Oyster Properties reviews in Stanmore and Arnos Grove

Dear Dhaval, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your entire tenancy journey - from check-in to check-out and deposit return - was smooth and hassle-free. It is fantastic to know that our tech-driven approach made the process convenient for you. I will be sure to pass along your kind words to Kavya and the rest of our team - they'll be delighted to hear that their efforts made a positive difference in your experience. Your recommendation means the world to us, and we truly appreciate your trust in our services. Should you need assistance with future accommodations, we would be honored to help you again. Thank you once again for choosing us and for this lovely review! Best regards, The Oyster Properties Team

Dear Maria, Thank you so much for taking the time to share this wonderful feedback! It means the world to us to hear that Zisha provided you with such an exceptional experience. We are thrilled that her knowledge of local markets, genuine personality, and strong interpersonal skills made your property journey so positive. Your recommendation to friends speaks volumes, and we truly appreciate you acknowledging that reviews don't come easily for you - that makes this feedback even more meaningful to us. Zisha will be delighted to hear your kind words, and we could not agree more that she's a tremendous asset to our team. Thank you for choosing Oyster, and we are so glad we could exceed your expectations. If you or your friends ever need assistance with property matters in the future, we'll be here to help! Best regards, The Oyster Properties Team

Hi Krunal Patel, Thank you so much for taking the time to share your positive experience! We are delighted to hear that Kavya provided you with such excellent service during your inspection and check-out process. Your feedback about his professionalism, friendliness, and thoroughness means a lot to our team. We strive to make property rental and letting as smooth and stress-free as possible for all our clients, so it's wonderful to know we achieved that for you. We'll be sure to pass along your kind words to Kavya, feedback like yours truly motivates our team to continue delivering the high standard of service our clients deserve. Thank you for recommending Oyster, and we hope to assist you with any future property needs! Best regards, The Oyster Properties Team

Hi Naveen Kalekuri, Thank you so much for taking the time to share this wonderful review! It's absolutely delightful to hear about your positive experience with Oyster Properties. We are thrilled that Kavya and Gemma were able to provide you with the exceptional support you deserved throughout your house search, contracting, and referencing process. It's fantastic to know that our seamless service - from the initial viewing to collecting your keys and handling the utility transfers - made your move as hassle-free as possible. Your kind words about our team's unwavering support mean the world to us, and we're so pleased that you felt well taken care of every step of the way. We truly appreciate your willingness to recommend our services to friends - there's no greater compliment than a referral from a satisfied client. Congratulations on your new home! We hope you settle in beautifully and create many wonderful memories there. Should you need any assistance in the future, please do not hesitate to reach out. Thank you again for choosing Oyster Properties and for sharing your experience. Warm regards, The Oyster Properties Team

Hi Sandip Sohaliya, Really appreciate your feedback! We are so pleased you are happy with the service, and Mehul will be thrilled to know he made a difference throughout the process. Best regards, The Oyster Properties Team

Hi Rahul Gohel, Thanks so much for your kind words! We're really glad to hear everything went smoothly and that you felt well looked after by the team. It means a lot to us. Best regards, The Oyster Properties Team

Hi Shivangi Sohaliya, Thank you for rating us five stars, Mehul did a splendid job assisting you and we are glad you chose Oyster Properties. Best regards, The Oyster Properties Team

Dear Marina Foster Balesvari, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the ongoing hot water issue and any breakdown in communication from Baxi’s side. We fully understand that going without hot water for five days is unacceptable, and we truly appreciate your patience during this time. Regrettably, as the boiler is still under warranty with Baxi, they are solely responsible for carrying out the necessary repairs. Unfortunately, their scheduling limitations mean they have not been able to confirm a specific visit slot. Please rest assured that we are treating this matter with urgency. While this issue falls outside of our direct control, we are continuing to liaise with Baxi to push for the earliest possible resolution. In the meantime, we kindly ask that you contact our office at 0208 951 5558 or email us at compliance@oyster-properties.co.uk with your property address and current contact details so we can keep this matter prioritized and monitored closely. We are committed to ensuring the comfort and well-being of our tenants and will do our utmost to avoid similar issues in the future. Thank you again for your understanding and cooperation. Best regards, The Oyster Properties Team

Dear Jim, Thank you for your honest feedback and for the 4-star review. We genuinely appreciate your patience during what was indeed a challenging 5-month process. You are absolutely right that we could have been more proactive in guiding the buyer through the process. As a first-time buyer, they did need additional support, and we'll take this as a valuable lesson to provide even more hands-on assistance in similar situations going forward. We are sorry that the lender's solicitor's poor communication added unnecessary stress to your sale. While some delays were beyond our control, we understand how frustrating this must have been for you as the seller waiting for completion. Thank you for acknowledging the hard work that went into getting your property sold. Your feedback helps us improve our service, and we hope that, despite the lengthy process, you are pleased with the final outcome and acknowledge Manesh's hard work in completing the sale of your property. Many thanks again for choosing Oyster Properties to handle your sale. Best regards, The Oyster Properties Team

