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Purple Frog Property estate agents in Birmingham, Bristol and Nottingham

4.0

★★★★★ Great

1,756 reviews across 3 offices and 1 platform

www.purplefrogproperty.com

Purple Frog Property has three offices, in Birmingham, Bristol and Nottingham (West Midlands and Nottinghamshire). Together they have 1,756 reviews on 1 platform, rated 4.0 out of 5 overall.

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4.0 / 5

1,756

Reviews on Google

All 3 offices

Reviews may appear on more than one platform.

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Our offices

Purple Frog Property's three offices, most reviewed first. Each has its own page.

Latest reviews from every Purple Frog Property office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Completely messed around with holding deposit return- we were told conflicting information from different colleagues as to why we hadn’t received our deposit- promised numerous calls back with updates which didn’t happen when we were assured everything had been sorted and despite having been assured all accounts of tenants had been cleared of any rent arrears they still held our deposit for weeks without any update. It took one of my housemates going in to the office and refusing to leave before giving us a date as to when they would finally return it. If you’re students or first time renters looking to rent through them be aware they will happily mess you around until you force them to act.

Sam · 22 September 2024 · Purple Frog Property Bristol

1/5

Google

It’s been two months since my tenancy end date and I have still not had my deposit. A group of us have been calling and emailing every day practically begging for our deposit back. It’s virtually impossible to get a call back when promised and at one point it was clear they were ignoring our phone calls as they had over 10 missed calls from us. When we do get through to them there is absolutely no progress being made and we seem to be brushed off every time. It took until today, where one of the tenants went to their offices and refused to leave until they released our deposits, they finally agreed and said it should arrive in the next couple of days, though I have no reason to trust that. I would avoid at all costs

Jamie · 22 September 2024 · Purple Frog Property Bristol

1/5

Google

Real dodgy company. I stayed here during my first year of uni 2018-2019. They stole my deposit as they claimed that they had to replace 5 damaged windows for £400. No evidence was shown of the broken windows and they only mentioned it once it came to the deposit return, a real joke of a company. I only came back to review these guys because they came up on a Google search. ANY PROSPECTIVE UNI STUDENTS/ TENANTS. STAY AWAY!!

Will · 25 August 2024 · Purple Frog Property Nottingham

Agent replied · 29 August 2024

We don’t steal anyone’s money Will. Your deposit was protected by a deposit protection agency. If you didn’t agree with any charges, you could dispute with them and they will have reviewed the evidence and found in your favour if there was not sufficient evidence. We work hard to look after our tenants and make sure any charges are fair.

5/5

Google

I'm very pleased with my experience thus far. I've had to deal with hideous agents but so far, Purple Frog has delivered a great experience. I especially loved my experience with Cherlette or Sherlette. I can't even spell her name right haha but she's worthy of the mention. She showed me a property today and though it was not 100% my cup of tea, I'm willing to consider it because of her. She's amazing!! Informative, persuasive without being pushy and very humane!!! She is just right! Love it!! Also, shout out to Rob Moakes who scheduled my appointment. So hardworking, sweet and professional! I'm pleased with Purple Frog and would continue to use them.

Naomi · 24 August 2024 · Purple Frog Property Birmingham

5/5

Google

It was very nice having viewing with purple frog, Tom H. made us view all the properties and he is really a nice guys, and got a friendly nature.

Harsh · 23 August 2024 · Purple Frog Property Birmingham

1/5

Google

Withhold deposits for no reason at all. Have to constantly chase them for any sort of communication, they always say they'll call back but they don't. The new manager in particular is awful at his job.

Alicia · 18 August 2024 · Purple Frog Property Bristol

5/5

Google

Very nice experience hayden was really helpful showing the house Overall great experience

Rohan · 16 August 2024 · Purple Frog Property Birmingham

5/5

Google

I was shown a property by Charlie, who was lovely. She was so friendly, accommodating and explained everything clearly. Charlie was even kind enough to wait for my friend who was lost trying to find the house, and her patience was appreciated. Charlie showed exceptional marketing skills alongside her friendly approach. I would recommend her, without shadow of a doubt, to other potential tenants!

