Trusted Agent profile
★★★★★
756 reviews across 3 offices and 3 platforms
Paul Dubberley Estate Agents has three offices, in Tipton, West Bromwich and Wolverhampton. Together they have 756 reviews on three platforms, rated 4.5 out of 5 overall.
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Paul Dubberley Estate Agents's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThank you so much for your help to sold our property. We are really happy to work together next time. I also recommend for other people to choose your agency.
Thank you for leaving us your superb 5* review and recommendation Kestutis Kazlauskas. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy experience has been good kevin thompson was my mortgage broker he promised me that he would get me in the property before the dead line and he's done it he has done a great job.
Thank you for taking the time to leave us this tremendous 5* review Jermanie. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe day we walked into kevin Thompson office in February asking for his advice on mortgages would you belive that we had our dream home 3 months later. Kevin always kept you informed on how things was going,he always made you feel welcome when you saw him ,we would recommend kevin to anyone who wants thier dreams to come true. Thank you to kevin Thompson and the team in paul dubberley bilston.
Zoe many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom our initial meeting to our final completion, Kevin has been nothing but supportive and helpful. We had a number of hiccups and issues along the way but he guided us through it. He was honest, transparent and a genuinely nice and friendly man! I would recommend him to anyone Dion and Chantelle
Thank you for your thoughtful 5* review and recommendation Dion! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you so much to Kevin Thompson. He has been amazing for the last 10 months. Kevin has had to do multiple amendments on mortgages for us on multiple properties that fell through for various reasons. He also had to do another mortgage for us due to it running out. At no point has he ever made us feel like an inconvenience or nervous to tell him about another thing that went wrong. At every turn he was there to help and advise, we had our doubts when we first walked in due to a bad experience many years ago with a independent mortgage advisor. I'm so glad we went and met with him as he was so professional, knowledgeable and down to earth he put us at ease straight away. If you are thinking about it please go and see him, he really is amazing and works so hard for you not to mention the great deals he gets you! Thank you again Kevin!
Dear Hannah, thank you for sharing your wonderful experience with Kevin Thompson at Paul Dubberley Estate Agents Bilston. We are thrilled to hear about the exceptional service he provided you throughout the process. Kevin's dedication and professionalism truly shine through in his work. We appreciate your kind words and recommendation. If you ever need assistance in the future, please do not hesitate to reach out. Thank you for choosing us! Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from Elisha & Chelsea at the West Bromich branch. Suitable tenants found quickly and we were kept well informed throughout the process. Professional attitude and a good understanding of how to deliver excellent customer service.
Greg many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Rukhsana thank for your 5* review.
1/5
GoogleAwful service, we booked in a house valuation , where we got a confirmation they will be attending in writing and no one attended on the day. No notification of them not attending or cancelling. so when it had gone 15mins of them being late , we rang the office and the man i spoke to Bindy (apparently the manager),had no remorse and instead said as no one answered the phone on the day that we were not going travel all the way from west brom to hockley incase no one was home. My argument is that if the customer has not cancelled then the estate agent should assume the valuation is still continuing and not making up their own mind on whether we will be home or not. This is very unprofessional and i will not be using this estate agent for any services again, the attitude stinks.
Hello, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
4/5
GoogleThey are very helpful and punctual for them service. We purchased our first property by Paul dubberley and didn't get any issues. For ( Skye Derby) I would say she's very helpful and friendly whenever I asked her by email or call I don't have to wait for long. All staff are brilliant and helpful. I hope when someone I buy next property by them. Thanks to (Paul dubberley )
Hi Singh Heera, thank you for sharing your positive experience with us! We are delighted to hear that Skye Derby and our team provided excellent service during your property purchase. We look forward to assisting you with your next property in the future. Thank you for choosing Paul Dubberley Estate Agents! Kind regards, Lucy, Customer Relations.
5/5
GoogleI really appreciate Mr Kevin Thompson from Paul Dubberley.Outstanding service
Thank you for your kind words, Gurvinder Singh! We are delighted to hear that Kevin provided you with outstanding service. If you need any further assistance, please do not hesitate to reach out.
5/5
GoogleTo Kevin thompson At the start of our journey buying a home it was but a dream and we thought it was going to stay a dream. we had lost hope until the very moment we met you. You are kind reliable hard working very professional and above all else you have a care for people a real genuine care that emanates and shows in all you do. Nothing was ever a problem if we called you were there if we had questions you had the answers. Nothing can really put into words what you have done for us all we can do is say thank you from the bottom of our hearts. Just know you change peoples lives and make a huge difference when all hope seems lost. You made our dream come true Kevin we will always be eternally grateful to you.
