Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleIt is my pleasure to provide feedback about Oyster Properties Estate & Letting Agents in Arnos Grove, Southgate.
As a newcomer to the UK, it was our first experience renting a flat, which was provided by the Arnos Grove office. I want to say their attitude is professional, and a gentleman named Kumar introduced our flat to us. He was really supportive and quick to respond to any inquiry. He was very patient in answering our questions because there were so many differences between my home country and UK regulations and procedures for renting.
The flat needed some maintenance when we moved in, and we raised these issues, which they helped us resolve. In one instance, the front door lock malfunctioned, and we were stuck inside the flat. We immediately called Kumar, who promptly started helping us out of that uncomfortable situation. I want to express my sincere thanks to him.
Thank you, Oyster Property, for your help and support. As an NHS Nurse, I want to thank you for all your efforts in helping us rent a quiet and pleasant flat. We are very happy to have this flat, thanks to your guidance and support.
Paria
Paria · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 15 August 2024
Dear Paria,
Thank you so much for your wonderful review. We are thrilled to hear about your positive experience with Oyster Properties, especially as it was your first time renting in the UK. It's great to know that Kumar was able to support you throughout the process, from answering your questions to helping with maintenance issues, and even assisting in an urgent situation.
We understand that transitioning to a new country can be challenging, and we’re glad we could make your experience smoother and more comfortable. Your satisfaction means the world to us, especially knowing the vital work you do as an NHS nurse.
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleWe have had excellent advice and service from all at Oyster properties . Kumar from the lettings side has been very efficient and helpful
Shailesh · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 15 August 2024
Dear Shailesh Patel,
Thank you for your fantastic review! We're delighted to hear that you've had an excellent experience with our team at Oyster Properties. Kumar and the lettings team strive to provide efficient and helpful service, and your kind words are truly appreciated.
We look forward to continuing to support you with all your property needs.
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleOyster is just BRILLIANT!
Last yr they managed to get me a rent increase. They have looked after my flat for a while. During lockdown it was completely full, I’ve had no voids in over 6 yrs. what oyster do is brilliant marketing & they do so in good enough time, prospective tenants are properly referenced so I’ve never had a problem not even late rent,
They manage the flat brilliantly, they provide access to 3rd parties meaning I can get on with other work,
As a result of their brilliant management & my increased cash flow which is consistent & timely I’ve been able to leverage the rental income to buy another property with Oyster assisting me & providing access for surveys etc.
thank you very much oyster for your excellent work. I’m really glad I found you,
Sara · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied
Dear Sara,
Thank you very much for taking the time to review our Agency and we very much appreciate your positive feedback.
We do take pride in catering to our clients' needs the best way we can.
Please don't hesitate to contact us in case you need further guidance.
Best regards - Oyster Properties Team
★★★★★ 5/5
GoogleVery pleased with the services of Oyster Properties and particularly our agent Manesh, who helped us enormously with the whole process. Very quick to respond to all our enquiries, it was a pleasure to work with. The whole family is very happy with our new house. Thank you!
Miriam · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 21 December 2024
Dear Miriam Hanicova,
Thank you for your lovely feedback! We’re delighted to hear that Manesh provided such excellent support and made the process smooth for you. It’s wonderful to know that your whole family is happy with your new home.
We truly appreciate your kind words and look forward to assisting you again in the future.
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleBeyond Just an Agency - Exceptional service and support from Oyster Properties.
I recently had the pleasure of working with Oyster Properties, and I can't recommend them enough! From the start, they were incredibly accommodating, offering flexible viewing slots to fit my schedule. The reference and documentation process was seamless and straightforward. A special thanks to Mr. Kumar for making everything so easy and hassle-free.
After moving in, we encountered some issues with the amenities and bathroom. While these types of problems are fairly common, what really stood out was how Mr. Sandeep handled the situation. His dedication went above and beyond. He swiftly coordinated with plumbers, electricians, and other professionals to resolve everything efficiently, ensuring that the work was done to a high standard. Thanks to Sandeep's exceptional support, the issues were resolved quickly, and it felt like we had developed a friendship.
I highly recommend Oyster Properties for all your housing needs. They truly understand what customers need and provide outstanding service every step of the way. Thank you to the entire Oyster Properties team for your excellent support!
