Trusted Agent profile
Verified
★★★★★
1,691 reviews across 2 offices and 4 platforms
Oyster Properties has two offices, in Stanmore and Arnos Grove. Together they have 1,691 reviews on four platforms, rated 4.5 out of 5 overall.
1,467
Reviews on Google
All 2 offices
109
Reviews on Facebook
Business-wide
104
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ...Read all 6 from sellers
Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our ...Read all 3 from buyers
I would like to thank Neil for his professionalism, because he was very attentive from day one, always available to help and mainly concerned to solve my ...Read all 2 from tenants
Oyster Properties's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRating only, no written review.
Dear Marta w, We hope you and your family are well and safe! We are incredibly grateful that you took the time out to leave us this positive review. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words! Best Regards, Oyster Properties Team
5/5
GoogleVery professional and helpful.
Dear Katherin Tatiana Marin, First, we hope you and your family are well and safe. Thank you for leaving us positive review about our service. It is our goal to help all our client in the most professional and helpful way. Please let us know anything we can help. Best Regards, Oyster Properties Team
5/5
GoogleFast Service & deal with the issue urgently.
Dear Nouman Razaq, First, we hope you and your family are well. Thank you for taking the time to leave us such a positive review. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again! Best Regards, Oyster Properties Team
5/5
GoogleVery good and responsive team. Thank you
Dear Noorina Elaheebocus, First, we hope you're well and safe. Thank you for a wonderful 5-star review. We appreciate you took time to write a review. Please let us know anything we can help in the future. Regards, Oyster Properties Team
4/5
GoogleFriendly and helpful employees, somewhat limited experience with them so far but positive none the less.
Dear Jack Williams, First, we hope you and your family are well and safe. Thanks so much for your feedback! We’re really glad you appreciate our great service. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleQuick to response to repairs and work done to a high standard. Easy to communicate with and a very friendly maintenance team.
Dear Vishaal Nandha, First, we hope all is well. Thank you for leaving us a wonderful review. It was our pleasure to helping you out. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you especially how Maintenance Team helped you. Please let us know anything we can help you in the future. Best Regards, Oyster Properties Team
1/5
TrustpilotI called for a schedule for viewing a…
I called for a schedule for viewing a home for rent. I made the appointment online and by phone and she told me that the earliest was somewhere on Monday, about 5 days after I called. It seemed a bit strange, normally, it doesn't take that long but probably the house was somehow discussed .On the day of the appointment, I was called and told that the house had already been rented.I believe that when you discuss something serious with a person, the word must be the same, so you do not present any guarantee to customers.So, I classify it as frivolity, lack of respect for a possible client and lack of interest
We're sorry to hear that you had a negative experience with our customer support team. We strive to provide exceptional support to our customers, and it's disappointing to hear that we fell short in your case. We will review this issue with our team and take steps to improve our communication and support. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share.
5/5
GoogleManesh was very helpful and professional at his job. He was on the ball, a straight talker and the sale went through quickly and efficiently. If I require assistance in the future I would use him again. Thanks manesh. Regards Jevan
Dear Jevinho, First, we hope you and your family are well and safe. We are happy to hear you had a positive experience with Manesh. Thank you for sharing your kind words with us. It means the world to us and to our entire team! Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleWe had a great experience working with Oyster properties in purchasing a flat and using their services to sort out our tenancy and rental. Manesh Shah was our property consultant and he was always available and very efficient. The service is also very personalised. Would definetely recommend and we will be using them for any future sales and purchases.
Dear Chandi & Vishal, First, we hope you and your family are well and safe. Thank you for taking time to write us a detailed review. We a glad to know how Manesh helped you, and we are glad we are on the right track. We work hard to provide an excellent customer service, and we are happy that we are on the right track. Please let us know if you need anything in the future. Regards, Oyster Properties Team
1/5
TrustpilotWorst service .am a new tenant i got a…
Worst service .am a new tenant i got a property without proper cleaning like main door latches were broken (anytime anyone can enter ),balcony is not cleaned its stinking,kitchen cupboard are broken ,matress is the worst ever its brown in color and first time am seeing ultra curve bed which cannot be find in any shops such a bed in very good quality.kumar is the person who handovered the key he has zero knowledge about this and he is not ready to help .overall worst service i dont know how long my house will be without proper door .my humble request is dont go with this agency .
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
5/5
GoogleGreat service from this company
Dear Jiten Patel, First, we hope you and your family are well and safe. Thanks so much for your feedback! We’re really glad you appreciate our great service. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleRecommend Both Dean and Irina - Very professional, Prompt and supportive.
Dear Vijay Velu, Thank you so much for your kind words, Vijay. We really appreciate you taking the time out to share your experience with us, and we agree, Irna and Dean are truly a gem to have on our team! Please let us know anything we can help in the future. Regards, Oyster Properties Team
5/5
GoogleI would like to thank Manesh for all his help with buying my flat.I am very happy with my purchase and would recommend him to others who are selling their properties
Dear Paul Dingley, First we hope you and your family are well and safe during this uncertain times. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleGreat company to work with, Gemma found me a lovely place to rent and was very helpful and professional during the process; will certainly recommend this company.