Dear Claudia Roca, Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you have experienced. This does not reflect the level of service we strive to provide our clients. We take all feedback seriously and would like the opportunity to review your case immediately. The delay in our inspection and any billing discrepancies are concerning to us. Please contact us directly at compliance@oyster-properties.co.uk so we can investigate this matter thoroughly and work toward a fair resolution. We are committed to making this right and ensuring better communication moving forward. Kind regards, The Oyster Properties Team

Dear Lukha, We truly appreciate you taking the time to share your kind feedback. It has been a pleasure working with you over the years, and we are so pleased to hear that you have found the experience smooth and hassle-free. We always strive to keep things simple and straightforward, so it’s wonderful to know that this has come through in your experience with us. As always, we are here if you ever need anything. Best regards, The Oyster Properties Team

Dear Butnariu Marian Ionut, Thank you for taking the time to share your concerns. We value your four years as a tenant and your consistent payment history. We understand your frustration regarding the window damage assessment. Issues involving spontaneous glass breakage can have various causes, including weather conditions, building settlement, or age-related wear, and we recognize these should be properly investigated. We apologize that an on-site inspection was not conducted promptly, as this is typically our standard procedure for damage assessments. Every situation deserves proper evaluation before determining responsibility. We would like to revisit this matter with you directly. Please contact our office at 0208 951 5558 or email us at compliance@oyster-properties.co.uk with your property address and current contact details so we can keep this matter prioritized and monitored closely. We are committed to treating all our long-term tenants fairly and finding a reasonable resolution. Best regards, The Oyster Properties Team

Dear Jignesh Pithadia, Thank you for sharing your feedback. We wouldd like to address the concerns you have raised about your tenancy experience. Your tenancy was managed according to the agreed terms and all applicable legal requirements. We maintain detailed records showing that maintenance requests were logged and addressed promptly, with appropriate contractors engaged as needed. We appreciate your acknowledgment that the landlord was cooperative throughout your tenancy. The actions you have referenced were carried out following the landlord's specific instructions, as is standard practice in property management. Regular inspections are a legal requirement that we must fulfill to ensure compliance and safety standards, as outlined in your tenancy agreement. Regarding property viewings, we strive to maintain high standards of punctuality and professionalism. We encourage tenants to report any concerns at the time they occur so we can address them immediately. We value all tenant feedback as it helps us continually improve our services. We remain committed to managing all properties fairly, professionally, and in full compliance with our legal obligations. If you have any specific concerns you would like to discuss further, please do not hesitate to contact us directly. Best regards, The Oyster Properties Team

Dear Prem Parmar, Thank you for taking the time to share your feedback. We sincerely apologize for being late to your viewing and for the poor communication you experienced from our team member. This is not the standard of service we strive to provide, and we understand how disappointing this must have been for you. Punctuality and professional, courteous communication are fundamental to what we do, and we clearly fell short of your expectations. We take your feedback seriously and will be addressing this internally to ensure it doesn't happen again. We would welcome the opportunity to discuss your experience further if you are willing. Thank you for bringing this to our attention, and we apologize again for the inconvenience caused. Kind regards, The Oyster Properties Team

Hi Renu Ranatunge, Thank you so much for the 5-star review, Renu! We're delighted that you have had such a positive experience with Oyster Property. Your rating means a great deal to us and reflects our commitment to providing excellent service to all our tenants. We are pleased to know we're meeting your expectations and hope to continue doing so throughout your tenancy. If you ever need anything or have any questions, please don't hesitate to reach out to our team. We are always here to help. Thank you again for choosing Oyster Property! Kind regards, The Oyster Properties Team

Hi Aksa Renu, Thank you for taking the time to leave this review! We are so pleased to hear that Nandish was able to resolve your electricity issue quickly and efficiently. We understand how important it is to address maintenance concerns promptly, especially when it comes to essential services like electricity. It's great to know that Nandish provided you with the swift response you needed. We will be sure to pass along your positive feedback to Nandish, it's always wonderful to hear when our team members are making a real difference for our tenants. Thank you for choosing Oyster Property, and please do not hesitate to reach out if you need any assistance in the future. Kind regards, The Oyster Properties Team

