Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI have just used Oyster Properties, Stanmore letting department to let my property. I mainly dealt with Minal, Gemma, Mehul and Pauleen, I found them very professional and they would always reply to all my queries in a very timely manner. They ensured that all the necessary paperwork was complete, as well as arranging all the tradesmen needed to ensure the property was ready to be let. I would definitely recommend them.
Well done and thank you all.
Master · 20 March 2025 · Oyster Properties Stanmore
Agent replied · 18 December 2024
Dear Master Crafter,
Thank you so much for the fantastic review, Master Crafter! We’re delighted to hear that Minal, Gemma, Mehul, and Pauleen provided you with the professional and efficient service we strive for. It's great to know that we were able to assist with everything from paperwork to preparing your property. Your recommendation means a lot to us, and we truly appreciate your trust in Oyster Properties. Looking forward to working with you again in the future!
Best regards,
Oyster Properties
★★★★★ 1/5
GoogleRating only, no written review.
James · 20 March 2025 · Oyster Properties Stanmore
Agent replied · 20 March 2026
Hi James,
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience with Oyster Properties did not meet your expectations.
We truly value your input and are committed to providing all our clients with the high standard of service they deserve. Your concerns are important to us, and we would welcome the opportunity to address them and make things right.
Please feel free to get in touch with us directly (compliance@oyster-properties.co.uk) so we can better understand the issue and work towards a resolution.
Best regards,
The Oyster Properties Team
★★★★★ 1/5
GoogleRating only, no written review.
Clara · 20 March 2025 · Oyster Properties Stanmore
Agent replied · 20 March 2026
Hi Clara,
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience with Oyster Properties did not meet your expectations.
We truly value your input and are committed to providing all our clients with the high standard of service they deserve. Your concerns are important to us, and we would welcome the opportunity to address them and make things right.
Please feel free to get in touch with us directly (compliance@oyster-properties.co.uk) so we can better understand the issue and work towards a resolution.
Best regards,
The Oyster Properties Team
★★★★★ 1/5
GoogleHi guys, I’m requesting everyone not to rent property from this agency because after all they are after your money, when you’re about to rent property from them they will say they gonna fix all the maintenance issues, so you trust them and you rent property, after they don’t care about what maintenance needs to be done until your contract is expires, once it’s about to expire they will start to blame you that you didn’t maintain the property. But the fact is their property are already worse before you move in they just pretend they will do something about maintenance but in real they don’t do anything and when your contract is finished they will blame for even small things And after they won’t return your deposit amount. So if you really want to get a property for rent, get it from somewhere else but not from oyster property.
Parth · 20 March 2025 · Oyster Properties Stanmore
Agent replied · 20 March 2026
Dear Parth Gadhiya,
At Oyster Properties, we value honest feedback but must address the inaccuracies in your review.
During your tenancy, there were multiple breaches of contract, including unauthorized subletting and accommodating additional occupants, two families, without prior consent. Additionally, rent payments were frequently delayed, and the property was not maintained as required, resulting in rubbish being left in the garden.
We take all maintenance requests seriously and ensure timely resolution of reported issues. However, tenants also bear responsibility for the general upkeep of the property, as outlined in the tenancy agreement.
Our policies are designed to ensure a fair and smooth rental experience for both tenants and landlords. We remain committed to professionalism and fairness in all our interactions. Should you wish to discuss this matter further, we are open to direct communication.
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleWe could not be happier with the service we received from Oyster Properties.
We would like to say a special thank you to Manesh who was most helpful, and always on hand to answer any questions and give advise, which made selling our property a much less stressful process.
Would highly recommend.
Freda · 18 March 2025 · Oyster Properties Arnos Grove
Agent replied · 30 March 2025
Dear Freda Gower,
We really appreciate you taking the time to share your experience! It’s great to hear that Manesh's support made selling your property a smoother and less stressful process. We always aim to provide helpful and professional service, and we’re so glad we were able to help. Thank you for your high recommendation, and we hope to assist you again in the future!
Best regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleMy experience with Oyster properties has been absolutely fantastic! They’re friendly and very responsive and flexible. Also I must compliment Agent gemma G., she is very good at her job (surpassing many other agents I have met along the way). She is friendly, takes her time to explain the area and features of the house being advertised, as well as addressing any questions I have.
