Trusted Agent profile · Wales

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Red Key Property Services reviews in Newport and Swansea

3.8

★★★★★ Good

218 reviews across 2 offices and 2 platforms

www.redkeylets.co.uk

Red Key Property Services has two offices, in Newport and Swansea (Wales). Together they have 218 reviews on two platforms, rated 3.8 out of 5 overall.

Google logo

3.6 / 5

184

Reviews on Google

All 2 offices

View Agents logo

5.0 / 5

34

Reviews on View Agents

All 2 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Red Key Property Services's two offices, most reviewed first. Each has its own page.

Latest reviews from every Red Key Property Services office

Newest first, from every platform, with the office each review is about. First names only.

5/5

View Agents

We bought a house with RedKey

We were renting a property in Newport with RedKey and all of the team have been great with us. If something broke in the flat the quickly fix it. Rebecca was really nice to us and she helped to find a property to move. We bought a house with Redkey. We were first buyers and Samantha Identified very quick what we liked and needed. She showed us the house that we bought. All the purchase was fine and Redkey answer and assisted us along all the process. I strongly recommend this state agency. It stands out of the rest that I have dealt with in the UK

Laura · 20 June 2018 · Red Key Property Services Newport

5/5

View Agents
Seller

Professional through out pleasent and friendly very satified customer

Rating only, no written review.

Gino · 18 June 2018 · Red Key Property Services Newport

5/5

View Agents
Buyer

First time buyer

Excellent service from start to finish. Nathan filled me with confidence from our first encounter and proved to be very efficient at the negotiation stage. Jackie took care of everything thereafter and was very pleasant and understanding throughout, keeping on top of solicitors who were holding things up, keeping me updated regularly.

James · 15 June 2018 · Red Key Property Services Newport

5/5

Google

I called to see if I could view a flat and thankfully I was able to that same afternoon, the flat was amazing and they were super helpful and really worked on doing the references quickly for me and I was able to move into the flat within a week. The staff are just so friendly and I'm really thankful they could be so quick at securing the place for me.

KLa · 8 June 2018 · Red Key Property Services Newport

Agent replied

Thank you so much for the review, KLa :-)

5/5

View Agents
Buyer

Amazing service from Samantha Thomas

Samantha Thomas at Red Key in Newport was so lovely and helpful during the process of purchasing our first property. As first time buyers Sam was so helpful at answering all of our questions and very responsive to all of our emails. Myself and my partner would like to thank Sam for all of her help and support during the sale!

Steph · 14 May 2018 · Red Key Property Services Newport

5/5

View Agents
Tenant

Absolutely fantastic nothing was too much trouble very helpful

From 1st seeing the house online to picking up the keys in a week (outstanding) everything was fabulous. The girls in the office were extremely helpful and nothing was too much trouble. Would highly recommend anyone to use this company.

Melanie · 2 May 2018 · Red Key Property Services Newport

5/5

View Agents
Tenant

Red key letting agents

Special thank you to Beck. simple and straight forward contract and move. very helpful and efficient.

Yvonne · 30 April 2018 · Red Key Property Services Newport

5/5

View Agents
Landlord

Professional, polite, and amazing service

We are landlords who usually manage our own properties. But after discussions with Samantha at Red Key we asked for assistance in finding a tenant. Samantha and the team immediately found a tenant and managed all the associated issues keeping us updated at all times. This is by far the best service we have ever received from an Agent. Thank you very much.

Micaela · 8 December 2017 · Red Key Property Services Newport

5/5

View Agents
Tenant

Excellent and Professional Service

It was a pleasure to get setup in my new home with the help of Lisa Snooks and the rest of the team at Red Key. Lisa was helpful, polite and informative through all the necessary stages involved these days in renting property and she made the process very pleasant. I would highly recommend!.

David · 21 November 2017 · Red Key Property Services Newport

5/5

View Agents
Tenant

Great Service

We used Red Key Properties to find us a new home and I have to say I was impressed with the service we received from start to finish. In particular a special mention for Lisa Snooks who was a joy to deal with and can't recommend her highly enough. Thanks Lisa and all at Red Key

Steve · 3 November 2017 · Red Key Property Services Newport

5/5

View Agents
Landlord

Excellent service

A very professional service. Fast and efficient. We have been very impressed with yourself and your colleagues at Redkey and wouldn't hesitate to recommend you to friends or indeed to work with you again for finding tenants and setting up contracts and inventories.

Steve · 1 August 2017 · Red Key Property Services Newport

5/5

View Agents
Landlord

Excellent, Impressive, Professional!

As a new landlord, I popped into RedKey, Newport with a whole host of questions. I met with Samantha who was exceptionally patient in answering all my questions in detail. I was impressed with the prompt follow up action and the speed in which my property was marketed and then let; in the space of a couple of DAYS!!! I couldn't ask for a better first experience as a landlord and would fully recommend RedKey to others!

