★★★★★ 5/5
GoogleI had a fantastic experience renting through Qube Residential Manchester! A special thank you to Courtney, who went above and beyond to help me secure the property. I absolutely like my new home, it is exactly what I wanted.
Throughout the entire process, the customer service was outstanding. Courtney was incredibly polite, professional, and quick to respond to all my questions, making the whole move seamless. I highly recommend them to anyone looking to rent!
Sina · 3 August 2026 · Qube Residential Manchester
Agent replied · 24 August 2026
Hi Sina, thank you so much for taking the time to leave such a lovely review! We're delighted to hear you had a fantastic experience renting through Qube Residential Manchester, and that you love your new home. I'll be sure to pass on your kind words to Courtney Bryant, she'll be thrilled to know her professionalism, quick responses, and dedication made such a difference to your move. Welcome to your new home, and please don't hesitate to reach out if you ever need anything further. Wishing you all the best!
★★★★★ 5/5
GoogleWe have just re- rented our property through Qube Residential sales & lettings.
We have received excellent , timely, and polite customer service and would recommend Qube in the future .
Angela · 29 July 2026 · Qube Residential Manchester
Agent replied · 31 July 2026
Thank you so much for the kind review, and for choosing Qube again for your re-let. We're really pleased the service felt timely and polite throughout, that's exactly what we aim for.
Thanks so much for recommending us, we appreciate it.
★★★★★ 5/5
GoogleI recently had two of my properties managed by Qube Lettings and management Manchester. I have had such positive experience with them. They managed to find tenants so quickly. I live in London and the coordination with them was so seamless. Especially Adam Wolstenholme who went beyond his responsibility in coordinating with the furnishing vendors for me. I will definitely recommend Qube Residential.
Kavya · 29 July 2026 · Qube Residential Manchester
Agent replied · 31 July 2026
Thank you so much for the kind words, and for trusting us with both properties. We're thrilled the process felt seamless even managing things remotely from London.
We'll be sure to pass this on to Adam, going the extra mile with vendors is very true to him, and it's great to see it recognised.
Thanks again for the recommendation!
★★★★★ 5/5
GoogleGreat to deal with both as a landlord and a seller. Quick to reply to queries and very helpful. Realistic valuations and good advice.
Valerie · 22 July 2026 · Qube Residential Bolton
Agent replied · 24 July 2026
Thank you so much for this fantastic review! We're delighted our advice and valuations hit the mark, and that you found the team quick and helpful whether buying, selling, or letting. We really appreciate you taking the time to share this.
★★★★★ 5/5
GoogleCourtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious - as I was applying alone, but Courtney assured me it was possible. I was then selected to go through the referencing process, which I passed, and now I am very happy living in the apartment. Courtney has been very helpful and responded quickly throughout the referencing process, and helping me overcome a minor problem with the property. I am very grateful with everything, and I would definitely recommend Qube Residential/Courtney to friend or family.
Stephen · 16 July 2026 · Qube Residential Manchester
Agent replied · 24 July 2026
Thank you so much for sharing this lovely story! We're really pleased Courtney could help you secure your apartment and support you smoothly through referencing, and glad to hear you're settled in and happy there. We'll pass on your thanks to her. Thank you for recommending Qube Residential to friends and family!
★★★★★ 1/5
GoogleI rented a 9th apartment floor at Regent Plaza, Salford, managed by Qube Residential for two and a half years, and left disappointed on almost every front.
The building never lived up to what was promised. The lifts were perpetually out of order, which in a block of this height is not a minor inconvenience. The concierge service we were told to expect simply did not materialise. There was no proper parking provision despite this being part of the appeal when I moved in. Worst of all, building security was effectively non-existent, on numerous occasions unknown individuals gained access to the premises at night and left the communal areas littered with nitrous oxide (laughing gas) canisters. For a managed residential block, that is a serious failure of access control and tenant safety.
Reported faults were routinely ignored. When things broke, getting any response was a battle, at one point we were left to live with a broken toilet seat that was simply never dealt with. The communal environment was consistently untidy and unkempt, which only added to the sense that the building was not being properly managed or maintained.
To cap it off, the end-of-tenancy process was painful. After two and a half years I was hit with sizeable charges for redecoration and cleaning despite leaving the property in good order. In my view the standard of management throughout the tenancy did not come close to justifying the rent, let alone the exit charges.