Dear Nazanin Kazemi, Thank you for your feedback. We are genuinely sorry to hear that your experience with us did not meet your expectations, and I appreciate you taking the time to share your concerns. We understand how stressful and disappointing it must have been to have your tenancy application withdrawn, especially so close to your intended move-in date. However, I would like to clarify a few key points regarding the process. From the outset, our negotiator made it clear that your offer was conditional and subject to the landlord’s final approval. Throughout the negotiations, where offers and terms were going back and forth, we provided timely updates via email in writing, particularly when the negotiator was not immediately available by phone due to other appointments or viewings. Unfortunately, despite initial interest, the landlord ultimately decided not to proceed with your application and formally instructed us to cancel the offer. While this outcome was beyond our control, we acted as promptly and transparently as possible in communicating the landlord’s decision to you. We always aim to provide a professional and respectful service to all applicants, and I’m sorry to hear that you felt let down in this instance. Your feedback has been taken seriously and will be used as part of our ongoing efforts to improve communication and client experience. If you would like to discuss this further, please don’t hesitate to get in touch. Best regards, The Oyster Properties Team

Hi B Shah, Thank you for taking the time to share your feedback. It’s truly been a pleasure managing your portfolio, and we’re so pleased to hear that you have felt well supported throughout. Knowing that our team’s efforts have made a difference means a great deal to us. We look forward to continuing our partnership for many more years to come. Warm regards, The Oyster Properties Team

Hi Sonali, Fifteen years is no small milestone, and knowing we have had the privilege of supporting you throughout this journey truly means the world to us. Building long-term relationships like yours is at the heart of what we do, and it’s been a pleasure having you as such a valued part of the Oyster Properties family. Thank you for your continued trust, we are always here whenever you need us. Warm regards, The Oyster Properties Team

Hi Shashi Shah, Thank you so much for this wonderful review and for your continued trust in Oyster Properties over the past ten years! It's truly rewarding to hear such positive feedback from a long-standing client like yourself. We are delighted that you are satisfied with our management of your three properties and our ability to negotiate competitive market rentals when sourcing new tenants. Your confidence in our rental management process, from securing tenants to prompt banking of rental receipts, reflects the professional standards we strive to maintain for all our landlords. Building lasting relationships with property owners like yourself is at the heart of what we do. Your loyalty over more than a decade speaks volumes, and we're honored to have earned your trust and recommendation. Thank you for choosing Oyster Properties as your property management partner. We look forward to continuing to serve you and your properties with the same dedication and professionalism for many years to come. Warm regards, The Oyster Properties Team

Hi Kuan, Thank you so much for this heartfelt review! We are truly touched by your kind words and so pleased that you have had such a positive experience with our team. It is wonderful to hear that Kumar and Sarju at our Arnos Grove office provided you with the patient, professional service you deserved. We believe in taking the time to answer all our clients' questions thoroughly, so we're delighted they made you feel supported throughout the process. We are particularly moved to hear about how our team went above and beyond to help you with the challenging situation involving your previous tenants, even though they were not originally placed by us. This reflects the genuine care and integrity that we try to bring to all our client relationships, we believe in doing what's right, not just what's required. Your gratitude means the world to us, and we are honored that you chose to trust Oyster Property with your letting needs. Thank you for recognizing our commitment to fair pricing and reliable service. We look forward to continuing to provide you with the trustworthy, professional property management you deserve. Warmest regards, The Oyster Properties Team

Hi H. Faldu, Thank you so much for this fantastic review! As a portfolio landlord, your endorsement means a great deal to us, and we are thrilled to hear that our comprehensive management service is meeting your expectations. We are delighted that you have found our team to be friendly, efficient, and committed to putting your interests first, from tenant sourcing through to day-to-day property management. Building that trust with our landlords, especially those with multiple properties like yourself, is something we take great pride in. Your willingness to recommend Oyster Properties to your friends and family is the highest compliment we could receive. Word-of-mouth recommendations from satisfied clients like yourself are incredibly valuable to us, and we truly appreciate your confidence in our services. Thank you for choosing Oyster Properties to manage your portfolio. We are committed to maintaining the high standards of service that have earned your trust, and we look forward to continuing our successful partnership. Best regards, The Oyster Properties Team

Hi A Guy, Thank you so much for this wonderful review! We are indeed delighted to hear that you have had such a positive experience with Oyster Properties. Your feedback about our prompt communication and quick, professional issue resolution is exactly what we strive for with every client. We understand how important it is to address concerns efficiently and keep our clients well-informed throughout the process. We truly appreciate your recommendation, it means a lot to know that our service has met your expectations and that you'd be happy to refer others to us. Thank you for choosing Oyster Properties, and please do not hesitate to reach out if you need any assistance in the future. Best regards, The Oyster Properties Team