Krupal · 17 March 2025 · Oyster Properties Stanmore
★★★★★ 5/5
GoogleI had an excellent experience with Oyster Property, thanks to Gemma’s outstanding support. She was professional, friendly, and incredibly helpful throughout the process. From finding the right rental property to securing the place, she guided us every step of the way, making the process smooth and stress-free. Her prompt communication and dedication truly set her apart. I highly recommend Gemma and Oyster Property for anyone looking for a reliable and efficient letting agent. Thank you for your excellent service!
H · 16 March 2025 · Oyster Properties Stanmore
Agent replied · 20 March 2026
Dear H P,
Thank you for your kind words! We're thrilled to hear that Gemma provided the outstanding support you were looking for. We pride ourselves on offering a professional and friendly service, and it’s great to know that Gemma’s dedication and communication made such a positive impact on your experience. Your recommendation is greatly appreciated!
Best regards,
The Oyster Properties Team
★★★★★ 5/5
TrustpilotIrina and Zisha were both excellent in…
Irina and Zisha were both excellent in helping us sell our flat: very professional and friendly, I would thoroughly recommend them and Oyster Properties if you’re looking to sell or buy or rent.
Mehul · 15 March 2025 · Oyster Properties Arnos Grove
Agent replied · 11 June 2026
Dear Mehul Shah,
Thank you so much for this wonderful review! We're absolutely delighted to hear about your positive experience with Zisha and our team.
It's fantastic to know that Zisha provided you with the professional, patient, and accommodating service you deserved throughout your property journey. We understand that finding the right property can sometimes take time, and we're pleased that Zisha kept you well-informed at every step of the process.
Your recognition of her dedication to follow-ups and viewing requests means a lot to us. We'll be sure to pass along your kind words to Zisha, feedback like yours truly motivates our team to continue delivering excellent service.
Thank you for choosing Oyster Properties, and we are thrilled that we could help you with your property needs. Well done to you too for your patience throughout the process!
Warm regards,
The Oyster Properties Team
★★★★★ 5/5
TrustpilotZisha sales team.
I dealt with Zisha in oyster properties. She was very professional from the get go. She was very patient and accommodating. Any follow ups and viewing requests were met and even though it took us a long time, zisha kept us up to date at every step. Well done !!
Nehal · 15 March 2025 · Oyster Properties Arnos Grove
Agent replied · 11 June 2026
Dear Nehal Shah,
Thank you so much for this wonderful review! We are absolutely delighted to hear about your positive experience with Zisha and our team.
It's fantastic to know that Zisha provided you with the professional, patient, and accommodating service you deserved throughout your property journey. We understand that finding the right property can sometimes take time, and we're pleased that Zisha kept you well-informed at every step of the process.
Your recognition of her dedication to follow-ups and viewing requests means a lot to us. We'll be sure to pass along your kind words to Zisha, feedback like yours truly motivates our team to continue delivering excellent service.
Thank you for choosing Oyster Properties, and we are thrilled that we could help you with your property needs. Well done to you too for your patience throughout the process!
Best regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleFantastic service, the people are amazing and so helpful. We had our property rented within 2 weeks of having it on the market. They understood our needs and were happy to accommodate to cater to these needs. Highly recommend! A big thank you to Nick, Gemma and Niraj!
Rishi · 15 March 2025 · Oyster Properties Stanmore
Agent replied · 20 March 2026
Hi Rishi Solanki,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us. It's fantastic that we were able to rent your property so quickly and meet your needs. Nick, Gemma, and Niraj will be delighted to hear your kind words.
We truly appreciate your recommendation and look forward to continuing to support you in the future!
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleOyster Properties are very professional and efficient. Their communication is very good. Gemma and all the staff were incredibly helpful throughout the process. I would strongly recommend them to everyone.
Ming · 15 March 2025 · Oyster Properties Stanmore
Agent replied · 20 March 2026
Dear Ming Cheng,
Thank you for your kind review! We’re so pleased to hear that you found our team professional, efficient, and communicative. Gemma and the rest of the staff will be thrilled to know they made such a positive impression. Your recommendation means a lot to us!
We look forward to helping you again in the future.
