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Park & Bailey - Coulsdon estate agents in Coulsdon, Caterham on the Hill and Woldingham

4.9

★★★★★ Excellent

691 reviews across 4 offices and 3 platforms

Park & Bailey - Coulsdon has four offices, in Coulsdon, Caterham on the Hill and Woldingham (two offices). Together they have 691 reviews on three platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

685

Reviews on Google

All 4 offices

Facebook logo

5.0 / 5

1

Reviews on Facebook

All 4 offices

Trustpilot logo

5

Reviews on Trustpilot

All 4 offices

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Our offices

Park & Bailey - Coulsdon's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Park & Bailey - Coulsdon, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Park & Bailey - Coulsdon office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We’ve had a great experience with this property agency. The team has been helpful, organised, and easy to work with. During a recent incident, they acted promptly and managed the situation with transparency, clear communication, and genuine support. We appreciate their professionalism and would recommend them to others.

Mike · 11 February 2026 · Park & Bailey Caterham

Agent replied · 12 February 2026

Hello Mike, thank you for the review. Great to see you would recommend our services. We'll pass your comments over to the Caterham Hill team.

5/5

Google

Fantastically clear service and communication. Would absolutely use again for buying or selling!

Domenico · 3 February 2026 · Park & Bailey Caterham

Agent replied · 5 February 2026

Hello Domenico, thanks for taking the time to review. We'll pass your kind words over to the Caterham Hill team.

5/5

Google

Dealing with the Coulsdon office proved to be a positive experience. The marketing of our property was excellent, the sales staff were helpful and the supporting technology kept us advised of viewings and customer feedback. After sales support was also good and kept things moving along to a successful conclusion. Well done Park & Bailey!

John · 1 February 2026 · Park & Bailey - Coulsdon Coulsdon

Agent replied · 25 January 2026

Hi John, we appreciate you leaving a review. Thank you for sharing your positive experience. We will pass your feedback over to the Coulsdon team.

5/5

Google

Luke and the team at Park & Bailey in Coulsdon were absolutely fantastic throughout our house purchase. From start to finish, they were professional, responsive, and genuinely helpful. They kept everything moving smoothly, communicated clearly at every stage, and went above and beyond to help us navigate the proceeds and logistics of buying our new home. Their experience and attention to detail made what can be a stressful process feel far more manageable. Highly recommend Luke and the Park & Bailey team to anyone buying or selling first class service all round.

Tony · 1 February 2026 · Park & Bailey - Coulsdon Coulsdon

Agent replied · 25 January 2026

Hi Tony, we appreciate the 5-star review. Thank you for sharing your positive purchasing experience. It's great to see that you would highly recommend our services. We will pass your kind words over to Luke and the rest of the Coulsdon team.

5/5

Google

My experience with Park and Bailey couldn’t have been more smooth, we were well communicated with and always had a point of contact. Ruby and Sue were there to quickly answer any questions we had, address any issues and also arranged multiple viewings for the house we were purchasing even after our offer had been accepted and the process was well underway. I couldn’t recommend Park and Bailey more.

Reilly · 1 February 2026 · Park & Bailey - Coulsdon Coulsdon

Agent replied · 17 January 2026

Hi Reilly, thanks for taking the time to leave a review. We appreciate you sharing your positive experience. Great to see you would recommend our services. We will pass your feedback over to Ruby, Sue and the rest of the Coulsdon team.

5/5

Google

Hadley, Luke & Ruby advised us on the marketing strategy for our home and pricing it right being the crucial element. We got 13 viewings booked in within a week of going live and had multiple offers on the table within 48 hours of the viewings and achieved £15k over the asking price, just in time to get our offer accepted on our onward dream home. Excellent work by all, and here's to getting it all over the line smoothly :)

Joe · 1 February 2026 · Park & Bailey - Coulsdon Coulsdon

Agent replied · 15 January 2026

Hi Joe, thanks for leaving a 5-star review. We appreciate you sharing your positive experience. We will share your kind comments with Hadley, Luke & Ruby and the Coulsdon team.

5/5

Google

Park and Bailey dominate the housing market around Coulsdon, Caterham and Purley (where we’re looking) with a fantastic range of houses. So many beautiful properties and Ruby who has shown us around multiple properties is incredibly accommodating, friendly and knowledgeable. Whilst we’ve not yet found our dream home I’m confident with Park and Bailey we will.

Georgia · 1 February 2026 · Park & Bailey Caterham

Agent replied · 17 January 2026

Hello Georgia, thanks for leaving a 5-star review. We appreciate the feedback. We'll pass your kind comments over to Ruby and the rest of the Caterham Hill team.

