Trusted Agent profile
★★★★★
782 reviews across 4 offices and 2 platforms
Peter Clarke and Co has four offices, in Wellesbourne, Leamington Spa, Stratford-Upon-Avon and Chipping Campden. Together they have 782 reviews on two platforms, rated 4.7 out of 5 overall.
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Peter Clarke and Co's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotA brilliant personal service .
A brilliant personal service .Available at any time and with a quick response from calls and E mails I would recommend highly
Thank you very much! It was a pleasure to work with you and wish you all the best for the future
5/5
TrustpilotWonderful Service
On walking into the office in Euston Place I was warmly welcomed and felt immediately at ease. I sat down with Renee and she took me through all the stages of selling our property. On visiting our home, Renee and Katie were both very professional and friendly at the same time. Everyone was very relaxed. We discussed the pro's and con's with the house before agreeing on the asking price or guide price. The brochure and sales literature was excellent and we soon started getting viewings. After only a matter of a few weeks we received an offer and we agreed that Peter Clarke would try to get the offer raised. This was achieve to our satisfaction and the rest is history.I would strongly recommend Peter Clarke.
Thank you so much, your positive feedback is hugely appreciated!
5/5
TrustpilotAs a first time buyer at age 67
As a first time buyer at age 67, brilliant experience. The staff at Wellesbourne were extremely welcoming and nothing was too much trouble. I enjoyed the weekly contact with Viv and even when she was on holiday another member of staff made contact. Thank you so much for your care and support
Thank you so much for your kind words, to say you had a brilliant experience is fantastic, thank you!
5/5
TrustpilotHaving recently purchased a house…
Having recently purchased a house through Peter Clarke I found them very helpful and responsive, in particular Melanie was extremely efficient and kept us well informed at every stage of the process
Thank you Mr and Mrs Ingram, we really appreciate your comments and hope you are enjoying your new home.
5/5
TrustpilotExceeded expectations in all respects
Exceeded expectations in all respects. From initial meeting where the manager presented well researched information on similar house sales in the previous two years to the handling of numerous accompanied viewings, Peter Clarke were extremely professional and well organised. We are very pleased indeed that we chose Peter Clarke to handle the sale of our house.
Thank you Mr Bates, we really do appreciate your feedback.
5/5
TrustpilotProfessional
Professional, courteous and friendly.
Thank you Mr Schofield, we are so pleased everything has worked out.
1/5
TrustpilotI will never invest another penny in…
I will never invest another penny in buying a house from someone that is represented by this agency. The way that we’ve been treated stinks of underhand, immoral and dishonourable practices.Days away from exchanging after investing thousands of pounds and tens of hours of effort on a purchase, the transaction, without notice or introduction to the person concerned, was handed to a ‘partner’ who told us a third party has offered a “significant” amount more than us (when in fact it was a fraction of the agreed price). The facts are:1. We’d agreed a purchase about 2.5 months before and were ready to exchange having just days before received a local search that we’d be waiting almost the whole time for;2. I had shared the local search with the agent as confirmation that it had been received. Upon being aware a day or two after that there was a third party involved, I immediately emailed the individual the search had been shared with asking for confirmation it would not be shared with anyone else. Confirmation was deliberately withheld and I was told simply that the file had been handed to a ‘partner’;3. The ‘partner’ initially introduced the third party as someone who’d previously viewed the house and now having sold their house was in a position to proceed with cash. Subsequently, I was told the third party was actually a builder when I queried whether they were aware of the condition of the house (which was a big project). Why wasn’t the third party described as a builder from the outset? If it’s a builder’s business to buy, destroy/rebuild/renovate homes of the value we are taking about (c£1m+ just for the plot) it makes no sense to me that they wouldn’t have financial arrangements in place that would facilitate the purchase just a few months before the making of this new offer.4. As above, I was told the third party made an offer that was a “substantial” increase but it was in fact just 1.78% more than the amount we’d agreed to pay and we were ready to exchange! My understanding was that the vendors were actually inheriting the proceeds from a deceased father and in real terms, less IHT I think they’d have been about £5k better off per person. I spent more than that getting to the point of exchange! 5. In reality the agents knew I could never really compete by increasing my offer given the timeframes. The bank had already valued it at the agreed purchase price and any variations would have all needed to be agreed with the bank who would have taken days to respond and approve it.As for the vendor concerned, I can only hope that one day someone treats you the way you have treated us.
