Qube Residential reviews

★★★★★ 5/5

Google

I had a fantastic experience renting through Qube Residential Manchester! A special thank you to Courtney, who went above and beyond to help me secure the property. I absolutely like my new home, it is exactly what I wanted. Throughout the entire process, the customer service was outstanding. Courtney was incredibly polite, professional, and quick to respond to all my questions, making the whole move seamless. I highly recommend them to anyone looking to rent!

Sina · 3 August 2026 · Qube Residential Manchester

★★★★★ 5/5

View Agents

thanks to qube residental

I had a fantastic experience renting through Qube Residential Manchester! A special thank you to Courtney, who went above and beyond to help me secure the property. I absolutely like my new home, it is exactly what I wanted. Throughout the entire process, the customer service was outstanding. Courtney was incredibly polite, professional, and quick to respond to all my questions, making the whole move seamless. I highly recommend them to anyone looking to rent!

Sina · 3 August 2026 · Qube Residential Manchester

★★★★★ 5/5

Google

We have just re- rented our property through Qube Residential sales & lettings. We have received excellent , timely, and polite customer service and would recommend Qube in the future .

Angela · 29 July 2026 · Qube Residential Manchester

★★★★★ 4.9/5

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Courtney Bryant Sales & Lettings negotiator

We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are helpful and answer all questions thoroughly and in detail. Any questions we have had are dealt with sensitively and politely. Our recent experience involved the change over from our previous tenant and to identify the new tenant who has now moved into the apartment. Courtney Bryant has been consistently timely, helpful and polite whilst advising us through this process and we have received excellent customer service reflected in the star ratings chosen. Many thanks to everyone, We would highly recommend Qube as a letting management company.

Angela · 29 July 2026 · Qube Residential Manchester

★★★★★ 5/5

Google

I recently had two of my properties managed by Qube Lettings and management Manchester. I have had such positive experience with them. They managed to find tenants so quickly. I live in London and the coordination with them was so seamless. Especially Adam Wolstenholme who went beyond his responsibility in coordinating with the furnishing vendors for me. I will definitely recommend Qube Residential.

Kavya · 29 July 2026 · Qube Residential Manchester

★★★★★ 4.8/5

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Finding tenants for new built development

I have been in touch with Adam for a few years now. Although there were some issues with the development, he has always been helpful and reassuring throughout the entire process. He managed to find 2 tenants for the asking price which was a relief for me. Very approachable and professional!

Bilal · 26 July 2026 · Qube Residential Manchester

★★★★★ 5/5

Google

Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious - as I was applying alone, but Courtney assured me it was possible. I was then selected to go through the referencing process, which I passed, and now I am very happy living in the apartment. Courtney has been very helpful and responded quickly throughout the referencing process, and helping me overcome a minor problem with the property. I am very grateful with everything, and I would definitely recommend Qube Residential/Courtney to friend or family.

Stephen · 16 July 2026 · Qube Residential Manchester

★★★★★ 1/5

Google

I rented a 9th apartment floor at Regent Plaza, Salford, managed by Qube Residential for two and a half years, and left disappointed on almost every front. The building never lived up to what was promised. The lifts were perpetually out of order, which in a block of this height is not a minor inconvenience. The concierge service we were told to expect simply did not materialise. There was no proper parking provision despite this being part of the appeal when I moved in. Worst of all, building security was effectively non-existent, on numerous occasions unknown individuals gained access to the premises at night and left the communal areas littered with nitrous oxide (laughing gas) canisters. For a managed residential block, that is a serious failure of access control and tenant safety. Reported faults were routinely ignored. When things broke, getting any response was a battle, at one point we were left to live with a broken toilet seat that was simply never dealt with. The communal environment was consistently untidy and unkempt, which only added to the sense that the building was not being properly managed or maintained. To cap it off, the end-of-tenancy process was painful. After two and a half years I was hit with sizeable charges for redecoration and cleaning despite leaving the property in good order. In my view the standard of management throughout the tenancy did not come close to justifying the rent, let alone the exit charges. I would strongly advise against renting through Qube Residential. The gap between what is promised at the point of signing and what is actually delivered day to day is wide. This is a response to your comment Qube: Thank you for acknowledging that the building management was not up to standard; that admission speaks volumes, given it formed a large part of my review. I have to correct the record on the toilet seat. It was reported and never addressed during my tenancy, contrary to what is stated here. I'd welcome you producing the records you refer to, because my recollection,and my own evidence, is very different. The last message I got from Kane Glover on the 27th of February 2024 was: "I have sent this back over to the developers to have a look at this for you ASAP" after a log trail of messages which I commenced through email on the January 30, 2024 when I realized nothing gets done on fixlo even after months of complaining which started with power tripping off when I turn on the Towel rack (which was also never fixed) . You never addressed the toilet seat so where is the evidence that you 'made me aware' that the toilet seat will not be fixed . Just own up to the fact that you need to do better as a company and stop trying to cover up your imcompetence. I have all the evidence and records if you are ready to take this up. I'm glad I've left that place, I would advise anyone planning to rent from you guys to pay attention to the 1 star-ratings, Most of the issues I complained about is consistent with other users.

