1/5
GooglePoor service
Trusted Agent profile · Greater Manchester
Verified
Qube Residential estate agents in Manchester, Liverpool and Bolton
★★★★★
647 reviews across 3 offices and 5 platforms
Qube Residential has three offices, in Manchester, Liverpool and Bolton (Greater Manchester). Together they have 647 reviews on five platforms, rated 4.3 out of 5 overall.
410
Reviews on Google
All 3 offices
2
Reviews on Facebook
All 3 offices
2
Reviews on Yell
All 3 offices
225
Reviews on The Trusted Agent
All 3 offices
8
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ...Read all 5 from sellers
Buyers4 reviews
Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ...Read all 4 from buyers
Landlords36 reviews
We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ...Read all 36 from landlords
Tenants179 reviews
Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ...Read all 179 from tenants
Our offices
Qube Residential's three offices, most reviewed first. Each has its own page.
- Qube Residential ManchesterQube Residential, 7th Floor, One City Approach, M30 0BG422 reviews · 231 on Google (4.0)22 in the last 90 days
- Qube Residential Liverpool7 Honeycomb, Edmund Street, L3 9NG203 reviews · 149 on Google (4.2)11 in the last 90 days
- Qube Residential Bolton651 Chorley Old Road, BL1 6BJ31 reviews · 31 on Google (4.2)6 in the last 90 days
Awards
Industry awards
Qube Residential and its branches won awards at EA Masters in one year, most recently 2021.
EA Masters winners in one year, the group and its branches: 2021.
EA Masters by year, 2021
2021 1 Gold EA Masters 2021 winners
- GoldEA Masters 2021: Best Estate Agent Guide 2022 Gold Award, Liverpool Edmund Street branchLiverpool
Source: EA Masters winners lists, as published, linked by year.
Reviews on Google
Showing 410 reviews on Google only. Show every review
Google5/5
GoogleI have been dealing with Qube Residential for many years and am very impressed with their professionalism. Diane has been my main contact over the last few months and she has resolved all issues very effectively. Very pleasant to talk to. Jonathan Cook and his team have been very supportive at every stage.
Agent replied · 13 December 2024
Dear Prem We are sincerely grateful for your five-star review and long-standing relationship with Qube Residential. Diane, Jonathan, and the team are thrilled to receive your commendations and are delighted to have made your experience so positive. Your satisfaction is our top priority, and we look forward to continuing our supportive service in the years to come.
5/5
GoogleI have been dealing with QUBE for the past 6 years as an owner. The team is extremely efficient and helpful with everything. They have a very broad advertisement background and have been able to find excellent tenant all the times. Thank you all
Agent replied · 13 December 2024
Thank you very much for your kind words. I hope that we can continue providing our service to you for many years to come.
5/5
GoogleCourtney from Qube was incredibly helpful throughout the entire process, from viewing the property to signing the lease and moving in. She always responded quickly and professionally. Even after living here for a month now, the service from Qube has been amazing. I highly recommend this agency!
5/5
GoogleUsed Qube to let our property, the service from Beth and Sean is always brilliant, nothing too much trouble and response times lightning quick. With tricky tenants they handled everything professionally, we really can't fault Qube at all.
5/5
GoogleWorking with Qube Residential has been an absolute pleasure for Northern Technical. As a maintenance company, we collaborate closely with their Property Management team to address tenant issues efficiently and effectively. The Property Management department faces the challenging role of being the first point of contact when issues arise and complaints need resolving. Despite this, the team handles their responsibilities with professionalism, resilience, and a commitment to ensuring tenant satisfaction to the best of their ability. We’d like to give a special shoutout to Beth, Kane, and Sean, whose excellent communication, coordination, and dedication make our job at Northern Technical much smoother. Their ability to navigate challenging situations while maintaining a positive and solution-oriented approach truly deserves recognition. Qube Residential is a fantastic partner to work with, and we’re grateful for the strong working relationship we’ve built together. Highly recommend their team for their expertise and reliability!
5/5
GoogleI have the pleasure of working alongside Qube , mainly Kane and Beth who are both professional and knowledgeable if only more people in their profession were as competent. Mark MAB Carpets & Flooring
1/5
GoogleRating only, no written review.
