Trusted Agent profile
Verified
★★★★★
1,672 reviews across 2 offices and 4 platforms
Oyster Properties has two offices, in Stanmore and Arnos Grove. Together they have 1,672 reviews on four platforms, rated 4.5 out of 5 overall.
1,447
Reviews on Google
All 2 offices
113
Reviews on Facebook
Business-wide
11
Reviews on The Trusted Agent
All 2 offices
101
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ...Read all 6 from sellers
Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our ...Read all 3 from buyers
I would like to thank Neil for his professionalism, because he was very attentive from day one, always available to help and mainly concerned to solve my ...Read all 2 from tenants
Oyster Properties's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Oyster Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotPrompt action
Winter late afternoon on a Friday and my boiler was not working. They got me in contact with an engineer who expertly directed me to fix the issue
Thank you for sharing your experience! We’re so pleased we could help resolve your boiler issue swiftly. We always aim to provide quick, effective support when it’s needed most. Your satisfaction means a lot to us, and we’re glad we could assist you!
5/5
GoogleI can thoroughly recommend Manesh at Oyster Properties for assisting me with the sale of a flat in N11. Every aspect of the sale and marketing was handled quickly and professionally.
Dear Peter Musk, Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with Manesh and that every aspect of your sale was handled professionally and efficiently. At Oyster Properties, we always strive to provide the best service to our clients, and it’s great to know we met your expectations. Best regards, Oyster Properties
5/5
GoogleDear Oyster properties, I would like to thank you guys for the excellent services that you have been providing. I am currently a tenant in the north London region and definitely would recommend you guys to other home seekers .Also a special thank you to kumar for all his help and advice. thanks
Dear Marchia Mcfaralane, We’re so grateful for your kind feedback! Knowing that we’ve been able to assist you means everything to us. Kumar will be thrilled to hear how much his advice has been appreciated, it’s what we strive for every day. Thank you for recommending us, and we’re here whenever you need anything! Best regards, Oyster Properties
5/5
GoogleDear Oyster properties, I would like to thank you guys for the excellent services that you have been providing. I am currently a tenant in the north London region and definitely … More
5/5
TrustpilotContacted Nick ( Nirmit Patel ) whom i…
Contacted Nick ( Nirmit Patel ) whom i happened to know. He was very Helpfull and Professional. The whole Team is good and gives good service.
Thank you, Pradip! It’s wonderful to hear that Nick and our entire team were able to provide you with excellent service. We pride ourselves on professionalism and helpfulness, and we’re happy to know we made a positive impact. We appreciate your trust in us!
5/5
GoogleGemma was really helpful with whole process of getting the house for renting, she helped on each step of application from letting offer to agreement signing. Only issue I faced was not from them but from 3rd party they use, Goodlords for referencing, their automation and process is not fast and accurate, which caused delays in getting letting agreement signed. Relying on automation sometimes makes process difficult and time consuming, which in turn makes getting the house for letting or getting tanent moving in delayed unnecessarily. Please consider doing process old school ways by yourself if needed, than giving it to 3rd party, it's costing stressful experience to your letting tenants. Try to identify issues with 3rd party platforms you're using right now and trying to take the situation in your hands to get the process done faster.
Dear Asif Bhatti, Thank you for your kind words about Gemma, we’re thrilled she could assist you throughout the process. I’m sorry to hear about the delays caused by the referencing process with Goodlord. We appreciate your feedback and will review this to improve the experience for future tenants. Thank you again for your patience and understanding. Wishing you all the best in your new home! Best regards, Oyster Properties
5/5
FacebookOysters helped us find our property for rent twice already.They have been helpful with almost everything.Gemma Grogan has been our agent twice the experience.She was always there for any queries at any time during the process.Highly recommended!
5/5
TrustpilotOyester properties Stanmore excellent experience
With the Oyester properties Stanmore office, We had a wonderful experience while buying our 1st home.Zisha made the process very comfortable, though it took us couple of months for our own faults,but throughout the entire process of completion she was absolutely calm,polite & always helpful. She is perfect example of how a person should deal with seller & buyer.We are highly recommending her.
1/5
TrustpilotAbuse agent
Don't rent a property from this agent at all if you don't want to lose your deposit, they're trying to find a way to scam you, about 3 years I was tenant of them, every year increases rent when you arrange a viewing they turn off their crazy lift and tell viewers lift doesn't work and tenant knows issue of the lift when he rented a property so nothing can do about very slow lift if you use stairs can reach sooner to upper floor than lift, at the end of tenancy we cleaned property well but they're checking every centimeter of flat to find something to blame you and reduce your deposit they charged me £10 for 1 light bulb, £200 for mattress and £120 for cleaning as they said needed to clean more about 2 hours! Mattress wasn't new at the start of tenancy but after 3 years we used because of some stains they charged me £200 to buy a new one! Regarding leak from ceiling my laptop damaged and they didn't take responsibility because they're just thinking about theirselves my advice is don't rent a property from Oyster properties if you do you will lose your deposit as they're find a way to blame you because they're really hungry besides there is an Indian takeaway next Woodfield Court and you smell oil and food all the time with noise so be careful and don't trust them at all!
