Trusted Agent profile
Verified
★★★★★
252 reviews across 1 platform
41 High Street, Caterham on the Hill CR3 5UE
Park & Bailey's Caterham on the Hill office at 41 High Street is rated 4.8 out of 5 across 252 reviews on 1 platform, including 252 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of two awards Park & Bailey won in 2026. Checked 9 October 2026.
Trusted Agent 2026 results for Park & Bailey. Each award is assessed separately from the review sites.
Every review we hold for the Caterham on the Hill office, from every platform, shown as written. First names only.
5/5
GoogleReally positive buying experience, especially as first time buyers. During the viewing Mark was much more knowledgable about the property compared to our other viewing experiences. …
Hello Patrick, thanks for the 5-star review. We appreciate you sharing your positive buying experience. We hope you enjoy your new home. We'll pass your comments over to Mark and the Caterham Hill team.
5/5
GoogleMark and the team at Park & Bailey did a great job keeping me informed as a buyer throughout the process. Very responsive and helpful all the way to completion. I would gladly use their services again.
Hello Kevin, we appreciate the review. Thank you for sharing your positive buying experience. We'll pass your comments over to Mark and the rest of the Caterham Hill team.
5/5
GoogleI had the pleasure of speaking with Luke who was very professional and knowledgeable about the areas he covered. Although we didn't buy a property through Luke I would highly recommend him and Park and Bailey Caterham Office, thank you so much Luke.
Hello Tania, we appreciate the review. Thanks for sharing your experience and great to hear you would highly recommend us. We'll share your kind words with Like and the Caterham Hill team.
5/5
GoogleChloe Stevenson dealt with the sale of my house.. she is an absolute credit to ewemove.. kept me up to date with all proceedings and always answered when I had a question.. I will always recommend this company to anyone who wants to buy or sell.. 10/10 👌 …
Hi Craig, Thank you so much for the 10/10 review! We're thrilled to hear you had such a great experience with Chloe. She truly is an asset to our EweMove team and she's so grateful for your kind words! Thank you for recommending us!
5/5
GoogleThe progression team at Park and Bailey were outstanding. Sue kept me at ease throughout the purchase process, providing regular updates and diligently chasing after various parties. I truly appreciate Park and Bailey’s efforts.
Hello George, thank you for taking the time to leave a review. We're delighted to hear you had a positive buying experience. We'll be sure to pass your kind words on to Sue and the Caterham Hill team.
5/5
GoogleSuch a positive experience with Park & Bailey buying our first home. Throughout the process communication was forever consistent, friendly and helpful. Thank you to everyone, and a special thanks to Mark and Alice!
Hello Chloe, thank you for taking the time to leave a review. We appreciate you sharing your positive experience. We hope you enjoy your first home. We'll pass your kind words over to Mark, Alice and the Caterham Hill team.
5/5
GoogleThe team at Park & Bailey were excellent, in the words of my buyer "they were the best estate agents we've ever bought from". Mark and the team did an excellent job, Damien (progressions) was always available to discuss the latest of the sale too. Really impressed and would highly recommend.
Hello Neill, thanks for taking the time to leave a review. Great to hear you'd highly recommend us. We'll share your kind comments with Mark, Damien and the Caterham Hill team.
3/5
GoogleWe recently purchased a house using the Park & Bailey Caterham branch. Lynne was fantastic and very enthusiastic showing us round the property answering any questions we had. Its just a shame the rest of our expereince with P&B wasnt as great.
Hello Andi, thank you for the review. Great to hear of your experience when viewing a property. We'll pass your comments over to Lynne and the rest of the Caterham Hill team.
5/5
GoogleI have recently sold my property with Park and Bailey and I can't recommend them highly enough! From start to completion the whole process has been a pleasure. Very smooth, problem free and extremely professional as well as helpful and friendly. I would definitely use them again in the future.
Hello Sophie, we appreciate the review. It's great to see that you would highly recommend us. We will pass your kind words over to the Caterham Hill team.
5/5
GoogleI can’t recommend park and Bailey enough, they have been very helpful and supportive throughout the buying process. Thanks Mark and Damian!
Hello Sophie, thank you for taking the time to leave a review. We appreciate you sharing your positive buying experience. We will pass your feedback to Mark, Damien and the Caterham Hill team.
5/5
GoogleRebecca and the team were great from start to finish in the process of my sale! Always attentive and professional. Viewings were always organised well. Communication was great with no phone calls or emails ever left unanswered! Thank you!
Hello Hayley, thank you for taking the time to leave a review. We appreciate your kind words, we'll be sure to pass these over to the Caterham Hill team.
5/5
GoogleWe recently sold through Park & Bailey and the service was brilliant! They found us a buyer very quickly and kept us in the loop throughout the entire process! Thank you to Luke Burley for all your help with our move!
Hello Katie & Luke, we appreciate the review. Thanks for sharing your positive experience. We'll pass your comments onto Luke and the Caterham Hill team.