5/5
GoogleQube Residential Lettings is managing a couple of our properties. We are based in Dubai and it is vital to have a reliable managing agent to manage the properties and look after our interest. Qube Residential has been very helpful and …
1/5
GooglePathetic service. Absolute scammers, unreasonable charges, Charing me for changing locks when I handed the keys in. Have reported these thiefs to trading standards. …
Agent replied · 31 October 2023
Hi Zohaib, as discussed privately you were given two keys but only handed one back. We must … More
5/5
GoogleRheann was so helpful during the process of changing my apartment. She was not only very detailed, she was also very responsive when queries were sent. Though there was a push back with my move in date which affected my moving plans. Of …
5/5
GoogleNew tenant here, Bethany assisted us through the whole process and from viewings to our move in date she was fab. She was always on time, provided all the information and the process was very smooth. She answered all of my questions to the …
5/5
GoogleI rented an apartment from Qube Residential in Northill Apartments for about 1 year. They always addressed my issues promtly, although I didn't have many whilst living here. Kane, the property manager has always been helpful during my …
1/5
GoogleAt the very start we were offered the option to pay the equivalent of 1 weeks rent as a non-refundable deposit to cover any maintenance/damage that may occur during our 6 month tenancy. …
Agent replied · 9 October 2024
Hi Megan, We understand that being charged a contribution to end of tenancy works is frustrating when you don’t believe you are liable. We’ve checked correspondence and the lettings team did explain how the no-deposit scheme works in email, … More
5/5
Google⭐️⭐️⭐️⭐️⭐️ As a landlord, I can't recommend Qube Lettings in Manchester highly enough! They …
5/5
GoogleSo grateful for Qube! Found my flat, viewed, everything sorted and moved in within about 8 days! So efficient and quick. Everything easily explained and quickly dealt with. Special thanks to Rheann Kennedy, so helpful!! …
3/5
GoogleThe letting agent Rheann was great and very helpful both in the viewing processes as well as the move in. …
5/5
GoogleI recently had the pleasure of working with Cube Residential in my property search, and I cannot express enough how grateful I am for their outstanding support. While I ultimately decided to withdraw my offer, the service I received from …
5/5
GoogleDiane was so receptive and friendly on the day of viewing. Her nice gesture moved me proceed with the letting process. Hellen was always prompt and professional in responding to mails. Whenever I ring the office for any query, Diane was …
1/5
GoogleTook a 1 year tenancy out but left within 9 months. They charge you £600 to leave early, if if you have someone to take over Deductibles after… got charged and £85 bogus fee so the could wipe water stains off a tap, wipe the fridge and wipe a tiny bit of left over oven cleaner I’d missed. They lied to us during the viewing promising the landlord would get us curtains but never did. Left a plug faulty even though it was reported, took 3 weeks to fix our fridge and the block of flat we were in had a broken lift 90% of the year. Not to mention the building itself is so badly made! Also, I offer to pay £40 towards the cleaning which was still too high but they rejected it. Unreasonable, unhelpful and overall bad company to rent with. I won’t be going back there
Agent replied · 9 October 2024
Hi Lauren, Sorry to hear that you did not enjoy your time in the property, we will certainly feed this back to the developers for the benefit of future tenancies. We did explain during your viewing that the brand-new, unfurnished properties do not come with blinds but we will ask your landlord if they could install these for you; unfortunately they chose not to provide these. As the property was brand-new, we were restricted to only use warranty repairs instead of our usual, prompt contractors. After relentless chases at our end the developers fixed your plug socket and Beko fixed your fridge. We completely understand that the delays are frustrating for you as the occupant on the receiving end. We did negotiate a £200 rent reduction for you from the landlord to help compensate for the these delays. Considering the property was handed over brand-new and clean, normal procedure is to cover any cleaning costs to return the property back to the condition you received it in, regrettably the landlord did not want to share this cost with you. We will share your feedback with the building managers for you other issues
1/5
GoogleGenuinely the worst management company I have ever come across. A disgusting handover, was told in person and had emails of proof that the redecoration that needed doing won’t be deducted from our deposit which they very much lied about and didn’t bother to inform the landlord about this. Four months later we got our rightfully deserved deposit back no thanks to this horrible company. I hope the stress you put us through made you sleep better at night.
1/5
GoogleI don’t even know where to begin… we moved in March 2023, and all we have had is constant issues where our concerns are constantly being ignored. When we moved in on the first day, they had said they had a cleaner round… however the floors were filthy, the counters and tables were disgusting… there was a dirty sock on the kitchen smoke alarm (as we guess previous owners were smokers). Bulbs blown in bathrooms, handle completely off on shower door, we had no blinds, cracks all along the walls where the plaster has blown, the whole apartment smelt of smoke and cigarettes (even inside the fridge and showers) Both bed bases were completely broken in, there were old clothes of previous tenants under beds. Suppose to be a furnished property but the toaster and kettle did not work and was in horrid condition, as is the beds like I mentioned and the couch. The cupboard where the water tank is, has awful water damage on the ceiling and the tank from a previous leak… This was on the first day we moved in, it took almost 6 months for us to get blinds installed, we are still waiting for somebody to come and sort the water damage out… in fact we are waiting for a number of things to still be resolved yet we have heard absolutely nothing… The communication and lack of urgency this agency has to care for their tenants and properties is beyond me. Yet have the cheek to increase the rent? It has been an experience from hell, in a building that’s absolutely falling apart because just like the agency, the building management are not in the slightest bothered about the security and safety of those living there
5/5
GoogleI recently had the pleasure of working with Helen Burnett from Qube Residential during the process of renting a studio apartment, and I couldn't be more satisfied with her service. From start to finish, Helen was incredibly supportive and attentive, ensuring that every step of the renting process went smoothly. Helen was always available to answer my queries in a timely manner. Her prompt responses and willingness to provide detailed information were greatly appreciated, especially since finding the right apartment can often be a stressful experience. During the viewing, Helen's professionalism truly shone. She took the time to show me all the available options for studio apartments, highlighting the features and benefits of each one. This thorough approach allowed me to make a well-informed decision that I am very happy with. Overall, Helen's dedication and helpfulness were instrumental in my decision to rent through Qube Residential. I highly recommend her to anyone in search of a new home. Thank you, Helen, for your exceptional service and support!
