Reeds Rains CEMB reviews in North Somerset, Clevedon and Portishead

★★★★★ 1/5

Trustpilot

Refusing to pay back my deposit

I moved out a property managed by the Catford branch 5 months ago and they are refusing to pay back my deposit. The amount is not disputed by either party. My tenancy ended in January and I gave them the required 1 month notice that I would not be renewing the contract and gave them the new tenants details. They say they cannot release my deposit until the new contract is signed. However, they have taken half a year(!) to do the required checks (PAT, fire etc) before they will release a contract. Communication has been awful, bounced around people and branches with no taking responsibility to resolve this. Often I was gave the wrong information or told I would be called back and never was, multiple emails ignored. I have now been through three stages of the complaint procedure with still no resolution so I've raised it with the Property Ombudsman. DO NOT USE THESE LETTING AGENTS IF YOU ARE A TENANT. No one at the company cares about your rights.

Vicky · 8 May 2026 · Reeds Rains CEMB North Somerset (5 The Triangle)

★★★★★ 5/5

Trustpilot

Professional service from all staff in…

Professional service from all staff in the sale of the property

Jayne · 8 May 2026 · Reeds Rains CEMB North Somerset (58 High Street)

★★★★★ 1/5

Trustpilot

Avoid using this company

Avoid using this company, especially the Sale branch. On the first day, they rented us a property in poor condition and it had not been properly cleaned. Now that we have moved out, they are withholding our full deposit, claiming there were ongoing issues, despite us reporting problems from day one and providing photos as evidence.

Barbara · 5 May 2026 · Reeds Rains CEMB North Somerset (5 The Triangle)

★★★★★ 5/5

Trustpilot

Selling in a week

Great communication from the beginning from viewing the property to putting the property online and selling within a week.

Helen · 5 May 2026 · Reeds Rains CEMB North Somerset (58 High Street)

★★★★★ 5/5

Trustpilot

Easy and speedy

Everything has been dealt with in respectful and professional manner.

Gail · 4 May 2026 · Reeds Rains CEMB North Somerset (58 High Street)

★★★★★ 5/5

Trustpilot

Very Good from all staff at the branch 👍

MR · 4 May 2026 · Reeds Rains CEMB North Somerset (58 High Street)

★★★★★ 5/5

Trustpilot

Friendly and approachable team

Friendly and approachable team, kept us fully informed all the way along. Very professional

Sharon · 4 May 2026 · Reeds Rains CEMB North Somerset (58 High Street)

★★★★★ 5/5

Trustpilot

The Reeds Rains team have been…

The Reeds Rains team have been brilliant, it may have been a long journey but they have been so helpful throughout the process. Grace is an angel, she is so lovely and have gone above and beyond to reassure us and help with the sale of our house and the buying of our forever home! Definitely recommend.

L · 4 May 2026 · Reeds Rains CEMB North Somerset (58 High Street)

★★★★★ 5/5

Trustpilot

I have used Reid's and Rains before

I have used Reid's and Rains before , and their service was excellent then as it is know. They are very helpful , polite and well experienced in all aspects of their work . You can phone anytime with any questions you need help with . I will use them again in the future .

J · 4 May 2026 · Reeds Rains CEMB North Somerset (58 High Street)

★★★★★ 5/5

Trustpilot

A super bunch x

What a lovely bunch they are! Helpful and knowledgable and always there to answer your questions.It’s a stressful time but I’m glad and reassured they are just that call away. With their help hopefully we will be moving into our new home soon.

Su · 4 May 2026 · Reeds Rains CEMB North Somerset (58 High Street)

★★★★★ 4/5

Trustpilot

Good friendly and efficient staff.

Rating only, no written review.

