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★★★★★
1,090 reviews across 2 offices and 3 platforms
Oulsnam has two offices, in Bournville and Barnt Green. Together they have 1,090 reviews on three platforms, rated 4.8 out of 5 overall.
310
Reviews on Google
All 2 offices
3
Reviews on Facebook
All 2 offices
777
Reviews on Trustpilot
All 2 offices
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Oulsnam's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotA superb service
A superb service from the team at Oulsnams. From start to finish James, Lisa and Lauren were so helpful in the sale of my mother's flat with friendly and prompt communication throughout. I would thoroughly recommend them for a personal and supportive service.
5/5
TrustpilotThe ladies in the Barnt Green office…
The ladies in the Barnt Green office are amazing. They dealt with the sale of our late Mothers flat excellently. They were so kind and caring towards us too. Thank you Karen, Sarah & Shelbi
5/5
GoogleI've been a tenant of a rental with Oulsnam for ten years now, and they have always been good. My current property manager, Shania Benton, has been absolutely great for the second half of this time. She balances professionalism with being friendly really well, and seems to actually care about the tenant as a person, as well as the property as an asset for the landlord.
That's an outstanding review and thank you for being so positive.
5/5
TrustpilotProfessional, friendly and courteous service
We received a courteous, friendly and supportive service from the outset from Lauren, James and Lisa (Moseley branch). Clear communication was key to making us feel confident about how everything was progressing along with prompt responses to our queries/updates. Job well done!
5/5
GoogleRating only, no written review.
Thank you.
5/5
GoogleI must say thank you to the entire Oulsnam - Bournville team, more specially, my appreciation goes to Lissie S. for her tireless and relentless effort, she is indeed a star. Your hard-work and efforts paid off.
Thank you so much for your kind words and wonderful feedback. We’re delighted to hear you had such a positive experience with our Bournville team. Lissie will be especially pleased to read your comments, she truly works tirelessly to support our clients and we’re so pleased her hard work helped achieve a successful outcome for you. Your appreciation means a great deal to the whole team. Thank you again for choosing Oulsnam.
5/5
GoogleChloe was friendly, responsive, and really supportive throughout the whole process. She made everything feel easy and straightforward, and I really appreciated all of her help during the move. Thank you again!
Thank you for your kind words and for sharing your thoughts with everyone. Many thanks.
5/5
GoogleThank you Stacey for helping throughout the process , you've been amazing.
Thank you for the kind review. That is much appreciated. Good luck in your new home.
1/5
TrustpilotFrustrating
I recently moved to England and wanted to rent a house. I read reviews of real estate companies and found that Oulsnam had very positive reviews, so I decided to choose them. Unfortunately, all my interactions with them have been very disappointing and frustrating. The first time, they forgot to respond to my inquiries twice. The second time, they gave me an appointment, but when I went to the appointment, I didn't find anyone there, not even the residents. I had to wait 45 minutes. I called them and sent them an email, and each time they replied that the visit took place as scheduled. I don't know how this is possible. I even sent them photos of the street and the house to prove that I was at the correct place and time. I honestly don't know why they treated me this way. It's so frustrating.
5/5
TrustpilotEmma at Bournville Oulsnam outstanding
Emma at Bournville Oulsnam proactively and quickly found a good buyer for my house and then during months’ long delays due to difficulty with my purchase, she kept my buyer and everyone else involved fully informed and on board until we finally completed the sale. A long and tricky path handled with superb skill.
5/5
TrustpilotGreat experience from start to finish…
Great experience from start to finish with letting out my property. Was let within a week of advertising. All the staff I dealt with have been great and very helpful. Professionally marketed at a very competitive rate. I have opted for the full management service and I have every confidence that this will go well. Thank you to Darren and his team.
Thank you for such a lovely review that is much appreciated. Many thanks.
5/5
Trustpilotreally pleased with the whole team at…
really pleased with the whole team at Redditch branch and Droitwich. in what is a stressful time for us they made it a lot easier and got a quick sale which obviously we are thrilled with! would recommend this company! thanks guys!
Thank you so much for taking the time to leave this wonderful review, as both our Redditch and Droitwich teams will be absolutely thrilled to hear your kind words. We always strive to deliver a supportive and highly efficient service, and your recommendation means the world to our entire team. Thank you again for choosing us, and we wish you all the very best of luck with your move.
5/5
TrustpilotI was dealing with Shania Benton & it…
I was dealing with Shania Benton & it was lovely working with her. Oulsnam is very transparent & customer friendly. They always try to work around your schedule & give a realistic timeline if you raise any issue. Would definitely recommend working with them.
Thank you for your review that is much appreciated and we are so please about the service Shania has being able to provide.
5/5
TrustpilotGreat personal touch...............
The personal touch, guidance and help by Debbie and the team was excellent in what was a very stressful situation caused by individuals in the chain. From initial meeting with Victoria to the final key handover was professional, helpful and friendly. I would highly recommend the Oulsnam Redditch team.
Thank you so much for your wonderful review and for highly recommending our Oulsnam Redditch team! We know how incredibly difficult and stressful chain delays can be, so we are glad that the team could provide the personal touch, guidance, and steady support you needed to get through it. Delivering a professional, helpful, and friendly experience from that very first meeting right up until the final key handover is exactly what we strive for, and your kind words mean the world to us all.
5/5
TrustpilotAmazing!
Rachel and Lissie at the Bournville office were amazing from the outset. In difficult circumstances they were very understanding and supportive. They advised every step of the way and were always quick to respond and keep us updated.
5/5
GoogleGreat customer service and always respond efficiently to emails/messages. Been in the same property coming up to 10 years and never had any issues with the letting agent.
Thank you for the review and we're so pleased that things are going well. Many thanks
5/5
GoogleShania has been brilliant everything I need help with she's always om the ball I give her a 5 star
That's great to hear and thanks for the review.
5/5
GoogleI can’t speak for the company as a whole but shania I can and she is absolutely wonderful, if you get the privilege of having dealings with her you will not be disappointed, she’s friendly, down to earth and so helpful if there is a problem it’s never too big honestly the whole renting process is so easy with having her around❤️
Thank you thats lovely to hear and we do appreciate you taking the time to leave a review.
5/5
GoogleGreat service and help from Shania Benton since we first moved into our rental property
We're so pleased Shania has being able to assist and thank you for the review.
5/5
GoogleRating only, no written review.
Thank you
5/5
GoogleFrom the very beginning Shania Benton communication has been clear , friendly and professional. She response quickly to any questions and concerns. As a tenant I always feel respected and supported. It’s reassuring to have someone so reliable and managing things .
Thank you for taking the time to leave a review, that's great to hear and thank you for sharing.
5/5
GoogleShania is my letting property manager and she's always prompt and helpful. Highly recommended
Thanks for the positive review and that's great to hear.
5/5
GoogleI've found my experience with Ouslnam very professional and Shania has always been very supportive and friendly.
That's amazing, thanks for letting us know.
5/5
GoogleI have dealt with Shania since I commenced my tenancy with Oulsam Lettings, I find her very professional and helpful in any problems that have arisen at the property.
Thank you, your review is much appreciated. We are so pleased Shania has being so helpful. Many thanks again.
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Bournville has the most, with 870 reviews rated 4.7 out of 5, followed by Barnt Green with 433.
The two Oulsnam offices, by town:
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