Trusted Agent profile · Greater Manchester
Verified
★★★★★
647 reviews across 3 offices and 5 platforms
Qube Residential has three offices, in Manchester, Liverpool and Bolton (Greater Manchester). Together they have 647 reviews on five platforms, rated 4.3 out of 5 overall.
410
Reviews on Google
All 3 offices
2
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
225
Reviews on The Trusted Agent
All 3 offices
8
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ...Read all 5 from sellers
Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ...Read all 4 from buyers
We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ...Read all 36 from landlords
Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ...Read all 179 from tenants
Qube Residential's three offices, most reviewed first. Each has its own page.
Showing 410 reviews on Google only. Show every review
1/5
GoogleThis company simply shouldn't be operating. They're not only mis-managing their properties with serious issues - like not having lockable main entrance doors with no security for 6 months. They're great at passing the book to the building …
Hi Daniel, sorry to hear that you were unhappy with your experience with Qube. We directed … More
1/5
GoogleThis company simply shouldn't be operating. They're not only mis-managing their properties with serious issues - like not having lockable main entrance doors with no security for 6 months. They're great at passing the book to the building management company on any issue, ignoring the fact that it's them we are renting off. I will also be reviewing that company also, Xenia Properties LTD as they are utterly useless and should not be operating either. Aside from this and many other issues, including the state of the apartment we moved into (mess left everywhere from builders ect) they have also given a mostly false review of the property at the end of tenancy. They didn't give us the legal notice before entering, claiming 'they knew the property was empty.' This is not an excuse and we could have had confidential things lying around. We have now been charged £290 by 'Reposit.' They are a 'scheme' to avoid if you can also, as they make their money off charging extortionate amounts for tiny repairs. The total should be at least half of that figure. Qube simply have no regard for their tenants and only care about profiting with very little input. If you're a renter, please avoid these companies. Their standards are so low It's very surprising this is allowed in the UK.
Hi Daniel, sorry to hear that you were unhappy with your experience with Qube. We directed you to building management every time you incorrectly reported one of their issues to us and helped you quickly and efficiency the few times you had an issue inside your property that we could control. Of course when your partner then confirmed that the property will be empty for a month and we could book viewings whenever, we used that information to schedule visits at the property. Reposit is a policy that you chose to take out to secure your tenancy, they are a legitimate, separate company from Qube who do not charge for the works you mentioned, they recover the funds you owe the landlord. You were provided with all of the invoices for the cleaning and damages necessary, after allowances for fair wear & tear that the landlord paid for. There is no profit for Qube or Reposit in this work and you were welcome to dispute them with our landlord but you chose not to. Team Qube
5/5
GoogleSeamless transition from my old house to my new flat. Very professional service from Tom and the team, always on hand to help with all my queries and problems. Highly recommend for any young professionals moving into the city or looking to …
5/5
GoogleTom has been a pleasure to deal with. He has ensured the process of completing our rental agreement went smoothly. He really went out of his way to ensure we could move in on the date we requested. He is such a credit to the company. Thank you very much Tom!
Hi Fabio, thanks for your kind review! I will pass your feedback on to the team. Kind Regards - Team Qube
5/5
GoogleAs first time buyers, we worked with Nyk Reader at Mortgage Bureau for both our mortgage and life cover. Nyk made this daunting experience feel quite relaxed, and took his time to talk us through all the details so we felt fully informed of the process as newbies. The process was efficient and managed really smoothly, and regular communication really helped throughout. I would not hesitate to recommend Nyk and the Mortgage Bureau.
5/5
GoogleNyk and his team at the Mortgage Bureau were fantastic and I would recommend them to anyone. As first-time buyers we had a lot to learn about the whole process and Nyk provided concise and clear information at every point. We were responded to quickly and our questions were always answered, no matter how big or small, and Nyk explained everything we needed to know by phone and email, and was available for us constantly. Nyk provided very helpful, expert advice and guided us through the whole process - he helped to keep everything moving swiftly, kept us up to date with progress if the mortgage, and kept things stress free for us. Thank you Nyk, we couldn’t have got our first home without you!
