Every review we hold for the Tipton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleTodd was absolutely brilliant, as first time renters he was able to help answer all of our questions, speak to the landlord for us and we had such a smooth transition into our new home and he even checked in on us over the phone when we moved in. Thank you Todd for all of your help and for going above and beyond to make sure our first place was special and great for us
Eloise · 16 March 2026
Agent replied · 16 April 2026
Thank you for the glowing review, we are thrilled to hear about your positive experience with Todd! Our team takes great pride in providing exceptional service to our clients. We are so glad that Todd was able to make your first renting experience smooth and special. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleOverall a great experience selling my property through PD Great Bridge. I put my property on the market with Nicky middle of May and it sold within days. Erik took over the sale and kept me well informed on any updates and processes that he could, as I felt I was getting no or incorrect information from the solicitor I used (company recommended through Paul Dubberley).
Nicky and Erik were lovely, friendly, personable and supportive. Always ready to take on my concerns and assist as best they could.
Thanks both you got me through it in the end 😁
Leanne · 29 October 2025
Agent replied · 12 November 2025
Thank you for your kind words! Our team at PD Great Bridge takes pride in providing excellent service to our clients. We're glad we could make the process of selling your property as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleShannon was brilliant from start to finish of a very stressful house sale. She kept us updated at all times & her communication was great, she took it upon herself to go above & beyond by chasing the buyers solicitors & even printing documents for the buyer to speed up the process.
I can’t thank Shannon enough for all her help!
Stacey · 2 April 2026
Agent replied · 16 April 2026
Thank you for the amazing review! We are so happy to hear that Shannon went above and beyond to make your house sale as stress-free as possible. Our team takes pride in providing exceptional service and we are thrilled to have had the opportunity to assist you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have been in my new property for over 1 month now and it wouldn't have happened if it wasn't for Todd. He was amazing, as a first time renter he walked us through the whole process. If we had any questions he was always happy to answer them very quickly. Me and my partner are so grateful for the time he took to answer our questions and making us feel at ease. Thank you so much Todd you was amazing.
Sarah · 2 October 2025
Agent replied · 9 October 2025
Thank you for your kind words! It brings us joy to know Todd was able to make your first renting experience a smooth one. We're here to help and support you always. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had an excellent experience with Nicola and the team at Paul Dubberley Estate Agents. They were professional, helpful, and always quick to respond to any questions I had. Nicola went above and beyond to make the process smooth, keeping me informed every step of the way. I would highly recommend them to anyone looking to buy or sell a property.
Craig · 29 October 2025
Agent replied · 12 November 2025
Thank you for the kind words, we are thrilled to hear you had an excellent experience with our team! Our goal is always to provide professional and helpful service, and we're so happy to hear that we were able to meet your expectations. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAfter looking to rent a property for some time I found the perfect place using Paul Dubberly, from first being shown around said property to finally getting the keys the process was swift and too plan.
This was all seen through with Shamilla Kousar senior lettings negotiator who I found while being very professional also vibrant and down to earth.
I would like to take this moment to thank Paul Dubberly and especially Shamilla for getting me settled so quickly.
Yours
Craig Butler .
Craig · 27 December 2024
Agent replied · 10 January 2025
Thank you Craig for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleThis Estate Agent is without question the very worst I have dealt with in the 30 years I have been buying, selling and letting properties. Communication is dreadful, telephones not answered, messages and emails not responded to and when …
Isaac · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for taking the time to speak with one of our senior complaints handlers today and for sharing the full details of your experience. Your feedback is extremely valuable to us, and as discussed, we are treating this as a … More
★★★★★ 5/5
GoogleI had an excellent experience with Shannon and the team at Paul Dubberley Estate Agents. From the very beginning, Shannon guided me through the entire process and kept me informed at every stage. She was professional, incredibly helpful, …
Eduard · 16 February 2026
Agent replied · 16 April 2026
Thank you for the wonderful review! We strive to provide top-notch service and are thrilled to hear about your positive experience with our team. It was our pleasure to help guide you through the process and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat service from the team, especially Shannon who has been very professional and thoughtful in helping us through the process of a sale. She has dealt with all our enquiries with patience throughout.
Bal · 2 April 2026
Agent replied · 16 April 2026
Thank you for your kind words! It's always a pleasure to work with dedicated and professional team members like Shannon. We're glad she was able to provide the level of service you deserve. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGreat experience selling my house with this team. Shannon was my main contact throughout and genuinely looked after my interests the whole way. She kept communication clear and honest, which made the process feel far less stressful. …
Samee · 16 February 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear about your positive experience selling your house with our team. Our goal is to provide clear and honest communication while keeping your best interests in mind. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI am due to complete my home purchase in 2 days. Many thanks to Shannon and Taylor for being very communicative and helpful through every step of the way, made the process a whole lot easier. 😁 …
Max · 16 February 2026
Agent replied · 16 April 2026
Thank you for choosing us for your home purchase, we're thrilled to have been able to make the process easier for you! Congratulations on your new home, and thank you for recognising our team's hard work. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleShannon was always available, honest and supported us all the way through. She went above and beyond to support us in our move and I cannot recommend enough.
Thank you 🙏🏻 …
Richard · 2 April 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! It was a pleasure to assist you and I'm so glad to hear that your move was successful with my help. I truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRecently dealt with Paul Dubberley to let out our property. Todd was very helpful and supported us in finding suitable tenants. I would highly recommend Todd at Paul Dubberley, very kind and friendly gentleman. Service provided by Todd was excellent and we were kept informed of the progress at all times.