I would strongly advise against renting through Qube Residential. The gap between what is promised at the point of signing and what is actually delivered day to day is wide.
This is a response to your comment Qube:
Thank you for acknowledging that the building management was not up to standard; that admission speaks volumes, given it formed a large part of my review.
I have to correct the record on the toilet seat. It was reported and never addressed during my tenancy, contrary to what is stated here. I'd welcome you producing the records you refer to, because my recollection,and my own evidence, is very different. The last message I got from Kane Glover on the 27th of February 2024 was: "I have sent this back over to the developers to have a look at this for you ASAP" after a log trail of messages which I commenced through email on the January 30, 2024 when I realized nothing gets done on fixlo even after months of complaining which started with power tripping off when I turn on the Towel rack (which was also never fixed) . You never addressed the toilet seat so where is the evidence that you 'made me aware' that the toilet seat will not be fixed . Just own up to the fact that you need to do better as a company and stop trying to cover up your imcompetence. I have all the evidence and records if you are ready to take this up.
I'm glad I've left that place, I would advise anyone planning to rent from you guys to pay attention to the 1 star-ratings, Most of the issues I complained about is consistent with other users.
Bolaji · 16 July 2026 · Qube Residential Manchester
Agent replied · 18 June 2026
Thanks for your feedback from your tenancy. We agree the building managers were not up to standard at your property but your landlords’ hands were tied with how much they could assist for areas outside of their control. We’ve checked your records and other than the toilet seat issue, all of your reports were from outside the property and your landlord’s remit. As you broke your toilet seat it was not your landlord’s desire to pay for this repair for you and you were made aware of this at the time. We understand this review is a reaction to an adjudicator awarding the landlord over £500 but you have to consider that when a completely impartial and independent party deems you have damaged the property that your expectations were misaligned on this occasion.
★★★★★ 5/5
GoogleToday my partner and I came to view a property in Salford. We had such a positive experience and interaction with Shane, he was so helpful and just a genuinely lovely individual. He answered all our questions exceptionally and you could tell he really knew his stuff. It definitely made our day! Thanks Shane !
Mya · 14 July 2026 · Qube Residential Manchester
Agent replied · 24 July 2026
Thank you so much for this wonderful review! We're delighted Shane made such a great impression, his knowledge and genuine warmth are exactly what we love to hear about. We'll be sure to pass on your thanks to him. Good luck with the property search!
★★★★★ 5/5
GoogleI recently let my property at Adelphi Wharf 3 through Qube Residential and had a very positive experience throughout the process.
The service provided was professional, efficient, and well managed from start to finish. Communication was excellent throughout, and I was kept updated at every stage of the letting process.
A special thank you to Shane Cooper, who was particularly helpful, responsive, and proactive throughout. Shane made the process straightforward and stress-free, always taking the time to answer questions and provide updates when needed.
I am very pleased with the service I received and would have no hesitation in recommending Qube Residential to other landlords looking for a reliable and professional letting agent.
Thank you again to Shane and the wider Qube Residential team for all your assistance.
Saj · 13 July 2026 · Qube Residential Manchester
Agent replied · 24 July 2026
Thank you so much for this detailed and generous review! We're really pleased to hear the letting process at Adelphi Wharf 3 was so smooth from start to finish, and it's fantastic to hear Shane was so proactive and responsive throughout. We'll make sure he sees your kind words. Thank you for recommending us to other landlords, it means a great deal to the whole team.
★★★★★ 5/5
GoogleAmazing people at Qube-residential. very responsive, caring and uptodate. Helpful with their hard work and advise. Definitely will work with them again
Dr · 12 July 2026 · Qube Residential Manchester
Agent replied · 24 July 2026
Thank you so much for this lovely review! We're really glad you found the team responsive, caring, and helpful throughout, it's great to know the hard work and advice made a difference. We'd love to work with you again too!
★★★★★ 1/5
GoogleI would NOT recommend this letting agency based on my experience as a tenant - if I was able to I would give this letting agency no star on here - I would.
Throughout my tenancy, I experienced numerous issues with the property upon moving in which were repeatedly reported but either remained unresolved or were only temporarily addressed. These included the heater coming off the wall which posed a significant hazard, no bed mattresses in a property that is advertised as fully furnished hence I was unable to sleep in a property I was paying for until they finally sorted out mattresses for me, persistent drainage problems, foul odours, waste water issues, damaged flooring and floorboards, pest concerns, overflowing bins and waste management problems, and a washing machine that remained unusable for an extended period despite multiple reports.