Best regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleOur home-buying journey with Oyster Properties was nothing short of amazing, and Zisha played a key role in making the entire process smooth and stress-free. The house was immaculate, well-maintained, and had everything we were looking for. From start to finish, everything was handled professionally, and we had zero issues. If you’re looking for a reliable and hassle-free experience, I highly recommend Zisha from Oyster Properties!
Sangeeta · 15 March 2025 · Oyster Properties Stanmore
Agent replied · 20 March 2026
Dear Sangeeta,
Thank you so much for your wonderful review! We’re delighted to hear that your home-buying journey was a smooth and stress-free experience. Zisha will be over the moon to know she played a key role in making everything come together seamlessly. We're thrilled that the house met all your expectations!
Your recommendation means the world to us, and we look forward to assisting you again in the future.
Best regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleGood and Fast Service
Staff behaviour also Nice
Dr.Dhaval · 15 March 2025 · Oyster Properties Stanmore
Agent replied · 20 March 2026
Dear Dr. Patel,
Thank you for taking the time to share your feedback! We're so glad to hear you were happy with the speed and service you received, as well as our team's behavior. It's always our goal to provide top-notch service, and we truly appreciate your kind words. Looking forward to assisting you again in the future!
Best regards,
Oyster Properties Team
★★★★★ 4/5
GoogleIt was a very pleasant experience working with Gemma. She has been very responsive with all the concerns that I have raised. Made it a point to give me a feasible solution to any issue raised
Dipanwita · 14 March 2025 · Oyster Properties Stanmore
Agent replied · 20 March 2026
Dear Dipanwita Das,
We're delighted to hear that Gemma provided you with such a positive experience. Ensuring our clients feel supported every step of the way is our priority, and we appreciate your kind words. If there's anything else we can do for you, don't hesitate to reach out!"
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleGood location house. And after they help and support for us . Thank you
Mansi · 14 March 2025 · Oyster Properties Stanmore
Agent replied · 20 March 2026
Dear Mansi Darji,
We're so glad you found a great home in a good location. It was our pleasure to support you throughout the process, and we're always here if you need anything. Wishing you all the best!"
Best regards,
Oyster Properties
★★★★★ 1/5
TrustpilotThese guys are awful
These guys are awful. They are not helpful, they do not help fix issues. I have been a tenant with this agency for 2 years, any problems they request to log in the portal, and then they just close the ticket withouit notice. Anytime I ring up for answers it is always a rude person who doesn't want to hear the issue or help. Consistently not providing the service to tenants as they are required to do. I do not have good experience dealing with this agency.
Omair · 12 March 2025 · Oyster Properties Arnos Grove
Agent replied · 11 June 2026
Dear Omair Ali,
Thank you for taking the time to share your feedback.
We are genuinely sorry to hear about your disappointing experience over the past two years. The issues you’ve raised, such as support tickets being closed without resolution, unhelpful communication, and inconsistent service, are deeply concerning and fall short of the standards we are committed to upholding.
Please accept our sincere apologies for the frustration this has caused. We take your concerns seriously and would welcome the opportunity to review the matters in more detail. If you are open to it, we kindly ask that you contact our office directly so we can investigate your case further and ensure appropriate steps are taken to resolve any outstanding issues.
Your feedback is invaluable and helps us improve the way we serve all of our tenants. We are committed to delivering professional, responsive, and reliable service, and we hope to have the chance to restore your confidence in our team.
Thank you once again for bringing this to our attention.
Kind regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleVery pleased with experience from beginning to end. Mannish sold our property from listing to completion within 2 months and kept us informed all the way through.
Tina · 12 March 2025 · Oyster Properties Arnos Grove
Agent replied · 14 March 2025
Dear Tina jackson,
Thank you for your wonderful feedback! We're so pleased to hear that your experience with us was smooth and efficient. Mannish is truly dedicated to ensuring a seamless process, and we’re glad he kept you well-informed every step of the way.
Best regards,
Oyster Properties
★★★★★ 1/5
GoogleRating only, no written review.
A · 10 March 2025 · Oyster Properties Stanmore
Agent replied · 20 March 2026
Hi,
We’re truly sorry to hear that you’ve had a less-than-ideal experience. At Oyster Properties, we strive to provide the best service, and we’d love the chance to make things right. Unfortunately, we weren’t able to find your details in our records.