Dennis · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 21 December 2024
Dear Dennis Roy,
Thank you so much for your wonderful and detailed review! We’re thrilled to hear that you had such a positive experience with Oyster Properties. It’s fantastic to know that the flexible viewing, seamless documentation process, and exceptional support from Mr. Kumar and Mr. Sandeep made your experience smooth and hassle-free.
We truly appreciate your feedback, and we’re grateful to have had the opportunity to assist you. Your recommendation means a lot to us, and we’ll continue to strive to provide excellent service for all our clients.
Wishing you all the best in your new home!
Best regards,
Oyster Properties
★★★★★ 1/5
GoogleRating only, no written review.
Cameron · 20 March 2025 · Oyster Properties Arnos Grove
★★★★★ 5/5
GoogleVery professional and efficient service from the start. Even though there was a little delay from the solicitors part, Manesh continued to support and advise us towards a positive outcome. Very clear and prompt communication, and very pleased with the purchase. Thank you very much!
Ruslan · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 20 December 2024
Dear Ruslan Stoyanov,
Thank you for your kind words! We’re delighted to hear that you found our service professional and efficient. Despite the delays from the solicitors, it’s great to know that Manesh’s support and guidance helped achieve a positive outcome.
We truly appreciate your feedback and are thrilled that you’re pleased with your purchase. Wishing you all the best in your new home!
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleExcellent team and work being carried out by one of the best estate agency around. I am particularly impressed with the work of Kumar ( Arnos Grove branch ) . He goes the extra mile to make sure the final outcome is always good news.
Thank you guys
Tatjana · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 19 December 2024
Dear Tatjana Laban,
Thank you so much for your kind words, Tatjana!
We’re thrilled to hear about your positive experience with our team, especially Kumar from our Arnos Grove branch. Going the extra mile to ensure great results is what we strive for, and it’s wonderful to know Kumar delivered on that. Your support means a lot to us, and we’re always here to help with any of your property needs.
Thank you again for choosing Oyster Properties!
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleI used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond. Nothing was too difficult a d they arranged anything I needed from house clearance, gardening work, deep cleaning, electrics, sorting post. Their WhatsApp service is fantastic as it means they are always accessible and they can send you pictures of what they are doing. 5 star service
Vashti · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 14 December 2024
Dear Vashti Wyatt,
Thank you so much for your kind words! We’re delighted to hear that you had a great experience with Oyster Properties. It’s wonderful to know that we could assist you in getting your property ready for sale and provide the service you needed, especially with the street app tracking feature.
We truly appreciate your recommendation and are grateful for the opportunity to help with both managing and selling your property. If there’s anything else we can do for you, please don’t hesitate to reach out.
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleManesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our questions, and provided insightful guidance that made navigating the process much easier. His professionalism and dedication were evident in every interaction, giving us confidence and peace of mind.
The true test of his expertise came when our initial sale unexpectedly fell through, through no fault of ours or the seller’s. Rather than stepping back, Manesh stepped up and worked tirelessly to secure the house for us against the odds. His problem-solving skills and commitment were nothing short of impressive. Thanks to Manesh’s dedication, we were able to achieve the outcome we hoped for. We can’t thank him enough and highly recommend him to anyone looking for a standout estate agent.
Sudhanshu · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 23 November 2024
Dear Sudhanshu Saxena,
Thank you for such a wonderful review! We're delighted to hear that Manesh made your home-buying experience exceptional, especially given the challenges along the way. His commitment and problem-solving skills truly shine in moments like these, and we’re so pleased he could help secure the outcome you hoped for. Thank you for your heartfelt recommendation, Manesh and the team at Oyster Properties greatly appreciate it!
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleThey are one of the best agency I dealt with so far in London, very professional and understanding, the whole process of renting went very smoothly. Kumar in particular has been super helpful and professional, I would highly recommend them.
Serena · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 8 November 2024
Dear Serena.
Thank you so much! We're thrilled to hear you had such a positive experience with us. Kumar and the team are grateful for your kind words, and we're delighted we could make the rental process smooth and hassle-free. Your recommendation means a lot to us!
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleWe would like to express our heartfelt thanks to Mr. Kumar and Oyster Agency for their invaluable help in renting our first home.
Serhan · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 8 November 2024
Dear Serhan Derin,
Thank you for your kind words! We’re thrilled that Mr. Kumar and the Oyster Properties team could assist you in finding your first home. Wishing you happiness and wonderful memories in your new place!