1/5
GoogleCan't fault Helen Berrett. Lovely to speak with. Always responsive when arranging viewings, answering questions etc. Can't fault her at all. However, the amount of problems with this flat I noticed within a week of moving in is atrocious. The condition of the property upon moving in is shocking. IMAGES ATTACHED Moved into the property on April 6th 2024. There's awful staining on the blinds. During the viewing, the blinds were pulled all the way back to disguise this, so I unfortunately did not notice this staining until I moved in - i have a video of the blinds being pulled back during the viewing and a video of their condition on my move-in date. There's horrible brown stains on all of the blinds. Why would these not be cleaned/replaced before a new tennant moves in? Its not even like the stains are small. They're huge and cover a good 30% - 40% of the blinds in the kitchen. The window in the living room flew open when it was completely shut when the wind started to pick up. I called the out of hours team and was told someone would contact me that week to arrange a call out. I've received no call back and this was reported around April 6th 2024 (I'm writing this on April 22nd). I've since been securing the window shut with tape and tying string from the handle to the base of my computer desk to keep it shut and to keep the breeze out as much as possible. Still freezing. THE LIVING ROOM RADIATOR DOESNT EVEN WORK TO MAKE UP FOR THE DRAFT! Here are some more issues: . There's error codes on the washing machine so I can't use it to full capacity. . The dishwasher has tape all along the bottom so I won't be using it until someone has come to view it. This wasnt noticed until i moved in. I reported this on April 9th 2024 (3 days after moving in). Still no one has confirmed when they will be visiting to fix this. . One of the dials on the hob is there purely for show - its broken off so it's just been placed on there to appear not broken. . The radiator in the living room doesn't workso combined with the window issue, its freezing. . The bathroom sink is damaged and the damage has been covered with a sloppy coat of paint covering a third of the sink (see photo). . The fridge absolutely stunk and there was brown liquid underneath the bottom draw from what looked like juice from raw meat had just sat there. Why wasn't this cleaned before I moved in by Qube Lettings and MANAGEMENT company? Absolutely shocking. I'll never recommend Qube Lettings to anyone. My rent is supposed to include full use of appliances & heating. I've moved in and this hasn't been the case. All of the above was noticed in JUST THE FIRST 3 DAYS OF ME MOVING IN. I'm going to review whether paying full rent is appropriate given that the things that are to be included in my rent are not fully functional and when ive reported some of these issues, i havent heard a thing back. At this point, there are that many things that need fixing, I feel like coping with some of them is easier than constantly raising tickets on their online portal and having to speak with different people over a large number of issues and have people constantly visiting. That's if they even contact you Joke. Such a shame because Helen was lovely but the management of the property is disgraceful
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Qube Residential
Which Qube Residential office has the most reviews?
Manchester has the most, with 422 reviews rated 4.3 out of 5, followed by Liverpool with 203.
Where are the Qube Residential offices?
The three Qube Residential offices, by town:
- Bolton: 651 Chorley Old Road, Bolton, BL1 6BJ
- Liverpool: 7 Honeycomb, Edmund Street, Liverpool, L3 9NG
- Manchester: Qube Residential, 7th Floor, One City Approach, Manchester, Greater Manchester, M30 0BG
What do sellers say about Qube Residential?
5 reviews from sellers, rated 4.6 out of 5 on average. For example, Leigh-Anne wrote: "We have recently sold our property with Qube Residential, I cannot rate them highly enough. We had the pleasure of dealing with Gary Seed who was so ..."
What do buyers say about Qube Residential?
4 reviews from buyers, rated 5.0 out of 5 on average. For example, Lauren wrote: "Highly recommend Qube to potential buyers and sellers. I went to view a house and Gary who saw us round the property was knowledgeable. On the back of meeting ..."
What do landlords say about Qube Residential?
36 reviews from landlords, rated 4.8 out of 5 on average. For example, Angela wrote: "We have received excellent service in every aspect of dealing with Qube letting & Sales since the apartment became available to be let out. All the staff are ..."
What do tenants say about Qube Residential?
179 reviews from tenants, rated 4.9 out of 5 on average. For example, Stephen wrote: "Courtney was my agent with my rental apartment from Qube Residential. I was actually very surprised that I was selected for an apartment so modern and spacious ..."
Has Qube Residential won any awards?
Yes. At EA Masters 2021 its branches won 1 Gold award.
