Places for People estate agents in Edinburgh and Stonehaven

★★★★★ 5/5

Trustpilot

Wonderful end helpful people any…

Wonderful end helpful people any problems I had they help't me out, keep up the good job.

Mr · 3 June 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Update to original review

Hi thought I would come on here and write a review because it seems you actually get a response from doing this .my communal door has been broken since February I have contracted you numerous times and you do nothing . I've been broken into twice in the last 12 months and you still haven't done anything about the broken side gates . You are a disgrace.update the communal door is broken again and the gates have still not been fixed .even after giving you video evidence and also verifying it with one of your staff. The repair you carried out equate s to putting a band aid on a severed leg after it being reported once more to a manager no action has been taken

Nick · 3 June 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Very kind and helpful

Very kind and helpful, cannot find anything bad to say

Mr · 3 June 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Very good housing option

Very good customer service very helpful threw all stages, very good communication

Mrs · 2 June 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

From the start to finish on all calls…

From the start to finish on all calls emails it was a breeze. I thank you for your prompt professional service 5 stars .

Pete · 2 June 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Excellent service

Excellent service! Carol is a star ❤️

Miss · 1 June 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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I couldn’t be happier with the…

I couldn’t be happier with the condition of my house, very little work needed doing on my part. The area and neighbours are fantastic. Bev my housing officer gave me so much information about the area and surroundings which put me at ease as I have lived in Newcastle all my life and moving to a new are was a little daunting for me. My neighbours are really friendly and have made me feel very welcome

Mr · 1 June 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Very good

Very good thanks for the flat...

Mr · 1 June 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Very great service!!!

Very great service , I am happy that I picked places for people.

Miss · 1 June 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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have been very helpful since I got the…

have been very helpful since I got the flat thanks

Bryn · 1 June 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Absolutely brilliant

Rating only, no written review.

Miss · 1 June 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

5 stars are not enough.

I just could not believe that a landlords team of excellent staff would bother to phone their tenants just to check that they were ok and did they need any help at all for whatever reason, she had me in tears she was that kind.A big thank you to you all.

Vivien · 30 May 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 2/5

Trustpilot

My partner lives in a p4p property with…

My partner lives in a p4p property with her children. She as contacted them in so many different occasions for jobs that need addressing in her home, they never seem to do anything about the works that needed. So I got involved and rung them myself and after a lot of calls to them, going through they had no records of myself ringing I started to write down times, dates and who I spoke to. The grill on the Oven that’s in her kitchen stopped working so I phoned p4p which I got a reply back days later telling me it’s not a p4p kitchen and it was gifted to her. Pmsl NO She took that house on from p4p and all fixtures and fittings which they should of put it all back to there’s before she moved in. But they didn’t. Now she as been waiting 6month for an oven to be fixed. I’ve been told today off p4p there seeking legal advice weather to replace or not. It’s a massive joke how p4p deal with tenants.

Jeff · 30 May 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 4/5

Google

Rating only, no written review.

Robin · 29 May 2020 · Places for People Stonehaven

★★★★★ 1/5

Trustpilot

Keep away, you might as well be homeless

If you would like to keep your sanity, please avoid this housing association where possible. The area managers are simply incompetent, and I wouldn't trust this company (or Astley Village's area manager, Michelle Newman) to run a bath.

Alex · 26 May 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

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Absolutely fine could not ask for…

Absolutely fine could not ask for better people to help move into are new property

Shane · 6 May 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

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Service charge is a bloody joke £400 a…

Service charge is a bloody joke £400 a year the state of our grass areas and litter and overgrown bushes it's now nearly may and all they have done is cut the grass once iam going to stop my DD for so called service charge till I see a massive improvement willing to go to court absolute joke

Colin · 28 April 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Don't do anything

Moved into a dump costs about £6000 to put in better condition could not get out to the back garden.all the wallpaper ripped of walls but left the bits on it toilet was full of excrement and all you get is we don't do that same with roof full of moss we don't do that, supposed to be a charity, changing their name to people management. With one l billion in bank,need to be investigated. Will be contacting my mp

Mike · 27 April 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Had to phones places for people's…

Had to phones places for people's emergency repair number, needed a plumber fast toilet cistern died. Within an hour a lovely plumber had turned up at my flat here in the center of Norwich and fixed it, he has ordered a new cistern superhero plumber cape and all 😁.

Sasha · 26 April 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Been living above a drugs den flat for…

Been living above a drugs den flat for 4 years.Police have found drugs there.Anti social behaviour.No main door security.Lack of sleep .Dirty drug nredles left in our block and they still do nothing but let the occupiers s of this flat stay there..All they want is there rent.Housing association ombudsman is the next call

Jonathan · 19 April 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 4/5

Google

Moved in last September and although there are a few issues with our house (which is normal in a new build) any urgent ones have been dealt with promptly and professionally. The site manager is extremely approachable and happy to speak about & try and correct any issues that are found (even after the initial snagging list has been submitted (within reason)). Occasionally issues have taken slightly longer to get corrected than we might like, but we understand that we're not the only house in the development so don't find it an issue as they still get done. We are happy with the build quality and feel we got exactly what had been advertised and shown to us prior to signing on the dotted line. Happy residents!