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleGreat company. Rented a house through them was such a fast process and everything was so smooth. Big thanks to Kumar 👍 …
Aim · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 8 November 2024
Dear Aim Itsi,
We're delighted to hear you had a smooth and fast experience renting with us. Kumar and the team appreciate your kind words and are always here to help. Enjoy your new home!
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleUsed oyster for sale of my property and found them extremely helpful. Would definitely recommend. I would use them again. I found Mannish to be of great help.
Derek · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 20 March 2026
Dear Tina jackson,
Thank you for your wonderful feedback! We're so pleased to hear that your experience with us was smooth and efficient. Mannish is truly dedicated to ensuring a seamless process, and we’re glad he kept you well-informed every step of the way.
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleReally nice experience so far, which is rare for agencies. I started my tenancy on the 04jul23 and the communication with the agent (Gemma)/agency has been very good. Based on my previous experiences with other agencies, Oyster has shown transparency and care for the tenants - they are very prompt in responding queries and sending info.
I’ll update if I have any issues later on, but the property I moved into was pretty well taken care off, so I believe everything will go smoothly. I’ve logged 1 issue through the property management system and the response was pretty quick.
Update:
It’s been a year and the agency is still very good in my opinion. They follow up with the tenants concerns. The renewal process was smooth and they took care of everything. Communication was good.
Alejandro · 20 March 2025 · Oyster Properties Stanmore
Agent replied · 20 March 2026
Dear
We’re so happy to hear you had a great experience at Oyster Properties. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleBad experience in general. They are not on the renters side.
Istvan · 20 March 2025 · Oyster Properties Stanmore
Agent replied · 20 March 2026
Dear Istvan Csonka,
We're sorry to hear about your negative experience. At Oyster Properties, we strive to support all our clients, and I regret that we didn’t meet your expectations.
If you'd like to discuss your concerns further, please feel free to contact me directly at 0208 951 5558.
Thank you for your feedback, and I apologize again for the inconvenience.
Best regards,
Oyster Properties
★★★★★ 1/5
GoogleRating only, no written review.
Rezha · 20 March 2025 · Oyster Properties Stanmore
Agent replied · 14 December 2024
Dear Rezha,
Thank you for your rating. We’re sorry you didn't leave additional feedback, but we understand that your experience may not have fully met your expectations.
We would love to hear more about your experience so that we can improve. Please feel free to contact us at 0208 951 5558 at your convenience.
We appreciate your time and look forward to hearing from you.
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleFantastic service by the whole team at Oyster properties. Huge effort by Manesh to help both the buyer and myself as the seller secure a successful sale. Highly recommended.
Mahen · 20 March 2025 · Oyster Properties Stanmore
Agent replied · 14 December 2024
Dear Mahen Perera,
Thank you so much for your kind words! We’re thrilled to hear that you had a fantastic experience with the team at Oyster Properties, and we’re especially glad that Manesh was able to assist in securing a successful sale.
Your recommendation means a lot to us, and we truly appreciate your feedback. If there’s anything else we can do for you in the future, don’t hesitate to reach out!
Best regards,
Oyster Properties
★★★★★ 1/5
GoogleIf there was an option for giving no stars at all, I would do so. I would not recommend this property agency. I was a tenant renting through them and when we left the property in better cleanliness and overall condition then when we had moved in, they took £150.00 off our deposit for a couple of lightbulbs being wasted and a couple of other completely insignificant and minor things such as a curtain rail that had come loose and a hinge on a kitchen cupboard door that just needed adjusting. It was completely disproportionate to take off 150.00 for 3 very minor things. They refused to answer my emails and phonecalls and I couldn't escalate it with the manager because they kept saying the manager was unavailable.
We left the property immaculate and looked after it carefully as if it was our own.
We were very disappointed and unimpressed with this agency and I would not recommend anyone to use them.
Shifra · 20 March 2025 · Oyster Properties Stanmore
Agent replied · 14 December 2024
Dear Shifra Denderowicz,
Thank you for sharing your feedback, and I’m truly sorry to hear about your dissatisfaction with our services. I completely understand your frustration regarding the deposit deductions and lack of communication, and I apologize for any inconvenience this caused.
