5/5
Holly and Emma were super-helpful throughout our process. Big thanks to the both of them and RedBrik.
Agent replied · 22 January 2025
Thanks so much for the 5* review Simon!

Trusted Agent profile · Derbyshire
Verified
★★★★★
1,889 reviews across 5 offices and 4 platforms
Redbrik has five offices, in Chesterfield (two offices), Stocksbridge and Sheffield (two offices) (Derbyshire). Together they have 1,889 reviews on four platforms, rated 4.5 out of 5 overall.
1,573
Reviews on Google
All 5 offices
53
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
262
Reviews on Trustpilot
All 5 offices
Redbrik's five offices, most reviewed first. Each has its own page.
Showing 1,556 reviews on Google only. Show every review
5/5
Holly and Emma were super-helpful throughout our process. Big thanks to the both of them and RedBrik.
Thanks so much for the 5* review Simon!
5/5
Rating only, no written review.
Thanks for the 5* review Sue!
5/5
Redbrik were friendly, efficient and extremely thorough. Highly recommended
Thanks for the 5* review Miles!
5/5
The team at Redbrik were absolutely amazing, we completed in seven weeks and this was thanks to amazing solicitors and estate agents. We had a courtesy call from Redbrik informing us of a house that had become available to buy and we are now homeowners of that home. Could not have asked for more from them, huge shoutout to Milly, you’ve been absolutely amazing!
Thanks for your fantastic review Jack!
5/5
We recently sold our property on Poppy Crescent in Chesterfield with Jess and the team who were phenomenal throughout the entire process. Professional and efficient with very high levels of customer service. In addition to this the security that their Secure Move offering brings was a huge selling point and one that we cannot recommend enough. Without a doubt worth the slight premium compared to other agents in the same market. We would use them again in heartbeat.
Thank you for your fantastic review Matthew!
5/5
Rating only, no written review.
Thanks for the 5* review Sue!
5/5
We purchased a house through Redbrik. From start to finish, it was really really easy and straightforward. Andrew Sedgwick was our case worker. He kept us informed every step of the way, he was a real human who understands that buying a house can be stressful and managed to take the stress away because I always knew he was totally on it. The app is brilliant and shows all the progress and remaining stages. I can't thank them enough, especially Andrew, they have all been absolutely wonderful.
Thanks for your 5* review Laura! We're so pleased to hear about your positive experience with Andrew and the rest of the Redbrik team.
5/5
I have been very impressed with the professionalism, dedication and efficiency with which Ben Hall has shown in the sale of my house. He provides regular updates, is proactive, customer centred and recommends timely interventions to respond to the current market. The lines of communication between his team and I is exemplary. The whole team respond immediately to requests, they are friendly and absolutely reliable. I highly recommend Redbrik.
Thanks for your fantastic review Christina! We're so pleased to hear that you've had a great experience with Ben and the Chesterfield team.
5/5
We chose Redbrik Estate Agents in Chesterfield to sell our house this summer based on a friend of a friend contact and recommendation. The lovely Jacqui whom was an extremely friendly no pressure professional gave us a fair and honest valuation and was most helpful and supportive with our decision making. Always quick to respond and assist. Our house sold within an 8 week period. From that point on we were guided by Natalie whom again was most supportive and friendly we both felt very safe with the entire in-house service that they provided nothing was too much trouble and advice at the ready. We had constant contact with updates and advice which we found extremely helpful as we are busy people. Solicitors, reports, appointments, assessments were all taken care of with no fuss. Appointments with feedback and a constant update was invaluable. Andrew then took care of the final stages of the process which again was all dealt with very smoothly. If ever we decided to move we would be using Redbrik. We recommend this team of professionals and would like to thank them all for their help and kind approach to what could be a stressful process. The service was first class!
Thanks for your fantastic review Rachel! We're so pleased that you had a great experience.
5/5
Liz at Redbrik has been amazing from start to finish. Always happy on the phone and nothing was never too much to ask. I would highly recommend Redbrik purely on the experience she has given me as a buyer. If her managers read this she deserves a pay rise.
Thank you for the five star review, Jordan! Thank you for the praise towards Liz, we'll be sure to pass it on. Best of luck with your move!
