Oulsnam Bournville reviews

★★★★★ 5/5

Google

We have recently successfully sold our property using the Bournville branch of Oulsnam and the money is now in our bank account. It sold quickly at a good price. A great start! However, this is just the beginning of the process. It always takes weeks until completion and the sale money is eventually transferred. However, what stands out for me is the support the staff at the Bournville branch then offered us during this period as they all worked towards an eventual final completion for us. A group of very pleasant, professional staff kept gently pushing us, kept pushing the other parties, the buyer and even our own solicitors in the sale to encourage and nudge forward the sale towards completion. At the same time, they kept us constantly up to date with progress, with problems or any actions that we needed to take to move the process forward. It was great to have them all on our side!

Nigel · 2 September 2026

★★★★★ 5/5

Google

We had a brilliant experience with the Oulsnam Bournville team. The whole team were incredibly helpful and proactive during our sale and purchase, and particular thanks to Anna and Emma who were so supportive and helped us to secure an early viewing on a house we loved and eventually moved into. Great communication, the whole team was a pleasure to deal with from start to finish. From personal experience estate agents can be frustrating to deal with. Oulsnam are the exception. We couldn't recommend them highly enough.

Tom · 26 August 2026

★★★★★ 1/5

Trustpilot

They're liars

They're liars. In March 2026, they told me a terraced house in Cedar Rd had gated access, or a right-of-way (ROW), to & from the rear garden. It was in writing, told verbally & confirmed on two viewings. There was no ROW. During the buying process my lawyers told me no such ROW existed. The ROW was reciprocal for houses either side to carry out maintenance. In other words no ROW for taking out your garden rubbish. I pulled the sale. I am now taking Oulsnam & the seller to court to recover the £1286 these lies have cost. This is a reply to Oulsnam's response. Yes you did deceive. There is no ROW. & Oulsnam knew there was no ROW, but still lied. The reason, a gated access is a valuable selling point.

CollectPlus · 24 July 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing

My experience with this letting agency was very disappointing. At the end of my tenancy, they attempted to deduct £280 for cleaning, despite the independent check-out inventory repeatedly stating the property was in "otherwise clean condition" and recording "N/A" where it asked whether the carpets required cleaning. The justification given was that the incoming tenant has asthma and requested an additional clean. While I sympathise with the new tenant's circumstances, I do not believe this is a reasonable basis for charging the outgoing tenant when the independent inventory did not identify excessive dirt or pet hair. They also sought to charge £380 for staircase works. The check-out report only noted minor paint chipping and "marks and scuffs age related", yet the invoice was for making good and repainting the entire staircase. I offered two reasonable settlements, including £200 towards the repair, both of which were rejected. The undisputed portion of my deposit was returned, but the agency was unwilling to reach a fair compromise on the disputed charges, leaving me with no option but to refer the matter to the Tenancy Deposit Scheme for independent adjudication. I appreciate that landlords are entitled to recover the cost of genuine damage, but I expected deductions to be supported by the independent inventory and to be reasonable and proportionate. Luckily the result of the TDS dispute was fair and found mostly in my favour. Finally, I would like to add how unhelpful Jackie has been throughout this process. Her sarcastic comments were really not needed. Based on my experience, I would advise future tenants to carefully document the condition of the property throughout their tenancy and be prepared to challenge any deductions they believe are unjustified.

Léa · 29 June 2026

★★★★★ 5/5

Google

We had a great experience purchasing our home through this estate agency. The whole process went smoothly, and we were kept informed at every stage. Anna was especially helpful throughout the process, always happy to answer our questions and provide support whenever we needed it. We are very pleased with the service we received and would happily recommend them to anyone looking to buy a home. Thank you for making the process as stress-free as possible.

Ridvan · 16 July 2026

★★★★★ 5/5

Trustpilot

Couldn’t recommend them enough

As the executor of my sister’s estate I needed to sell her property so it was a difficult time and Victoria, Debbie and Elisha were so helpful and although we had problems selling the property because Birmingham city council went out of their way to slow the process down and I lost a couple of buyers the ladies at Redditch were so encouraging and kept me informed every step of the way so I couldn’t recommend them enough.

Ian · 10 June 2026

★★★★★ 5/5

Trustpilot

Great Estate Agents!

We recently sold our house through Oulsnam Redditch and received a great service from start to finish. The initial visit from Victoria was excellent, very professional, friendly and down to earth, which immediately put us at ease. Everyone in the office that we spoke to throughout the process was really helpful and supportive. Special mentions to Deb, Elisha and Jeff for keeping everything moving and making the whole experience as straightforward and stress-free as possible. Thanks so much to the whole team, we really appreciate all your hard work!