Tarunjit · 2 October 2025
Agent replied · 9 October 2025
Thank you for your kind words and for choosing Paul Dubberley. We are thrilled to hear that our team member, Todd, provided you with excellent service and helped you find suitable tenants for your property. We pride ourselves on our communication and keeping our clients informed every step of the way. Thanks again for recommending us! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery pleased with the service provided by Shannon ,sold our house within 4 weeks of Shannon putting it on the market, stayed professional till completion.
Thank you
Sharon Jason Norris
Jason · 26 March 2026
Agent replied · 16 April 2026
Thank you for your kind review, Jason. We're thrilled to hear that Shannon provided such excellent service and helped sell your house in just 4 weeks. We pride ourselves on professionalism and it's always rewarding to see our clients happy. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleNicky and the team at Paul Dubberley in Great Bridge were great. Right from putting my buy to let house up for sale to the completion they were friendly, efficient and went over and above to assist me in getting the sale completed . I would recommend their services wholeheartedly.
Deborah · 2 September 2025
Agent replied · 23 September 2025
Thank you so much for your kind words, it means a lot to our team at Paul Dubberley in Great Bridge! We strive to provide friendly, efficient, and above-and-beyond services for all our clients. Your recommendation means the world to us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotAvoid - unreliable unprofessional make arrangements to call then do no
I received two phone calls, 01902 920237 on 27 August 2026, the first one at 10:01, the second one at 11:06. They wanted to poach me from leaving the estate agents I am currently with and put my house on the sales market with them. A bit on the impudent side. The man who phoned me the second time, he was different to the first man, then said he would phone me back in 10 minutes, regarding getting a valuation on the house in which I live. He did NOT. He also arranged a phone back the following day, today 28 August 2026 at 2.15 pm in connection with the property that was already for sale. Again nobody phoned me back. This company is absolutely useless, they make empty promises about getting back to customer but NEVER do. Go to another estate agents who will keep their word because this one does NOT. It is their loss as I will NOT be doing business with them now or in the future with regards the sale of my home plus my other rental properties. If I am told someone will phone me back, then that is what I expect. This is a reflection of their appalling, dreadful service. AVOID.
Carol · 28 August 2026
★★★★★ 5/5
GoogleVery pleased with the polite and efficient service from Nicky and her team. We were despairing of ever selling our house but Dubberleys got us over the line and assisted at every stage. Thank you!
Richard · 21 November 2025
Agent replied · 12 December 2025
Thank you for your kind words! We are thrilled to have helped you sell your home and we appreciate your trust in our company. We will continue to provide the same level of polite and efficient service to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy Property was sold with another agent but we was having complications and Paul Dubberley came on board and have been exceptional from start to finish.
I was particularly impressed with Nicola, she looked after my sale throughout the process and kept me updated as well as offering professional advice when I needed some guidance. I would highly recommend this agent to anyone who is looking to sell their property, fantastic Team and thank you for all your help.
Ajit · 15 April 2024
Agent replied · 14 June 2024
Thanks for the excellent recommendation and 5* review ajit trehan! Best wishes, Lucy, Customer Relations.
★★★★★ 3/5
GoogleI signed up with PD in May. For about 10 months, we had almost no viewings (one offer way below asking price) so I decided to terminate the agreement. Interestingly, right after I requested to end the the contract, viewings suddenly started. It felt clear that this was only because they were afraid of losing a client. So my advice is: if you want to work with PD, go ahead - but be prepared to chase them if you expect genuine effort on their part.
Monika · 7 October 2025
Agent replied · 9 October 2025
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleCalled up yesterday with a bit of an unusual request where I expected a lot of hurdles and issues. My call was answered by a lovely woman called Shannon who was empathetic to my situation, told me she would do everything she could to resolve my request and would call me back as soon as she had news. Within the hour she had got everything in place, put me in touch with the right people, and was incredibly friendly and polite throughout. Very pleased with the service I got!
Stephen · 22 July 2025
Agent replied · 9 October 2025
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleFantastic interaction with George at Paul Dubbely!
I usually don't take cold calls, but I'm really glad I answered when George reached out. From the very start, he was professional, respectful of my time, and incredibly knowledgeable. George had clearly done his homework and presented information in a way that was both clear and compelling.
What stood out most was his friendly demeanor, no pressure, just a genuine conversation. He listened to my needs, answered every question confidently, and left me feeling like I was in good hands. If this first call was any indication of how Paul Dubbely operates, I’m impressed.
Thanks again, George, top-notch service from start to finish!
Reece · 26 May 2025
Agent replied · 23 September 2025
Hello Reece,
Thank you so much for your fantastic 5* review! We're thrilled to hear about your positive experience with George at Paul Dubberley. It's wonderful to know that his professionalism and friendly demeanor made such a great impression. We appreciate your kind words and look forward to assisting you further.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleBuying a house through Paul Dubberley. So far the service has been great with first arranging a viewing right up to negotiating a price. Nicola Powers has been on top of everything from the start. Great communication and prompt. Hoping the rest of the experience will be as smooth.
Narinder · 24 September 2024
Agent replied · 24 October 2024
Thank you so much for your glowing 5* review Narinder! We're thrilled to hear that Nicola has provided great service and communication throughout your home-buying process. We hope the rest of your experience continues to be just as smooth. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleTodd was really helpful at getting me a property
Hadi · 23 December 2025
Agent replied · 25 December 2025
Thank you so much for your kind words, we're thrilled to know that Todd was able to assist you in finding your property. Our team is committed to providing exceptional service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would like to say that I am extremely pleased with the service I have been provided. Putting my property on the market and already getting offers on first set of viewings. Priced correctly, I never thought it would be this easy. I have …
Phil · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear that you had a fantastic experience with our team, especially Erik. We strive to provide excellent service and get our clients the best results. Thank you for recommending us to your loved ones, it means a lot to us! Kind regards, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