We're sorry to hear about your dissatisfaction. Our goal is to provide a smooth rental experience for all tenants, and we value your feedback. If you’d like to resolve any outstanding issues, please contact us at 0208 951 5558.
1/5
TrustpilotAbuse agent
Rating only, no written review.
We're sorry to hear about your dissatisfaction. Our goal is to provide a smooth rental experience for all tenants, and we value your feedback. If you’d like to resolve any outstanding issues, please contact us at 0208 951 5558.
5/5
FacebookI used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond. Nothing was too difficult a d they arranged anything I needed from house clearance, gardening work, deep cleaning, electrics, sorting post. Their WhatsApp service is fantastic as it means they are always accessible and they can send you pictures of what they are doing. 5 star service Once the house was ready for sale I also instructed them for the sale and that was handled brilliantly. They used another street app which was amazing as you knew exactly how many viewings you had each day and who was viewing and their position. Within 2 weeks we had several offers and sale agreed a week later. fantastic company and people and would highly recommend
5/5
The Trusted AgentAmazing service
I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond. Nothing was too difficult a d they arranged anything I needed from house clearance, gardening work, deep cleaning, electrics, sorting post. Their WhatsApp service is fantastic as it means they are always accessible and they can send you pictures of what they are doing. 5 star service Once the house was ready for sale I also instructed them for the sale and that was handled brilliantly. They used another street app which was amazing as you knew exactly how many viewings you had each day and who was viewing and their position. Within 2 weeks we had several offers and sale agreed a week later.
5/5
The Trusted AgentExceptional Service and Unmatched Dedication, Highly Recommend Manesh!
Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our questions, and provided insightful guidance that made navigating the process much easier. His professionalism and dedication were evident in every interaction, giving us confidence and peace of mind. The true test of his expertise came when our initial sale unexpectedly fell through, through no fault of ours or the seller’s. Rather than stepping back, Manesh stepped up and worked tirelessly to secure the house for us against the odds. His problem-solving skills and commitment were nothing short of impressive. Thanks to Manesh’s dedication, we were able to achieve the outcome we hoped for. We can’t thank him enough and highly recommend him to anyone looking for a standout estate agent.
1/5
TrustpilotHighly unprofessional non existent…
Highly unprofessional non existent customer service. One person who hasn’t a clue answers all calls . Lady at the viewing was so detached and in a hurry .
5/5
GoogleWe would like to thank Mr. Kumar and the oyster company who were patient and helpful to rent our first house.
Dear Derin, Thank you for your wonderful review! We’re delighted to hear that Mr. Kumar and the team could assist you with renting your first home. We appreciate your kind words and wish you all the best in your new place! Best regards, Oyster Properties
5/5
TrustpilotOyster is just BRILLIANT!
1/5
TrustpilotA terrible experience
A terrible experience. They do a great job "selling themselves" but a terrible job selling my late mother's flat. Horrible communication, lack of proactivity, lack of control, unprofessional and wasted everyone's time & money. Avoid.
1/5
GoogleI am currently renting a furnished room in a shared flat managed by Oyster Properties in northwest London. I moved in a month ago, and on the first day, I noticed that the bed support was broken. I immediately reported this issue to Oyster Properties, explaining that the damage was present before I moved in. Given that they conducted an inventory check prior to my arrival, they should have been aware of this problem. I have repeatedly requested that they fix or replace the bed in several written emails, but unfortunately, they have given me numerous excuses, such as claiming a colleague is handling the issue or that the bed support will be delivered soon. However, a month has passed, and I am still waiting for a resolution, with no further communication from them. I am concerned about the bed's safety due to the broken frame, which may not provide adequate support. I am also worried that when I move out, Oyster Properties might wrongly accuse me of causing the damage and deduct the repair costs from my deposit. I advise others to be cautious with this company. I have taken pictures and videos to document the issue and can provide proof if needed. Wilson Law
5/5
GoogleReally nice experience so far, which is rare for agencies. I started my tenancy on the 04jul23 and the communication with the agent (Gemma)/agency has been very good. Based on my previous experiences with other agencies, Oyster has shown transparency and care for the tenants - they are very prompt in responding queries and sending info. I’ll update if I have any issues later on, but the property I moved into was pretty well taken care off, so I believe everything will go smoothly. I’ve logged 1 issue through the property management system and the response was pretty quick. Update: It’s been a year and the agency is still very good in my opinion. They follow up with the tenants concerns. The renewal process was smooth and they took care of everything. Communication was good.