Ray · 13 May 2026

★★★★★ 5/5

Trustpilot

Highly recommend

Oulsnam took over my tenancy last year from another agent after both myself and my landlord were having difficulties with another agent. Darren was extremely helpful during the switchover which made things a lot easier! Shania has been my property manager and she's been fantastic. It's been a pleasure dealing with Shania after having such an awful experience elsewhere. The office itself also has a nice atmosphere. I would definitely recommend Oulsnam as an agency and wouldn't hesitate using them again in the future.

Alexandra · 18 April 2026

★★★★★ 5/5

Trustpilot

Amazing Team to Sell a House With

Michelle and team were extremley honest and communicated well. They made me feel supported at the time of selling my house (as we all know selling a house isn't the easiest thing to do). The photos & advert they did of my place were extremely well done. Managed to get a great buyer within a month! I trusted them with my house keys when I moved away and I really felt like my property was in good hands. Fees were reasonable as well. My parents sold their house through them a year before me and I would recommend them to anyone I know who's selling! Thank you for being incredible.

Amy · 2 April 2026

★★★★★ 5/5

Google

Nothing will come close to describing the outstanding service I’ve received throughout the whole experience! As a first time buyer I’m quite clueless about the process but Karen, Rachel, Anna and the whole team have been amazing throughout the whole process! We had a few issues along the way but they’ve always been extremely pleasant, polite, patient and understanding. They all provided a much better service than I could have imagined, I would highly recommend anyone to visit Oulsnam Bournville, such lovely ladies! All the best to the team 😊

Fiona · 16 March 2026

★★★★★ 5/5

Trustpilot

Great local knowledge and a personal touch

From our first meeting through to the advice on photos and the final listing, it was clear that Oulsnam’s professional approach is ahead of the competition. Georgie Cole, their Senior Valuer, was particularly helpful in keeping the chain together. She was proactive and a consistently friendly voice at the end of the phone, which gave me a lot of confidence whenever I had a query. The listing itself looked great, and her recommendation of a video tour instead of a 360 tour worked well to show the property's proportions accurately. Georgie is knowledgeable on the locality, and her commitment was evident when she helped me clear the space for photographs and kept things moving with the sellers' legal team near the end. I’ve already recommended them to a passer-by who saw the sign outside, and I’m very grateful to the whole team for their hard work.

Philip · 6 March 2026

★★★★★ 5/5

Google

I can't praise Oulsnam's Bournville office, and especially Lissie, highly enough! Throughout my house sale Lissie was helpful, friendly, efficient and communicative. She explained things clearly, kept in touch and always followed through promptly on things she said she'd do. Thanks also to Rachel (especially for pricing my house perfectly) and the rest of the team - I absolutely recommend them.

Heather · 16 July 2026

★★★★★ 5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️ A pleasure to work with Peter and…

⭐️⭐️⭐️⭐️⭐️ A pleasure to work with Peter and the team at Robert Oulsnam Estate Agents, Bromsgrove! On behalf of all the team at X Mortgage Limited, we just wanted to say a huge thank you to Pete and the team at Altnam's Bromsgrove. 🙏 It was a genuine pleasure to deal with you on what was a very difficult and challenging transaction. We faced many challenges along the way, but with great teamwork, communication and determination, between us we were able to overcome them and get it over the line. ✨ Pete made it happen. He was professional, proactive, responsive and a real pleasure to work alongside. Nothing was too much trouble and he always kept us and our client fully updated. Thank you again to Pete and the whole Altnam's team at Bromsgrove - we look forward to working with you again soon! From all the team at X Mortgage

XMORTGAGE · 29 September 2026

★★★★★ 5/5

Trustpilot

We've recently sold our property using Oulsnam Estate Agents Northfield

We've recently sold our property using Oulsnam Estate Agents, the Northfield Branch. From start to finish staff have been professional and supported us along with what can be a stressful process. Throughout the whole journey one member of staff in particular went above and beyond. Emily Perks, has been amazing!!! She was reassuring, explaining things at each step of the way. If there was something that we did not understand she would take the time to explain and reassure us. The service we received from Emily was very efficient always returning calls, queries chased up and responded too. There was always someone we could get hold of when we needed too in the office. We would highly recommend Oulsnam Northfield based on our experience. We used them in the past in Bromsgrove and had the same kind of service. Very happy.

Cannock · 10 February 2026

★★★★★ 5/5

Trustpilot

Fantastic local estate agent

Fantastic local estate agent, the staff have been great from viewing properties to finally collecting the keys to our new home last week. The staff were always professional, polite and helpful with any questions or assistance I needed throughout the purchasing process. All staff were personable and very friendly, special mention to Alison who really did make a stressful process manageable and who generally seemed to care. Alison was always happy to advise and seemed truly happy when I went to her to collect the keys. Thank you Alison for all your help, and to all at Oulsnam.

