Park & Bailey Caterham reviews

★★★★★ 5/5

Google

Park & Bailey were an absolute pleasure to deal with whilst buying our first home in Caterham, especially Mark from the Sales team, and Damien from the Progression team. Both were incredibly helpful, efficient, friendly, and responsive, assisting with any queries or questions we had. Their communication throughout was fantastic, from the beginning, all the way up to exchange & completion. Highly recommend to anyone buying or selling in the area, and we'll definitely be recommending to family and friends!

Cal · 8 July 2026

★★★★★ 5/5

Google

I had a fantastic experience with Park and Bailey from start to finish. Communication was excellent throughout, with quick responses that really helped keep everything moving smoothly. Jessica and Sue were both incredibly helpful and patient, answering all of my questions and making sure I felt informed at every stage. They put me completely at ease during what can often be a stressful process. I would highly recommend them to anyone looking for a reliable and supportive estate agent.

Shy · 1 June 2026

★★★★★ 3/5

Google

It was a good start but as time went on I felt it went off the boil. Lots of time wasters coming to view with no intention of buying, communication from Roxy and Thomason was great, as this lengthy period went on I emailed to take it off the market, this never happened, eventually a buyer was found and again a lengthy process of silence, we’d given up if I’m honest, then received a call to ask us to be out in one week, when I said this was impossible they asked Why? I then agreed personally with the buyers a reasonable date to vacate and complete. I did a lot of the negotiation myself. I do repeat though that Roxy & Thomason are a credit to your business

Philip · 25 April 2026

★★★★★ 5/5

Google

We recently sold our home through park and Bailey caterham on the hill with mark and Jess. We had an outstanding experience. We couldn’t be happier with the service we received from start to finish.Both were professional, proactive, and incredibly supportive throughout the entire process. From the initial valuation to completion, everything was handled smoothly and efficiently. Communication was excellent, we were kept fully informed at every stage, and any questions we had were answered promptly and clearly. Both mark and Jess worked extremely hard to get our house sold as quickly as possible and their knowledge of the market and attention to detail gave us real confidence that we were in safe hands. Progression was also dealt with amazingly by Sue, when times got stressful she was there to listen and help where possible Defiantly would use park and Bailey again :)

Kelly · 1 March 2026

★★★★★ 5/5

Google

We had a brilliant experience with the Park & Bailey team in Caterham. Jess and the team at Park & Bailey were professional, friendly, and always quick to respond throughout the whole process. They kept us updated regularly, gave honest advice, and made everything feel straightforward and stress-free. We would highly recommend Park & Bailey to anyone looking to buy or sell property

Amy · 8 June 2026

★★★★★ 5/5

Google

We had a great experience with Park & Bailey for the purchase of our first home. The whole process was seamless and Sue kept us up to date during g the entire process which was quick and straight forward! Thanks so much for all your help and advice, we would definitely recommend Park & Bailey - 5 star service!

Hayley · 1 July 2026

★★★★★ 5/5

Google

We would recommend Park and Bailey to anyone wanting to sell their house. Our chain fell apart multiple times but Mark and the team worked hard to make sure we had new buyers as soon as possible and kept us up to date throughout the whole process. We are extremely grateful for all of their help and support.

Sophie · 1 July 2026

★★★★★ 5/5

Google

Park & Bailey offered a first class service when selling my property. From the first visit Chris made for a probate valuation and then 15 months later to take on the sale, he was always very professional, showed great enthusiasm for my house and gave me confidence P&B would be able to market and sell my house successfully. Mark and Luke made the viewing bookings and Jess showed potential buyers around. I received a very quick offer from the first set of viewings which was within the asking price. Mark then looked after me whilst I tried to secure an onward purchase. He check in every couple of weeks to see how I was getting on and also negotiated confidently and precisely for when I wished to put an offer forward. Any questions were always answered plus I used their recommended surveyor. Damien took me through progression, again giving very good advice and support until exchange of contracts. I complete next week. Thank you Park & Bailey for all your help, compassion and professionalism. I would definitely recommend the sales team in Caterham on the Hill.

Deirdre · 1 January 2026

★★★★★ 5/5

Google

Over the past year, I have worked with several well-known estate agents while navigating the challenges of purchasing a home. Without question, Park & Bailey in Caterham has been the best by far. If I were ever to buy again, I would return to them without hesitation. Jessica, Kim, and the entire team have gone above and beyond to ensure my purchase has been both smooth and swift. Their professionalism, clear communication, and consistent updates have been exceptional, and they have always been flexible in accommodating my needs. Unlike any other agents I’ve dealt with, they kept me fully informed and supported throughout the entire process. Thanks to their dedication, I am now on track to complete within just 2, 3 weeks, making this a remarkably efficient two-month journey overall. I could not be happier with my experience, and I am truly grateful to the whole team for their outstanding service.

Folake · 1 November 2025

★★★★★ 5/5

Google

We did not hesitate to ask Mark Geddes from Park and Bailey Caterham to help us sell our home after our previous experience when buying our current home with his help. Mark and the team have been exceptional and have exceeded our expectations from managing a successful quick sale, to help securing our new home. They have great communication with all parties involved and knowing our buyers are also in good hands has really helped for a less stressful experience. We are beyond grateful!

