Trusted Agent profile · Derbyshire
Verified
★★★★★
1,889 reviews across 5 offices and 4 platforms
Redbrik has five offices, in Chesterfield (two offices), Stocksbridge and Sheffield (two offices) (Derbyshire). Together they have 1,889 reviews on four platforms, rated 4.5 out of 5 overall.
1,573
Reviews on Google
All 5 offices
53
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
262
Reviews on Trustpilot
All 5 offices
Redbrik's five offices, most reviewed first. Each has its own page.
Showing 1,556 reviews on Google only. Show every review
5/5
GoogleStarted the process of buying in late September and completed in December. Really helpful and professional throughout.
Thanks for the lovely review! We're glad you enjoyed buying with us and hope you enjoy your new property!
5/5
GoogleFrom start to finish of selling my house with redbrik, they have been fantastic. They have kept me updated and were very professional in there approach. Everything was explained to me. I would definitely recommended redbrik, they were helpful and friendly.
Thank you so much for the great review, Stephen! Best wishes, The Redbrik Team
5/5
GoogleExcellent helpful staff
Thank you for the lovely review, Thomas!
5/5
GoogleThey sold my house in 5 days! Brilliant service and ppl!
Thank you for the lovely review, Veronika!
5/5
GoogleRating only, no written review.
Thank you so much for the great review, Wayne!
5/5
GoogleRating only, no written review.
Thank you for the 5 star review, Judith!
5/5
GoogleAn excellent sales experience! A highly professional and competent team. Lovely people, great contact. Thank you guys!!! Very much recomended
Thanks for the lovely review, Monika!
5/5
GoogleWe recently purchased our property through Redbrik and were extremely grateful for how hard Lewis worked to make the chain go through smoothly and communicate with everyone. I always felt he was doing his best for all involved and genuinely cared about the sale. So thank you!
Thanks so much for the five star review!
5/5
GoogleExcellent service from all the team, our sale was managed professionally from the first visit to our property to the final day of sale, thanks to all involved!
Thank you for your kind review, Vicki!
5/5
GoogleRedbrik were very professional, understanding and helpful throughout the whole process of purchasing our first house with them. They were great at helping things progress forward and do what they could when we faced difficulties in delays within the chain. Very responsive to emails and phone calls, thank you!
Thanks for the great review Rachael!
5/5
GoogleUsed Redbrik to sell our property in November 2020, despite the year it has been and all the complications this created they did a fantastic job and we agree a sale. They took the hassle out of the process, they were professional and prompt and constantly kept us up to date on viewings. We used the gold scheme where the estate agents and solicitors were combined which streamlined the process and meant one fee for both. The brochure was very high quality and professionally produced and this led us to gaining a lot of interest and generated allot of viewings. We would highly recommend Redbrik for anyone considering a estate agent for selling. Regards Martin
5/5
GoogleHighly recommended Estate Agent, Jess and Tracey were excellent from start to finish in the sale of our property. Proactive, attentive and professional at all times. Really helpful and level headed in their support, they clearly have lots …
Thank you so much for your lovely review!
1/5
GoogleThis review is from the perspective of a buyer, not a seller. Redbrik crystal peaks office employs snooty, patronising people that genuinely seem to try to put you off viewing properties with them. If you get so far as to put an offer in, …
Hi Hannah, We are really disappointed to see your review. We strive to achieve the highest … More
5/5
GoogleI have just spoken with a lovely lady regarding a property for sale. Really helpful and kind which you don't really get everywhere else. Thank you
Thanks so much for the lovely review, Abbie!
5/5
GoogleMy house sale was not straight forward, had 2 chains break down. I was kept informed throughout the process. The advice I received was correct and none bias. They took care of all viewings for me at my request. I would recommend red brick.
