Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleYour ridiculous response below is a fictional story. The emails on record and phone call record does not reflect your below lies. You might as well not have responded as immaturely as you did. Demonstrated how rubbish your service and company is. You told me during a recorded conversation the open house was from 11am to 3pm. I suggest you stop with your stupidity.
Disappointed in the service. Would be giving zero stars but it is not an option. Gemma was argumentative and unprofessional.Lack of communication between staff members on property viewings. I specifically asked to be removed from the listing and Gemma has completely disregarded the request and done as she pleases. No regard to customer service at all. Would not recommend. Go with any other agency.
Amy · 24 May 2023 · Oyster Properties Stanmore
Agent replied · 23 May 2024
Dear Amy Miah,
Thank you for sharing your experience with us. We have reviewed our logs post your review. You were booked to view a property through us at 12:05 and you informed us very last minute that you were running 25min-30min late so our colleague informed you that we can wait for you since we had open house of appointments. She waited till 12:40pm, she couldn’t wait any longer since she had to attend other appointments. Our office then re-booked the appointment for another day at your request. Unfortunately, by then the property was already rented so we informed this and accordingly cancelled the appointment, at that point you were upset and sent a rude email to a staff member and asked for complaint procedure which was also given to you.
We feel it is unfair to get a negative review when we were trying our best to accommodate you. We do encourage you to contact us 02089515558 to discuss your experience in more detail. We look forward to getting this resolved for you quickly!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleFinding a home nowadays in London is extremely difficult,but thanks to Oysters Properties and Gemma we managed to sort out a lovely place in the area that we were looking for.
Everyone was professional,polite,and very helpful .
Thank you Gemma,
Thank you Oyster Properties.
Bogdan · 24 May 2023 · Oyster Properties Stanmore
Agent replied · 23 May 2024
Dear
Just wanted to let you know how much your review means to us here at Oyster Properties. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive. Please don't hesitate to call us if there is anything we can help you with.
Best Regards,
Oyster Properties Team
★★★★★ 4/5
GoogleI started my rental arrangements through Oyster from February 2022. Initially we had a though time to deal with the issues in the apartment, however Oyster Properties has managed everything very professionally after reporting. Through mid year inspection they got all the issues noted and resolved within 2 weeks. Appreciate your service and professionalism. Thank you.
Himanshu · 24 May 2023 · Oyster Properties Stanmore
Agent replied · 23 May 2024
Dear Himanshu Palkar,
Thanks for taking the time to share your thoughts and feedback with us. We’re grateful for your honest feedback and we’re glad you to know that all the issues at the property was resolved. Please don't hesitate to call us if there is anything we can help you with.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleWe are really happy with the great, friendly service. We renting a lovely new home. Thanks Gemma.
I was surprised about how quick they tried to resolve my problems, in short time as I let them know. Every time when I was need them to fix something they that ....amazing team! (Mr.Mehul / Mr.Suresh)
Thank you Oyster Properties!
Gauti · 24 May 2023 · Oyster Properties Stanmore
Agent replied · 23 May 2024
Dear Gauti,
Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for. We indeed take pride in maintaining clear and detailed communication between us and our lovely clients such as yourself. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI had a positive experience with Dean. Me and my husband looking for property for a long time and had very stressful experiences in past. It feels like not trusting any agents. When we met Dean, I felt yes, he is very hardworking and helpful. We are still in the process, but he is always honest with us. He understands how ppl feel and struggle to get a house in London. Overall, very humble and understanding. He helped us whenever he can and when not he have given the support of his colleagues.
Zuhrah · 24 May 2023 · Oyster Properties Stanmore
Agent replied · 23 May 2024
Dear Zuhrah Mudassir,
Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our clients, and we’re glad that this commitment was reflected in your experience. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 4/5
GoogleGemma from Oyster Properties was very helpful during the check-in process of our rental apartment. She was very prompt in responding to our emails and supported us very well until now.
There were few things that we couldn't figure out on our first day in the house. Gemma was able to guide us through it and solved the problem.
Sudeep · 24 May 2023 · Oyster Properties Stanmore
Agent replied · 23 May 2024
Dear Sudeep Reddy,
We’re so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that receives the recognition they deserve. If there’s anything we can do to serve you further, let us know.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleAfter signing the contract, Kumar from Oyster Properties helped me follow up the inventory list, arranging key collection, etc. I really appreciate his prompt reply and efforts for the whole process.
After moving in for a few months, he was still very efficient at handling my enquiry. Thanks Kumar!!
Hilary · 23 May 2023 · Oyster Properties Arnos Grove
Agent replied · 22 May 2024
Dear Hilary Yuen,
Hope all is well. Thank you so much for your kind words, Hilary. We really appreciate you taking the time out to share your experience with us, and we agree, Umit is truly a gem to have on our team! We’re very grateful for customers like you and hope you stick with us for years to come!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleWe sold with Purple Bricks and the the flat we bought was represented by Manesh of Oyster Properties. The ywere chalk and cheese, PB's were next to useless but Manesh worked diligently on behalf of his client in a difficult chain and it's down to his effort and hard work the deal went through, I would choose Oyster Properties ove PB's, excellent service.