Dear Mr HarperI am sorry not to have replied to your review earlier, it arrived in my absence.The practice of gazumping is undesirable. As a firm we do our absolute best to avoid it but as a solicitor, you will know we act as a third party and take our clients instructions, ever mindful of fair play and most importantly, the law which states all offers must be submitted. Dealing with your points in order:1. Agreed.2. Agreed, I have not and will not share the local search with the new purchaser and I have assured you of that verbally and here again in writing.3. Agreed. The significant point here is that it is a personal purchase with another agent having sold their home, I am not involved in their sale. The reason I explained their occupation was that you had raised the question over the condition likely revealed on survey.4. Without openly disclosing too much, the sum was well into five figures. I disclosed the exact amount to you. 5. You had previously re-negotiated the original purchase price and then reinstated this offer upon news of the increased offer. That coupled with you changing your solicitor, and my client made the decision to change purchasers based on this and the amount of the new offer. As you know I am duty-bound, by law, to submit an offer to our client. I apologised profusely on behalf of the firm, gave you opportunity to increase your offer, but our clients decided that they wanted to sell to somebody else, only when you decided not to match the new offer.Gazumping is certainly not encouraged, this wasn’t a new viewer pushed forward by ourselves, a deal done in the background and a cowardly email to say that you were no longer the buyer. This was an explanation of the situation, a transparency on the level of the new offer, an assurance from me not to sell the property to the new party before giving you that opportunity and you eventually declining to increase based on the condition of the property and your ability to refinance it as you state here now. My instructions from our clients were clear; they wanted to sell to the new party at the new price. The reason I got involved as “the partner” was to hope to show the matter was taken very seriously and I didn’t expect anyone else to deliver the news.I hope the foregoing helps everyone to understand our position but again, I apologise profusely for the inconvenience and expense caused, and the disappointment of you not being able to buy the property. It is excruciating to deliver the news but it is the system which allows re-negotiation, which happened on both sides, that needs overhauling. If you would let me assist in any way in future I would, very happily, to try and make some amends.Michael Hawkins
5/5
TrustpilotExcellent customer service
Throughout the whole process I received excellent and very professional customer service from all the staff I had contact with but especially Renee who went over and above in arranging viewings and for which I am very greatful. I was regularly updated on progress even on days that the team weren’t working (thanks again Renee) and wouldn’t hesitate in recommending Peter Clarke & Co.
Excellent feedback, thank you Helen.
5/5
TrustpilotSo impressed with the service provided…
So impressed with the service provided by Peter Clarke Wellesbourne and in particular Harry. He has gone over and above to support us in the purchase of our new home and was superb when we thought the sale had fallen through. He has been exceptional and we look forward to exchanging and completing very soon! Thank you Wellesbourne team
A huge thank you for your very honest and positive level of feedback even though the sale hasn’t exchanged or completed yet and we look forward to handing you the keys to your new home in the near future.
5/5
TrustpilotExcellent Service
From the moment I engaged Peter Clarke the staff in the Leamington office could not have been more helpful in assisting to achieve a quick sale for a good price on my property. I had already found the property that I wanted to move to, therefore time was of the essence and the Leamington team provided calm and swift assistance and advice at all stages along the way. Katie and Renee were particularly helpful and nothing was ever too much trouble. I would have no hesitation in recommending Peter Clarke.
Thank you Mr McGrath we really appreciate your feedback.
5/5
TrustpilotWe have had the best experience with…
We have had the best experience with the whole team at Peter Clarke, nothing was too much hassle. Unfortunately the sale of our house fell through 3 times, but each and every time they sold the house again within days. We were extremely greatful for this as we were able to keep our purchase going! Renee has been exceptional throughout the whole process. My phone calls and emails were always returned and even when I had my “wobble” moments our morale was always lifted. We highly recommend Peter Clarke and would not hesitate to use them again In the future. We will be sending everyone we know selling their property their way. Thank you for everything you have all done for us. You have an exceptional team. :-).
Thank you so much for your review, we are so pleased everything has worked out well for you!
5/5
TrustpilotGreat Sales team
Great Sales team, persistent and responsive. Good result all around.
