Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI would also like to highlight how impressed I was with Nicola's approach throughout this process. She has been extremely professional, helpful, and responsive, a true credit to your team. Her dedication and excellent service have not gone unnoticed and are genuinely appreciated. “
Barbara · 8 August 2025 · Paul Dubberley Estate Agents Tipton
Agent replied · 9 October 2025
Thank you for your kind words about Nicola! We are so glad to hear that her professionalism, helpfulness, and responsiveness made a positive impact on your experience. She truly exemplifies the high standards we strive for in our team. Thank you for choosing us! #customerlove #excellent service Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had a very good experience with Molly, Meghn, and the letting team at Paul Dubberley.They handled the moving process in a friendly and professional manner.
Their communication was clear and supportive throughout.Everything was well-organised, which made the move much easier for me.Thank you to the whole team for your excellent service!
Leema · 3 August 2025 · Paul Dubberley Estate Agents Bilston
★★★★★ 5/5
GoogleGreat customer service by Olivia and the team.
Really professional service.
Ian · 27 July 2025 · Paul Dubberley Estate Agents West Bromwich
Agent replied · 25 August 2025
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAmazing, all thanks to Kully, we are first time buyers, she has made the process so smooth, she was so friendly and welcoming she answered all our queries, tbf we didn't really have much questions, she explained all the process in such detail. Highly recommend seeing her as advisor if you have option of selection. I definitely would
Zulfiqar · 26 July 2025 · Paul Dubberley Estate Agents West Bromwich
Agent replied · 17 April 2026
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleRating only, no written review.
Pavitar · 25 July 2025 · Paul Dubberley Estate Agents Tipton
Agent replied · 23 September 2025
Thank you for your feedback and we’re sorry to hear about your experience. We’d appreciate the chance to learn more about what happened so please feel free to email us at complianceresidential@connells.co.uk and we’ll be happy to look into it further.
★★★★★ 5/5
GoogleCalled up yesterday with a bit of an unusual request where I expected a lot of hurdles and issues. My call was answered by a lovely woman called Shannon who was empathetic to my situation, told me she would do everything she could to resolve my request and would call me back as soon as she had news. Within the hour she had got everything in place, put me in touch with the right people, and was incredibly friendly and polite throughout. Very pleased with the service I got!
Stephen · 22 July 2025 · Paul Dubberley Estate Agents Tipton
Agent replied · 9 October 2025
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleKevin's fantastic, he's at the end of the phone answering all my questions, he took time to listen and made sure I was happy with what he explained every step of the way
Music · 20 July 2025 · Paul Dubberley Estate Agents Bilston
★★★★★ 5/5
GoogleOlivia came round to do a valuation for us and she was honestly a breath of fresh air. She was one of 3 agents and she was the only one who gave us a pack, shared a slick presentation with and didn't try and push for our business. She was professional with a quiet confidence that means we really can't wait to work with her
Kirstie · 20 July 2025 · Paul Dubberley Estate Agents Bilston
Agent replied · 27 July 2025
Thank you for choosing our agency and for the wonderful review! We are happy to hear that Olivia provided you with a positive experience and we can't wait to work with you as well! We strive to be professional and not pushy, so we appreciate your recognition of our approach. #customerwin #professional #excitedtoworkwithyou
Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 1/5
GoogleThese guys are way too dodgy and untruthful, called about a property for rent,all for me to get another call in less than 10 minutes, saying that the property is no longer available.....blatant liars, this singular action gives credence to all other bad reviews, I literally should have read them before getting in touch.
Chuks · 17 July 2025 · Paul Dubberley Estate Agents West Bromwich
★★★★★ 5/5
GoogleGood service- helpful and understanding staff. Very good at guiding you through the process and answering queries. Efficient and reactive- overall very pleased
Special thank you to Manisha who was amazing with the process. 100% would recommend.
Ramandeep · 11 July 2025 · Paul Dubberley Estate Agents West Bromwich
Agent replied · 9 September 2025
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleThese guys are way too dodgy and untruthful, called about a property for rent,all for me to get another call in less than 10 minutes, saying that the property is no longer available.....blatant liars, this singular action gives credence to all other bad reviews, I literally should have read them before getting in touch.
Ada · 11 July 2025 · Paul Dubberley Estate Agents West Bromwich
Agent replied · 9 September 2025
Dear Ada, we apologise for any inconvenience you experienced. We strive to be transparent and truthful in our dealings. We will review our processes to ensure this does not happen again. Thank you for bringing this to our attention. Please do contact us via complianceresidential@connells.co.uk if you wish to discuss further your rating and any concerns you may have.
Kind regards, Maggie, Customer Relations.
★★★★★ 5/5
TrustpilotBrilliant service by the team at paul…
Brilliant service by the team at paul dubberley lettings I would recommend this company to my friends helping me sort out my tenancy and payments a great help thank you all
Theresa · 30 June 2025 · Paul Dubberley Estate Agents Tipton
★★★★★ 1/5
TrustpilotThese people are unprofessional and…
These people are unprofessional and don't know about their work.they took my money and now they are not responding. I am trying from months to get my money back but they are scam people.
