Trusted Agent profile
★★★★★
255 reviews across 2 offices and 2 platforms
Parsons Son and Basley has two offices, in Brighton and Portsmouth. Together they have 255 reviews on two platforms, rated 4.1 out of 5 overall.
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Parsons Son and Basley's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Parsons Son and Basley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHaving had bad experiences in the past with estate agents, I entered into a contract with Parsons Son & Basley to sell my house with scepticism. However Nick and Harvey were great, and I felt as though they went the extra mile in trying to find us a buyer. I am more than happy to recommend them :-)
5/5
GoogleWhat can I say about Nick Simmonds of Parsons? A true professional and a gentleman. My Mother purchased a property, which Nick was the agent for, but unfortunately for him it was no easy sale. We had the worst time with a property managing agent who tried everything he could to scupper the sale for my Mother. My Mother is invalided and as you can appreciate she was very stressed and it caused her illness to flare up. Lucky for us we had some wonderful supports around us to heal the huge cracks caused by this awful man. Nick was always calm and never seemed phased by anything. Nothing was too much trouble for him and he'd do anything he could to ensure all concerned were taken care of. I would highly recommend Parsons, and especially Nick, if you have a residential property which needs selling. I've used them before and I've never been disappointed. Carey
5/5
GoogleI have rented a flat through Parsons Son and Basley for some time and had very positive experience with the agency. The whole of Lettings team, in particular Jessica, Rachel and Ben have been of great help in resolving any and all issues that I’ve had, they have been attentive, proactive and highly professional every time I dealt with them. I thoroughly recommend their agency for potential landlords and tenants in the Brighton and Hove area.
5/5
FacebookGreat service from Jess and her colleagues, I would have no hesitation in recommending them. We have rented a flat from them over the last 18 months and nothing is too much trouble or effort for them 5*
I don't believe in luck, I believe in trust and understanding, I've been with Miss EVELYN JOSHUA for some YEARS and I've made a good amount of money with her simple strategies of trading. Meeting with her has been the best experience that has happened to me in the past few months and I'm expecting yet another payment from the broker. Scammers are everywhere but to find a reliable trader like Miss EVELYN JOSHUA is not an easy task and my advice for you all is to come over and join her. contact her directly on her WhatsApp:+1(804)391-9232 E-mail:evelynjoshua24trades@gmail.com
5/5
GoogleRating only, no written review.
5/5
GoogleMichael Keilthy provided a professional and well followed up service with a relaxed and friendly nature - thank you.
1/5
GoogleVery unprofessional. Wasted our time. Bad communication while trying to view a house. The agent didn't turn up and did not let us know. 15 minutes late rang but left no message. When we called back on various numbers no one picked up. We were informed after visiting the office that their employees don't have mobile phones.
1/5
GoogleWe've been trying to get the communal damp sorted out in our flats in Brunswick Street East for three months with no success and they are not even returning our calls! What are they actually doing for their management fee? If they don't sort it out pronto, we will be looking for a new management company. Judging from the reviews on this thread, nearly all the complaints tend to be about maintenance and management, so this is clearly their weakest area.
5/5
GoogleProviding a nonsense-free service, together with help with all the points requiring attention, Parsons Sons and Basley made the sale of my house a painless, efficient and successful process. Michael and his dynamic team were always professional, friendly and polite. Many thanks!
5/5
GoogleMy personal experience with this branch of Parsons Son and Basley has been brilliant, Rachel and the girls have always gone above and beyond to provide the best customer satisfaction, incredibly friendly and experienced! I have no hesitation in recommending them to anyone interested in Lettings. :)
5/5
GoogleAs a long time contractor for Parsons Son and Basely, we have enjoyed an excellent relationship with them and we find their team to be helpful and knowledgeable at all times. Their experience shines through with the handling of their properties. A fantastic agent to work with. - SmartLet Professional Property Reporting
5/5
GoogleI was a tenant in a property let through Parsons Sons and Basley for two years until just recently. I can't recommend them enough. Fantastic service on all the obvious fronts throughout, but in two areas where you won't know what you're getting with an agency until it's too late to do anything about it, (when you need repairs and when it's time to get your deposit back), things couldn't have been better. I held off writing a Google review until I'd been through the entire process, and everything was great. No hiccups, no unexpected charges, no forgetting about existing tenants, only helpful service whenever requested. In particular, I have to thank Karen, who was always really helpful on inspections and with repairs, because she really went the extra mile with the checkout process when she didn't have to. Five stars from me.
5/5
FacebookReally helpful and knowledgeable Would 100% recommend
I don't believe in luck, I believe in trust and understanding, I've been with Miss EVELYN JOSHUA for some YEARS and I've made a good amount of money with her simple strategies of trading. Meeting with her has been the best experience that has happened to me in the past few months and I'm expecting yet another payment from the broker. Scammers are everywhere but to find a reliable trader like Miss EVELYN JOSHUA is not an easy task and my advice for you all is to come over and join her. contact her directly on her WhatsApp:+1(804)391-9232 E-mail:evelynjoshua24trades@gmail.com
5/5
FacebookRating only, no written review.