5/5
Liz at Redbrik has been amazing from start to finish. Always happy on the phone and nothing was never too much to ask. I would highly recommend Redbrik purely on the experience she has given me as a buyer. If her managers read this she deserves a pay rise.
Thank you for the five star review, Jordan! Thank you for the praise towards Liz, we'll be sure to pass it on. Best of luck with your move!
1/5
If I could give 0 stars I would. Most disgusting service I’ve seen provided. As tenants renting with them, nothing would get done until we had complained multiple times. We mentioned our washing machine leaking along with our shower, and they eventually sent a plumber/handy man out to sort the shower a week or so later. We then mentioned the washer when he came to the house, and when he looked at it he said it had been superglued. We had been taking our washing to family’s to do so hadn’t noticed. So somebody had snuck into the property without our consent when we were out at work. The only person who got things done for us was Kiren in the maintenance department- she was amazing! Couldn’t fault her. We were under the care of Georgina who was late in her responses but at least she answered. Once she left the company we were forgotten about and ignored. When it came to the end of our tenancy, we gave our notice and wasn’t even acknowledged by anyone at Redbrik. UNTIL.. they wanted to do viewings whilst we still had our belongings in the property, but we agreed as we are civil and understand they wanted to fill our space ASAP. Once we had moved out, we were told in the office that someone will be in touch about getting our deposit back. After hearing nothing, we emailed the lettings team. We heard nothing back after 2 weeks of emailing multiple times, just an automated response saying they would contact us back in 24-48 hours. After 3 weeks of being ignored I’d called the office, and was palmed off saying there were no “asset managers” in and they’d call me back. Nobody rang back. Days later I called again and got the same response. We left the property in better condition than we had received it, and they had instantly filled our spot with another tenant. They were just reluctant to give our deposit back, and ignoring every email and call. Disgusting service, and when told over the phone, no apology given. Just excuses. Why have an automated response saying 24-48 hours response time when it wasn’t even 2-3 weeks without me having to pester them and block my number when I called so that they would answer. Really do not recommend renting with Redbrik- I have discouraged the people I know from doing the same too. Far better companies out there! UPDATE- it won’t let me reply to their response but for people out there reading this, please know this was NOT explained to us as stated by them below. And this was several weeks of chasing and at no point were we told it was due to “annual leave” which was a long time if so. They would just say there’s no asset managers in and that they’d return our call when there was, which would never happen. Truth is we weren’t designated another asset manager, when I asked who had taken over managing us when Georgina left nobody could answer over the phone and said they’d get somebody at least to get in touch. Which they didn’t. Redbrik just enjoy fobbing people off and looking good from the outside🤗
Hello Brittany. Thank you for taking the time to leave us a review. At Redbrik, we pride ourselves on our high service standards, so we’re sorry to hear that your experience, particularly related to property repairs, fell short of this. We apologise for the delay in acknowledging your notice. Unfortunately, your newly appointed dedicated Asset Manager was on annual leave when this was sent; however, it was processed promptly upon their return. Thank you for your patience regarding the deposit return. We understand that this took longer than expected, but we believe our team was able to clarify the process and the cause of the delay when you spoke with them last week. We’re pleased to confirm that your deposit has now been released to you in full. If you would like to discuss any aspect of your experience further, please don’t hesitate to email us at lettings@redbrik.co.uk. Thank you again for your feedback. Best wishes, Redbrik Lettings
5/5
Excellent service House sold within 10 days Photographer was fantastic and really showed my house and garden at its best …
Thank you Sally for the kind review. We're pleased to hear the team gave you a great service.
1/5
I recently purchased a property listed with RedBrik, and unfortunately, my experience was overwhelmingly negative. From start to finish, the process was marred by misinformation, unnecessary fees, and a general lack of professionalism. …
Hi Joe, Thank you for taking the time to write a review for us. We would like to clarify a few points in response and offer you the opportunity to speak with us … More
5/5
We have recently completed on our purchase and sold via Redbrik. The whole process was seamless using Secure Move and much less stressful than expected. We went on the market at the beginning of January and were delighted to agree a sale …
Hi Matt, thank you so much for this review. We're so pleased to hear your experience with SecureMove™ was so positive and the team looked after you! We wish you all the best in your new home.