TERESA · 21 September 2026

★★★★★ 5/5

Trustpilot

A Quick House Sale

House sale went very smoothly, probably helped by the fact that there wasn't a complicated chain. I approached Oulsnams, who had done a previous house valuation for me. Victoria and the team were very helpful and efficient in dealing with the sale. Marketing of the property was done quickly to get the property out there. The second viewing provided an acceptable offer which I took. Oulsnam's suggested a company called Breezemove, who provide information on a selection of conveyancing solicitors with cost details. This was very useful, as these solicitors were geared to getting the completion done quickly. If I had chosen a local solicitor I don't think it would have completed anywhere near as quick. From accepting the offer to completion was two months. Thanks to Vicki, Debbie, Elisha and team for a job well done. Would definitely recommend Oulsnams

Lenny · 18 September 2026

★★★★★ 5/5

Trustpilot

Amazing service

We recently purchased our home through Oulsnams Bromsgrove and I wanted to leave a special thank you to Peter! 🏡✨ Buying a home can be so stressful, but Peter made it happen. Without his dedication, communication and determination, I truly believe our purchase would have fallen through. Nothing was ever too much trouble. 🙏 He is a huge asset and a real credit to Oulsnams. I cannot recommend both Peter and the Bromsgrove branch enough. ⭐️⭐️⭐️⭐️⭐️ Highly recommended!

Ms · 27 September 2026

★★★★★ 5/5

Trustpilot

We purchased with Robert Oulsnam and…

We purchased with Robert Oulsnam and towards the completion we were all getting very stressed, especially with the people at the bottom of the chain, but Debbie at the Redditch branch was absolutely brilliant keeping us informed and getting in touch with people down the chain. I felt that Debbie made it an easier experience for us. Thank you Debbie

Anne · 12 June 2026

★★★★★ 5/5

Trustpilot

It was great to have them all on our side!

We have recently successfully sold our property using the Bournville branch of Oulsnam and the money is now in our bank account. It sold quickly at a good price. A great start! However, this is just the beginning of the process. It always takes weeks until completion and the sale money is eventually transferred. However, what stands out for me is the support the staff at the Bournville branch then offered us during this period as they all worked towards an eventual final completion for us. A group of very pleasant, professional staff kept gently pushing us, kept pushing the other parties, the buyer and even our own solicitors in the sale to encourage and nudge forward the sale towards completion. At the same time, they kept us constantly up to date with progress, with problems or any actions that we needed to take to move the progress forward. It was great to have them all on our side!

Nigel · 28 August 2026

★★★★★ 5/5

Trustpilot

Fantastic team

From start to finish Oulsnam kings Heath were fantastic in particular Michelle she came to value the house after the death of our parents and it was really sad for us but she was so lovely and sympathetic and a shoulder to cry on.It sold instantly.But it took an awful long time because of the Will and Deputyship problems but Oulsnam liased with the solicitors and kept us updated every step of the way .We can’t thank them enough Moving forward I wouldn’t hesitate to use Oulsnam in the future So thank you

Jackie · 27 August 2026

★★★★★ 5/5

Trustpilot

Fantastic team

We had a brilliant experience with the Oulsnam Bournville team. The whole team were incredibly helpful and proactive during our sale and purchase, and particular thanks to Anna and Emma who were so supportive and helped us to secure an early viewing on a house we loved and eventually moved into. Great communication, the whole team was a pleasure to deal with from start to finish. From personal experience estate agents can be frustrating to deal with. Oulsnam are the exception. We couldn't recommend them highly enough.

Tom · 21 August 2026

★★★★★ 5/5

Trustpilot

Jeff Field deserves a mention

Jeff Field deserves a mention, we viewed a property with him this afternoon and he carefully listened to our thoughts and what we were saying about the property and was able to direct us to view another property listed with Oulsnam. We really appreciate this customer service and the personal touch because we are travelling quite a journey to view properties in the Redditch area and it meant we could view a second home today without having to make an additional long journey! Thank you Jeff and thanks for showing us around both houses and for answering all of our questions 😊

C.E · 21 August 2026

★★★★★ 5/5

Google

We have been dealing with Lissie at the Bournville branch and she has been amazing! She took us around a property that we loved and went out of her way to help us secure the deal. She has kept us updated every step of the way and is always at the end of the phone to answer any questions. We have been really impressed with Oulsnam and would highly recommend them. Thank you!

Lisa · 16 February 2026

★★★★★ 5/5

Trustpilot

Great experience from start to finish…

Great experience from start to finish with letting out my property. Was let within a week of advertising. All the staff I dealt with have been great and very helpful. Professionally marketed at a very competitive rate. I have opted for the full management service and I have every confidence that this will go well. Thank you to Darren and his team.

Anil · 4 May 2026