1/5
GoogleTried to make an appointment to view a rental property with this agent I found them un helpful, then I had an appointment which they were meant to confirm which they didn’t do on the day of the appointment I didn’t know if it was happening or not a young man called at 10:15 for the appointment at 12:30 I told him I hadn’t heard from them so assumed the property had gone only to be told it’s not his fault that their email might be in my junk box !!!!! Extremely rude and ignorant response will never deal with this unprofessional and ignorant outfit . The junk box is where they belong.
Dear Tim, we appreciate your review and take all feedback seriously. I'm sorry that you were not happy with your experience however I do want to assure you we have done everything we can to allow you to view the property. Your viewing was booked in over the phone on the 22nd January and it was stated that the viewing was confirmed and you would receive email confirmation with the time of the viewing and full property address following the call. The email confirmation was sent across at 13:49 on 22nd January. You were called today to confirm your viewing, as we confirm all viewings on the day (via phone as well as email when initially booked in) as we understand sometimes people need to re-arrange and forget to contact us to let us know. During this call you stated you had not received the confirmation email and we double checked your email address and we can see the confirmation email on the 22nd was delivered to the correct address. If the property was no longer available to view then of course we would've called to cancel. However your booking was still going ahead and our call this morning was a courtesy to confirm you were still attending. The property is still available and if you would still like to view then please do not hesitate to get in touch.
5/5
GoogleRedbrik have been fantastic from start to finish. We sold our property very quickly and achieved the asking price. The staff are very professional, nothing is to much trouble, you feel you are in safe hands with them. A big shout out to Liz Wheelhouse, a phone call every week from her, keeping us up to date. She was always there to guide and steer us through any problems and was always happy to listen and advise. Overall, we have used Redbrik a few times over the years and may I say they always go above and beyond to make a somewhat stressful experience, more manageable. We would certainly use them again.
Thank you for such a lovely review Karen - we really appreciate it!
5/5
GoogleA massive THANK YOU is in order for Georgina and the Team at Redbrik Lettings without them Myself and My partner couldn't have found our new home. Georgina was especially helpful and so quick at replying with the multitude of queries myself and my partner threw at her as well as going that extra mile to ensure we got in the property on the date initially given whilst she was on annual leave. i would certainly recommend Redbrik Lettings and if i was to move again i wouldn't hesitate to use these again.
Thank you for your kind review Luke. We are glad Georgina was able to help so much and we wish you all the best in your new home!
5/5
GoogleRedbrik have been a pleasure! Loraine Kitchen and Claire Shipman and a few others (sadly I cant recall their names but the lady who worked the weekend when bids were coming in thick and fast was AMAZING) have been just brilliant in selling our house, above asking price. We also purchased through them and they went above and beyond- every single one of them. Even through lockdown they kept in touch to keep things afloat within our chain. High recommend! Paula&Dale McCann
Thank you both for the lovely review!
3/5
GoogleI had a really positive experience with the Redbrik Sales team recently. Unfortunately, the experience wasn’t mirrored by the Lettings team. On the positive side, there were the usual professional photos and well-presented Rightmove adverts. They carried out all of the standard screening and credit checks, which was fine. However, I experienced a significant number of problems that were unsatisfactorily dealt with. In fact, it seems that it is their policy to basically ignore complaints presumably so that they do not have to admit liability! The problems included getting a satisfactory EPC (I had to hire my own EP assessor in the end), ensuring that the agent had an adequate sales pitch tailored to the house (in the end it was let to a couple who I showed round, instead of the agent), suspicious plumbing problems occurring, on two separate occasions, immediately following visits from their gas safety contractor (complaints were raised but inadequately escalated), and perhaps most importantly, poor standard of inspection during tenancy (damp, condensation and stuck window not reported across several inspections). Additional - I note the response below, that Redbrik had adequately addressed my queries. A quick scan through my email history will show that this is not the case, as I tried to highlight in them on a number of occasions: in particular the standard of inspections and the second, unauthorised visit from the gas safety inspector the following year. And some of the other issues were resolved but were a hassle and a less than satisfactory experience.