Gavin · 16 April 2020 · Places for People Stonehaven

★★★★★ 1/5

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Carolyn Smith says Places for People…

Carolyn Smith says Places for People management are “cooperative” and “non-judgemental”. I don’t doubt for one minute that officials are eager to “cooperate” with one another when they decide the time has come to ‘deal’ with a tenant who refuses to bow down to their arrogant dictates and believes officials should be accountable to rent paying tenants, which is how my problems started when the manager I was dealing with absurdly viewed ill-intent in a series of questions I asked about communal areas and made a formal complaint against me resulting in my contact with officials being “restricted” for a full twelve months!This is not only totally disproportionate but a form of bullying in the hope that this will ‘teach me a lesson’, that I will not ask so many questions again!My experience as a tenants with Places for People for more than six years is that far too many officials are inept, incompetent and arrogant. The attitude among too many I’ve had the misfortune to encounter seems to be ‘don’t bother me, I’m far too important’. Quite possibly they resent being interrupted when they would much prefer to spend more of time checking their social media interests, sitting comfortably in their nice plush offices paid for at our expense!The way I’ve been treated by managers at Places for People in Preston is nothing less than scandalous and as a 73-year-old man I can say I’ve never been treated as badly at any point in my entire life. But I am fighting on regardless and hopefully the Housing Ombudsman will deliver the justice that has been so cruelly denied me by nasty, vindictive Places for People managers.Alan O’Day Scott

Alan · 10 April 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 5/5

Trustpilot

Management and staff very cooperative

Management and staff very cooperative, open to opinions and views , non judgemental

Carolyn · 9 April 2020 · Places for People Edinburgh (Shrubhill Walk)

★★★★★ 1/5

Trustpilot

Fake indignation, secret discussions and a denial of natural justice used by Places for People managers in Preston to render me persona non grata...

Believing I was acting as a decent, conscientious resident, in March 2019 I complained about the appalling state of communal area at the rear of my ground floor home which began to resemble a junk yard as residents left all manner of items there. As per usual with Places for People (PfP) managers things dragged on and in September I initiated a discussion with the Place Manager to discover precisely what rights tenants had in relation to communal areas. The manager seemingly viewed ill-intent in my questions however, closed down the ‘discussion’ and refused to engage any further. In response I made a formal complaint in the belief that officials are accountable to rent paying tenants.Weeks later, in December, a drunken neighbour knocked at my front door subjected me to vile verbal abuse on my doorstep telling me to “f*** off”, which Greater Manchester Police logged as a “public order offence”.This prompted senior PfP managers to act. Putting two and two together, they completely got the wrong man. The digital audio recording I’d captured of that incident proves beyond a shadow of a doubt that I am the innocent victim and that my neighbour is guilty of anti-social behaviour, as indeed the Places for People Tenancy Enforcement Manager clearly recognised.I should point out here that I am 73-year-old man and my anti-social neighbour is a good deal younger and burlier than me.However this crucial fact was unknown to plotters in Preston as they began to hatch a secret plan to not only end that discussion about communal areas but to freeze me out altogether, as I would soon discover. This was achieved by using fake indignation as the basis of a complaint against me, arranging secret meetings of which I had absolutely no knowledge and then arbitrarily banning me from contacting PfP officials other than my ‘designated single point of contact’ for a whole year, until January 2021.All this was not only done in secret but I wasn’t even granted any opportunity to state the facts or defend myself. Essentially I’d been rendered persona non grata on the basis of a kangaroo-style court secret hearing that found me ‘guilty’ without my either being informed of the ‘charges’ against me or given any opportunity to defend myself. This is how totalitarian despots and dictators behave, yet this is how managers at Places for People in Preston behaved in order to freeze me out and silence me. I appealed against this decision of course but my appeal was summarily dismissed, so I am now taking my case to the Housing Ombudsman service in my quest for some justice. Interestingly the senior manager who dismissed my appeal not only revealed the “confused” and chaotic scenes as PfP managers scrambled to banish me for a whole year but he also named those involved in the underhand, cynical moves against me.I am now taking my case to the Housing Ombudsman service because PfP senior managers and their dutifully obedient underling ‘yes’ men and women clearly have no concept of justice or fair treatment. Not only have they trampled underfoot their own Customer Service Charter but they have breached both the Behaviour Policy and seemingly have no understanding of their legal obligations under the Equality Act 2010.PfP’s Customer Service Charter for example pledges “we pride ourselves on excellent service at all times”, will uphold “visible and transparent service standards”, “regularly tell you how we are performing”, while “listening to you” and be “respectful, courteous and honest”. Yet there was certainly no ‘excellent, visible and transparent service’ here, nor any evidence of ‘listening’ or any ‘respect’ or ‘courtesy’ in the way this matter was handled. Yet all these worthy pledges have been unceremoniously trampled into the dirt by arrogant PfP managers.My hope now is the Housing Ombudsman service will deliver the justice I have been so callously denied by hard nosed, arrogant PfP managers.Alan O’Day Scott

Alan · 9 April 2020 · Places for People Edinburgh (Shrubhill Walk)