Trusted Agent profile
Verified
★★★★★
1,692 reviews across 2 offices and 4 platforms
Oyster Properties has two offices, in Stanmore and Arnos Grove. Together they have 1,692 reviews on four platforms, rated 4.5 out of 5 overall.
1,467
Reviews on Google
All 2 offices
113
Reviews on Facebook
Business-wide
11
Reviews on The Trusted Agent
All 2 offices
101
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ...Read all 6 from sellers
Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our ...Read all 3 from buyers
I would like to thank Neil for his professionalism, because he was very attentive from day one, always available to help and mainly concerned to solve my ...Read all 2 from tenants
Oyster Properties's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Oyster Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThank you Gemma, you were really helpful and our tenancy journey from start to end was very smooth without any delays.
Dear Rahoul Turakhia, We are happy to hear that our team provided you with excellent service. We will make sure that they receive your feedback. I’m sure it will make their day! Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleGemma was extremely helpful in helping us with preparing to move into our flat, she was extremely helpful with her answers and responded to any questions we had promptly. Overall great experience
Dear Emily Scales, Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
1/5
GoogleUnprofessional service post covid. Lack of response to emails and phone calls when urgent matters crop up with tenants. Managers are never available despite several written requests directly to them for contact.
2/5
GoogleI'm a tenant in one of the Oyster Properties in Stanmore, for a few years now, and though I've had real pleasant dealings all along, lately, I've been struggling with getting a maintenance issue resolved (which is now getting worse) I have been chasing the maintenance team for nearly 6-8 weeks now, but don't get any response or update on how to move forward. As this disappointing issue has gone on for far to long and causing much distress, I will be forced to take the appropriate measures myself. I certainly wish to maintain my cordial relationship with the Stanmore team, but this issue has created a bit of a distaste and hope no other tenants don't have to go through this.
Dear David Knight, Thanks for sharing your experience; I’m sorry to hear you had a negative impression of our company. We are currently in the process of making some changes to how we work with and clients so that we can deliver on what people want from us. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We want to make things right, please give us a call on +44 208 951 5558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business. Best Regards, Oyster Properties Team
5/5
Googlegreat experience with Oyster properties. Gemma (letting agent) was extremely helpful in the process of renting my property and overall a very quick and smooth process.
Dear Hadiya Parkar, Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our clients, and we’re glad that this commitment was reflected in your experience. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleI would really appreciate Gemma . She is smart , helpful , and wonderful humanbeing apart from these she is so friendly to us . Big thumbs up☺️😊☺️😊 …
Dear Reema Pallimanjalil, We’re so happy to hear you had a great experience at Oyster Properties - Stanmore Office. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. So thanks for your kind words and we look forward to seeing you again. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleGreat experience with them and especially with Gemma Groogan. Very kind and helpful person. Highly recommend working with her! Great communication,answering even on their days off! Thank you again for your services and communication!
Dear Alexis Bocea, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Please don't hesitate to call us if there is anything we can help you with. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleI would highly recommend Gemma as a letting agent of Oyster Properties as she found a property for me and made the whole process easier. Also Neil from the maintenance team has been so helpful with any issues that I had
Dear Allyia Jackson, You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. Please don't hesitate to call us if there is anything we can help you with. Best Regards, Oyster Properties Team
5/5
GoogleGreat experience to date with Oyster properties managing one of my properties. They have gone above and beyond their duty. Great support from Nick, Gemma and Neil. Their online portal is a good way of tracking issues and has worked well so far. Thanks for all the hard work
Dear J Y, You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Best Regards, Oyster Properties Team
5/5
GoogleRating only, no written review.
Dear Chirila Nicoleta, Thanks for your 5-star review! We sincerely appreciate your feedback. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleOyster Properties has made my search for renting a flat as seamless as possible, Mr. Kumar Gurung especially has been very polite and professional throughout the process. The entire support team at Oyster Properties ensured my smooth moving into the property and so kudos to the entire team! 👍 …
Dear LakshmiNarayana Mulavarthy, Thank you for taking the time to leave us a review. You are more than welcome, we are very happy to hear that your experience with us was an amazing one! Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
TrustpilotI am great full from the…
I am great full from the professionalism of Oyster staff and management. They handled my property worked for me.I would like to work with them again and again.
Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our clients, and we’re glad that this commitment was reflected in your experience. Please let us know anything we can help in the future.
5/5
GoogleBeen with these guys for 5 years and have been exceptional throughout. I’m very grateful to work with Oyster Properties and I cannot thank them enough for their hard work. Dealing with simple queries such as a broken tap to complex housing issues get sorted out in a timely manner. Keep up the great work 👍🏽 …
Dear Raffin Mazumder, We’re so happy to hear you had a great experience with our service. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again! Best Regards, Oyster Properties Team
5/5
GoogleI have been cooperating with the Arnos Grove branch for a number of years and I have always found them professional, responsive, they provide top service but above all they show personal care, which I find unique and extremely valuable. A big thank you to the team.
Dear Pantelis Evangelou, First, we hope you and your family are well and safe. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing customers like you. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again! Best Regards, Oyster Properties Team We hope to see you again soon!
5/5
GoogleGreat Service. Always available. No complaints
Dear Neelesh Naik, Thank you for taking the time to leave us such a positive review. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again! Best Regards, Oyster Properties Team
5/5
GoogleWe had an amazing experience, working with Oyster properties while trying to get a place in London. Their services were amazing and it really helped us to rent our first place in London without hassles. Oyster properties is fantastic. Thank you Gemma. 👍🏽
Dear Adebowale Ajayi, Thank you for sharing your wonderful experience with our service. We are glad to know that you appreciate all our efforts, especially Gemma. Please don't hesitate to call us if there is anything we can help you with. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleBest properties
Dear Romil Modi, Thank you very much for sharing your experience with us, it is very much appreciated by us. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again! Best Regards, Oyster Properties Team
5/5
GoogleI and my husband moved to London few months back and were searching for a nice beautiful home to settle down. Gemma from Oyster Properties helped us immensely starting from viewing the property to shifting down and managing all the amenities/bills. She also made sure that the flat is properly cleaned before shifting. I would highly recommend Gemma for house searches and tenancy help.
Dear Saumya Jain, Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for. We indeed take pride in maintaining clear and detailed communication between us and our lovely clients such as yourself. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleOyster properties came along at a time when I have almost lost all hope of getting an apartment timely. It was at the point where letting agencies I contacted were not willing to go along with because I am a student. But Oyster came along, looked beyond this and chose to listen to me, with Gemma facilitating. You are truly professionals and very good at what you do. Thank you.
Dear Chijioke Uwafili, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Gemma receives the recognition they deserve. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleKumar has been a great help during this process… Always responding quickly and helping me to gather the information i need to help my renting process, thank you so much!
Dear Petek Cypriot, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Kumar receives the recognition they deserve. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleManesh came to value my Dads property and I must say he was a gentleman thoughout and very respectful. The whole team at Oyster properties are so professional. Thank you all very much
Dear Sruti Gudka, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleI would like to commend Oyster properties for their excellent customer service. Especially Kumar who was helpful all through the process, he was prompt at viewings and very helpful in resolving any issues we had until we got the keys to our Flat.
Dear Kanu Rita, We’re so happy to hear you had a great experience with our service. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleI would to thank to Gemma for her kind help and support and making our move so smooth.
5/5
GoogleProfessional, helpful, and efficient
Dear Jagdish Ladhani, Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Stanmore has the most, with 1,224 reviews rated 4.4 out of 5, followed by Arnos Grove with 680.
The two Oyster Properties offices, by town:
6 reviews from sellers, rated 4.9 out of 5 on average. For example, Vashti wrote: "I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ..."
3 reviews from buyers, rated 4.9 out of 5 on average. For example, Sudhanshu wrote: "Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our ..."
Yes. In The Trusted Agent 2026 awards: Oyster Properties, Stanmore won Platinum; Oyster Properties, Arnos Grove won Platinum.
Tell us what you need and up to 3 trusted local agents will be in touch.