Barry · 21 May 2023 · Oyster Properties Arnos Grove
Agent replied · 12 April 2023
Dear Barry Paris,
Thank you for your kind word. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our clients, and we’re glad that this commitment was reflected in your experience. We’ll make sure the entire team receives your feedback, they’ll be thrilled to hear your kind words. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI would like to thank Oyster Properties for the wonderful experience of helping me get a lovely property in Enfield. The whole process was very quick and smooth. Kumar and Gemma have been amazing.
Firstly, Kumar for his lovely service and assisting me in seeing the property answering all my questions and being my main contact for any issues that arise has been dealt with swiftly. Kumar is a great sales man but genuinely cares about his customers.
Gemma for her continuous support and work in helping to negotiate and securing the property she has always kept me well informed every step of the way. She answered every email and phone call enquiry I had. She has been guiding and supportive in this whole process. I would like to thank them both so much.
Sasha · 21 May 2023 · Oyster Properties Arnos Grove
Agent replied · 7 April 2023
Dear Sasha Unique,
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Kumar and Gemma receives the recognition they deserve. If there’s anything we can do to serve you further, let us know. Thank you again, have a great day!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleWe were having a hard time finding a place but when we found one with Oyster properties, Kumar was really helpful getting us into the new place even when the landlord was suddenly making things a bit harder than they really needed to be. He was always professional, friendly and polite and made the whole ordeal less stressful than it could have been!
Gulie · 21 May 2023 · Oyster Properties Arnos Grove
Agent replied
Dear Gulie Ismail,
Thank you for leaving us a positive review. It’s lovely to hear your kind words of appreciation for our hard-working staff Kumar. Thank you for choosing to our service. We hope to serve you again soon. If there’s anything we can do to serve you further, let us know.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleManesh is the best estate agent we’ve even seen and had. He’s very professional, responsible, considerate, helpful, efficient and more. We’re so lucky to have him to find a nice home located in the friendly neighbourhood and at a convenient commuter area for us. He’s also very fair to both buyers and sellers. He replied to our inquiries on time via emails or phone calls to make us have peace of minds. His patience and understanding made the daunting process of buying a house go smoothly. He’s a sincere man with a big warm heart ! Anyone who is looking for a home or struggling where to live or trying to sell a house can definitely rely on him. We strongly recommend Manesh from Oyster Estates, Arnos Grove to be your agent. He’s really dedicated to his mission to help people sell a house or find a home and he is really good at it ! Trust Manesh ! He’s a friend and family member more than an agent!
Dora · 21 May 2023 · Oyster Properties Arnos Grove
Agent replied · 15 May 2023
Dear Dora Kong,
We’re so happy to hear you had a great experience at Oyster Properties. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Manesh receives the recognition they deserve. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleAs a feed back, because we were a couple looking for a double nice room to move, we find Oyster Properties Arnos Grove a perfect team to help us getting there, especially Kumar, which handles everything well in this way, and from exactly one week ago we are living in a new and nice place, in Wood Green !
I am recommending to you too! 💪🏡🪟📤🔑✅🔝🏠🆙🤍🤗
Simona · 20 May 2023 · Oyster Properties Arnos Grove
Agent replied
Dear Simona Simo,
We’re so happy to hear you had a great experience at Oyster Properties Arnos Grove. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleOur nightmare agency in this area.. Don't bother in getting a contract with them.. They are such a bad liars.. We had a contract with them and after finishing the contract they just try and find issues and telling lies just not to give back the deposit..the people who live before us told us they did the same not getting back the deposit but now I know they did the same to everyone...you don't deserve even a star.. If you want a bad experience use oyster property..walk away from this agency.. We did have a cleaning company for the house to be cleaned and they charge us saying that was dirty.. Let's be serious.. House was nice and cleaned.. Just run and don't walk in to this agency.. I don't recommend it to anyone.. My husband went in to the agency to fix the problem and they told him to go out and were very rude.. Not nice at all. They need some training and some good customer service. Very unhappy with this agency 👎👎👎
Alexandra · 13 May 2023 · Oyster Properties Stanmore
Agent replied
Dear Alexandra Balcu,
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We are so sorry that your experience with us fell short of expectations.
We have investigated the matter and below is what has transpired:
Having checked the inventory that was done on the day you moved in, the property was professionally cleaned, which we do for all our tenants, Upon the checkout day the property was generally cleaned by yourself. We requested for an invoice and you did not want to provide any invoices for cleaning. it is not fair for the new tenant to move into a dirty property therefore we had to get it cleaned and charge the costs to you as property was not handed back in the condition in which you received it.