Dear We’re so happy to hear you had a great experience at Oyster Properties. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleI am glad to provide a review for your Arnos Grove office where we were able to rent our first flat in the UK. My spouse and I recently migrated to the UK as skilled workers and faced many challenges in renting a flat due to procedures differing from those in our country. We visited some studios and flats introduced by other estate agencies, and what was presented to us by your agency was notably different. The flat was perfectly and punctually presented by one of your staff members named Kumar, whom I found to be a true gentleman and very supportive. He patiently explained what we needed to provide for financial support and other requirements. I want to express my gratitude to Oyster Property's Arnos Grove office and particularly to Kumar for his friendly, supportive, and swift help. I highly recommend this office and Kumar to others looking for any renting, letting, and estate-related services. Keyvan
Dear Majid, Thank you so much for sharing your positive experience with our Arnos Grove office. We are delighted to hear that Kumar was able to assist you and your spouse in finding your first flat in the UK, especially given the challenges of navigating a new country's rental process. It's wonderful to know that Kumar provided the support and guidance you needed, ensuring the process was as smooth and straightforward as possible. We greatly appreciate your kind words and recommendation. If you ever need any further assistance, please don't hesitate to reach out. We’re here to help with all your property-related needs. Best regards, Oyster Properties
1/5
TrustpilotRubbish estate agent
Rubbish estate agent I gave this review based on my experience.No other alternative was given .kind regards
5/5
GoogleGreat experience with Oyster Properties, the whole process was easy and smooth, very professional. If I needed any help, support was always given. Kumar was very helpful from the beginning right till the end. He is very quick in responses, and I felt that he always went above and beyond. Thank you Kumar and the team at Oyster Properties! Appreciate it!
Dear Georgina, Thank you so much for your kind words! We're delighted to hear that you had a great experience with Oyster Properties. It's wonderful to know that Kumar and our team were able to provide the support and professionalism you needed throughout the process. We truly appreciate your feedback and look forward to assisting you again in the future. Best regards, Oyster Properties
1/5
GoogleThis is the worst service I had ever seen. They asked me to come and view the location yesterday and they said they only had a time slot within 2hrs time and I cancelled my work and went for view the property at exact time what they asked me to be there. And after viewing the property they told me to confirm within 2 days and they told me they can hold the property until 2 days for me. But as soon as I reached my home within 1hr I emailed them and confirmed I am able to rent the property and the mean time I send messages through WhatsApp as well for get the confirmation. And they told me their staff who gonna be my negotiator will text me on the next day because the person not available on that day and that time I asked them again is it gonna be keep for me until tomorrow to get confirmation but they didn’t respond my email and tomorrow morning I emailed them again because I need to move immediately and they didn’t respond to me and after that nearly 11.30 pm they send me a email letting me know the property isn’t available for me. I don’t know why they playing with people like this I cancelled my work and wasted 2 days for nothing Worst service I have ever seen 👎
1/5
FacebookThis is the worst service I had ever seen. They asked me to come and view the location yesterday and they said they only had a time slot within 2hrs time and I cancelled my work and went for view the property at exact time what they asked me to be there. And after viewing the property they told me to confirm within 2 days and they told me they can hold the property until 2 days for me. But as soon as I reached my home within 1hr I emailed them and confirmed I am able to rent the property and the mean time I send messages through WhatsApp as well for get the confirmation. And they told me their staff who gonna be my negotiator will text me on the next day because the person not available on that day and that time I asked them again is it gonna be keep for me until tomorrow to get confirmation but they didn’t respond my email and tomorrow morning I emailed them again because I need to move immediately and they didn’t respond to me and after that nearly 11.30 pm they send me a email letting me know the property isn’t available for me. I don’t know why they playing with people like this I cancelled my work and wasted 2 days for nothing Worst service I have ever seen 👎
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Stanmore has the most, with 1,208 reviews rated 4.5 out of 5, followed by Arnos Grove with 676.
The two Oyster Properties offices, by town:
6 reviews from sellers, rated 4.9 out of 5 on average. For example, Vashti wrote: "I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ..."
3 reviews from buyers, rated 4.9 out of 5 on average. For example, Sudhanshu wrote: "Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our ..."
Yes. In The Trusted Agent 2026 awards: Oyster Properties, Stanmore won Platinum; Oyster Properties, Arnos Grove won Platinum.
