★★★★★ 1/5
GoogleI am writing this review with regret and a heavy heart. Redbrik marketed my house for me and the buyer pulled out 2 weeks to completion. This put me in a difficult situation and I had to accept a part-exchange deal at a lower price. Redbrik now insisted that I must pay £600(in addition to the initial deposit that we paid) as a withdrawal fee with no empathy about my situation. Clauses were inserted in the contract to rob people even when things go wrong no matter whose fault. Redbrik policy needs to be audited because I was not willing to withdraw but everything would go wrong if we didn't accept a part-exchange. Preying on people’s difficulties is nothing short of evil. I am going to be warning everyone I know about Redbrik and will not touch Redbrik even with a long stick ever again. Its so sad that we don't have 0 star.
TOCHUKWU · 24 September 2025 · Redbrik Chesterfield
Agent replied · 14 June 2025
Hi,
We’re sorry to read your review. Unfortunately, despite everyone’s best efforts, the chain did unexpectedly collapse very close to completion, which understandably left you in a difficult position. We're pleased you were able to proceed with your onward purchase through the part-exchange option, although we appreciate this wasn’t the route you originally hoped to take.
With regard to the charges mentioned, we always aim to be fully transparent. The withdrawal fee you refer to forms part of the agreement signed at the outset and is designed to reflect the time, work and costs involved in selling a property. In addition, the upfront fee you initially paid was a marketing fee which covers professional photography, floor plans and getting your property listing ready for sale which were all completed to ensure your home was presented to the market to the highest standard.
As you were on our legal-inclusive package, your legal costs for the sale progression up to that point were also fully covered, meaning you were not charged for the legal work that had already been undertaken on your behalf.
We do genuinely regret that your sale didn’t progress as planned and that your experience led you to feel this way. We are always open to discussing concerns directly and remain happy to speak with you further should you wish to do so.
Kind regards,
The Redbrik team
★★★★★ 5/5
GoogleWould like to say a big thank you to Redbrick chesterfield. Starting with Chloe Mackenzie who came out to value the property. Then to Ben Hall who helped us with the viewing and offers. Would highly recommend Redbrick to anyone selling or buying a property. They guided us through every step. It was my husbands family home in Dronfield they helped to sell, his parents and family lived there for 70 plus years was very sad to let go but with Chloe Ben and the rest of the staffs help it was made easier. Big thank you to all from the Gregory family.
Sue · 24 September 2025 · Redbrik Chesterfield
Agent replied · 4 June 2025
Thank you so much for this lovely review Sue!
★★★★★ 5/5
GoogleI recently used Redbrik to sell a property; I found them very professional, friendly and efficient. All the staff I had interactions with (special mention to Hannah and Lisa) were knowledgable and went out of their way to be helpful. As a first time seller, I also found the SecureMove process very convenient (with transparent and inclusive pricing). Highly recommended.
Dale · 24 September 2025 · Redbrik Chesterfield
Agent replied · 9 May 2025
Thank you for the 5* review Dale! We really appreciate it :)
★★★★★ 5/5
GoogleAbsolutely fantastic experience selling a property with Redbrik. The entire team was incredibly friendly and professional from start to finish. A massive thank you to Jessica, Holly and the whole team for facilitating a quick and smooth sale. I was so impressed with their efficiency and support throughout the process. Highly recommended!
Mark · 24 September 2025 · Redbrik Chesterfield
Agent replied · 25 April 2025
Thank you for your 5* review! We’ll make sure your feedback is passed on to the team.
★★★★★ 5/5
GoogleWe have just sold our previous home with Redbrik(Chesterfield)and they were superb from start to finish. Their secure move policy is a brilliant way to sell a property and avoids time wasters. From the moment Hannah came to value our home, my wife and I were so impressed with her professionalism. She answered everything that we asked of her and was so friendly and helpful. Redbrik managed to get several people interested in our home, even before it was officially on the market. The staff in their office in Chesterfield were amazing.
A special thanks to Ellice,who was so lovely. She helped us at every stage, filling in online forms and ringing us constantly with updates about any interest in our property.
Redbrik made the whole process as stress free as possible and we would recommend them to anyone. The staff at Chesterfield are truly a credit to their profession. Thanks again for everything.
David and Janice.
David · 24 September 2025 · Redbrik Chesterfield
Agent replied · 24 April 2025
What a fantastic review to read! Thank you so much David :)
★★★★★ 5/5
GoogleCan honestly say it was a good experience and the team (inclusive of sales and solicitors) Ben, Jessica ,Sophie to name just a few provided excellent communication and made sure we met the required tight deadlines before I went on vacation
Their unique way of selling properties certainly works and cuts down the normal long process and I can sincerely recommend them based on the results achieved.