Secondly the garden was overgrown when we did the checkout and this had to be rectified for the new tenant to move in. The garden was in good condition when you were given the property. The contract that you had signed also clearly stated that the garden is meant to be maintained by the tenant which we regret that you did not manage to comply. We had no choice but to get it done and charge you for the same.
We only charged you for what our gardener and cleaner charged, and did not add any additional charges for our admin time or our time for organizing the works- which should have all been done before you handed the key back to us.
Hope this answers your clear up this concern, if you need more information feel free to call us to discuss.
Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleThe Oyster properties is the first property agent I have collaborated within the UK.
As a foreigner it is really hard to get a rental property in UK, especially in London. However I consider myself fortunate as I took a decision to go ahead with Oyster properties. They completed all the processes so smoothly that I did not have to stress myself during the process at all.
From the moment of the viewing to handing over the keys to apartment Mr. Kumar Gurung was the one who took care of the whole process. He showed commitment towards getting all the necessary documentation and procedures completed and he maintained a sound communication line throughout the processing time. I was able to clear any doubts I had over the process with him as he took time and effort to clear out and explain any doubts I had over the entire process.
Thanks again for a superb service, and please do keep the good work. Hope to continue to work with Oyster properties in future too.
Best regards,
Supun Ranasundara
Supun · 13 May 2023 · Oyster Properties Arnos Grove
Agent replied
Dear Supun Ranasundara,
We appreciate the fantastic review and are glad we could be of service. We’re glad we made your experience with us a great one and will be happy to help you again soon. If there is anything else we can do for you, please let us know!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleKumar manages my flat in new Southgate, he is very professional and organised. Everything is going smoothly since I signed up with Oyster properties and I'll definitely recommend them to everyone!
Claudian · 13 May 2023 · Oyster Properties Arnos Grove
Agent replied · 15 May 2023
Dear Claudian,
Thank you for taking the time to leave us a review. You are more than welcome, we are very happy to hear that your experience with us was an amazing one! Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleThe worst letting agent, they will keep you waiting for days and weeks. Upon ensuring as a stranger for the same property I get to know that the property was gone a week ago.
With an attitude the lady will put up a wrong allegation towards you.
Please do not rent with them
They are not trustworthy.
Amee · 30 April 2023 · Oyster Properties Stanmore
Agent replied · 20 April 2023
Dear Amee d vora life is wow,
We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We want to make things right, please give us a call on +44 208 951 5558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI highly recommended Gemma, she is a real professional who is always in touch with you! Thank’s to Gemma we rented a lovely house.
Макар · 22 April 2023 · Oyster Properties Stanmore
Agent replied · 19 September 2023
Dear Ярославна Гайчук,
You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleVery poor maintenance service. Service desk very unprofessional. Reported broken fridge 2 weeks ago and still without fridge.
Tomasz · 17 April 2023 · Oyster Properties Stanmore
★★★★★ 5/5
GoogleOur experience was superb. Kumar was very helpful to us that we were able to find our home. He was very easy to talk to and responds quickly with our queries. I highly reccomend their service!
Gyleen · 16 April 2023 · Oyster Properties Arnos Grove
Agent replied · 30 April 2023
Dear Gyleen Elegio,
You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI highly recommended Gemma, she is a real professional who is always in touch with you! Thank’s to Gemma we rented a lovely house.
Ярославна · 6 April 2023 · Oyster Properties Stanmore
Agent replied · 7 April 2023
Dear Ярославна Гайчук, You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
★★★★★ 1/5
TrustpilotDiscriminatory
I called to ask about a room to let and was told that the property is available to females only and they dont accept men.Do to the Equaloty Act 2010 this is illegal, regardless of their reasoning.
Andy · 4 April 2023 · Oyster Properties Stanmore
Agent replied · 12 July 2023
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
★★★★★ 5/5
GoogleGemma helped me with everything I needed. Quick response always and very polite.
Caveira · 1 April 2023 · Oyster Properties Stanmore
Agent replied · 7 April 2023
Dear Caveira Blitz, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
★★★★★ 5/5
GoogleThanks to Kumar, we found a place to rent. Great customer service. First time renters. Kumar was very professional and informative at the viewing. Helpful with processing the documents.
C · 31 March 2023 · Oyster Properties Arnos Grove
Agent replied · 7 April 2023
Dear C Nguyen,
We built Oyster Properties to provide the best possible service to every customer who walks through our door. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleMy experience with oyster properties was outstanding. I recently moved to Southgate and Gemma from oyster properties was so helpful. She was there when you needed her and made everything easier for us! I am so grateful Gemma you’ve been a real gem.
Maria · 31 March 2023 · Oyster Properties Stanmore
Agent replied · 7 April 2023
Dear Maria Malai,
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Gemma receives the recognition they deserve. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
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