Trusted Agent profile · Greater Manchester
Verified
★★★★★
647 reviews across 3 offices and 5 platforms
Qube Residential has three offices, in Manchester, Liverpool and Bolton (Greater Manchester). Together they have 647 reviews on five platforms, rated 4.3 out of 5 overall.
410
Reviews on Google
All 3 offices
2
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
225
Reviews on The Trusted Agent
All 3 offices
8
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ...Read all 5 from sellers
Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ...Read all 4 from buyers
We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ...Read all 36 from landlords
Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ...Read all 179 from tenants
Qube Residential's three offices, most reviewed first. Each has its own page.
Showing 410 reviews on Google only. Show every review
5/5
GoogleWe have been contractors to Qube Residential for several years providing a repair and replacement service for kitchen appliances. Their communication between tenant and contractor is very efficient with excellent information on their orders …
5/5
GoogleReview of Property Management Agent: Nicky Scales A heartfelt thank you for outstanding support and professionalism We have recently experienced an incredibly stressful period as landlords, …
Thank you Maralyn for taking the time to leave such a lovely review, all the best going forward!
5/5
GoogleRebecca was really kind, helpful and professional!
1/5
GoogleQube residential manage silkhouse court. Absolutely horrible management. Both Lifts stopped working on 3 sept. I was told they are working on it. I said I don’t see anyone working to which they said it’s because they are working on the inside … then we were told expensive parts need to be shipped from abroad …. Then that work would start on 8th October. No work has started and now there is a notice of lifts being decommissioned. Since most of the apartments are owned by companies not individuals …. No one cares about the tenants and there is no accountability at all. Frequently there are issues with water and security, if we raise it we are told landlord ain’t responsible it’s xenias job. I don’t have contract with Xenia so why would they update me. Constant lies on part of xenia and qube residential can simply shrug its shoulders and say not my problem . Just avoid !
5/5
GoogleFrom start to finish Helen has been a total delight to deal with. Qube Residential have been responsible for renting out and managing my property for many years and the service has never fallen below impeccable. Professional and tremendous attention to detail providing the best quality service. I could not imagine working with anyone else.
1/5
GoogleAvoid, avoid, avoid, complete time wasters. Whole experience was bad from beginning to end. I went through the process of applying for a viewing on their website. On the form, evening slots were available yet when I spoke to them later, suddenly they didn't do evening viewings. I was forced to use my only remaining afternoon of annual leave to set up the viewing and I clearly requested that if anything changed and the apartment was no longer available to let me know in advance because I live in a different city and have to travel in. I called on the morning of the viewing to ask if it was still on and they said yes, of course. It was only when I arrived at the property that someone called Helen messaged me on WhatsApp to say the viewing was cancelled. I'd lost over 20 pounds for my train ticket and lost my last afternoon of annual leave for nothing. This lot have zero respect for their customers or for your time and are completely unprofessional. They expect you to drop everything to accommodate to them but then don't give you the common courtesy to respect your time. Do not trust them.
Hi Eve, I am sorry that you feel this way. Viewings are subject to availability and our opening hours are clearly displayed on our website and our marketing materials. I am very sorry that you had to take leave to visit Liverpool and the property you wished to view. The property in question, received an application after you had made the phone call that morning and Helen called you at the earliest opportunity to advise you that the property was no longer available due to the application. As you had not answered, Helen sent you a text message but called you when she noticed that you were typing in response, to offer you an alternative viewing at a different development. I can understand you must have been frustrated as you had travelled with the sole purpose of viewing this particular property, however the market is very active at the moment and an alternative was offered for you. As such, I do not believe that we have acted unprofessionally and feel that your comments above are unjust. I wish you the very best with your search for a property.
5/5
GoogleJonathan Cook and his team have been very user-friendly to deal with, so much so that I have now aggregated several of my UK buy-to-let properties over to them and away from other agents. They are very efficient, responsive and professional, which is important given that I live overseas in a different time zone. I am very grateful for the high quality service they provide.
Thank you very much for your review Martin. We are very grateful for the kind words and we look forward to continuing the management of your properties for years to come.
5/5
GoogleI have used Qube property management services for almost 5 years and have always been impressed with their level of service and professionalism. Silkhouse Court has had a number of issues unrelated to Qube but they have dealt with these in a timely manner and have kept all parties informed of progress as and when required. Jonathan Cook has been our main contact and I would highly recommend him and the team at Qube for any property management services.
5/5
GoogleI have known and dealt with Jonathan at Qube Residential for over five years. They are my nominated letting agents for my property in Liverpool. Qube under leadership of Jonathan run a very efficient team, and have had no issues with them. They are excellent at getting new tenants, and communicate well with the tenants. They promptIy attend to any complaints or issues tenants may have. They are also very good at keeping landlords posted. I highly recommend Qube Residential if you are looking to rent a property, or landlord who is looking for letting agent.