Bolaji · 16 July 2026 · Qube Residential Manchester

★★★★★ 5/5

Google

Today my partner and I came to view a property in Salford. We had such a positive experience and interaction with Shane, he was so helpful and just a genuinely lovely individual. He answered all our questions exceptionally and you could tell he really knew his stuff. It definitely made our day! Thanks Shane !

Mya · 14 July 2026 · Qube Residential Manchester

★★★★★ 5/5

Google

I recently let my property at Adelphi Wharf 3 through Qube Residential and had a very positive experience throughout the process. The service provided was professional, efficient, and well managed from start to finish. Communication was excellent throughout, and I was kept updated at every stage of the letting process. A special thank you to Shane Cooper, who was particularly helpful, responsive, and proactive throughout. Shane made the process straightforward and stress-free, always taking the time to answer questions and provide updates when needed. I am very pleased with the service I received and would have no hesitation in recommending Qube Residential to other landlords looking for a reliable and professional letting agent. Thank you again to Shane and the wider Qube Residential team for all your assistance.

Saj · 13 July 2026 · Qube Residential Manchester

★★★★★ 5/5

Google

Amazing people at Qube-residential. very responsive, caring and uptodate. Helpful with their hard work and advise. Definitely will work with them again

Dr · 12 July 2026 · Qube Residential Manchester

★★★★★ 1/5

Google

I would NOT recommend this letting agency based on my experience as a tenant - if I was able to I would give this letting agency no star on here - I would. Throughout my tenancy, I experienced numerous issues with the property upon moving in which were repeatedly reported but either remained unresolved or were only temporarily addressed. These included the heater coming off the wall which posed a significant hazard, no bed mattresses in a property that is advertised as fully furnished hence I was unable to sleep in a property I was paying for until they finally sorted out mattresses for me, persistent drainage problems, foul odours, waste water issues, damaged flooring and floorboards, pest concerns, overflowing bins and waste management problems, and a washing machine that remained unusable for an extended period despite multiple reports. Contractors were sent to the property on few occasions after repeated reporting, but many of the problems continued and required repeated follow-up. The drainage and odour issues were particularly frustrating and had a significant impact on my day-to-day living conditions. The situation became so serious that I felt I had no option but to involve the local council’s Environmental Health department due to the condition of the property and the lack of meaningful progress in resolving the issues. I also experienced an attempted burglary during my tenancy. The development had no CCTV coverage and there were poorly lit areas around the property, which raised serious concerns about safety and security. I emailed the letting agency and they kept shifting the blame on to Xenia Estates. I would email them and cc them in emails however nothing would get resolved. Despite the distress this caused, I felt there was very little support or reassurance provided. Communication was disappointing throughout. I had extensive email correspondence with Bethany Screeton regarding the ongoing issues however she was extremely unhelpful, defensive, often rude and condescending. Rather than focusing on resolving the concerns I was raising, I was advised not to use ChatGPT when drafting my emails, which felt entirely beside the point given the serious property and maintenance issues that were being reported. As a tenant, I expected a property that was properly maintained, safe, and fit to live in, along with responsive management when problems arose. Instead, I spent a considerable amount of time chasing repairs, reporting recurring issues, and ultimately seeking assistance from external authorities. Overall, my experience was extremely disappointing, and I would encourage prospective tenants to carefully consider these issues before renting through this agency. MY RESPONSE TO THE BELOW AS THEY HAVE DISABLED ME FROM RESPONDING: I am somewhat surprised by several statements below by the Qube - particularly as they are contradicted by the documentary evidence I have now included. The provision of new mattresses was not a demand made after moving in. It was an agreed condition of the tenancy, confirmed in writing before occupation. The mattresses were not present when I collected the keys (see attached proof). It is also incorrect to state that the council disagreed with my concerns. Following inspection, Housing Standards formally identified issues relating to ventilation, drainage/odours and raised flooring, and requested remedial action within 28 days (see attached proof) which you did not meet. The comments regarding AI are irrelevant. Whether correspondence was drafted manually or with AI assistance has no bearing on whether these issues existed, I found the attitude of Bethany very unprofessional and disrespectful. Finally, the tenancy ultimately ended by mutual agreement following these ongoing issues and failure to repair them.