Thank you Jason Hill for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had an outstanding experience with Mr. Kevin Thompson from Paul Dubberley Bilston. From the initial consultation to the final signing, he demonstrated exceptional professionalism and dedication. He was incredibly knowledgeable about the local market, providing valuable insights that helped me make informed decisions. Communication was clear and prompt, and he went above and beyond to ensure a smooth transaction. We highly recommend Mr. Kevin Thompson for anyone looking to buy or sell a property. His expertise and commitment are truly unparalleled. As a first-time homebuyer, we were quite anxious about the process, but Mr. Kevin Thompson made it incredibly smooth and stress-free. From the very beginning, he was patient, attentive, and incredibly knowledgeable. He took the time to explain every step in detail, ensuring we felt comfortable and informed throughout. We highly recommend it. Thank you, Mr. Kevin, for your outstanding service!
Thank you for leaving us your 5* review Manpal!
5/5
GoogleMassive thank you to Elisha and Chelsea, who have been absolutely amazing helping us :) couldn’t recommend them enough!
Zoe Langley thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleElisha and Chelsea have been an amazing help with the Rentals. Always helpful, easy to communicate and willing to go the extra mile! Thank you so much, for all your help, highly recommend! Genuinely interested in doing the best for you, and providing great service!
Sunny Kumari many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI used Manisha at Paul Dubberley to arrange my new mortgage, she has been great throughout the whole process. Communication was great. Very helpful throughout the process. Would keep coming back to her for any future mortgages. Thank you for all the help.
Thank you Gurleen Kaur for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleElisha and Chelsea have provided a great service to me. I previously went with W&K Properties but this lasted less than a week as they were pressuring me into accepting a tenant when I wanted to wait for the right fit for me. Paul Dubberley's team came up trumps and provided a much more comprehensive service. I found a tenant within days that I am happy with. It is a big thing to trust someone else to take care of your property when you are an accidental landlord, but I would happily recommend and use this service again. Thank you ladies!
BeingJoWood many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service from Paul Dubberley Team, especially Elisha and Chelsea. Communication was very good throughout in finding me the right tenant. Also they found suitable workmen to complete jobs at the property, which saved me time. Elisha and Chelsea made the process pleasant and stressfree. Thank you to all involved. I would highly recommend Paul Dubberley Letting Agents West Bromwich to anyone looking to let out their property. Rhonda Bird
Thank you Rhonda Bird for your glowing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJordyn has very good service
Thank you Es!
5/5
GoogleMy fiancé and I dealt with Mia and Jordyn (Bilston branch) when renting our first home and it was a smooooth operation. We received top service from start to finish and were walked through the process with absolute professionalism!! Friendly team and would 100% recommend. Thanks guys ☺️
Hi Hannah, Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
5/5
GoogleManisha knows her job very well.. good advice very knowledgeable.. can't fault anything
Thank you Jason Reynolds for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleRented a flat from the West Bromwich branch and was promised to clean and get ready before I get the key handed over to me, it’s more than a month and there’s nothing they did, quick to take money but never cared to take actions against the landlord to resolve the issues in the flat. Worst agency to rent from…
Thank you for taking the time to leave this feedback. If you would like to go through this in more detail at all, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleAt nine o clock the Paul dubberlery agent called me are you coming to this property I said yes we are. Once I had arrived at in 12.30 (the appointment was at 1.00).it was a 3 hour drive from Bedford they phoned, me at 12.59 saying the house is still pending bare with me 2 seconds and hanged up. after 6 mins they said unfortunately this has been cancelled because the owners of the housenare not awnsering the door. I said this is not a fair excuse because I drove three hours here to view this house they said sorry but I said it's not alright you time wasted me and you time wasted yourself but they still say sorry but in anger I hanged up on the phone I hope in the future this does not happen to anyone if they come far away it's difficult one to another it's not easy driving hours to hear this has been cancelled hope all staff improve better.
Hello Aryan Ahmed, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleAfter multiple recommendations, I decided to use Manisha as my mortgage broker and I was not dissapointed. Although speaking to multiple ‘cheaper’ options, i quickly realised you are paying for quality, experience, honesty and fantastic communication with Manisha. She was able to work her magic and turnaround the mortgage process in no time at all. Truly a legend. Pay the price and use someone who will make it easy for you. Highly recommend. 5 STARS. Also a special mention to Ashleigh and Jack who are also both really professional and very welcoming - no pushy sales tactics here. Great branch!
mohammed Mansoor thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
GoogleI would have gave this place a 0 star!! I approached the rental department to find me tenants for my property. I trusted this company as this is what they are professionals in. This agent miserably failed to do the proper checks on the tenants. The tenants they approved stopped paying the rent after 2 months of moving in.The tenants this company approved have NO respect for my property. Ive had to take the tenants to court for possession of property, which has cost me thousands. I’ve had sleepless nights, anxiety and bought on a lot of stress. DO NOT use this agents!! AVOID, AVOID, AVOID!!!
Hello kalwinder kaur, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tipton has the most, with 266 reviews rated 4.4 out of 5, followed by West Bromwich with 245.
The three Paul Dubberley Estate Agents offices, by town:
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