Dear Claudia Z, First, we hope you and your family are well and safe. Thank you for your high praise to Gemma and positive review to our service. We appreciate your time leaving us a positive review. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleThis review is for Gemma from Oyster estates agents. Thank you so much for fast response to my emails,not wasting time and resolving problems very quickly ! Whish all agents would be like Gemma ! Thank you so much !
Dear Agnese “Agi” Lode, First, we hope you and your family are well and safe. We really appreciate you taking the time out to share your experience with us, and we agree, Gemma is truly a gem to have on our team! We count ourselves lucky for customers like you. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleReviewing Gemma at Oyster Properties - Gemma is an excellent professional, helping with everything that was needed. I was lucky to have her help me find my new home! Thank you so much for her support, helping people make dreams come true.
Dear Matheus Neves, First, we hope you and your family are well and safe. Thank you for taking time to write us a wonderful review, especially praising Gemma for her customer service. We are glad you appreciate our efforts. Please let us know anything we can help you in the future. Best Regards, Oyster Properties Team
5/5
GoogleTeam Oyster is a professional team and they are there when you need them. I am satisfied with the service and would highly recommend.PositiveProfessionalism
Dear Bhav Armani, First, we hope you and your family are well and safe. We appreciate the kinds words, and positive review towards our service. Thank you for recommending our company. Please don't hesitate to call us if there is anything we can help you with. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleManesh was really kind and supportive. Good communication and gave his time and effort when we needed help. We sold our house with his help.PositiveResponsiveness, Professionalism
Dear Victoria Doedens, First, we hope you and your family are well and safe. We are glad to know that you appreciate all our efforts. We work diligently to provide the best service to all our clients. It's something we've worked hard on and we're pleased our efforts resonated with you. Our Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again! Best Regards, Oyster Properties Team
5/5
GoogleSuper efficient and personalised service since the last 10 years 👍PositiveResponsiveness, Quality, Professionalism, Value
Dear Sonali Malde, First, we hope you and your family are well and safe. Thank you for taking the time to leave us such a nice review. We are incredibly grateful that you took the time out to leave us a positive and detailed review about our service. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words. Best Regards, Oyster Properties Team
4/5
GoogleGemma was very helpful, PATIENT and very professional throughout the whole process of me renting the property. She was very kind and sweet and even now if we need anything she’ll help us as much as she can. The only negative thing I have to say is the unfortunate opportunity we did not have to meet her because she sounds lovely.PositiveProfessionalism
Dear Grace Benicio, First, we hope you and your family are well and safe! Thank you for taking the time to share your experience. We are glad that you are satisfied with our service. We are very pleased to hear that our staff provided you an excellent customer service. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleManesh is not a man to give up and with his upbeat outlook and attitude he gets on with his job in a professional and friendly manner. I was selling a very run down flat but his encouragement and positive attitude helped me enormously when buyers kept letting me down. I would highly recommend this man as I always felt he did all he could do for me.PositiveResponsiveness, Quality, Professionalism, Value
Dear Ute Christine Quin, Hope you are well and safe. Experiences like yours are far too common. We're so glad we were able to help you feel comfortable. We are happy that we were able to help you with your property. Manesh will be happy to know your high praise. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words. Best Regards, Oyster Properties Team
5/5
GoogleI have received a very good service from Umit.PositiveResponsiveness, Quality, Professionalism, Value
Dear Nilesh Chotai, First, we hope you and your family are all well and safe. We greatly appreciate your positive review towards our staff and company. Our employee works diligently to provide the best customer service, and we are happy that we managed to meet your expectation. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again! Best Regards, Oyster Properties Team
5/5
GoogleI had a great and professional service from Manesh and oyseter property sells team. I found them very friendly and helpful from day one to complete date. Strongly recommended them to those who are looking to buy in North London.PositiveResponsiveness, Quality, Professionalism, Value
Dear Mohammad Vafaei, First, we hope you and your family are well and safe. Thank you for the great feedback. We try really hard to provide a good experience, and we are really happy to hear that you appreciate all our efforts. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
1/5
GoogleJust keep seeing " my colleague it's call you back " thank youNegativeResponsiveness
Dear Szabika Antal, First, we hope you and your family are well and safe. We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. . We want to make things right. So, please give us a call on +4402089515558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business. Best Regards, Oyster Properties Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Oyster Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Oyster Properties and its branches won awards at EA Masters in two years, most recently 2020.
EA Masters winners in two years, the group and its branches: 2019, 2020.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.
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Stanmore has the most, with 1,223 reviews rated 4.4 out of 5, followed by Arnos Grove with 679.
The two Oyster Properties offices, by town:
6 reviews from sellers, rated 4.9 out of 5 on average. For example, Vashti wrote: "I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ..."
3 reviews from buyers, rated 4.9 out of 5 on average. For example, Sudhanshu wrote: "Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our ..."
Yes. In The Trusted Agent 2026 awards, Stanmore won Platinum and Arnos Grove won Platinum. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, North West London. The group and its branches have also won 1 other industry award since 2019.