Anastasia · 12 July 2026 · Qube Residential Liverpool

★★★★★ 5/5

Google

I have worked with Qube Residential on a number of occasions and would like to commend Adam and Shane for their wonderfully polite manner through the letting process which had its vicissitudes. Their mannerism genuinely stands apart and is at the heart of what they do. Thank you Adam and Shane for helping me relet my flat.

Dr · 10 July 2026 · Qube Residential Manchester

★★★★★ 4.9/5

View Agents

Got a new tenant in record time

I have been renting my property with Qube Residential for many years. They are certainly no the cheapest, but they do provide a great service. They achieve great market rates, and take care of everything. I have peace of mind. A special shout to Courtney Bryant. She is super diligent and gets things done very efficiently. Thank you!

Maria · 6 July 2026 · Qube Residential Manchester

★★★★★ 5/5

Google

The viewing was arranged quickly, and the application process was smooth. Diane was very helpful in resolving any queries throughout the process

Leo · 4 July 2026 · Qube Residential Liverpool

★★★★★ 5/5

View Agents

Rebecca Evans

My girlfriend went to view a property the previous day. The next day Rebecca sent all the correct documentation allowing both of us to fill out everything very quickly. She then sent a follow up email confirming to us what the next steps are that same day. I have had to deal with other letting agency’s before and Rebecca is by far the best agent I have had to work with.

Ethan · 3 July 2026 · Qube Residential Manchester

★★★★★ 5/5

Google

Dianne was super helpful and made the whole process as easy possible, would reccomend!

Tom · 3 July 2026 · Qube Residential Liverpool

★★★★★ 5/5

View Agents

Thank you for everything

Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious - as I was applying alone, but Courtney assured me it was possible. I was then selected to go through the referencing process, which I passed, and now I am very happy living in the apartment. Courtney has been very helpful and responded quickly throughout the referencing process, and helping me overcome a minor problem with the property. I am very grateful with everything, and I would definitely recommend Qube Residential/Courtney to friend or family.

Stephen · 29 June 2026 · Qube Residential Manchester

★★★★★ 1/5

Yell

Terrible - would not recommend.

I cannot recommend Qube Residential. My tenancy was affected by ongoing disrepair issues including persistent foul odours from drainage problems, ventilation concerns, damaged flooring following leaks, and delays in resolving reported defects. These concerns were formally investigated by the local council, who issued recommendations for remedial works. Despite repeated reports and evidence provided throughout the tenancy, many issues remained unresolved, ultimately resulting in a mutually agreed early termination of the tenancy. Communication was often dismissive, especially by Bethany and some statements made in response to my concerns were not consistent with the documented evidence I hold. I would advise prospective tenants to carefully consider this when choosing a letting agent.

AnastasiaP-18 · 18 June 2026 · Qube Residential Liverpool

★★★★★ 1/5

Facebook

I would NOT recommend this letting agency based on my experience as a tenant - if I was able to I would give this letting agency no star on here - I would. Throughout my tenancy, I experienced numerous issues with the property upon moving in which were repeatedly reported but either remained unresolved or were only temporarily addressed. These included the heater coming off the wall which posed a significant hazard, no bed mattresses in a property that is advertised as fully furnished hence I was unable to sleep in a property I was paying for until they finally sorted out mattresses for me, persistent drainage problems, foul odours, waste water issues, damaged flooring and floorboards, pest concerns, overflowing bins and waste management problems, and a washing machine that remained unusable for an extended period despite multiple reports. Contractors were sent to the property on few occasions after repeated reporting, but many of the problems continued and required repeated follow-up. The drainage and odour issues were particularly frustrating and had a significant impact on my day-to-day living conditions. The situation became so serious that I felt I had no option but to involve the local council’s Environmental Health department due to the condition of the property and the lack of meaningful progress in resolving the issues. I also experienced an attempted burglary during my tenancy. The development had no CCTV coverage and there were poorly lit areas around the property, which raised serious concerns about safety and security. I emailed the letting agency and they kept shifting the blame on to Xenia Estates. I would email them and cc them in emails however nothing would get resolved. Despite the distress this caused, I felt there was very little support or reassurance provided. Communication was disappointing throughout. I had extensive email correspondence with Bethany Screeton regarding the ongoing issues however she was extremely unhelpful, defensive, often rude and condescending. Rather than focusing on resolving the concerns I was raising, I was advised not to use ChatGPT when drafting my emails, which felt entirely beside the point given the serious property and maintenance issues that were being reported. As a tenant, I expected a property that was properly maintained, safe, and fit to live in, along with responsive management when problems arose. Instead, I spent a considerable amount of time chasing repairs, reporting recurring issues, and ultimately seeking assistance from external authorities. Overall, my experience was extremely disappointing, and I would encourage prospective tenants to carefully consider these issues before renting through this agency. The provision of new mattresses was not a demand made after moving in. It was an agreed condition of the tenancy, confirmed in writing before occupation. The mattresses were not present when I collected the keys (see attached proof). They have also tried to state that the council disagreed with my concerns and “closed my case”. Following inspection, Housing Standards formally identified issues relating to ventilation, drainage/odours and raised flooring, and requested remedial action within 28 days (see attached proof) which you did not meet. Finally, the tenancy ultimately ended by mutual agreement following these ongoing issues and failure to repair them.

