Trusted Agent profile

Pearsons estate agents in Southampton, Romsey, Fareham and 2 more

4.5

★★★★★ Excellent

572 reviews across 6 offices and 3 platforms

Pearsons has six offices, in Southampton (two offices), Romsey, Fareham, Havant and Bishops Waltham. Together they have 572 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.6 / 5

557

Reviews on Google

All 6 offices

Facebook logo

5.0 / 5

4

Reviews on Facebook

All 6 offices

Trustpilot logo

11

Reviews on Trustpilot

Business-wide

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Our offices

Pearsons's six offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 554 reviews on Google only. Show every review

5/5

Google

Super friendly staff that go out of their way to give you a personal service.

Dominic · 12 October 2019 · Pearsons Bishops Waltham

Agent replied · 14 June 2024

Thank you for your review and best wishes from the Pearsons Team in Bishops Waltham

1/5

Google

Rating only, no written review.

Stefanie · 26 August 2019 · Pearsons Southampton (58 London Road)

Agent replied · 24 August 2024

Sorry to see your rating, if there is anything we can do to address this please get in touch. Regards Pearsons

1/5

Google

Would not even give 1 star.. communication with this agency is so slow. The staff are rude. Would not recommend this agency for a buyer or seller. Now dealing with morris dibben.they are so much better with there service. Reading other reviews sounds like we are not the only ones.

M · 26 August 2019 · Pearsons Southampton (58 London Road)

Agent replied · 24 August 2024

Thank you for your review and taking the trouble to feedback. We are obviously disappointed to read your comments and expect to provide a five star service. If you would like to discuss your comments further please contact Gina Matthews on 023 8023 3288 or email her at southampton@pearsons.com

1/5

Google

Not the best service. Abysmal on completion day. Couldn't even get out of their chair to give me the keys. Moving home is supposed to be one of the most glorious days in a persons life - certainly showed they don't give a personal service! No handover, no welcoming card, nothing. (2018)

Mrs · 26 August 2019 · Pearsons Southampton (58 London Road)

Agent replied · 24 August 2024

Thank you for review. We are sorry to learn of your disappointment. However we have checked our records and can find no corresponding transaction in 2019. Contrary to the comments made our standard completions procedure address all of the suggested failings and many more above the industry norm. In light of this we would be very keen to investigate this matter further as this falls well beneath the service that we provide. In the first instance please contact ginamatthews@pearsons.com

1/5

Google

I found them frustrating to deal with. I phoned up a week ago to enquire about a house for sale on their website. I was told that it had been taken off the market by the seller. As it was still on their website a few days later, I sent an online enquiry about it and they did not respond. Then I called them the next day, and they said that it had just been sold, 1 hour ago!!!! So they probably missed out on a better price for the seller, as I was a serious buyer, and they let it slip that it went for below the asking price.

Simon · 26 August 2019 · Pearsons Southampton (58 London Road)

Agent replied · 24 August 2024

Thank you for your review and taking the trouble to feedback. We are obviously disappointed to read your comments and expect to provide a five star service. If you would like to discuss your comments further please contact Gina Matthews on 023 8023 3288 or email her at southampton@pearsons.com

3/5

Google

Typical estate agent, nothing out of the ordinary.

Lawrence · 21 June 2019 · Pearsons Fareham

Agent replied · 19 June 2024

Thanks for taking the time to give us a review. We aim to offer a great agency service. Best wishes from Pearsons in Fareham

5/5

Google

I would like to give a big thanks to all the staff at Pearsons, from start to finish they have been professional, trustworthy and have made the whole journey a stress-free process. Luke in particular, is a brilliant ambassador to the company, providing excellent advice which in turn achieved a sale price I was extremely happy with. I would certainly use Pearsons to buy and sell in the near or distant future.

Phil · 21 June 2019 · Pearsons Fareham

Agent replied · 19 June 2024

Thank you for you kind review Mr Ward and we are delighted you are pleased with our services and hope to be able to assist you again in the future. Best wishes from Pearsons Fareham

5/5

Google

Jeremy and his team promised us so much on our initial meeting, Pearsons Fareham delivered every word that was said. We were given regular updates on viewings then when we sold weekly updates from Lisa on the chain progress. Everyone in the office were so helpful, always got back to us and nothing was too much bother. Amazing service which you don't see often these days. A big thank you Jeremy and your wonderful team in Fareham. Neil & Maria Richardson.

Neil · 21 June 2019 · Pearsons Fareham

Agent replied · 19 June 2024

Thank you for your review Mr & Mrs Richardson, we are delighted you are happy with our valuation, appraisal, marketing and sales progression services and wish you all the best for the future from Pearsons Fareham

4/5

Google

Rating only, no written review.

Silvia · 24 October 2018 · Pearsons Havant

Agent replied · 22 October 2024

Many thanks for taking the time to provide a review from the team at Havant office

4/5

Google

Rating only, no written review.

Tom · 24 October 2018 · Pearsons Havant

Agent replied · 22 October 2024

Many thanks for your kind review from the Team at Pearsons Havant

4/5

Google

Great service from Charlie in getting a new place to rent. Fees rather high but what estate agents fees aren't?