Stephen · 4 May 2026 · Reeds Rains CEMB North Somerset (58 High Street)

★★★★★ 5/5

Trustpilot

Everything has been really easy so far

R · 4 May 2026 · Reeds Rains CEMB North Somerset (58 High Street)

★★★★★ 5/5

Trustpilot

Excellent services

Excellent services, e.g. friendly and helpful staff, the responses speed were quick and knowledgeable.

Yi · 4 May 2026 · Reeds Rains CEMB North Somerset (58 High Street)

★★★★★ 1/5

Trustpilot

Poor communication and lack of proactive management

We have had a very disappointing experience with the property management service provided by Reeds Rains (Northwich).

Sally · 4 May 2026 · Reeds Rains CEMB North Somerset (5 The Triangle)

★★★★★ 5/5

Trustpilot

excellent staff .

Rating only, no written review.

Susan · 3 May 2026 · Reeds Rains CEMB North Somerset (5 The Triangle)

★★★★★ 5/5

Trustpilot

Everything You Need, in Selling a Property

Staff are friendly, helpful and work as an efficient, professional team.

Mrs · 29 April 2026 · Reeds Rains CEMB North Somerset (58 High Street)

★★★★★ 5/5

Trustpilot

Excellent service

When you’re are trying to sell your property in a challenging market it’s vital to have an Agent who has belief and optimism about the process ahead. Reeds Raines secured a potential buyer ahead of schedule and I’m truly grateful for their excellent service.

Steven · 29 April 2026 · Reeds Rains CEMB North Somerset (58 High Street)

★★★★★ 5/5

Trustpilot

Selling our property

You have been very helpful in every way and have sold our property for us for which we are very grateful.

Mrs · 28 April 2026 · Reeds Rains CEMB North Somerset (5 The Triangle)

★★★★★ 5/5

Trustpilot

Freindly helpful service…

Staff very freindly and helpful have kept us up to date with things. Never too much trouble even when i was phoning quite regularly no one made you feel like you were a nuisance , they seem to understand the stress of moving . Would highly recommend reeds rains

Jane · 28 April 2026 · Reeds Rains CEMB North Somerset (5 The Triangle)

★★★★★ 5/5

Trustpilot

Zoe at the Congleton branch was…

Zoe at the Congleton branch was thorough, helpful and offered just the right advice. A quick sale and I was well informed regarding viewings and other administrative tasks. Thank you

Mr · 28 April 2026 · Reeds Rains CEMB North Somerset (5 The Triangle)

★★★★★ 1/5

Trustpilot

Andrea Snook

Andrea Snook - Dinnington South Yorkshire - no stars in relation to handling the sale of property for my father and I. I hold Lasting Power of Attorney and even though I produced documentation evidence, my request to halt the sale, due to my own ill health was ignored. I'd been handling ALL matters in relation to the sale of my Father's property. I was told by the above named 'we'll complete paperwork for your father'. These are LEGAL DOCUMENT. My father is in his eighties and cannot read and understand the written word on such documentation without a full explanation and understanding of what he is signing - which I was providing for him.

Nicola · 28 April 2026 · Reeds Rains CEMB North Somerset (5 The Triangle)

★★★★★ 5/5

Google

We used Reeds Rains Portishead for the sale of our property and found them to be professional, helpful and efficient throughout. The process was stressful at times but Steve and the team were great at listening and reassuring us along the way. From start to finish we can’t fault them and we would have no hesitation in recommending their service.

Paul · 17 March 2026 · Reeds Rains CEMB North Somerset (58 High Street)

★★★★★ 5/5

Google

Stephen was great! Always quick to get back to me and happy to help where he could.

James · 17 March 2026 · Reeds Rains CEMB North Somerset (58 High Street)

★★★★★ 5/5

Google

We used Reeds Rains Portishead for the sale of our property and found them to be professional, helpful and efficient throughout. The process was stressful at times but Steve and the team were great at listening and reassuring us along the way. From start to finish we can’t fault them and we would have no hesitation in recommending their service.

Paul · 15 March 2026 · Reeds Rains CEMB Portishead