1/5
GoogleAbsolutely awful!! Things in the apartment have been falling apart since we moved in, despite it looking very fresh and new. Our ventilation system does not work, our windows do not open, we have mould growing on the window sills. Our bills rival the price in rent. Qube property management refuse to adhere to your access needs if you're disabled. You'll only get a reply if you outline your case for active discrimination. Instead of helping you they just find new ways to blame you and wipe their hands of it. Their contract lengths are predatory. We're 6 months into a 12 month contract and I've NEVER been treated so appallingly by a landlord, or company who represents the landlord. It's been awful and I can't morally recommend you go with Qube to anybody. Currently in the middle of seeking legal recourse to attempt to get out of a crumbling apartment and predatory agency. Additionally, never before have I had to seek help from a union to help me navigate around these issues. Just appalling.NegativeResponsiveness, Quality, Professionalism
Hi Ashleigh, We’re sorry to hear about your experiences with your property. We manage our properties to the best of our ability but sometimes there are things outside of our control that cause delays; in this case the builder’s refusal to honour your landlord’s warranty on their ventilation unit after months of us chasing on their behalf. A specialist repair for this issue is required and has been arranged with yourself as you know by the manufacturer. You chose a property without opening windows and also experienced some normal teething issues for a brand new property. We fiercely deny any claims of discrimination but also understand that these can be subjective so we apologise for any misunderstandings you have experienced. You chose a 12 month contract when 6 was also available and we have outlined your options when it comes to exiting your tenancy early. We feel there may be a disconnect with your expectations but we’ll endeavour to uphold our duty of care and are available to you 24/7 should you need assistance in the property. Kind Regards, Property Management
5/5
GoogleTom has been a pleasure to deal with. He has ensured the process of completing our rental agreement went smoothly. He really went out of her way to ensure we could move in on the date we requested. He is such a credit to the company. Thank you very much Tom!PositiveResponsiveness, Professionalism
5/5
GoogleJonathan has been most helpful throughout. Professional, reliable and very responsive.PositiveResponsiveness, Professionalism
5/5
GoogleQube Residential are head and shoulders above the rest when it comes to property management, sales and letting in the North West. The systems they have in place make sourcing property an enjoyable seamless experience. I would highly recommend Qube for anyone looking for property letting or sales in Liverpool or Manchester.
1/5
GoogleHi Chi Lok, please drop us an email to manchester@quberesidential.com and we’ll gladly look into any issues you have. Kind Regards - Team Qube
4/5
GoogleHi Hollie, thank you for your positive review. Kind Regards - Team Qube
1/5
GoogleHi Kendrick, please drop us an email to manchester@quberesidential.com and we’ll gladly look into any issues you have. Kind Regards - Team Qube
5/5
GoogleBeautiful place but far from bus stop.
5/5
GoogleCan't really fault the service. found a flat i really wanted and they were really helpful.
Hi Connor, thank you for your postiive review. Kind Regards - Team Qube
5/5
GoogleTom has been a pleasure to deal with. He has ensured the process of completing our rental agreement went smoothly. He really went out of his way to ensure we could move in on the date we requested. He is such a credit to the company. Thank you very much Tom!
Hi Fabio, thanks for your kind review! I will pass your feedback on to the team. Kind Regards - Team Qube
1/5
GoogleDiscriminatory - avoid at all costs.
5/5
GoogleFound exactly what I was looking for and kept me updated throughout, thank you.
5/5
GoogleSeamless transition from my old house to my new flat. Very professional service from Tom and the team, always on hand to help with all my queries and problems. Highly recommend for any young professionals moving into the city or looking to move into their ideal accommodation. I don’t usually leave online reviews but after the great service I just had to.
5/5
GoogleRating only, no written review.
5/5
GoogleTom has been a pleasure to deal with. He has ensured the process of completing our rental agreement went smoothly. He really went out of her way to ensure we could move in on the date we requested. He is such a credit to the company. Thank you very much Tom!
1/5
GoogleRating only, no written review.
Hi Chi Lok, please drop us an email to manchester@quberesidential.com and we’ll gladly look into any issues you have. Kind Regards - Team Qube
5/5
GoogleJonathan has been most helpful throughout. Professional, reliable and very responsive.
1/5
GoogleThis is just a rebranded company for "Fortis Residential" I assume to try and remove their bad name. Awful letting agents who will do nothing to help you. Take months to fix anything, will try to avoid spending any money on the property even if it is their fault. If something is wrong they will simply say "they have called a contractor and they are on their way" for days. They are not worth the stress. Avoid.
Hi Kin, please drop us an email to manchester@quberesidential.com and we’ll gladly look into why you are experiencing delays. Kind Regards - Team Qube
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Manchester has the most, with 422 reviews rated 4.3 out of 5, followed by Liverpool with 203.
The three Qube Residential offices, by town:
5 reviews from sellers, rated 4.6 out of 5 on average. For example, Leigh-Anne wrote: "We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ..."
4 reviews from buyers, rated 5.0 out of 5 on average. For example, Lauren wrote: "Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ..."
36 reviews from landlords, rated 4.8 out of 5 on average. For example, Angela wrote: "We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ..."
179 reviews from tenants, rated 4.9 out of 5 on average. For example, Stephen wrote: "Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ..."
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