Mark · 24 September 2025 · Redbrik Chesterfield
Agent replied · 16 April 2025
Thanks for this fab review Mark! So pleased you had a great experience :)
★★★★★ 3/5
GoogleOverall a good experience with Redbrik. The staff and all contact I had was absolutely great. However, as much as I like the idea of the mandatory search package for buyers as it commits buyers to a certain degree to a purchase. I don't like how Redbrik are capitalising on an already very expensive and stressful time in life by charging double to what my solicitor would have charged me for this service. Most searches are optional also and it should be the right of any buyer to maintain this. The seller pays a lot to Redbrik for a property sale, they shouldn't then need to squeeze more money than is necessary out of a buyer when the buyer has no option and they know they will pay this excessive service because they have found their dream home. Please make the fees comparable to what a solicitor will charge and then I fully back the scheme.
Shaun · 24 September 2025 · Redbrik Chesterfield
Agent replied · 11 April 2025
Thank you for taking the time to leave us a review Shaun, we’re really pleased to hear you had a good overall experience and that you found our team great to deal with.
We completely understand that buying a home is a significant financial commitment, and we really appreciate your honest feedback about the SecureMove™ reservation fee.
The £595 fee includes the cost of regulated and insured searches (around £335 inc. VAT), along with the substantial upfront legal and administrative work involved in setting up the SecureMove™ process. This preparation takes place before the property even goes to market, helping to support solicitors and significantly speed up transactions. Importantly, if a seller withdraws from the agreement, the buyer receives a full refund, something that isn’t traditionally the case when buyers arrange and pay for their own searches.
We chose to apply the reservation fee to buyers because our industry analysis, and a study released just this week, confirmed that the vast majority of fall-throughs are buyer-led. In fact, 91% of sales that collapsed in the first three months of this year were attributed to the buyer. Redbrik’s fall-through rate is currently around 12.5%, compared to a national average of 32% (Jan, March 2025), which shows that the reservation fee does lead to more committed buyers and more secure sales.
We’re always listening to feedback and will continue to review and improve our processes where we can. Thanks again for sharing your thoughts, and all the best in your new home.
★★★★★ 5/5
GoogleSwitching to Redbrik from another estate agent was a game-changer. Their communication was outstanding, significantly enhanced by user-friendly app features that allowed us to easily monitor viewings and gather feedback. The team at Redbrik was nothing short of fantastic, with Ellice and Natalie leading the charge in promoting our property and keeping our spirits high with their enthusiasm and dedication.
Following the sale, Holly Wheatley was phenomenal, expertly navigating us through the completion process. Her professionalism shone brightly, especially when we encountered complications and delays in our chain. Holly’s efforts highlighted the exceptional capabilities of a first-rate estate agency. I also want to extend a special thank you to Jess Risorto, who adeptly cleared up misunderstandings with other agents in the chain.
A huge thank you to the entire Redbrik team. Their service was not just satisfactory but truly outstanding. I wholeheartedly recommend them for anyone looking for superior estate agency services.
Louise · 24 September 2025 · Redbrik Chesterfield
Agent replied · 4 April 2025
Thank you so much for leaving this incredible review for our team Louise! We really appreciate your feedback and have passed along your lovely message to everyone involved in your sale.
★★★★★ 5/5
GoogleHaving dealt with the Guys at Redbrik we were extremely happy with the service and communication we received. Andrew was a pleasure to deal with and always kept us in the loop as to progress of the sale. Elderly parents and through difficult times Andrew and the Team were always respectful and helpful. Thanks so much for all your help and assistance once again. Darren
Darren · 24 September 2025 · Redbrik Chesterfield
Agent replied · 4 April 2025
Thank you so much for taking the time to leave this lovely review Darren. We're glad to hear you had such a positive experience with your sale.
★★★★★ 5/5
GoogleWe have just used Redbrik to sell and buy a property and to say we are pleased with the service we have received would be an understatement. Everyone we have been in contact with at Redbrik has made us feel like a valued customer and our experience has been seamless from start to finish.
Special mention to Jacqueline B, who came out to value our property quickly, and Jacqueline's professional, non-pressuring and friendly approach was what confirmed our decision to go ahead using Redbrik.
And the biggest thank you to Liz W, who has been exceptional. Liz found and contacted our buyers, who booked a viewing before our listing even went live. We sold our house in less than a weekend.
Liz has been consistently efficient, professional, friendly and offered good advice, quick updates and ensured the process has been as smooth and stress free as possible. We completed in less than 10 weeks.
Redbrik Secure move certainly sped up the process and provided us with assurances both as a seller and buyer.
We would highly recommend Redbrik to anybody looking to sell their property. They are the best at what they do!
Jodie · 24 September 2025 · Redbrik Chesterfield
Agent replied · 29 March 2025
What a review! Thank you so much Jodie :)
★★★★★ 5/5
GoogleStaff could not have been more helpful. At every opportunity they were kind considerate and went out of their way to help us. The staff were professional quick to respond and accurate wherever possible straight away on the phone. Where not possible they found the answers and replied when details were clarifed. Communication was always followed with an email to ensure everything we agreed was in writing.