Emily · 17 July 2017 · Red Key Property Services Newport

5/5

View Agents
Tenant

Great Company to Work With

Delighted with the service and speed from Red Key. They found me a lovely property and moved me in in record time. Lovely to deal with, Becca, Sam and the team are all great. The property is absolutely lovely and I couldn't be happier. Highly recommended

Michael · 2 June 2017 · Red Key Property Services Newport

5/5

View Agents
Tenant

Quick high quality tenancy

Was able to move me into a high standard property at short notice. Easily contactable and highly hospitable. A very professional letting agent, would recommend.

Will · 16 May 2017 · Red Key Property Services Newport

5/5

View Agents
Tenant

Fast and thorough service

Lisa Snooks at Red Key Property Services really went out of her way to help us. We were in a rush to move into a place and Lisa was good enough to arrange a last minute viewing and then speed up our move in date to get us in as soon as possible.

Rich · 14 May 2017 · Red Key Property Services Newport

5/5

View Agents
Tenant

Very helpful throughout

Throughout the tenancy redkey were efficient and responded very quickly to any questions or issues we had. Always a polite and helpful member of staff on the other end of the phone.

Amy · 5 May 2017 · Red Key Property Services Newport

5/5

View Agents
Tenant

Friendly, Professional and extremely helpful!

After having nothing but grief from my previous estate agents (being left over 2 months with a broken boiler) Lisa Snooks and Red Key took over my property management and within 48 hours we had a boiler repair man out to fix it. Definitely one of the best estate agents I have been with. Extremely helpful and friendly and I would 100% recommend them to anyone.

Rachel · 9 March 2017 · Red Key Property Services Newport

5/5

View Agents
Landlord

Lisa snook hardworking trustworthy highly responsive

Experiencing over 10 agents in Birmingham Cardiff and Newport, as a landlord, I found red key agent very effective hardworking dedicated trustworthy . No need to chase her up, looks after the property, tenant and landlord, on time very friendly, effective and giving right advice. Dr Buick Ghorbani

Buick · 9 March 2017 · Red Key Property Services Newport

5/5

View Agents
Tenant

Very friendly,helpful service

Myself and another have recently rented a property from red key. I rang up around 9:30 am and i was put through to Lisa, straight away she was very helpful and managed to get me in for a viewing that afternoon. I arrived at the property and was met by Lisa who was very friendly. She showed me around the house and answered all the questions i had. I explained my situation and that i wanted to be in the property as soon as i could be and within 1 week i was handed the keys with everything sorted for me.

Ash · 6 March 2017 · Red Key Property Services Newport

5/5

View Agents
Tenant

Very friendly and Professional, made the process enjoyable and easy!

Sam was great at making everything feel easy and explained everything we needed to know! Great level of support and care and went a huge way to make getting our first flat a great experience! Would recommend to anyone looking for great quality and service.

Harri · 13 February 2017 · Red Key Property Services Newport

5/5

View Agents
Landlord

Brilliant

I'd highly recommend Red key. Very helpful, friendly, efficient staff. Brilliant service all round.

Lydia · 11 February 2017 · Red Key Property Services Newport

5/5

View Agents
Landlord

Excellent Service

Sam and the Red Key team are very helpful, easy to deal with and offer a excellent level of service at a very fair price. I would have no hesitation in recommending Red Key Property Services to anyone considering renting a property..

Carolyne · 9 February 2017 · Red Key Property Services Newport

5/5

View Agents
Tenant

Best estate agent I have rented from

From the first property viewing I had, the staff really made me feel comfortable and I felt like they actually took the time to understand exactly what I was looking for. Being with estate agents in the past I would call about one property and that was all I would be advised on, whereas Red Key took down my whole criteria and although the property I originally called about had been rented, they were able to recommend a property that actually suited me much better. Upfront explanation of costs was another huge reason I am writing this review. I knew exactly what I would be paying and what it was for; a breath of fresh air. I'm now all moved in and happy, so thank you Red Key.

Ruth · 7 December 2016 · Red Key Property Services Newport

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Red Key Property Services

How many reviews does Red Key Property Services have?

Red Key Property Services has 218 reviews across its two offices, rated 3.8 out of 5 overall: 184 on Google, 34 on View Agents.

Which Red Key Property Services office has the most reviews?

Newport has the most, with 217 reviews rated 3.8 out of 5, followed by Swansea with 1.

Where are the Red Key Property Services offices?

The two Red Key Property Services offices, by town:

  • Newport: 21 Bridge Street, Newport, Wales, NP20 4AN
  • Swansea: Princess House, Princess Way, Swansea, Wales, SA1 3LW
What do landlords say about Red Key Property Services?

9 reviews from landlords, rated 5.0 out of 5 on average. For example, Micaela wrote: "We are landlords who usually manage our own properties. But after discussions with Samantha at Red Key we asked for assistance in finding a tenant. Samantha and ..."

What do tenants say about Red Key Property Services?

16 reviews from tenants, rated 5.0 out of 5 on average. For example, Peter wrote: "The quality of service that Rey Key provided overall was good to excellent. The staff were friendly and helpful when it came to asking questions on the ..."

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