5/5
GoogleVery efficient, friendly and professional service - I have both bought property, and let property with this firm and I'm always pleased with their work
4/5
GoogleAfter some less than helpful dealings with one or two other commercial agents in Brighton I tired a firm that looked more like they would be more helpful and understanding. I was right, Barry Hough at Parsons was polite, approachable and very down to earth something some of the snotty other firms could learn from. Long story short we wanted to move from the backstreet start up shop to the high street, however with minimal budget at that time, it was not going to easy. Most other firms did not have the patients or perhaps could not see a worth while commission for their efforts to bother going the extra mile, Barry and his firm Parsons Son and Basley however were different and did stick to looking for what i needed, Furniture And Bedz has now moved moved up the next rung of ladder to London Road Brighton and have our first high street shop. So big thank to all at Parsons Son & Basley, from Barry Hough their commercial agency manager to lovely young lady who handed me the keys with smile, knowing what it meant to me, the firm seems to be there for everyone including the little guys too. Thank you
1/5
FacebookWATCH OUT: This estate agency uses landlords who tried to charge us £200 for cleaning. Before disputing this with the TDS, we offered them £50 which they refused. The estate agency was completely biased towards the landlords throughout. The TDS have now decided that we are to be awarded £150, with £50 going to the landlords.
1/5
Googlejust shocking and thats being polite 1 year to arrange lease extension management of buildings awful - if you get a returned call you are in luck
1/5
GoogleThe worst agency to deal with. Spoke to the agent (Max) on Tuesday , and we've agreed that we will be back in Brighton on Saturday. We came over from London , to find out that they can't show us any apartments!!! They claimed that they've called me on my cell on Friday. I have received multiple calls on Friday, from different people, except from THEM. Rude staff. Stay away from them.
1/5
GoogleVery unprofessional, slow and use bullying tactics. We have been renting property in Brighton for 15 years and this agency have quite possibly been the least professional. Checking into the property, it had not been cleaned or repairs done which we contractually agreed. At the check-in, they didn't even bring the correct keys so we couldn't move in until 2 days later. Once in the property the simple repairs we asked for (such as a missing extractor grille or an unsafe oven door in which the glass cracked) took months to be taken care of. At this point now we have asked for repairs to be carried out to a leaking roof, where rainwater is coming into a bedroom and onto the floor. The agency investigated and admitted this is a pre-existing problem with the property. Clearly they are ethically at ease with painting over water damage and re-letting a property with leaking ceilings. Instead of repairing the fault, Parsons Son and Basley have decided to serve a Section 21 eviction, which according to our legal advice is an illegal act now known as a Retaliatory Eviction, where landlords on short-term tenancy contracts evict tenants instead of making good the repairs. As a tenant I would avoid this company at all costs. Considering their fees are higher than average in this city, I would have expected a higher level of service but it is quite the opposite.
5/5
GoogleHonestly a cut above the rest. I have rented with a number of letting agencies over the years in Brighton and I can safely say that these guys are top notch. The way they operate their business is extremely efficient and professional. From the first viewing, the letting agent (Max Pepper) was early, exceptionally helpful, honest and upfront. With him and his colleagues help, I was able to get all the paperwork finalised in record time (I think it was less than two weeks from first viewing to moving in, and that was including me being slow at times and the use of a third party reference agency ) . Come move in day, it was by far the smoothest check in I have done- the property was well cleaned, they had also replaced the carpets as there were a few stains on them when I viewed it. Unexpected but greatly appreciated. As to be expected when moving in, there were a few issues to address. Within hours of dropping them an email to raise the issues I had calls from external contractors. Never have I had an agency act so quickly- usually you have to chase and chase only to be told "we have no interest in repairing this" - not the case here. This is my first ever recommendation of a letting agency so don't consider this a light undertaking! My experience with these guys so far has been excellent.
4/5
GoogleWas very happy with the service and found all members of staff very friendly and helpful.
5/5
GoogleWe sold quickly and everything went through without a hitch, thanks to the knowledge of the commercial sales team, who were able to guide on price and find the right buyer. An excellent and professional service from start to finish.
1/5
GoogleWorst letting agent on street. Everyone here is a novice & learning about work. 1.Every step they makes mistakes. 2.They don't ask consolidated document & asks for document everyday 3.They makes mistakes in payment summary & tells later that they want more money 4. Totally inexperienced & unprofessional. Learns things everyday & applies on clients which is painful 5. They don't even care about clients. I had to stay on road for few hours on my lease day just due to the company & owner was not agreed in their terms. What an excuse!! 6. They don't know anything about Foreign nationalities. They try to apply same rule & ask similar documentation for foreign nationals like UK citizen. If you ask for any alternatives, they straight tell NO. Beware!!! Don't go there.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brighton has the most, with 244 reviews rated 4.1 out of 5, followed by Portsmouth with 13.
The two Parsons Son and Basley offices, by town:
Yes. In The Trusted Agent 2026 awards, BN1 won Trusted Agent.
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