We aim to handle all matters fairly and professionally, and I’m disappointed to learn we did not meet those standards in your case. I would appreciate the opportunity to discuss this further and resolve any outstanding concerns. Please don’t hesitate to contact me directly at 0208 951 5558, and I’ll do my best to address the issue.
Once again, I sincerely apologize for the inconvenience, and I truly appreciate your patience.
Best regards,
Oyster Properties
★★★★★ 1/5
GoogleThe services provided by Oyster Properties at our previous residence were highly unsatisfactory, and we faced significant challenges during our time there. Be cautious when considering this residency, and make sure to have a clear understanding of the support services offered. Making an informed decision can help avoid similar issues.
Rujai · 20 March 2025 · Oyster Properties Stanmore
Agent replied · 14 December 2024
Dear Rujai,
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience with Oyster Properties did not meet your expectations, and I understand how challenging this must have been for you. We always strive to provide the best possible service, and I regret that we fell short in your case.
We would welcome the opportunity to discuss your concerns further and see how we can make things right. Please feel free to reach out to us directly at 0208 951 5558, and we’ll do our best to address any outstanding issues.
Once again, I apologize for the difficulties you faced, and I appreciate you bringing this to our attention.
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleI used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond. Nothing was too difficult
5 star service
Once the house was ready for sale I also instructed Oyster for the sale of my house and that was handled brilliantly. They used a street app which was amazing as you knew exactly how many viewings you had each day, who was viewing and their position (ie if they had a mortgage in place, or had a property to sell before they could proceed). Within 2 weeks we had several offers and sale was agreed a week later. They were attentive and responsive. Highly recommend
Vashti · 20 March 2025 · Oyster Properties Stanmore
Agent replied · 14 December 2024
Dear Vashti Wyatt,
Thank you so much for your kind words! We’re delighted to hear that you had a great experience with Oyster Properties. It’s wonderful to know that we could assist you in getting your property ready for sale and provide the service you needed, especially with the street app tracking feature.
We truly appreciate your recommendation and are grateful for the opportunity to help with both managing and selling your property. If there’s anything else we can do for you, please don’t hesitate to reach out.
Best regards,
Oyster Properties
★★★★★ 1/5
GoogleKate has ignored all my messages. It’s been over 10 days now and I am yet to get my deposit back. Please avoid using this company I was informed that my deposit had been returned
Fola · 20 March 2025 · Oyster Properties Stanmore
Agent replied · 14 December 2024
Dear Fola Ajai,
We sincerely apologize for the delay in returning your deposit and for the lack of communication from Kate. This is not the level of service we strive to provide, and I completely understand your frustration.
Please rest assured that we are addressing this issue, and I would like to personally assist in resolving it as quickly as possible. Please contact me directly at 0208 951 5558, and I will ensure that your deposit is returned to you promptly.
Thank you for bringing this to our attention, and I apologize again for the inconvenience.
Best regards,
Oyster Properties
★★★★★ 1/5
GoogleAbsolutely terrible service from Gemma. No way to contact the person when you view a flat. Bravo on being useless.
Roy · 20 March 2025 · Oyster Properties Stanmore
Agent replied · 14 December 2024
Dear Roy,
I’m truly sorry to hear about your negative experience with Gemma and the challenges you faced in reaching someone after your property viewing. This is certainly not the service we aim to provide, and I apologize for any frustration caused.
I’d appreciate the opportunity to discuss this further and address your concerns. Please feel free to contact me directly at 0208 951 5558, and I will do my best to assist you.
Thank you for your feedback, and I’m sorry again for the inconvenience.
Best regards,
Oyster Properties
★★★★★ 1/5
GoogleLisa from Oyster Properties has to leave me a voicemail every single day about my property search! Despite me informing her company multiple times not to contact me. I am getting fed up of the sound of her voice.
Shivani · 20 March 2025 · Oyster Properties Stanmore
Agent replied · 14 December 2024
Dear Shivani Kaz,
We're truly sorry to hear about the repeated calls from Lisa and the frustration this has caused you. I completely understand how disruptive this must have been, especially after you've already requested not to be contacted.
Please accept our sincerest apologies for not respecting your preferences. I will personally ensure that this issue is addressed immediately. If you would like to discuss this further or need assistance with your property search, please feel free to contact me directly at 0208 951 5558.
Thank you for your patience, and once again, I apologize for the inconvenience.
Best regards,
Oyster Properties
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