Anastasia · 18 June 2026 · Qube Residential Liverpool

★★★★★ 1/5

Trustpilot

Promised amenities never delivered, repairs ignored, charges to match

I rented a 9th apartment floor at Regent Plaza, Salford, managed by Qube Residential for two and a half years, and left disappointed on almost every front. The building never lived up to what was promised. The lifts were perpetually out of order, which in a block of this height is not a minor inconvenience. The concierge service we were told to expect simply did not materialise. There was no proper parking provision despite this being part of the appeal when I moved in. Worst of all, building security was effectively non-existent, on numerous occasions unknown individuals gained access to the premises at night and left the communal areas littered with nitrous oxide (laughing gas) canisters. For a managed residential block, that is a serious failure of access control and tenant safety. Reported faults were routinely ignored. When things broke, getting any response was a battle, at one point we were left to live with a broken toilet seat that was simply never dealt with. The communal environment was consistently untidy and unkempt, which only added to the sense that the building was not being properly managed or maintained. To cap it off, the end-of-tenancy process was painful. After two and a half years I was hit with sizeable charges for redecoration and cleaning despite leaving the property in good order. In my view the standard of management throughout the tenancy did not come close to justifying the rent, let alone the exit charges. I would strongly advise against renting through Qube Residential. The gap between what is promised at the point of signing and what is actually delivered day to day is wide.

Bolaji · 16 June 2026 · Qube Residential Liverpool

★★★★★ 1/5

Trustpilot

I would NOT recommend this letting…

I would NOT recommend this letting agency based on my experience as a tenant - if I was able to I would give this letting agency no star on here - I would. Throughout my tenancy, I experienced numerous issues with the property upon moving in which were repeatedly reported but either remained unresolved or were only temporarily addressed. These included the heater coming off the wall which posed a significant hazard, no bed mattresses in a property that is advertised as fully furnished hence I was unable to sleep in a property I was paying for until they finally sorted out mattresses for me, persistent drainage problems, foul odours, waste water issues, damaged flooring and floorboards, pest concerns, overflowing bins and waste management problems, and a washing machine that remained unusable for an extended period despite multiple reports. Contractors were sent to the property on few occasions after repeated reporting, but many of the problems continued and required repeated follow-up. The drainage and odour issues were particularly frustrating and had a significant impact on my day-to-day living conditions. The situation became so serious that I felt I had no option but to involve the local council’s Environmental Health department due to the condition of the property and the lack of meaningful progress in resolving the issues. I also experienced an attempted burglary during my tenancy. The development had no CCTV coverage and there were poorly lit areas around the property, which raised serious concerns about safety and security. I emailed the letting agency and they kept shifting the blame on to Xenia Estates. I would email them and cc them in emails however nothing would get resolved. Despite the distress this caused, I felt there was very little support or reassurance provided. Communication was disappointing throughout. I had extensive email correspondence with Bethany Screeton regarding the ongoing issues however she was extremely unhelpful, defensive, often rude and condescending. Rather than focusing on resolving the concerns I was raising, I was advised not to use ChatGPT when drafting my emails, which felt entirely beside the point given the serious property and maintenance issues that were being reported. As a tenant, I expected a property that was properly maintained, safe, and fit to live in, along with responsive management when problems arose. Instead, I spent a considerable amount of time chasing repairs, reporting recurring issues, and ultimately seeking assistance from external authorities. Overall, my experience was extremely disappointing, and I would encourage prospective tenants to carefully consider these issues before renting through this agency.

Anastasia · 8 June 2026 · Qube Residential Liverpool

★★★★★ 5/5

View Agents

Appreciation

I really appreciate Courtney’s professional help. She is nice snd helpful.

Elsie · 5 June 2026 · Qube Residential Manchester

★★★★★ 5/5

Google

Qube residential has managed to rent out our 2BR apartment in Manchester /Salford reasonably quickly considering all factors involved. Adam has been professional courteous and efficient and above all reliable. Honestly we cannot ask for more. Staff at the office specially Courtney have been great. Thank you all for superb service.

Farooq · 4 June 2026 · Qube Residential Manchester