Contractors were sent to the property on few occasions after repeated reporting, but many of the problems continued and required repeated follow-up. The drainage and odour issues were particularly frustrating and had a significant impact on my day-to-day living conditions.
The situation became so serious that I felt I had no option but to involve the local council’s Environmental Health department due to the condition of the property and the lack of meaningful progress in resolving the issues.
I also experienced an attempted burglary during my tenancy. The development had no CCTV coverage and there were poorly lit areas around the property, which raised serious concerns about safety and security. I emailed the letting agency and they kept shifting the blame on to Xenia Estates. I would email them and cc them in emails however nothing would get resolved. Despite the distress this caused, I felt there was very little support or reassurance provided.
Communication was disappointing throughout. I had extensive email correspondence with Bethany Screeton regarding the ongoing issues however she was extremely unhelpful, defensive, often rude and condescending. Rather than focusing on resolving the concerns I was raising, I was advised not to use ChatGPT when drafting my emails, which felt entirely beside the point given the serious property and maintenance issues that were being reported.
As a tenant, I expected a property that was properly maintained, safe, and fit to live in, along with responsive management when problems arose. Instead, I spent a considerable amount of time chasing repairs, reporting recurring issues, and ultimately seeking assistance from external authorities.
Overall, my experience was extremely disappointing, and I would encourage prospective tenants to carefully consider these issues before renting through this agency.
MY RESPONSE TO THE BELOW AS THEY HAVE DISABLED ME FROM RESPONDING:
I am somewhat surprised by several statements below by the Qube - particularly as they are contradicted by the documentary evidence I have now included.
The provision of new mattresses was not a demand made after moving in. It was an agreed condition of the tenancy, confirmed in writing before occupation. The mattresses were not present when I collected the keys (see attached proof).
It is also incorrect to state that the council disagreed with my concerns. Following inspection, Housing Standards formally identified issues relating to ventilation, drainage/odours and raised flooring, and requested remedial action within 28 days (see attached proof) which you did not meet.
The comments regarding AI are irrelevant. Whether correspondence was drafted manually or with AI assistance has no bearing on whether these issues existed, I found the attitude of Bethany very unprofessional and disrespectful.
Finally, the tenancy ultimately ended by mutual agreement following these ongoing issues and failure to repair them.
Anastasia · 12 July 2026 · Qube Residential Liverpool
Agent replied · 17 June 2026
Hi Anastasia, thanks for leaving a review of your tenancy experience. We concur that the building managers are not up-keeping that building professionally and in fact the landlords are looking into rectifying together this going forward. For the issues within your property, the landlord did repair the items that they could however the nature of your requests were rather exceptional. You demanded a new mattress the day that you collected keys and the landlord replaced this within 48 hours so we are unsure as to the negative feedback you have left for this given there wasn’t actually anything wrong with the mattress on your arrival. When we attended with the council they did disagree with your claims and subsequently closed your file, which does line up with your landlord’s opinion of the matters. We asked for you to refrain from having AI compose your emails because it was raising issues that did not exist and that you yourself could not recall (even this AI review contains discrepancies!). In the interest of clear effective communication we did always call you and attend in person to accurately ascertain how your experience could be improved and issues resolved. We understand that if you prefer AI emails that you would not align with this method of customer service but I’m afraid we cannot compromise our service.
★★★★★ 5/5
GoogleI have worked with Qube Residential on a number of occasions and would like to commend Adam and Shane for their wonderfully polite manner through the letting process which had its vicissitudes. Their mannerism genuinely stands apart and is at the heart of what they do. Thank you Adam and Shane for helping me relet my flat.
Dr · 10 July 2026 · Qube Residential Manchester
Agent replied · 24 July 2026
Thank you so much for this thoughtful review, and for continuing to work with us! We're really glad Adam and Shane's professionalism and patience made a difference, especially through a process that had its ups and downs. We'll be sure to pass on your thanks to them both, thank you again for trusting us to relet your flat.
★★★★★ 5/5
GoogleThe viewing was arranged quickly, and the application process was smooth. Diane was very helpful in resolving any queries throughout the process
Leo · 4 July 2026 · Qube Residential Liverpool
Agent replied · 24 July 2026
Thank you for the great feedback! We're glad the viewing and application process went smoothly, and that Diane was on hand to help resolve any queries along the way. We really appreciate you taking the time to review us!