5/5
Fantastic service with Redbrik, from the first valuation right through to completion. The staff were professional, highly knowledgable and personable throughout. I appointed them as although their fees were slightly higher than others, the …
Hi Stefan, thank you so much, this is such a kind review. We're so pleased to hear you had a great experience with Redbrik.
5/5
I would like to express my sincere gratitude to the Redbrik team at Crystal Peaks, especially to Tom, Emily, June, Steven, and Emi. Every member of the team demonstrated exceptional warmth, assistance, and professionalism throughout the …
Thank you for the 5* review, we really appreciate it and are so glad to hear you had a great experience with Redbrik
5/5
Redbrick Estate Agents at Crystal Peaks were absolutely fantastic from the very first time I went in to them right through to the completion of the house sale. …
Thank you for such a kind review Jo
5/5
Would highly recommend! Gemma and the team at Redbrik are just amazing, nothing is too much trouble. It’s the second time we have used Redbrik to sell and this time we’re buying …
We're so pleased to hear about your positive experience, thank you for the 5* review
5/5
When we decided to sell our ex-rental property we were recommended to use this estate agency by our friends - and we now would also have no hesitation in recommending Redbrik. From initial contact in the office, thru to valuer and …
Thank you for the great review Anthony, it's great to hear you've had a positive experience with Redbrik.
5/5
We recently sold our property through Redbrick estate Agents, we could not be disappointed. They contacted us every time we had a viewing, we were kept up to date after each viewing and the property sold within 4 weeks of it going on sale. …
Thank you for the great review, Maxine. We're so pleased to hear about your experience.
1/5
Well here we are Redbrik Chesterfield branch- Jacqueline Brentnall. Can you tell me why as we are not on your mailing list and never have been why you took our property details from Rightmove and tried poaching us to sell with yourselves?! under GDRP rules I don't feel that is legal! So for every letter we receive a 1 star rating will be left to show others the intrusion from this estate agents. My point Thea Cox is that its wrong to be trying to poach a property from another agent when we have had no contact with you whatsoever....
Hi Lyn, Thank you for taking your time to write a review. The prospecting letter has reached your home based on our knowledge that your property is/was on the market. The letter/postcard you have received will have been addressed to ‘the homeowner’ - we do not have any of your information such as name, or contact details, so isn’t a breach of GDPR. Due to not having any contact details from yourself, could you please contact the marketing team to have your address removed from the prospecting database, this way you will not receive any further communication from us. Also, we can see you have reviewed a few other agents with the same issue - if you contact all the agents directly, we will all be able to remove you from the prospecting database. Kind regards, Thea Cox thea.cox@redbrik.co.uk
5/5
We have rented a property for the second time through Redbrik and the customer service was excellent and efficient. It was a quick move and they managed to sort everything within the space of a few days. We dealt with Georgina Wood and Alex Matthews who were polite and professional throughout and answered all our questions. Highly recommend. Thank you Redbrik Amy & Brett
Thanks for such a lovely review Amy and Brett! We hope you enjoy your new home!
4/5
My experience of Redbrik is a good one. All the people involved in my sale were professional, very responsive and pro-active. Jake was very good at obtaining a price acceptable to me. As I live 3 hours away I appreciated the help in doing the insurance checks required. The process from accepting an offer went pretty smoothly. I've given 4 stars rather than 5 as I think the initial evaluation was too high, the sale happened at the same time as inflation increased rapidly so the original price had to drop, but my expectations were for a higher sale price.
Thank you for the review Julie
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Redbrik, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Redbrik is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.

Redbrik is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 3 Gold across three branches EA Masters 2025 winners
2022 4 Gold across four branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Redbrik and its branches was Highly Commended at The Negotiator Awards 2023.
Highly Commended at The Negotiator Awards in one year: 2023.
Negotiator Awards by year, 20232023 1 Highly Commended The Negotiator Awards 2023 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Send Redbrik a message.
Chesterfield has the most, with 510 reviews rated 4.6 out of 5, followed by Stocksbridge with 453.
The five Redbrik offices, by town:
Yes. In The Trusted Agent 2026 awards, Chesterfield won Gold, Chesterfield won Gold and Sheffield won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for Yorkshire and The Humber Estate Agency of the Year. The group and its branches have also won 13 other industry awards since 2018.