Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotMinal advised me to go to Ombudsman
I got a call since this review from Minal who advised that I lodge a formal complaint with the Ombudsman. When I stated the tenants destroyed my front garden (lawn area) by growing corn and root vegetables on there, without my permission, she informed me that this is allowed? Really, in which country?! This is how good they are! IF YOU VALUE YOUR PROPERTY AND SANITY AVOID THESE PEOPLE!
Gita · 16 April 2025 · Oyster Properties Arnos Grove
Agent replied · 11 June 2026
Dear Gita,
We’re sorry to hear that your experience with the tenancy caused such distress. Your feedback is important to us, and we understand the emotional toll that difficult tenant situations can take.
That said, we would like to respectfully clarify that your agreement with us was a Let Only service. This means the responsibility for tenant management, including rent increases, inspections, communication, and maintenance, sat entirely with the landlord.
Despite this, we did everything we could to assist, well beyond what’s typical in such arrangements. Notices were served upon your request, and our team, including Minal, made efforts to help where we could. You were advised to lodge a formal complaint not to deflect, but to ensure a fair and thorough process.
We’re sorry you feel let down and are happy to respond further through the appropriate channel.
Best regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleI’m so happy with you guys nice job fast and quick work many thanks
Afrim · 13 April 2025 · Oyster Properties Arnos Grove
Agent replied · 3 June 2025
Dear Afrim Traktori,
Thank you so much for your kind words! We’re thrilled to hear you were happy with the service and that everything went quickly and smoothly. It was a pleasure working with you, and we’re always here if you need us again.
Best regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma has been great every time i have dealt with her. She went above and beyond in securing us our property and in addition, any time we needed any additional support throughout our tenancy she was very accommodating and helpful. She is also very communicative. If anyone is looking to secure a rental I highly recommend working with Gemma! Thank you
Prinal · 28 March 2025 · Oyster Properties Stanmore
Agent replied · 20 March 2026
Dear Prinal Shah,
We’re delighted to hear that Gemma’s efforts played such a key role in securing your property and providing excellent support throughout your tenancy. At Oyster Properties, we take great pride in offering responsive and proactive service, and it’s great to know that Gemma’s communication and care made a difference. We greatly appreciate your recommendation and look forward to assisting you again in the future.
Best regards,
Oyster Properties
★★★★★ 1/5
GoogleRating only, no written review.
Rob · 24 March 2025 · Oyster Properties Stanmore
Agent replied · 20 March 2026
Hi Rob,
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience with Oyster Properties did not meet your expectations.
We truly value your input and are committed to providing all our clients with the high standard of service they deserve. Your concerns are important to us, and we would welcome the opportunity to address them and make things right.
Please feel free to get in touch with us directly (compliance@oyster-properties.co.uk) so we can better understand the issue and work towards a resolution.
Best regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleGreat experience with Oyster Properties, the whole process was easy and smooth, very professional. If I needed any help, support was always given. Kumar was very helpful from the beginning right till the end. He is very quick in responses, and I felt that he always went above and beyond. Thank you Kumar and the team at Oyster Properties! Appreciate it!
Georgie · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 20 March 2026
Dear Georgina,
Thank you so much for your kind words! We're delighted to hear that you had a great experience with Oyster Properties. It's wonderful to know that Kumar and our team were able to provide the support and professionalism you needed throughout the process. We truly appreciate your feedback and look forward to assisting you again in the future.
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleExtremely professional. As a landlord, they've taken the stress of managing my property. I get regular updates, and they promptly negotiate revised rental contracts when due. Highly recommend Oyster Properties
Qazafi · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 15 August 2024
Dear Qazafi Khalil,
Thank you so much for your kind words and for taking the time to leave us such a positive review. We're thrilled to hear that you're happy with our property management services and that we've been able to make your experience as a landlord stress-free. Providing regular updates and ensuring smooth negotiations are key priorities for us, and it's wonderful to know that you're satisfied with our efforts.
Your recommendation means a lot to us, and we look forward to continuing to provide you with exceptional service.
Best regards,
Oyster Properties
★★★★★ 1/5
GoogleI had an extremely disappointing experience with them. The communication was beyond shocking, where three different staff called and said completely different things on the phone ( all for one viewing).
Save yourself a headache and avoid this estate agents at all costs!
Khadeeja · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 23 July 2024
Dear Khadeeja,
I’m truly sorry to hear about your disappointing experience. We aim to provide clear and consistent communication, and it's concerning to learn we missed the mark. I’d like to address this issue directly and ensure it doesn’t happen again. Could you please provide more details so we can look into this matter further. Please contact us at 0208 951 5558. Thank you for bringing this to our attention.
