Trusted Agent profile
Verified
★★★★★
1,090 reviews across 2 offices and 3 platforms
Oulsnam has two offices, in Bournville and Barnt Green. Together they have 1,090 reviews on three platforms, rated 4.8 out of 5 overall.
310
Reviews on Google
All 2 offices
3
Reviews on Facebook
All 2 offices
777
Reviews on Trustpilot
All 2 offices
Send Oulsnam a message.
Oulsnam's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent experience selling my house
I can't praise Oulsnam's Bournville office, and especially Lissie, highly enough! Throughout my house sale Lissie was helpful, friendly, efficient and communicative. She explained things clearly, kept in touch and always followed through promptly on things she said she'd do. Thanks also to Rachel (especially for pricing my house perfectly) and the rest of the team - I absolutely recommend them.
5/5
TrustpilotA process made easy by an exceptional team.
We have recently sold a property through Oulsnam and thought it worthy to note the exceptional service we received from Shelbi, Sara and Karen at the Barnt Green office. From start to finish, nothing was too much trouble. The advertisement for the property was excellent and we were able to sell within weeks. All our questions were answered and dealt with promptly, everything was explained to us and we were kept well informed along the way. Thank you once again, fully recommended.
5/5
TrustpilotA big thank you to Lisa Harvey who has…
A big thank you to Lisa Harvey who has provided brilliant customer service! We had a very quick turn around while moving house and Lisa was able to get a management pack across for our previous property immediately and quickly dealt with urgent requests from our solicitor. Thank you so much!
1/5
TrustpilotExtremely disappointing
My experience with this letting agency was very disappointing. At the end of my tenancy, they attempted to deduct £280 for cleaning, despite the independent check-out inventory repeatedly stating the property was in "otherwise clean condition" and recording "N/A" where it asked whether the carpets required cleaning. The justification given was that the incoming tenant has asthma and requested an additional clean. While I sympathise with the new tenant's circumstances, I do not believe this is a reasonable basis for charging the outgoing tenant when the independent inventory did not identify excessive dirt or pet hair. They also sought to charge £380 for staircase works. The check-out report only noted minor paint chipping and "marks and scuffs age related", yet the invoice was for making good and repainting the entire staircase. I offered two reasonable settlements, including £200 towards the repair, both of which were rejected. The undisputed portion of my deposit was returned, but the agency was unwilling to reach a fair compromise on the disputed charges, leaving me with no option but to refer the matter to the Tenancy Deposit Scheme for independent adjudication. I appreciate that landlords are entitled to recover the cost of genuine damage, but I expected deductions to be supported by the independent inventory and to be reasonable and proportionate. Luckily the result of the TDS dispute was fair and found mostly in my favour. Finally, I would like to add how unhelpful Jackie has been throughout this process. Her sarcastic comments were really not needed. Based on my experience, I would advise future tenants to carefully document the condition of the property throughout their tenancy and be prepared to challenge any deductions they believe are unjustified.
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience. As a managing agent, we have a duty to present to both landlord and tenant any proposed deposit deductions supported by the check-in and check-out reports, invoices and other relevant evidence. We do not make the final decision where an agreement cannot be reached between the parties. In this instance, agreement could not be achieved despite discussions regarding the proposed deductions, and the matter was therefore referred to the Tenancy Deposit Scheme (TDS) for independent adjudication. This is precisely the purpose of the deposit protection process, providing an impartial assessment where there is a genuine dispute. We fully respected the adjudicator's decision and ensured the deposit was distributed accordingly. Whilst we appreciate that you disagree with aspects of the landlord's claim, it is important to recognise that differences in interpretation of inventory reports are not uncommon, which is why the independent adjudication process exists. We are sorry that you felt our communication fell below your expectations. We always aim to deal with disputes professionally and courteously, and we take feedback regarding customer service seriously. We wish you all the best in your future home.
5/5
TrustpilotGreat experience from Angela for her…
Great experience from Angela for her enthusiasm and knowledge, and Sarah for her negotiating and all the team.
5/5
TrustpilotAll agents should be like Oulsnam
We had a viewing with Sadie, from the Bromsgrove team, on the hottest day of the year and felt moved to write a review, as all 5 of us thought she did an incredible job. We arrived early but, instead of waiting outside, Sadie arranged for us to view the gardens first, whilst another couple finished viewing the house. As we moved inside, she had both appointments running alongside each other, somehow managing to answer all of our questions, keep the vendors happy and entertaining our 3 children, who were making it difficult for us to see everything! It was incredibly hot, but she worked so hard to make it a good experience for us, remaining enthusiastic, professional and knowledgeable throughout. All of the children left saying how lovely she was, and it takes a lot to win them over! I would also like to mention Karen who, despite our last viewing with her being some time ago, remembered all of our requirements, our family details and always takes her time with us. We've never felt rushed. We've been looking for a house since the beginning of the year, so have met with many agents. But Oulsnam stands out and we do so hope to be able to buy with you.