★★★★★ 5/5
GoogleDianne was super helpful and made the whole process as easy possible, would reccomend!
Tom · 3 July 2026 · Qube Residential Liverpool
Agent replied · 24 July 2026
Thank you for the kind words! We're so glad Diane made the process easy for you, and we really appreciate the recommendation!
★★★★★ 5/5
GoogleThe attention and response was professional and well detailed in communication. Good Team
Tijani · 2 July 2026 · Qube Residential Bolton
Agent replied · 24 July 2026
Thank you for the kind words! We're really pleased to hear the communication met your expectations, we'll pass your feedback on to the team. We appreciate you taking the time to review us!
★★★★★ 5/5
GoogleLucie was helpful, prompt replies and smooth move in
TA · 1 July 2026 · Qube Residential Bolton
Agent replied · 24 July 2026
Thank you for the great feedback! We're so glad Lucie could help make your move-in smooth and stress-free, we'll pass on your thanks to her. We really appreciate you taking the time to leave a review!
★★★★★ 5/5
GoogleStaff was amazing and professional all through, responded to questions timely and it’s was nice and lovely dealing with Jade, I would highly recommend them again.
Victor · 5 June 2026 · Qube Residential Bolton
Agent replied · 24 July 2026
Thank you so much for the kind words! We're thrilled you had such a great experience, and we'll be sure to pass your thanks on to Jade. We really appreciate the recommendation!
★★★★★ 5/5
GoogleQube residential has managed to rent out our 2BR apartment in Manchester /Salford reasonably quickly considering all factors involved. Adam has been professional courteous and efficient and above all reliable. Honestly we cannot ask for more. Staff at the office specially Courtney have been great. Thank you all for superb service.
Farooq · 4 June 2026 · Qube Residential Manchester
★★★★★ 5/5
GoogleRecently rented a 1 bed and Shane from the Manchester Branch was absolutely amazing. He really sorted me out and made the process seamless. Thank you Shane!
Tom · 21 May 2026 · Qube Residential Manchester
★★★★★ 5/5
GoogleHad such a good experience with Qube Residential. Highly recommend Shane Cooper!
Courtney · 20 May 2026 · Qube Residential Manchester
★★★★★ 5/5
GoogleI recently rented an apartment through Qube Residential and had a very positive experience. The team was professional, responsive, and supportive throughout the whole process.
Mostafa · 18 May 2026 · Qube Residential Manchester
★★★★★ 5/5
GoogleTeam was very helpful and prompt during contracting and moving in
Deepchand · 18 May 2026 · Qube Residential Liverpool
Agent replied · 24 July 2026
Thank you for the great feedback! We're glad the team could keep things prompt and helpful throughout contracting and moving in, we really appreciate you taking the time to review us!
★★★★★ 1/5
GoogleTrust me, don’t use them. Shane Cooper was late to the viewing, and when he finally arrived, he’d forgotten the keys and had to go back to get them. I still decided to proceed with the apartment because it was new, but then, just two days before the move-in date, after contracts had already been exchanged, I was told they could no longer let me move in due to further reference checks. Absolutely ridiculous.
Ayo · 16 May 2026 · Qube Residential Manchester
★★★★★ 5/5
GoogleI have been using Qube to let out and manage my property in Manchester since I first bought it. When I look at all the businesses I deal with in my day to day life, I think they are one of the best.
Over the last year I've experienced a few issues with the property that took months to resolve. The Property Management team (mainly Bethany) were brilliant and did everything they could to assist. Every time I contact them they are responsive and helpful, basically everthing I could ask for.
For more periodic things, the Finance team (led by Lydia) are also excellent, answering any queries I have and dealing with them promptly. The same goes for lettings who I feel are totally on top of things whenever the search starts for a new tenant.
Overall I am extremely happy with Qube and the service that they provide to me. I would recommend them to anyone.
Simon · 16 May 2026 · Qube Residential Manchester
★★★★★ 5/5
GoogleI have had no issues with Qube residential lettings, been using then for a few years now, and the service is excellent. Shane Copper is attentive and gives prompt replies to my queries.
Kishor · 14 May 2026 · Qube Residential Manchester
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