Charmain · 1 October 2025

★★★★★ 5/5

Google

We had an excellent experience with Park & Bailey Caterham! Mark, Luke, and the sales team were fantastic from start to finish, and Damien was brilliant in guiding us through the progression stage. Buying a house can be stressful, but they made it so much easier with their professionalism and constant support. They listened to what we were looking for and found us the perfect home. Communication was always clear, and we felt informed and reassured at every step. We recommend Park & Bailey Caterham to anyone buying or selling. Thank you for making the journey such a positive one! JMc and Alex

Jenny · 1 October 2025

★★★★★ 5/5

Google

Having had excellent service from the Park & Bailey Lettings team we chose to sell our property with Park & Bailey as well and they did not disappoint. The Sales team did a brilliant job throughout the process, keeping us up to date on every aspect and ensuring each stage went as smoothly as possible. They were professional and proactive and I wouldn’t hesitate to recommend them to others. Thank you Chris, Mark and Damien and all the team at Caterham Hill!

Holly · 1 October 2025

★★★★★ 5/5

Google

We had an outstanding experience with Park & Bailey. Mark and his team were exceptional from start to finish. They promptly visited our property and, once instructed, had everything prepared for the market in no time. Impressively, they secured a sale during the pre-marketing phase, sparing us the stress of multiple viewings. Damien in the progression team was particularly brilliant, his negotiation skills and sound advice were invaluable after our onward purchase fell through. Throughout the process, communication was consistently clear and proactive. We couldn’t be more pleased and would highly recommend their services.

John · 1 October 2025

★★★★★ 5/5

Google

We have had an incredibly positive experience with Park & Bailey. Having bought off Park & Bailey, we knew we would return to sell with them years later. They were very helpful when selling our property and were able to offer advice regarding price changes without pressuring us into something we didn't want to do. They are always polite and helpful and respond to emails and phone calls. Thank you so much for all your support in selling our property. The whole team has supported us through this big step.

Emma · 24 September 2026

★★★★★ 5/5

Google

Mark and his team tirelessly found us a buyer and got us as close as possible to our asking price in a very challenging market. P&B were always courteous and attentive to our specific needs regarding access and viewings, especially considering we weren't living at the property during the sale. This was the 2nd time we had used P&B and we would definitely recommend them if you are looking for an agent in their catchment.

Mark · 1 October 2025

★★★★★ 5/5

Google

A big thanks to Chris, Mark, Damien and the team at Park & Bailey in Caterham on the Hill. They sold our property very quickly with a highly professional approach and excellent customer service. The communication was excellent throughout. Highly recommended.

Andy · 8 July 2026

★★★★★ 5/5

Google

I had a fantastic experience with Park and Bailey from start to finish. Communication was excellent throughout, with quick responses that really helped keep everything moving smoothly. Jessica and Sue were both incredibly helpful and …

S · 20 June 2026

★★★★★ 5/5

Google

We have had a brilliant experience with Park and Bailey assisting us with buying our first home. Mark has been amazing from the start with communication, updates and we were even able to view our property off market which allowed us to get our offer accepted! Thank you so much to Mark and the whole team for their assistance.

KirstyMarie · 11 November 2025

★★★★★ 5/5

Google

Very professional & helpful. Big thanks to Sue who kept me informed through the purchase process.

Mary · 16 September 2026

★★★★★ 5/5

Google

Amazing customer service throughout. Such a smooth process. A special mention to Mark. Professional and responsive. If it wasn’t for Mark, I would not have viewed the property I am now the owner of. Thankyou to Park and Bailey.

Claire · 1 April 2026

★★★★★ 5/5

Google

So rare to find an estate agent that actually seems to care about the people involved. The service felt genuinely personal, and I was kept informed at every stage of the process. Whenever any issues arose, they were quick to respond, resolve problems efficiently, and keep everything moving forward. I would highly recommend them to anyone looking for an estate agent who truly cares about their clients and goes the extra mile.

Anita · 20 June 2026

★★★★★ 5/5

Google

Having bought our first house with Park and Bailey in 1976 (£11,000) we were pleased to find ourselves back with them in 2025. We had a lovely afternoon with Jessica who took us to view three properties on the hill. Jessica was well-informed, friendly and professional and our time was well-spent. Peter Wright

Peter · 5 October 2025

★★★★★ 5/5

Google

From the time I met Chris I felt he was the right person to lead the sale of my home. After our initial meeting he put me in touch with Jess and Mark from his Sales Team who went about advertising and arranging viewings. Shortly after, my house was sold and I was in touch with the after-sales team: Sue and Damian who steered me through the latter stages of the sale. Park & Bailey, Caterham on the Hill, are a well coordinated team who provided me with a first class service. Yes, there were bumps in the road but they dealt with them efficiently and kept me informed until completion. If you are looking to sell your home and seeking an excellent service then look no further than Park & Bailey.

Matt · 1 April 2026

★★★★★ 5/5

Google

We had a very goid experience with Park & Bailey on both the selling and buying side. From start to finish, the team was professional, proactive, and always available to answer our questions. They handled our sale smoothly and secured a great outcome, while also guiding us patiently through the purchase of our new home. Communication was clear and consistent throughout, which made what can often be a stressful process feel straightforward and well managed. We wouldn’t hesitate to recommend them to anyone looking to buy or sell.

Ion · 1 March 2026