5/5
GoogleFrom Alex taking the pictures to getting an offer just before I was about to move agents through to completion the whole experience was professional, prompt, courteous and friendly. Thanks
Hi David, Thanks so much for leaving your review for Alex. We're really pleased to have helped with your property sale! All the best, EweMove Sales & Lettings, York 💚 …
5/5
GoogleWe have been really pleased with the service of Park & Bailey, Caterham throughout the sale of our house. Special thanks to Luke, Chris and Damien for their patience and guidance. Would happily recommend.
Hello Kelly, we appreciate you leaving a review. Great to hear you'd recommend us. We'll pass your kind comments over to Luke, Chris, Damien and the Caterham Hill team.
1/5
GoogleExtremely poor experience with this agent. Not only did they not manage to sell my house, they’ve been dishonest and wasted a lot of my time. Please stay away!
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience. We pride ourselves on providing honest, professional advice based on our knowledge of the local market and current market conditions. From the outset, we are transparent about our service, our terms of business, and the role we play in the sales process. Whilst we will always provide our professional recommendations, key decisions, such as setting a listing price, ultimately remain with the property owner, and we are committed to acting on our clients' instructions throughout the process. Unfortunately, there are occasions where our professional advice is not followed, which can make achieving a successful sale significantly more challenging. We are committed to maintaining the highest professional standards and complying with The Property Ombudsman's Code of Practice. If you genuinely believe that we have fallen short of those standards or acted contrary to the Code, we encourage you to contact us directly so that we can provide you with details of our formal complaints procedure and investigate your concerns thoroughly. We are disappointed that your experience did not meet your expectations and wish you every success with your property going forward. Thank you
5/5
GoogleWe’ve had a great experience with this property agency. The team has been helpful, organised, and easy to work with. During a recent incident, they acted promptly and managed the situation with transparency, clear communication, and genuine support. We appreciate their professionalism and would recommend them to others.
Hello Mike, thank you for the review. Great to see you would recommend our services. We'll pass your comments over to the Caterham Hill team.
5/5
GoogleMy partner and I have just purchased our first property together, the process has been extremely smooth with the assistance of Park and Bailey. Our agent Fionn kept us informed throughout the whole process and was extremely patient when we were searching for the right home. Quick turn around with all queries we had. Thankyou
Hello Abby, we appreciate you leaving us a review. We'll pass your kind comments over to Fionn and the rest of the Caterham Hill team.
5/5
GoogleThe team were very responsive and understanding throughout. They supported us through the process, removing barriers where applicable, and providing reassurance when we were unsure or indeed, a bit overwhelmed. Their expertise certainly kept us buoyant. I highly recommend Park & Bailey
Hello Philipsia, we appreciate you taking the time to leave a review. Thank you for highly recommending us. We will pass your comments over to the Caterham Hill team.
5/5
GoogleHad a good experience with Park & Bailey at Caterham on the Hill. Great communication, good understanding of my needs, lots of patience and plenty of determination to help me sell my house, especially at a quieter time of year. Thank you all.
Hello Sonja, thank you for the 5-star review. We appreciate you sharing your positive experience. We will pass your feedback over to the Caterham Hill team.
5/5
GoogleGreat team! Luke, Damien, Mark and the team all were supportive and professional. We don't plan to move again in a hurry, but would use Park & Bailey again for certain!
Hello David, we appreciated the review. Thanks for sharing your positive experience. We'll pass your comments onto Luke, Damien, Mark and the Caterham Hill team.
5/5
GoogleOutstanding service , outstanding staff. Highly recommend miller Metcalf in bury . Chloe, Abbi , Rox and the team you have been brilliant!!! Thank you Dean
Hello, thank you for your review of our team. It is greatly appreciated!
1/5
GoogleWow, can believe how bad this branch is. Went to book a viewing and was given a time which I could not do, I asked for later and they said this was an inconvenience to them as they were showing someone else the house at that time. You …
Hello, Thank you for taking the time to leave a review. We are sorry to hear that you feel disappointed with your experience. … More
5/5
GoogleSarah was extremely informative, explained everything and a very pleasant lady.
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleHad such a great experience with Ewe Move, the whole team were so helpful and did a great job at supporting us through those tricky parts of selling and could always be relied on to give advice. Than you Chloe, Alex and Darcie
Hi Dave, We really appreciate your five star review, thank you so much! Selling can certainly have its 'tricky' moments, so we're glad Chloe & Alex were … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Park & Bailey's Caterham on the Hill office has 252 reviews across 1 platform: 252 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Park & Bailey Caterham is rated 4.8 out of 5 across all 252 reviews, and 4.8 out of 5 on Google from 252 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Park & Bailey, Caterham on the Hill won Gold; Park & Bailey, Coulsdon won Platinum.
Park & Bailey Caterham, 41 High Street, Caterham on the Hill CR3 5UE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.