Thank you Glenn, we do appreciate your comments.
1/5
TrustpilotVery disappointed
Very disappointed. I called to book a viewing, changed work and spent time with the mortgage broker checking affordability etc only to be told at 4pm the day before they have sold it. I should have been told others were viewing and it is possible it will sell. I tried to explain this politely to the person on the telephone who rather abruptly told me she only just took the offer. I am sure they must have know the viewing was before. Very poor service with customer service and lack of updates.
Thank you for your review. I understand your frustration particularly when you have taken time off work etc. I am sorry you feel you should have been informed of other interest, however decisions and offers can be made and accepted very quickly and if a vendors instructions are to cancel further viewings, this is what we must do as we act for the vendor. I appreciate from your point of view it looks like we are not communicating, but I assure you we do our very best to and we can only sell a property to one buyer. Should the sale fall through we will of course contact you with immediate effect. Please contact myself Sarah Jayne Hart on or 01926 870145 sj@peterclarke.co.uk
5/5
TrustpilotExcellent service all round!
Excellent service all round!Initial realistic valuation for quick sale achieved high quality, quick viewings with immediate asking price offers.Stratford branch staff always contactable and give instant feedback on viewings and always kept us informed all the way through sales process.Special mention must be made to Barney Smith, Peter Turner and Camilla & Melanie.Would recommend their services without hesitation.Thank you
Thank you Mr Escott and Mrs Lumley. Thank you for your instructions, we are very pleased you were happy with our service.
5/5
GoogleFriendly helpful staff
Thank you so much!
4/5
GoogleJane made all she could to get me settled!
Thank you for your review.
4/5
TrustpilotGenerally good
Generally good. Dropped a star as they let things slip after an offer was accepted on the property I was buying and they perhaps felt their work was done. Needed to be chased constantly in that respect. When the property I was selling actually received an offer they were very good. Before that when there was a shortage of interest in the property they seemed to forget I existed for a month.
Thank you for your review. We are sorry to hear your comments, we do pride ourselves on our after sale updates and vendor contact, however we will look into and review this. Please do contact me if you would like to discuss further, Barney Smith (Partner) 01789 415444 option 2.
5/5
TrustpilotExcellent and attentive service with…
Excellent and attentive service with integrity.
Thank you Mr Tonks.
5/5
TrustpilotExcellent service
We had an excellent service from the Leamington Spa branch and each member of the team was extremely helpful. Renee worked with us to ensure all our needs were met when showing our house so that even our cats were accommodated. Once we had a buyer she kept us informed of progress and we valued her experience and expertise when we were concerned about delays. In all a stress free experience. Thank you all and especially Renee.
Thank you, what fantastic feedback!
5/5
TrustpilotPeter Clarke acted very promptly…
Peter Clarke acted very promptly when instructed, by us, to market our property.We were continuously notified regarding viewings and given feedback and details of offers made.Our sale was progressed very professionally and we were kept informed throughout the process.We would not hesitate to recommend them and would definitely use them again in the future.
Thank you Mr and Mrs Swift, we really appreciate your great feedback.
5/5
TrustpilotGreat service!
They were very helpful, efficient, clear, straightforward and no nonsense, which is a real bonus in this business!
Thank you Mr Harrison, we really do appreciate your feedback.
5/5
TrustpilotVery professional
Very professional, quick to respond to my queries and finally I found the people I dealt with to be friendly. Many thanks for your help.
Thank you Mr Gidlow.
4/5
TrustpilotOK, but not the best
Most of the times Peter Clarke was helpful, trying to speed paperwork and solicitors actions, but sometimes putting unnecessary pressure on buyers/sellers...As a first time buyer I must say I didn't get the best advise in terms of build quality/risks/potential repairs from the agency.
Thank you for your feedback Adrian. We are sorry you felt you were not advised in the best way. We rather hope that surveyors will advise accordingly on build quality, potential repairs etc as they have more expertise in this area than we do, but we will certainly try and learn from this.
5/5
TrustpilotExperienced
Experienced, professional and friendly staff. Worked extremely hard to get purchase/sale to go through. Would definitely use them again.
Thank you Mr Green!
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Wellesbourne has the most, with 559 reviews rated 4.7 out of 5, followed by Leamington Spa with 544.
The four Peter Clarke and Co offices, by town:
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