Nicole · 11 August 2024 · Purple Frog Property Birmingham

3/5

Google

I really appreciated how diligent purple frog was about providing us with many different options. Overall we did experience some issues due to communication. We ended up losing money because the amount that we had to pay for a deposit was not communicated clearly. We also didn’t receive much of an apology about these miscommunications. However, they had a estate agent called Charlie who made our viewing experience really enjoyable. She was great fun and clearly made every effort to tend to our many preferences and requirements. She was super friendly!

Carmen · 9 August 2024 · Purple Frog Property Birmingham

5/5

Google

The service given by the team was amazing! They were quick to book a viewing based on our convenience and found a place that fit right in our budget. My friend & I were welcomed by Charlotte, a wonderful advisor. She was extremely sweet and patient with us and answered all our queries. She was kind enough to take us with her to different sites and made sure we were satisfied with our viewing!

Athulya · 9 August 2024 · Purple Frog Property Birmingham

1/5

Google

Purple Frog Bristol is a very poorly run company. They don't support their tenants at all. I had a room with very poor maintanenace and severe mould, and did not receive any support after months of calling and emailing. This was a blatant breach of contract. They are very very very slow to respond to phone calls and emails. And even then, it has to be repeated calls. If you only call or email once, you will be ignored. When it came time for us to receive our deposits, the company Purple Frog hired miraciously found damage and areas of the house which were not clean. This is despite the fact that the people still at the property had thoroughly cleaned the house, and despite the fact that we already paid a monthly cleaning fee. When I repeatedly pointed out to Purple Frog that the inventory did not include corresponding photos for these areas of the house (eg under the fridge, random places no one goes to or looks at), meaning they had no proof we had made these areas dirty, I got crickets and deception. Had I bothered to sue I'm sure I would've won pretty easily. If I recall correctly, Purple Frog also placed a fee onto all of our bills for repairs of some of the rooms, despite each person being on an individual contract rather than a share contract. After the cost of additional cleaning of the common area was deducted from the deposit, it took Purple Frog something like 6 months to refund what was left of the deposit, after continously calling them. If you read other reviews, you'll see that this is pretty standard behaviour for Purple Frog. The manager at the Bristol branch, Charlotte Mellor, was incompetent and lazy. She has to be told the same thing over and over again, and will do her best to ignore you and shirk responsibility. She says that she "forgets". I had to explain to her how to keep notes, over the phone, after she "forgot" to follow up on my deposit three times in a row. I feel bad for Bristol students, there are so few good options available when it comes to renting. I would suggest avoiding Purple Frog. Their primary purpose is to protect the profits of their landlords. Charlotte said as much herself. They will do nothing for you.

Drilon · 4 August 2024 · Purple Frog Property Bristol

5/5

Google

Was shown a the property by Charlie. Excellent at answering all my questions and very friendly.

Nathaly · 2 August 2024 · Purple Frog Property Birmingham

4/5

Google

Maddy went above and beyond to help us find a property. Her dedication and care truly touched us. Thank you, Maddy

Priyanka · 2 August 2024 · Purple Frog Property Birmingham

1/5

Google

Frauds! Doesn’t rectify any of the complaints, doesn’t take prompt action for even issues with necessities like water supply but at the of the contract, will have the audacity to charge £60 for every single room in the name of cleaning. Better to stay away from this useless team!

Vijay · 2 August 2024 · Purple Frog Property Birmingham

5/5

Google

Just had some house viewing with Charlotte. She was super nice and professional.

Sakshi · 26 July 2024 · Purple Frog Property Birmingham

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Purple Frog Property

Which Purple Frog Property office has the most reviews?

Birmingham has the most, with 762 reviews rated 4.4 out of 5, followed by Bristol with 538.

Where are the Purple Frog Property offices?

The three Purple Frog Property offices, by town:

  • Birmingham: 189 Dawlish Road, Birmingham, West Midlands, B29 7AW
  • Bristol: 134 Whiteladies Road, Bristol, BS8 2RS
  • Nottingham: 363 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DZ

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