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleKumar was fantastic in helping us find our new flat. Very professional, responsive, and made the process seamless. Highly recommend!
Matina · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 23 July 2024
Dear Matina,
Thank you for your wonderful review. We're thrilled to hear that Kumar provided excellent service and made your experience seamless. We appreciate your recommendation!
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleHad an amazing experience with oyster properties, I finally managed to rent the property I wanted, thanks to Kumar who helped me so much. He is very kind,respectful and professional gentleman.
Mahmud · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 23 July 2024
Dear Mahmud,
Thank you for your kind words. We're delighted to hear about your positive experience with Oyster Properties and Kumar's assistance. We appreciate your feedback and are glad we could help you find the property you wanted.
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleExceptional service particularly from Kumar - professional, kind and always available to assist with prompt responses to any enquiries and concerns.
Diana · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 23 July 2024
Dear Diana,
Thank you for your wonderful review. We're thrilled to hear that Kumar provided exceptional service and was able to assist you promptly and professionally. Your kind words are much appreciated.
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleHaving not moved for 9 years, I can honestly say that without Kumar's kindness and constant reassurance the process would have been so much harder. He was amazing! I HIGHLY recommend Oyster Properties.
Julie · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 23 July 2024
Dear Julie,
Thank you for your lovely review. We're delighted to hear that Kumar's kindness and reassurance made your move easier. We greatly appreciate your recommendation.
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleThe customer service I received at Oyster Properties was very professional. The team at the branch were very helpful and knowledgeable. I have been very satisfied with all their work. Many thanks to our agent Kumar.
Evelina · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 23 July 2024
Dear Evelina,
Thank you for your wonderful review. We're thrilled to hear you had a positive experience with our team and found our customer service professional and helpful. Kumar and the rest of the team greatly appreciate your kind words.
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleVery satisfied with their services, always willing to help. Many thanks to Kumar. I've had a very good experience renting. Highly recommend.
Andrew · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 23 July 2024
Dear Andrew,
Thank you for your kind words and for taking the time to leave a positive review. We are delighted to hear that you are very satisfied with our services and have had a good experience renting with us.
Kumar and the entire team at Oyster Properties always strive to provide the best service possible, and your recognition is greatly appreciated.
If you need any assistance in the future, please do not hesitate to contact us. We are always here to help!
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleWe would like to thank Mr. Kumar and the oyster company who were patient and helpful to rent our first house.
Zulfiye · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 20 March 2026
Dear Derin,
Thank you for your wonderful review! We’re delighted to hear that Mr. Kumar and the team could assist you with renting your first home. We appreciate your kind words and wish you all the best in your new place!
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleI am glad to provide a review for your Arnos Grove office where we were able to rent our first flat in the UK. My spouse and I recently migrated to the UK as skilled workers and faced many challenges in renting a flat due to procedures differing from those in our country. We visited some studios and flats introduced by other estate agencies, and what was presented to us by your agency was notably different.
The flat was perfectly and punctually presented by one of your staff members named Kumar, whom I found to be a true gentleman and very supportive. He patiently explained what we needed to provide for financial support and other requirements. I want to express my gratitude to Oyster Property's Arnos Grove office and particularly to Kumar for his friendly, supportive, and swift help. I highly recommend this office and Kumar to others looking for any renting, letting, and estate-related services.
Keyvan
M · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 24 February 2025
Dear Majid,
Thank you so much for sharing your positive experience with our Arnos Grove office. We are delighted to hear that Kumar was able to assist you and your spouse in finding your first flat in the UK, especially given the challenges of navigating a new country's rental process.
It's wonderful to know that Kumar provided the support and guidance you needed, ensuring the process was as smooth and straightforward as possible. We greatly appreciate your kind words and recommendation.
If you ever need any further assistance, please don't hesitate to reach out. We’re here to help with all your property-related needs.
Best regards,
Oyster Properties
★★★★★ 1/5
GoogleToday, I had the opportunity to visit one of their properties. During the viewing, my assistant mentioned that the rent seemed slightly high, so I inquired whether the rent was fixed or if there was any flexibility. The agent, Kumar Gurung, responded by saying that I could make a counteroffer. However, I was later disheartened to see that in his review, he had written that I was "poor." This comment was deeply upsetting.
Muhammad · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 8 November 2024
Dear Muhammad,
We apologize for any distress caused by your recent experience. Please be assured that we take this matter very seriously, as our goal is to provide a respectful and professional service to all clients.
To discuss and resolve this matter, kindly contact us directly at 0208 951 5558. We are here to address your concerns and ensure your satisfaction.
Thank you for bringing this to our attention.
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleMy family and I are very happy with the service and attention provided by Oyster Properties, especially Mr. Kuma, who did a great job and helped us move to a new home. I highly recommend it. Thank you very much.
