Pearsons estate agents in Southampton, Romsey, Fareham and 2 more

Thank you for your review we take all feedback very seriously and therefore we are of course disappointed that you found our service was beneath your expectation. We have taken on board your comments and will look to improve the points you have highlighted Having investigated the matter further we can see there was some confusion on our part has come about following more than one arrangement being made with different members of staff regarding the same property which has led to the mistake, for which we would like to apologise. If you would like to contact the branch for a more detailed explanation please feel free to do so. In the meantime if there is anything else we can do to assist you please do not hesitate to contact us again.

Hi Marion, thank you for taking the time to leave us a review. Delighted you are pleased with our lettings services and hope you have settled into your new home. Best wishes from Pearsons Lettings Team in Southampton

Hello Zainab, we are sorry to see your review and comments. We expect to provide an excellent customer service experience to all our customers and are sorry you felt we didn't meet that standard. Regards from Pearsons in Southampton

We are very disappointed to read your review as customer service is of paramount importance to us. We received your lettings enquiry on 24th June and we endeavour to respond to all enquiries within 24 hours. Unfortunately, due to the volume of viewings already taking place on this property we were unable to book any more, particularly under the current Covid-19 restrictions. The property was then let. We are of course happy to register your details and look to find an alternative property for you should you wish.

Hi Rachel, thank you for your review and kind words, we are delighted you are pleased with our lettings service provided by Nicola and the Team at Southampton office. Best wishes

Thanks you Mr New, for your comprehensive review and five star rating , we appreciate you custom over the years and wish you best for the future. Best wishes from the Pearsons Team at London Road, office.

Hi Nick, many thanks for your 5 star review. Best wishes from Pearsons in Fareham

Many thanks for your Five Star review. Best wishes from Pearsons in Fareham

Hi Ryan, many thanks for leaving us a review. Best wishes from Pearsons in Fareham

Thank you for your rating, it is appreciated. Best wishes from the Pearsons Team in Fareham

Thank you Karen for your review and comments. Best wishes from the Team at Fareham

Thanks for the review, we are a firm of estate agents, so unsure about the comment about 'rides' Best wishes

Thanks for your review Debbs. We are a firm of estate agents so a little baffled by the praise for our food. Best wishes

Many thanks for the review Jack, best wishes for the future from Pearsons Lettings Team

Hello Lavina, many thanks for your kind review and recommendation, we are delighted you are pleased with your transaction with Pearsons. Best wishes from Jeremy and the team at Fareham office

We very much appreciate customer’s feedback and we are sorry you were unhappy with our customer service on this occasion. As you mentioned, our representative did leave a message on your answer phone to advise you that he had arrived at the property 15 minutes earlier than the booked appointment and, if you were in the vicinity, he would be happy for you to arrive earlier than the scheduled time, if that suited you. Our representative was then contacted on his telephone by a client, prior to your arrival and he therefore indicated as you arrived that he would be with you in a few minutes. Unfortunately the call was more involved than he expected and he wasn’t able to invite you into the house until precisely 2.30 pm, which was the original appointment time. Naturally, this call would not have been accepted if you had already arrived at the property. He was unaware that you had picked up the message and would be attending ahead of your scheduled appointment. He did not want to be discourteous by closing the door as you had already arrived, however as he was standing in the house, the security of the property was not compromised. During the telephone conversation no personal or private information was discussed. We fully accept that you were kept waiting, for which we apologise.

Hi Ashley, many thanks for leaving us a review. Best wishes from the Romsey Team

Many thanks for your rating which is appreciated. Best wishes from Pearsons team in Romsey

Hi Daniel, many thanks for your five star review. Best wishes from the team at Pearsons in West End

Thanks for leaving us a rating. We would like to understand why you rated us as you did. Contact us at westend@pearsons.com Best wishes from Pearsons in West End

Hello Gill, many thanks for your five star review. We are delighted you are happy with our service. Best wishes from the Pearsons Team at West End office

Thank you Mr Brown for your 5 star review and positive comments about our staff, best wishes from Pearsons in Havant

We are disappointed to read your review. We would like to understand more about the reasons behind your comments, if you could contact us by email havant@pearsons.com or call the office, it would be appreciated

Thank you for your kind 5 star review and best wishes from the Pearsons team in Bishops Waltham