5/5

Google

Positive experience Their in-depth knowledge of the market helped set a realistic and competitive …

Shari · 30 January 2026 · Park & Bailey - Coulsdon Coulsdon

Agent replied · 27 January 2026

Hi Shari, thanks for taking the time to leave a 5-star review. It's great to see that you would highly recommend our services. We will pass your feedback over to Ruby, Luke and the Coulsdon team.

5/5

Google

I had Karen for my viewing and everything leading to me renting this new house in York. I genuinely couldnt have asked for a kinder, more attentive estate agent. Karen walked me through every single step, responding nigh on immediately to …

Evelyn · 20 January 2026 · Park & Bailey Caterham

Agent replied · 20 July 2026

Thank you so much for your glowing review Holly! We’re so glad Karen could make your move-in process smooth and stress-free and she’ll be so happy to know her efforts made your move into your new home a great … More

4/5

Google

Ruby has worked hard to help us get the house we wanted & is good at comunicating with me by phone & email keeping me updated

Lisa · 19 January 2026 · Park & Bailey - Coulsdon Coulsdon

Agent replied · 19 January 2026

Hi Lisa, we appreciate you leaving a review. We will pass your comments over to Ruby and the rest of the Coulsdon team.

5/5

Google

Luke and the team were extremely helpful. They were proactive and accommodating to our requests. We would highly recommend.

Aimee · 19 January 2026 · Park & Bailey - Coulsdon Coulsdon

Agent replied · 25 January 2026

Hi Aimee, thank you for the review. Great to see you would highly recommend us. We'll pass your feedback over to Luke and the Coulsdon team.

5/5

Google

Fantastic from start to finish. Ruby was vey helpful

Oskar · 17 January 2026 · Park & Bailey - Coulsdon Coulsdon

Agent replied · 17 January 2026

Hi Oskar, thanks for the 5-star review. We will pass your kind words over to Ruby and the Coulsdon team.

1/5

Google

Wow, can believe how bad this branch is. Went to book a viewing and was given a time which I could not do, I asked for later and they said this was an inconvenience to them as they were showing someone else the house at that time. You …

Craig · 16 January 2026 · Park & Bailey Caterham

Agent replied · 16 May 2026

Hello, Thank you for taking the time to leave a review. We are sorry to hear that you feel disappointed with your experience. … More

5/5

Google

I’ve been truly impressed with my experience with the team at Park & Bailey. They have been consistently professional, friendly, and more than willing to …

Afua · 12 January 2026 · Park & Bailey - Coulsdon Coulsdon

Agent replied · 23 December 2025

Hi Afua, thanks for leaving a 5-star review. We appreciate you sharing your positive experience. We will share your feedback with Luke, Drew and the rest of the Coulsdon team.

5/5

Google

Park & Bailey were first class from start to finish. When Chris first came round to view our property there was no pushy sales pitch just a chat about what Park & Bailey could offer and they didn't disappoint. The property was correctly priced after consulting with us and viewings were lined up ready for the open day and they managed to get the right type of people through the door as the property was sold pre-marketing. After the sale some Agents would move on but Chris and Mark assisted us with our onward purchase and were then available to provide guidance and advice throughout the process even on moving day. Even when there were bumps in the road with our purchase there was no pressure to get us to proceed so as to get the sale on their books unless we were happy and satisfied to go ahead with our onward purchase. Having Park & Bailey to hold our hand throughout the process was invaluable and I can not recommend them strongly enough!

David · 1 January 2026 · Park & Bailey Caterham

Agent replied · 19 December 2025

Hello David, thanks for taking the time to leave a review. We appreciate you sharing your positive experience and are pleased to see that you would recommend us. We'll pass your kind words over to Chris, Mark and the rest of the Caterham Hill team.

5/5

Google

Park & Bailey offered a first class service when selling my property. From the first visit Chris made for a probate valuation and then 15 months later to take on the sale, he was always very professional, showed great enthusiasm for my house and gave me confidence P&B would be able to market and sell my house successfully. Mark and Luke made the viewing bookings and Jess showed potential buyers around. I received a very quick offer from the first set of viewings which was within the asking price. Mark then looked after me whilst I tried to secure an onward purchase. He check in every couple of weeks to see how I was getting on and also negotiated confidently and precisely for when I wished to put an offer forward. Any questions were always answered plus I used their recommended surveyor. Damien took me through progression, again giving very good advice and support until exchange of contracts. I complete next week. Thank you Park & Bailey for all your help, compassion and professionalism. I would definitely recommend the sales team in Caterham on the Hill.

Deirdre · 1 January 2026 · Park & Bailey Caterham

Agent replied · 11 December 2025

Hello Deirdre, we appreciate you leaving a review. Thank you for sharing your positive experience. It's great to see you'd recommend us. We'll pass your kind comments over to Chris, Mark, Luke, Jess, Damien and the rest of the Caterham Hill team.