Thank you so much for your truly lovely review it is a pleasure to read how pleased you have been with both Sadie and Karen and I have passed your kind comments on to them! We all wish you well with your search and hope you find your dream home soon!
5/5
TrustpilotAll good 👍 thanks for your support
5/5
TrustpilotOulsnam Barnt Green company and staff…
Oulsnam Barnt Green company and staff were polite and always on time to deliver information during my stay with them. The rent process and its completion was peaceful. I will recommend them to support you in all renting concerns. Kudos to Laura and their team.👍👍👍
5/5
TrustpilotPete was brilliant
Pete was brilliant, very supportive and helpful throughout the entire process. Don’t know how we would have managed without him.
We really appreciate you taking the time to leave us with a review and are happy to hear that you were pleased with the service you received.
5/5
Trustpilota smooth ride
Realistic property evaluation. Prompt professional brochure and immediate buyers. Lengthy but fairly smooth process until completion. Advised of any problems as they arose. Phone always answered, all the team helpful.
5/5
TrustpilotHelpful service and staff
Helpful service and staff. Sale went smoothly. Angela and Sarah especially helpful.
5/5
TrustpilotWe would recommend Oulsnam
Thank you Vicky, Debbie & the team at Oulsnam. Everyone was extremely efficient & helpful throughout the whole process . We would recommend Oulsnam if you are looking to sell or buy a house.
Thank you so much for your lovely review. We’re delighted to hear that Vicky, Debbie and the rest of the Oulsnam team made the process smooth and supportive from start to finish. Your recommendation means a great deal to us, and we’re thrilled you had such a positive experience.
5/5
TrustpilotExcellent service from Ben and his staff
Excellent service Ben and his team were extremely helpful with nothing being to much trouble. Kept us fully informed of everything that was happening from start to finish. Highly recommended
5/5
TrustpilotI have had a couple of viewings and…
I have had a couple of viewings and contact with the team all are great people, from Victoria Green to Jeff Field, they are very quick to respond and willing to assist with queries. Thanks all!!
Thank you for your lovely feedback. We’re really pleased to hear you’ve had such positive experiences with the team, and that both Victoria and Jeff have been quick to respond and happy to help with any queries.
5/5
TrustpilotOulsnam did a great job for us…
Oulsnam did a great job for us recently, they were very understanding, and also always available to have a chat along the way if needed.
5/5
TrustpilotWe purchased with Robert Oulsnam and…
We purchased with Robert Oulsnam and towards the completion we were all getting very stressed, especially with the people at the bottom of the chain, but Debbie at the Redditch branch was absolutely brilliant keeping us informed and getting in touch with people down the chain. I felt that Debbie made it an easier experience for us. Thank you Debbie
Thank you for sharing your experience. We’re so pleased to hear that Debbie was able to support you through what can be a very stressful stage of the process. Your kind words will mean a lot to her.
5/5
TrustpilotVery helpful and quick responses
5/5
TrustpilotWonderful professional team
Wonderful professional team. Every one very helpful, kept me in the loop every step of the way
5/5
TrustpilotGood feedback on progress with…
Good feedback on progress with viewings. Set fee, not a percentage. Quick response to enquiries
4/5
TrustpilotThe staff were customer focused
The staff were customer focused, efficient and polite...
5/5
TrustpilotExcellent Customer Service
Peter, helped us numerous times through out our time dealing with Oulsnams (08/12/25-01/05/26). Our Solicitor I’m afraid was not so good, Peter helped us get to a definitive moving date by speaking with our solicitor on our behalf, on many occasions. I would definitely recommend Oulsnams Bromsgrove.
Thank you so much for your kind words, we really appreciate you taking the time to leave us with a positive review and have passed on your kind worst to Pete!
5/5
TrustpilotCouldn’t recommend them enough
As the executor of my sister’s estate I needed to sell her property so it was a difficult time and Victoria, Debbie and Elisha were so helpful and although we had problems selling the property because Birmingham city council went out of their way to slow the process down and I lost a couple of buyers the ladies at Redditch were so encouraging and kept me informed every step of the way so I couldn’t recommend them enough.
Thank you for sharing such a heartfelt review. We’re truly sorry for the difficult circumstances under which you had to sell your sister’s property, and we’re so glad that Victoria, Debbie and Elisha were able to support you throughout. Despite the challenges with the council and the setbacks along the way, it’s wonderful to hear that the team’s encouragement, communication and dedication made a difference. Your kind words mean a great deal to all of us.
5/5
TrustpilotSuperb team
Superb team Fast communication. Nothing was too much trouble The branch in Bromsgrove sold us our home Tim, Pete and Amy were very helpful Would not hesitate to recommend them
Thank you for your kind review we are really pleased you were happy with out service and wish you many years of happiness in your new home!
5/5
TrustpilotI was really pleased with Karen and…
I was really pleased with Karen and everyone at Oulsnam Bournville. Their comms were great throughout our sale. I would definitely recommend.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bournville has the most, with 870 reviews rated 4.7 out of 5, followed by Barnt Green with 433.
The two Oulsnam offices, by town:
Send Oulsnam a message.