Tim · 24 September 2025 · Redbrik Chesterfield
Agent replied · 28 March 2025
Thanks for the 5* review Tim. We really appreciate it :)
★★★★★ 5/5
GoogleHighly recommend Redbrik, our property was very quickly put up for sale & sold within 48 hours. It was made a very easy process due to the brilliant staff at Redbrik. Furthermore we have gone on to purchase our dream property with Redbrik & again the team made it an enjoyable experience. A massive shout out to Ben at Redbrik Chesterfield, cannot thank him enough for all his help and super fast responses to my many questions & queries. An absolute credit to the team!
Thank you again!
Chelsie · 24 September 2025 · Redbrik Chesterfield
Agent replied · 25 March 2025
What a fantastic review Chelsie! Thank you so much for taking the time to write this, and we'll pass on your kind words to Ben.
★★★★★ 5/5
GoogleWe have recently had an offer accepted on a house with Redbrik. We would definitely recommend them. Ben Hall was fantastic with prompt responses and was happy to offer advice and answer questions throughout as we put in an offer on a house. Following this, we were put in contact with Andrew to help with the next steps. Throughout the process of buying a home, Andrew from RedBrik has been friendly and professional. As we are first time buyers, we really appreciated the support and information given throughout. He gave us reassurance with weekly updates and was happy to help offer advice promptly whenever we needed it. We are very appreciative and thankful for the service we received.
Anna · 24 September 2025 · Redbrik Chesterfield
Agent replied · 10 March 2025
Thanks so much for your 5* review Anna!
★★★★★ 1/5
GoogleRating only, no written review.
Pauline · 22 September 2025 · Redbrik Stocksbridge
★★★★★ 5/5
GoogleRating only, no written review.
Sparky · 22 September 2025 · Redbrik Stocksbridge
★★★★★ 5/5
GoogleUsed Jess for my mortgage was really helpful and was constantly communicating which is really important when sorting mortgages. Have already been recommending her out to friends and colleagues
Amanda · 22 September 2025 · Redbrik Stocksbridge
★★★★★ 5/5
GoogleRating only, no written review.
Kazim · 22 September 2025 · Redbrik Stocksbridge
★★★★★ 5/5
GoogleExcellent.
Michael · 22 September 2025 · Redbrik Stocksbridge
★★★★★ 5/5
GoogleRating only, no written review.
Benjamin · 22 September 2025 · Redbrik Stocksbridge
★★★★★ 5/5
GoogleThe Redbrik team have been fantastic. Moving house can feel like a big deal, but from the initial chat at the valuation through to the regular check-ins, they made the whole process feel stress-free. They’re professional, passionate, and know the industry.
The photos they took of our home were so good we actually wondered why we were moving at all! 😄
I should mention we’re in Rotherham and a little outside their usual patch, don’t let that put you off. They did a great job and we'd highly recommend them. Thank you!
Anna · 16 September 2025 · Redbrik Crystal Peaks
Agent replied · 11 October 2025
Thank you so much for your lovely review, Anna!
★★★★★ 5/5
GoogleHave used Redbrick at Crystal Peaks before and as before they are so professional and lovely to deal with and get the job done without delays.Special mention to Gemma who did a great job of finalising the offers process with a great result.Tammy and Tom also involved who are focused on doing their absolute best for their clients.Would highly recommend.
John · 16 September 2025 · Redbrik Crystal Peaks
Agent replied · 26 June 2025
Thank you for this fantastic review John!
★★★★★ 5/5
GoogleWe cannot praise the Redbrik team enough and highly recommend them to deal with. Everyone is extremely professional and helpful, they always keep you up to date with what's going on with the property and provide feedback extremely promptly. They have just sold my Mother-in-Law's property for us in approximately 2 weeks, which is wonderful news. My main dealings were with Tammy and Lynn, who were so friendly and responsive to our questions. Well done Redbrik!
Jackie · 16 September 2025 · Redbrik Crystal Peaks
Agent replied · 25 April 2025
Such a lovely review to receive - thank you Jackie :)
★★★★★ 5/5
GoogleReally pleased with Redbrik, my house move has been bumpy and throughout Redbrik have been the only people who have been consistently working in my best interests. It's been good to feel that someone is on my side. They've went above and beyond in contacting different parties, chasing unresponsive solicitors, and keeping me up to date. Really grateful to Holly for consistent and timely help throughout the process.
Pete · 16 September 2025 · Redbrik Sheffield
Agent replied · 10 April 2025
Thanks so much for the review Pete :)
★★★★★ 5/5
GoogleWe just have to say a big thank-you to Emma at Redbrik we had an excellent experience when buying our new home. Emma was very really helpful throughout the whole sale making the process incredibly easy, Emma guided us through each step with clear communication and professionalism. Her expertise and support were invaluable, making what can often be a stressful experience feel seamless. We highly recommend Redbrik services to anyone looking to buy and sell a house. Thanks Emma and the Redbrik Team 👏👏👏
Karen · 16 September 2025 · Redbrik Sheffield
Agent replied · 7 March 2025
Thank you so much for this fantastic review Karen!
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