Rajesh · 25 June 2025 · Paul Dubberley Estate Agents Tipton
★★★★★ 5/5
GoogleI recently used these to purchase my first home, as I was new to buying houses it was a bit overwhelming, i had a meeting with Kevin to discuss my options and from the first meeting to getting the keys he was wonderful very reassuring answerd any questions I had discussed values and advised if offers were too high I would highly recommend Kev and all the staff
Sammie-jo · 2 June 2025 · Paul Dubberley Estate Agents Bilston
★★★★★ 5/5
GoogleFantastic interaction with George at Paul Dubbely!
I usually don't take cold calls, but I'm really glad I answered when George reached out. From the very start, he was professional, respectful of my time, and incredibly knowledgeable. George had clearly done his homework and presented information in a way that was both clear and compelling.
What stood out most was his friendly demeanor, no pressure, just a genuine conversation. He listened to my needs, answered every question confidently, and left me feeling like I was in good hands. If this first call was any indication of how Paul Dubbely operates, I’m impressed.
Thanks again, George, top-notch service from start to finish!
Reece · 26 May 2025 · Paul Dubberley Estate Agents Tipton
Agent replied · 23 September 2025
Hello Reece,
Thank you so much for your fantastic 5* review! We're thrilled to hear about your positive experience with George at Paul Dubberley. It's wonderful to know that his professionalism and friendly demeanor made such a great impression. We appreciate your kind words and look forward to assisting you further.
Best regards,
Lucy, Customer Relations Team
★★★★★ 1/5
GoogleHardly ever answer the phone, how can they let out a property for me if they never answer the phone to prospective tenants? Had issues with paperwork in the past too. Gone elsewhere this time round to let out my flat.
Paul · 23 May 2025 · Paul Dubberley Estate Agents Tipton
★★★★★ 1/5
GoogleVery poor service not listening properly not guide properly , this company take money first but can’t listen , if I said about my refund they said 21 days you get your money back but still 1 month is gone but still I am waiting for my refund . My experience is very bad I no recommend for this , try another property agent
Darbara · 21 May 2025 · Paul Dubberley Estate Agents West Bromwich
Agent replied · 13 June 2025
Hello Darbara,
Thank you for sharing your feedback with us. I'm sorry to hear about your experience and the issues you've faced regarding your refund. Please contact us at complianceresidential@connells.co.uk so we can address your concerns directly and work towards a resolution.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe approached Paul Dubberley to market our property for sale and an appointment was made for Shannon-Rae Kibble (Instructions Manager) to visit us to do the valuation. We found her very easy to talk to, polite and knowledgeable. We would have no hesitation in recommending her to any future sellers.
Steve · 21 May 2025 · Paul Dubberley Estate Agents Tipton
Agent replied · 13 June 2025
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotNEVER USE THEM!!!
Where do I start. NEVER use Great Bridge office! Alex come out and sold us the dream. It soon come to light he overpriced our property, did no viewings himself (most viewers didn’t turn up) marketing was very poor too.
We then found out Alex was sacked for gross misconduct. Since then personnel has changed weekly, they employ anyone now with no property knowledge. Don’t try ringing before 11.30am too as they won’t answer! Nicola the so called Manager is rude and never replies to you either which is shocking.
I had to chase up viewing feedback - no urgency at all. I spoke with the Area Manager Stephen about my concerns, he didn’t want to know and made it clear the contract was in place and nothing we could do.
Move on 16 weeks, minimal viewings, very poor service. I’ve served my notice and now gone to Skitts Great Bridge who are excellent. Loads of viewings and offers so highly recommend.
Just to top it off, Paul Dubberley aren’t removing my property from their database so will be reporting them to Trading Standards for this as it’s now breach of contract.
People please stay away from this company - what a waste of 16 weeks!!
Padstow · 17 May 2025 · Paul Dubberley Estate Agents Tipton
★★★★★ 5/5
GoogleAs first-time buyers, we were nervous about the mortgage process, but Manisha made everything so easy to understand. The team was incredibly patient, answered all our questions, and guided us every step of the way. Thanks to their support, we secured a good rate and felt confident throughout. Highly recommend for anyone new to home buying !
Rohan · 10 May 2025 · Paul Dubberley Estate Agents West Bromwich
Agent replied · 13 June 2025
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotCancelled mortgage appointment without letting me know
Had a mortgage appointment today at the Great Bridge branch. The person my appointment was with was not at work and there were no other staff available to take the appointment. They were going to call a member of staff at the Wednesbury branch to see if she could cover my appointment but she had just gone into an appointment herself so could have been another 30+ minutes and still not been available. They said someone had left a voicemail 3 times during the week to cancel my appointment, but I haven’t had any calls or voicemails so they have lied to me, and they sent me a text yesterday to confirm my appointment. What a waste of time.
Amzzzz · 19 April 2025 · Paul Dubberley Estate Agents Tipton
★★★★★ 5/5
GoogleChelsea gave excellent customer service and was always on hand with a prompt response for any queries raised. She also showed a thorough understanding of the property market. Thank you!
George · 18 April 2025 · Paul Dubberley Estate Agents West Bromwich
Agent replied · 13 June 2025
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKevin and Olivia were the best person we could have met,they made our mortgage possible
Rajvit · 18 April 2025 · Paul Dubberley Estate Agents Bilston
★★★★★ 5/5
GoogleFantastic service from Kully from start to finish so helpful absolutely amazing job!! She’s the best advisor I have met and deserves a Promotion!!!
Ramneet · 3 April 2025 · Paul Dubberley Estate Agents Tipton
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