Dear Martin, Thank you for your comments about the positive experience you enjoyed with our Sales Department. We do pride ourselves on marketing and are proud of our professional photos and adverts. I am sorry you feel as though your experience with our Lettings Department was not to the same standard and I wanted to address the issues with you, as I believed they had been resolved. As you are aware, when a new property is advertised for rent, an EPC is required with a rating of at least an ‘E’. When our EPC accessor visited the property, he could only give the property an ‘F’ rating. Even though you had commissioned this report, we did not charge you for the assessors time. We then worked with you to highlight the issues that downgraded the property to see if we could get the rating up to an E rating. You then commissioned another assessor who gave the rating E, enabling us to advertise the property for rent. I understand that we instructed for the Gas Safety Inspection to be carried out at the property by one of our contractors. After he had visited, a leak occurred. The plumber was happy to go back to fix the issue, but you told us you did not want the same contractor attending. During a tenancy, it is a tenants responsibility to report any maintenance issues to us, but the problems you have highlighted were not reported. We carried out a property inspection in October, and the issues were not apparent. We always point out to tenants the importance of ventilating the property, and this information is included within our tenancy agreement. We conducted a full check out report at the end of the tenancy where we did propose deductions from the deposit due to various issues. As the tenant did not agree to the deductions, we had to involve the adjudicator at My|Deposits and we supplied evidence on your behalf. The adjudicator did not agree to all claims. However, you were still awarded part of the money from the deposit for other issues. We are keen to ensure you have a positive experience with us. I believe we had addressed all these issues during the property tenancies but would be more than happy to discuss the matter further if you have any further questions and to explore if it there are still elements we can learn from in the future.
5/5
GoogleI chose Redbrik because I was impressed by their efficiency and professionalism right from the start of the process, when the house was valued. It was marketed with high quality photographs, information and a detailed plan of the house and garden. All viewings were taken care of and an open weekend organised by Jessica was an excellent approach. Communication by email and phone kept me well informed and when the need arose, both Holly and Jessica were persistent and tireless in dealing with any issues. They would always respond to any queries or concerns quickly and provide the answers. The customer service I received was of a high quality and I have no hesitation in recommending the services of Redbrik.
Thank you for the great review Margaret!
5/5
GoogleRedbrik have been fantastic from start to finish. We sold our property very quickly and achieved the asking price. The staff are very professional, nothing is to much trouble, you feel you are in safe hands with them. A big shout out to Liz Wheelhouse, a phone call every week from her, keeping us up to date. She was always there to guide and steer us through any problems and was always happy to listen and advise. Overall, we have used Redbrik a few times over the years and may I say they always go above and beyond to make a somewhat stressful experience, more manageable. We would certainly use them again.
Thank you for such a lovely review, Karen! We're so pleased you had another great experience with us and that Liz was such a help to you. Best wishes, The Redbrik Team
5/5
GoogleRating only, no written review.
Thanks for the 5-star review, Sophie!
5/5
GoogleRating only, no written review.
Thanks for the review, Richard!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Redbrik, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Redbrik is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Redbrik is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 3 Gold across three branches EA Masters 2025 winners
2022 4 Gold across four branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Redbrik and its branches was Highly Commended at The Negotiator Awards 2023.
Highly Commended at The Negotiator Awards in one year: 2023.
Negotiator Awards by year, 20232023 1 Highly Commended The Negotiator Awards 2023 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Send Redbrik a message.
Chesterfield has the most, with 510 reviews rated 4.6 out of 5, followed by Stocksbridge with 453.
The five Redbrik offices, by town:
Yes. In The Trusted Agent 2026 awards, Chesterfield won Gold, Chesterfield won Gold and Sheffield won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for Yorkshire and The Humber Estate Agency of the Year. The group and its branches have also won 13 other industry awards since 2018.