Matt · 24 October 2018 · Pearsons Havant

Agent replied · 22 October 2024

Many thanks for your review and feedback Mr Price, it is very much appreciated. Best wishes from Havant Letting Team

1/5

Google

Rating only, no written review.

Faezeh · 26 August 2018 · Pearsons Southampton (58 London Road)

Agent replied · 24 August 2024

We note your review, but can not address it further as we are not sure to what it refers. We do aim to provide an excellent customer experience across both our sales and lettings services

1/5

Google

staff are friendly enough when you are initiating lease, but will suck every last penny then can out of you when you are leaving them

Gus · 26 August 2018 · Pearsons Southampton (58 London Road)

Agent replied · 24 August 2024

We note your review and are sorry you feel this way about your experience of our letting service; we act for the landlord and have to take and follow their instructions at the end of a tenancy.

5/5

Google

We've had the pleasure of buying and selling a house with Pearsons and can highly recommend them. We found the team very professional to deal with and knowledgable about our area.

Fred · 26 August 2018 · Pearsons Southampton (58 London Road)

Agent replied · 24 August 2024

It was a pleasure to help you move and thank you for the superb review, best wishes to you and your family

5/5

Google

Fantastic service throughout a long process (not the fault of Pearsons) of selling my Mothers flat. Helpful, friendly, courteous and supportive.

Nickie · 21 June 2018 · Pearsons Fareham

Agent replied · 19 June 2024

Many thanks for your kind review and comments from the Team at Pearsons Fareham

5/5

Google

A job well done by Jeremy and his team at Fareham ......thank you! Pearsons at Fareham are simply amazing AGAIN! We have dealt with Jeremy & Mark for at least 25 years in many purchases and sales. Them & their team are incredibly professional. In fact I was stunned to read two negative reviews - they could not have been real customers surely? The difference between this and other estate agents are that Mark & Jeremy have not moved from agents to agents or areas. Their knowledge of Fareham is vast, I would doubt if between them there isn't a house they probably haven't even been in.

Alison · 21 June 2018 · Pearsons Fareham

Agent replied · 19 June 2024

Many thanks for your 5 star review and kind comments. Your feedback is appreciated and we are grateful for your repeat business over the years. We are particularly grateful for your comments about Mark and Jeremy and their (and the teams) knowledge of the Fareham market. Best wishes and we look forward to assisting you again in the future.

5/5

Google

Pearsons have been excellent from beginning to end. Friendly professional support, with regular updates on house move and process. Worked with the team for over a year and everyone we have dealt with has been so helpful. Would thoroughly recommend Pearsons.

Michael · 21 June 2018 · Pearsons Fareham

Agent replied · 19 June 2024

Many thanks for your kind review and comments from the Team at Pearsons Fareham

5/5

Google

Thank you Claire Houghton and Pearsons for a fantastic service. Without Claire's hard work and compassion, the whole experience of selling my late father's flat would have been a painful job. She coordinated and organised the buyers solicitors, who were useless (Warner Goodmans) and it was her that made it happen. I would now hesitate to recommend them nor use them again. Thank you

Sue · 21 June 2018 · Pearsons Fareham

Agent replied · 19 June 2024

Thank you Sue for your feedback and 5 star review. We have let Claire know how pleased you were with her hard work. Best wishes and thanks again from Pearsons Team in Fareham

3/5

Google

Rating only, no written review.

Andy · 17 June 2018 · Pearsons Romsey

Agent replied · 15 June 2024

Many thanks Andy for the 5 star rating and best wishes from the team in Romsey

5/5

Google

Pearsons are a pleasure to deal with. Great service at a good price. Other lettings agents I have dealt with seem to constantly be looking for opportunities to make additional charges. I have never felt that with Pearsons - thank you!

Poppy · 17 June 2018 · Pearsons Romsey

Agent replied · 15 June 2024

Thank you Poppy for a kind review and 5 star rating. Your comments are appreciated. Best wishes from the Lettings Team in Romsey

4/5

Google

Fantastic team that made the whole moving experience as stress free as possible. Really good communication throughout and a pleasure to deal with professional people. Thank you.

Tony · 16 April 2018 · Pearsons Southampton (62 High Street)

Agent replied · 19 June 2024

Hi Tony, thank you for your review and comments, they are appreciated. Regards from the Pearsons Team in West End

5/5

Google

Rating only, no written review.

R · 26 August 2017 · Pearsons Southampton (58 London Road)

Agent replied · 24 August 2024

Thank you for your 5 star rating for Pearsons in Southampton, - it is appreciated. Best wishes from the Team

5/5

Google

A pleasure to deal with throughout the process.

Ben · 21 June 2017 · Pearsons Fareham

Agent replied · 19 June 2024

Many thanks for your 5 Star review and comments. Best wishes for the future from the Pearsons Team in Fareham

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Pearsons

Which Pearsons office has the most reviews?

Southampton (58 London Road) has the most, with 207 reviews rated 4.3 out of 5, followed by Romsey with 135.

Where are the Pearsons offices?

The six Pearsons offices, by town:

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