If you could reach out to us at 020 8951 5558 or email mail@oyster-properties.co.uk, we’d be more than happy to assist you and address any concerns you may have.
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleGemma from Oyster Properties was fantastic in helping me find a rental apartment in Colindale. Her responsiveness was impressive, she always got back to me quickly and answered all my questions thoroughly. Her professionalism and knowledge of the rental market made me feel confident throughout the process. I'm very pleased with my new apartment and grateful for Gemma's assistance.
Shinju · 9 March 2025 · Oyster Properties Stanmore
Agent replied · 10 March 2025
Dear Shinju Velayudhan,
Thank you for your wonderful review! We’re so happy to hear that Gemma was able to make your rental search in Colindale a smooth and stress-free experience. Her dedication and quick responses truly set her apart, and we’re delighted that you felt confident throughout the process.
It’s fantastic to know that you’re pleased with your new apartment! Wishing you happiness and great memories in your new home. If you ever need anything, we’re always here to help!
Best regards,
Oyster Properties
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
“I had a fantastic experience renting a flat with Oyster Properties, and Gemma was incredibly helpful throughout the process. The flat was spotless, well-maintained, and had everything we needed in one place. The vibes were great, and we had no issues at all. It truly feels like home, and we’re really enjoying our time here. Highly recommend Oyster Properties for anyone looking for a hassle-free rental experience!”
Ketan · 8 March 2025 · Oyster Properties Stanmore
Agent replied · 10 March 2025
Dear Ketan Togadiya,
We’re thrilled that you had such a fantastic experience with us. A spotless, well-maintained home with great vibes? Sounds like a perfect match! Gemma will be over the moon knowing she made your move hassle-free.
We’re so glad your new place already feels like home. Wishing you countless happy moments there, and remember, we’re just a call away if you ever need anything!
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleWe had an amazing experience working with Gemma Groogan from Oyster Properties, Stanmore while searching for our rental apartment. From the very beginning, she was incredibly proactive, always keeping us updated with new listings and promptly answering any questions we had. The constant follow-ups and clear communication made the entire process smooth and stress-free.
Gemma truly went above and beyond to ensure we found the perfect place, and their dedication and professionalism were evident every step of the way. We highly recommend Gemma to anyone looking for a reliable and responsive real estate agent.
Shafeek · 8 March 2025 · Oyster Properties Stanmore
Agent replied · 10 March 2025
Dear Shafeek Sahib,
Thank you for such a thoughtful and heartfelt review. We’re absolutely delighted to hear that Gemma made your rental search a smooth and stress-free experience. She truly puts her heart into helping clients find the perfect home, and your kind words will mean so much to her!
It’s fantastic to know that her proactive approach and dedication made a difference for you. If you ever need anything in the future, we’re always here to help. Wishing you all the happiness in your new home!
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleThanks a lot for your services and help. Sincere thanks to Gemma for completing the tenancy agreement without any delay. All staffs are approachable and kindly responding to queries.
Shiva · 7 March 2025 · Oyster Properties Stanmore
Agent replied · 10 March 2025
Dear Shiva Krishna,
Thank you for your wonderful review! We truly appreciate your kind words and are delighted to hear that you had a smooth experience with us. Gemma and the entire team take great pride in providing efficient and responsive service, so it’s fantastic to know we met your expectations. If you ever need any further assistance, we’re always here to help.
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleI have had a smooth process of renting with oyster properties. Since the day to viewing property to renting it, the staff has been very cooperative. Specially Ms Gemma and Mr Bhanu. Would recommend others to rent through them
Waleed · 7 March 2025 · Oyster Properties Stanmore
Agent replied · 10 March 2025
Dear Waleed Rehman,
Thank you for your kind words and for choosing Oyster Properties! We’re thrilled to hear that your renting journey was smooth and that Gemma and Bhanu were able to assist you so well. Your recommendation means a lot to us, and we’re always here if you need any help in the future.
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleThanks Gemma for the smooth transaction and following up with a great service. Great work !!!!
Clarence · 7 March 2025 · Oyster Properties Stanmore
Agent replied · 10 March 2025
Dear Clarence Pais,
Thanks so much for your thoughtful review! We’re thrilled that Gemma was able to make the process smooth and hassle-free for you. We’ll be sure to pass along your kind words to her!
Best regards,
Oyster Properties
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