Nádia · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 8 November 2024
Dear Nadia,
Thank you, Nádia, for your kind words! We're thrilled that you and your family are happy with our service. Mr. Kumar and the team at Oyster Properties are delighted to have helped with your move. We appreciate your recommendation!
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleMy experience with oyster properties was awesome and stress free, the letting agent (Kumar) who attended to me was very nice and supportive . They don't just let to you but also make you feel welcome and comfortable in your new environment. I will always refer people to oyster properties.
Ezekwem · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 30 August 2024
Dear Ezekwem,
Thank you for your kind words! We're thrilled to hear that your experience with Oyster Properties was both awesome and stress-free. Kumar and the team always strive to provide a welcoming and supportive service, and we're glad you felt comfortable in your new home. We truly appreciate your recommendation and look forward to assisting you or anyone you refer in the future.
Best regards,
Oyster Properties
★★★★★ 4/5
GoogleRecently moved into my new home with Kumar’s help the process was less than easy due to issues on my end but Kumar from the agents was extremely patient and supportive throughout the entire process and it made me signing on the contract so much easier with everything
Reshma · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 30 August 2024
Dear Reshma,
Thank you so much for your wonderful review! We're delighted to hear that your move-in experience was smooth despite the challenges. Kumar’s patience and support are truly commendable, and we’re glad they made the process easier for you. We're here to assist you with anything you need moving forward. Enjoy your new home!
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleGood service and pleasant service experience with Oyster. Thanks, Kumar.
Ronke · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 30 August 2024
Dear Ronke,
Thank you for your kind words! We're thrilled to hear that you had a pleasant experience with our service. Kumar and the entire team at Oyster Properties appreciate your feedback. We're here to help with anything you need in the future!
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleRenting with Oyster Properties has been a good experience for us . They are so good and well organised . Kumar , thanks so much for your support and patience. You really makes renting so easy for us .
We are grateful.
Victoria · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 15 August 2024
Dear Victoria,
Thank you so much for your wonderful review! We're delighted to hear that your experience renting with Oyster Properties has been positive. Kumar and the team strive to make the process as smooth and stress-free as possible, and it's great to know we were able to achieve that for you.
Your kind words are truly appreciated, and if there's anything more we can do for you in the future, please don't hesitate to reach out. We're always here to help.
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleI recently had the pleasure of working with Oyster Properties Estate & Letting Agents and was thoroughly impressed by their professionalism and kindness. From the initial consultation to the final closing, their team displayed exceptional expertise and genuine care. They were always available to answer questions, provided insightful advice, and made the entire process smooth and stress-free. Their courteous demeanor and dedicated service made a significant difference. I highly recommend them for anyone seeking a top-notch real estate experience. Big thanks to Kumar for his support and patience. Edita
Edita · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 15 August 2024
Dear Edita,
Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you were impressed by our team's professionalism and kindness throughout the process.
Kumar and the entire Oyster Properties team are dedicated to providing exceptional service, and it's wonderful to know that we were able to make your real estate experience smooth and stress-free. Your recommendation means a lot to us.
If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out. We’re here to help!
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleIt has been an absolute pleasure to work with Kumar from Oyster Properties. He has been very helpful guiding us through the process, being always prompt about appointments and happy to give friendly advice even outside of his working hours. He went for the extra mile and ensured that we landed on the right property. Diligent, professional and above all - caring. Thank you so much!
Best wishes,
Ivan & Krisztina
Ivan · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 15 August 2024
Dear Ivan,
Thank you for your fantastic review! We're delighted to hear that your experience with Kumar and Oyster Properties has been so positive. Kumar truly goes above and beyond for his clients, and we're glad to see his diligence, professionalism, and care made a difference in your property search.
Your kind words mean a lot to us. If there's anything else we can assist with, please don't hesitate to reach out. Wishing you and Krisztina all the best in your new home!
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleWe were looking for a new apartment to rent in March and we found one with the help of Kumar. Kumar was very helpful during the whole procedure, whenever we had a question, he always answered immediately. It was very difficult to find a suitable apartment due to the shortness of time, but everything went smoothly through Oyster Properties.
Krisztina · 20 March 2025 · Oyster Properties Arnos Grove
Agent replied · 15 August 2024
Dear Krisztina Morbert,
Thank you so much for your wonderful review! We’re thrilled to hear that you had a smooth and positive experience finding your new apartment with Kumar’s help. It’s great to know that he was able to assist you promptly during the process.
We’re glad we could make your move easier, especially with the time constraints. If you ever need any further assistance, please don’t hesitate to reach out.
Best regards,
Oyster Properties
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.