5/5
TrustpilotDurham Team
Durham TeamSpecial thanks to Paige and Ash for the seamless and painless placement of tenants in my property. It was done super quickly with total ease, professionalism and what was appreciated the most was the friendly demeanour which continues in all communication now.
5/5
TrustpilotYork Branch Lettings Service - Superb!!
I cannot fault the great service and assistance I received from Karen and the team at the York branch of Reeds Rains when relocating from Essex to York recently. The Lettings team professionalism and efficiency was bar none. Everything went smoothly with the letting and the team were great at communicating and putting through all the documentation and referencing went speedily, and I was able to sort my move out within 3 weeks. Can't thank Karen and the team enough for all their help and assistance, and would definitely recommend them with regards to their Letting service for tenants!!
5/5
TrustpilotRotherham Branch
Rotherham BranchUsed as a letting agent, in particular Adam & Sarah. Have always helpful, polite, professional and willing to go above and beyond.
1/5
TrustpilotReeds Rain Ilford - Horrible experience in every respect.
We purchased our first property from a seller who used Reeds Rain in Ilford. As I work in a property related field I am not nieve to the process.We put in an offer for the property based on a number of conditions being met. One of which was a clear timeline for completion. We were assured that there was a very short simple chain and that it would be an easy smooth transaction.Fast forward six months and we are still waiting for multiple properties in a branched chain to exchange with complex negotiations still underway.Reeds Rain refused to exchange for the entire time (we didn't end up exchanging until a week before completion.) If we weren't tied into the transaction at this stage we would have walked away 100% as a result of their abysmal handling of the situation.In addition to this, a number of the required conditions of sale were not completed, but we were not provided access to the property to check before completion - but again, we were assured by their office that there would be no problems and that things would be done. In summary of their service and attitude: Their office will never return your calls, you will have to just keep trying to get through to the right person, they will refuse to put anything in writing and once they have finished giving you the sales pitch, you will be nothing more than a number in the ledger and they will treat you as such.
We’re sorry you’ve been unhappy with your experience in this purchase. We take all customer feedback seriously and appreciate you taking the time to review our service. As you’ve mentioned, the chain became very complex and this was beyond our control. Despite this, we aimed to deliver the very best service at all times.If you’d like to discuss the matter in more detail, please contact us in branch on 020 8550 2136 or ilford@reedsrains.co.uk.Reeds Rains Ilford
5/5
TrustpilotSince using this company i have had no…
Since using this company i have had no bad experiences. The staff at the Cross gates branch are very professional and also helpful when dealing with quires & maintenance work that needs to be done to the property. I couldn't thank James enough for showing us our current property that we rent.
5/5
TrustpilotRented a house in Bridlington through the Bridlington branch
We recently rented a house in Bridlington through this company. The lady who dealt with us was Natalie Heseltine, she has been most helpful, efficient and pleasant throughout, nothing has been too much trouble for her to see that we are looked after and we can contact her at anytime if we have any queries or problems with the property, which she deals with promptly.We would recommend this company to anyone.Thank you very much Natalie for all your help.Chris and Angie.
5/5
TrustpilotRented a house from Bridlington branch…
Rented a house from Bridlington branch , the team there have been really helpful throughout our 8 month lease . Will definatley recommend them.
5/5
TrustpilotReed rains York Karen
The branch were great. Especially Karen. Good personal approach and helped solve maintenance issues.
5/5
TrustpilotBridlington..
Bridlington... Have used this office for many years. They have have always been very friendly and helped me fully to my needs. I would definitely recommend them to anyone wishing to buy sell or rent a property.
5/5
TrustpilotReeds Rains Chester le Street offer an…
Reeds Rains Chester le Street offer an exceptional service which I would recommend to anyone. From the initial telephone call to the Chester le Street branch to enquire about viewing a property we have received a first class service. From viewing the house to receiving the keys was no longer than 4 weeks. The service we received from the staff at the branch was professional, efficient and stress free, especially from Susan Spokes who managed our move. Since being tenants with Reeds Rains we have had some minor repairs needed to the property which have been dealt with and fixed on the same day as reporting it. This is definitely a service that you need especially when you are a busy working family with children. Our experience with Reeds Rains Chester le Street has been exceptional and I would look no further than this company for our future.
5/5
TrustpilotDurham Reeds Rains
I have a house managed via the Durham Branch they are a wonderful bunch, helpful, friendly always willing to go the extra mile.