5/5

Google

We recently purchased our house through Park & Bailey and couldn't recommend them highly enough. Although we encountered a few delays due to factors outside of their control, the team was absolutely brilliant. They were proactive in chasing updates from all parties involved and kept us well informed. Thanks to this, the entire process went through smoothly, and we managed to complete before our deadline. Great service and a highly professional team.

Demi · 1 January 2026 · Park & Bailey Caterham

Agent replied · 4 December 2025

Hello Demi, thank you for taking the time to review. We appreciate you sharing your positive selling experience, and great to see you would highly recommend us. We'll pass your feedback over to the Caterham Hill team.

5/5

Google

Jodie Hoggarth was fantastic - always on hand to help and a real pleasure to deal with. Super efficient meaning we are in our new dream home in time for Christmas!

Claire · 20 December 2025 · Park & Bailey Caterham

Agent replied · 20 July 2026

Dear Claire, Congratulations on your new home! We are so happy to hear that Jodie helped make your dream a reality just in time for Christmas. 🎄 Enjoy your first Christmas in your new home! …

5/5

Google

Selling my house has been one of the most stressful things I've ever done. But Park and Bailey have managed to sell it twice, 2 weeks after it going on the market. I've never sold before, so I felt really clueless but I felt supported and …

Shannon · 12 December 2025 · Park & Bailey - Coulsdon Coulsdon

Agent replied · 3 December 2025

Hi Shannon, we appreciate you taking the time to leave a review. Thank you for sharing your positive selling experience. We will pass your kind comments over to Luke, Ruby, Kim and the rest of the Coulsdon team.

5/5

Google

Luke stood out from other agents that showed us around properties, Luke was able to answer a lot of questions we had about the property, had great knowledge of the area and had clearly taken time to speak with the vendor beforehand. The …

Emily · 12 December 2025 · Park & Bailey - Coulsdon Coulsdon

Agent replied · 17 November 2025

Hi Emily, thanks for the review. We appreciate you sharing your positive experience and great to see you'd recommend us. We will pass your kind words over to Luke, Sue and the rest of the Coulsdon team.

5/5

Google

Both the Sales and Progression Teams are brilliant. Customer services and follow-ups were great. Highly recommended.

Mel · 12 December 2025 · Park & Bailey Caterham

Agent replied · 15 December 2025

Hello Mel, thanks for the 5-star review. Great to see you would highly recommend us. We'll pass your feedback over to the Caterham Hill team.

5/5

Trustpilot

An excellent service from start to completion

Fine and Country have just sold our house in Wales. We found their service excellent. Gareth conducted the viewings and always informed us that he was there ready for the clients viewing. He also gave us feedback directly after the viewing. He was always professional, positive and polite. Fine and Country Wales also used a company ASAP who followed through with buyers and both parties solicitors. This kept us informed daily at the progress of the sale. I could not recommend Fine and Country enough. Excellent service, excellent people. Thank you.

Richard · 11 December 2025 · Park & Bailey Land & New Homes

5/5

Google

Excellent service from Park and Bailey (Coulsdon). Prompt efficient service. Great communication. They found us a buyer who made a good offer within a week even though the property was not properly on the market.

Steve · 8 December 2025 · Park & Bailey - Coulsdon Coulsdon

Agent replied · 11 December 2025

Hi Steve, we appreciate the 5-star review. Thank you for sharing your positive selling experience. We will pass your kind words over to the Coulsdon team.

5/5

Google

I originally bought this house through Park and Bailey in 2015. I have since employed the services of Park and Bailey Caterham for the past four years, firstly in managing the letting of my house and more recently in securing its sale! With …

Lucy · 4 December 2025 · Park & Bailey Caterham

Agent replied · 17 November 2025

Hi Lucy, thank you for taking the time to leave a review. We appreciate you sharing your positive experience. Great to see you'd highly recommend us. We'll share your feedback with the Lettings and Caterham Hill team.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Park & Bailey - Coulsdon

Which Park & Bailey - Coulsdon office has the most reviews?

Coulsdon has the most, with 434 reviews rated 4.9 out of 5, followed by Caterham on the Hill with 252.

Where are the Park & Bailey - Coulsdon offices?

The four Park & Bailey - Coulsdon offices, by town:

Has Park & Bailey - Coulsdon won any awards?

Yes. In The Trusted Agent 2026 awards: Park & Bailey - Coulsdon, Coulsdon won Platinum; Park & Bailey - Coulsdon, Caterham on the Hill won Gold.

Want Park & Bailey to help?

Send Park & Bailey a message.

What do you need help with?

Park & Bailey will use your details to contact you about this. See our privacy notice.

Reviews may appear on more than one platform.

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