Dear Dhiren, Thank you for your fantastic review and for entrusting us with your property over the past five years. We're thrilled to hear about your positive experiences with our team at Qube Residential. We take great pride in our efficiency, communication, and dedication to both tenants and landlords. Your recommendation means the world to us.
5/5
GoogleExcellent Property management by Qube residentials. the team has always been proactive in managing both the tenants and landlord's expectations and concerns. I have been dealing with them since I bought my property and have had an amazing experience. Good luck and all the best.
5/5
GoogleShane Cooper was absolutely brilliant! Made it easy for me to get an apartment I needed- ran through my budget, move in date and type of apartment. Emails were transparent and process was explained perfectly. No complaints!
5/5
GoogleHad a great experience with Qube Residential - Shane was very helpful,supportive and efficient throughout the process. Would highly recommend .
1/5
GoogleWaited 15 minutes after the agreed time for a viewing as well as rang the agency and number given by the sales manager only to have the phone put down and my call ignored multiple times. Sales manager blatantly lied to say his colleague was waiting outside the whole time. Don’t appreciate wasting my time when I have agreed to take the time off from work. Unprofessional service.
5/5
GoogleAs landlord, we unfortunately had some trespasser occupied our property for a period of time. Kane and Jonathan has been very supportive and doing a great job getting the trespasser out from the property. As property manager, Kane is extremely profession and knowledgeable. He has done a job above and beyond. Thanks Kane for your excellent work!
1/5
GoogleI rented Silkhouse Court through them, the agents gave me the best marketing but after moving, all blame was shifted to Xenia, lifts were broken for 9 months, building was unclean, gates were broken and parcels were stolen. I had asked these questions before I rented and was given no honest advice, and no help with after you rent with them. no consolidation, not happy with them.
1/5
GoogleDo not live in Silkhouse Court! Mismanaged property and Qube do not do their job as agents representing the landlord to communicate your issues with them and to chase the property management company about repairs as the leaseholders agent. Simply tell you it's not their problem and to talk to Xenia Estates who manage the building (even though as a tenant you have no legal relationship with them and your contract is with the landlord who's contract is with Xenia). They hide behind layers of bureaucracy and don't care about their tenants. They have lied and fobbed me off on many occasions. Refuse to give me contact details of my landlord. Lied on the check in report of the condition of the property. They give keys to contractors to let themselves in to the property without asking permission which is ILLEGAL. We've had contractors come in when we were away (which we did not give permission for) and not lock the door after they left
5/5
GoogleI have been cooperating with Qube Residential for nearly 10 years now and I have absolutely no complains. They are always ready to help, answer all issues fast and generally are very efficient and professional. Courtney did a very good job last time the tenants changed. Highly recommend Qube Residential.
5/5
GoogleBethany is very helpful, responsive, delivering excellent customer services with prompt replies. Sean is also monitoring very well and pops up to offer valuable advices and support whenever required. Their exemplary services are very much appreciated.
1/5
GoogleIf it were possible to give zero stars, I would. The standard of service has declined significantly, with little to no response to issues unless chased repeatedly through the portal, emails, and phone calls. I would strongly advise avoiding any properties managed by Qube and Xenia.
2/5
GoogleWould have given lower but I had a great experience with Andy who has now left the company... i have dealt with the MB for many occasions, and I always recommended to my friends and family however I will not advise everyone not to use them. I have been recommended solicitors (SortLegal) by Sophie as well, she said they are well priced and as they work together they have great communication between each company. Well this could not be any more false. Solicitors been just so horrible and the mortgage bureau kept on "missing out" the email... I'm still waiting on a reply to an email which was sent around October last year... I am very dissapointed, this was a nightmare coop, had managers call me as I put a complaint in, but nothing changed, so guess they just go for quantity not quality, hence why all decent advisors are leaving...
1/5
GoogleRating only, no written review.
Hi Jamie, Thank you for taking the time to leave a review. We’ve checked our records and cannot find any tenancy or client relationship with you at Qube Residential. If you could kindly contact jonathan@quberesidential.com, I’d appreciate the opportunity to understand the context behind your rating and discuss any concerns you may have.
1/5
GoogleRating only, no written review.
4/5
GoogleI have been using Qube for few years and have always found them to be very good. I found Rebecca to be very proactive and professional and would highly recommend her for her efforts
4/5
GoogleHi, I am happy with Qube experience. They have tried always to help with any problem, sometimes they are not the fastest answering but finally they do. In general, not bad at all.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Manchester has the most, with 422 reviews rated 4.3 out of 5, followed by Liverpool with 203.
The three Qube Residential offices, by town:
5 reviews from sellers, rated 4.6 out of 5 on average. For example, Leigh-Anne wrote: "We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ..."
4 reviews from buyers, rated 5.0 out of 5 on average. For example, Lauren wrote: "Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ..."
36 reviews from landlords, rated 4.8 out of 5 on average. For example, Angela wrote: "We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ..."
179 reviews from tenants, rated 4.9 out of 5 on average. For example, Stephen wrote: "Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ..."
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