5/5
TrustpilotLettings at Reeds Rains
Laura at Reeds Rains is wonderful . She goes out of her way to help you. Her knowledge of lettings is great. I can’t recommend Reeds Rains enough .
4/5
TrustpilotReeds Rains Hazel Grove.
Reeds Rain Hazel Grove have been my agent for over 4 years. They manage my rental property and recently sold a house for me. They are professional and efficient as you would expect from a long established estate agent. The manager, Laura maintains quality control with a friendly face and the whole team are service minded. Brian
5/5
TrustpilotReeds Rains Chester branch.
Reeds Rains Chester branch.We would like to say a big thank you to Adam and Jason for their continued assistance and help in selling our house. These guys went above and beyond to make our journey as smooth as possible, always there when we needed them... They both come highly recommended.Cheers, Debbie and Jeff Hurst.
5/5
TrustpilotReeds Rains in Shevington - An excellent service from start to finish.
An excellent service from start to finish. The team worked tirelessly to give me the best service. Special mention for Janet who went above and beyond in helping me through what was a very emotional purchase for me. Nothing was ever too much trouble and she took as much stress from me as she could. I would recommend them highly.
1/5
TrustpilotWent into house with broken…Broken window
Went into house with broken window...did not bother fixing after pointing this out on viewing weeks before... lots of stuff I am angry abouts in there failings.
1/5
TrustpilotAbsolutely avoid at all costs
This showers' behaviour whilst selling my home is the reason estate agents deserve the lousy reputation they have.Without going into too much detail, their sales pitch was very convincing and I decided to go with them after a previous sale via another agent fell through at the last minute because they didn't keep on top of the sale.After I'd signed on the dotted line, the branch manager who was handling the sale proceeded to totally disregard my instructions. The property which was unoccupied was left unsecured and in a vulnerable state which lead to thieves stealing lead from the roof, for which reeds rains totally refused to accept any responsibility.The conditions of the sale I had laid down were totally ignored and this lead to my being forced to accept a much lower price than several identical independent valuations had valued the property at. I was blatantly lied to on several occasions in order for reeds rains to make a fast buck at my expense.But that wasn't the worst part.....having witheld payment until the matter was resolved, I proceeded to raise a complaint with their upper management to be greeted by a "we sold your house, we don't really care how, so cough up....." attitude.Be warned.....these people will lie, cheat and deceive you and do what the hell they feel like.....and then when you complain they'll deny all knowledge of wrongdoing, accuse you as their client of lying and then bully you for their money....Caveat emptor indeed.....
1/5
TrustpilotWent to view the house but instead bombarded with mortgage adverstisement
I went to view the house this morning. Instead of giving me info about house that I was asking, the guy showing me around advertised about their mortgage services. In these day and age, one can go online, compare many mortgage providers, call the providers to confirm the rate and choose it. During my viewing, he answered calls and repeatedly saying 'I will be there in 5mins' i.e. I need to finish viewing quickly. I will never use this agent again.
1/5
TrustpilotTotally disgusting encounter with …
Totally disgusting encounter with Cheadle Office SK8, absolutely unbelievable. Not one staff member, but all staff members at this branch appear to totally disinterested in helping potential buyers/sellers. We were told that property we had viewed was not available for any more viewings unless we made an offer, obviously we were not prepared to do so. The whole interaction with the staff was very suspicious and therefore we called directly to the vendor, to express our concern at lack of interest and basically advise him of the lack of activity in respect of marketing his property. Guess what after being told vendor did not want any further viewings, he offered us a viewing for the following day. So vendor and buyer organised viewings SO what are Rains and Rains charging commission for, answers on a post card please!
5/5
FacebookThe whole experience was very good.Sarah Wisdom most helpful and friendly. Felt well supported by the Bedworth team.
5/5
Google8 week turn around. Helpful advice. Clear and concise info regarding my purchase.
5/5
GoogleAn excellent team. Phil is extremely helpful, polite and professional. We are thoroughly impressed and would highly recommend him.
5/5
Googlewonderful to deal with, Sarah & Karis were so helpful when we moved and helped so much with every worry we had. Would recommend reeds rains 100%
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Reeds Rains has the most, with 2,321 reviews rated 3.9 out of 5, followed by Nuneaton and Bedworth with 2,225.
The five Reeds Rains JB Estates offices, by town:
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