Oulsnam Lettings reviews in Barnt Green

★★★★★ 5/5

Google

I cannot recommend Brogan Wallace highly enough! Throughout my accommodation journey, Brogan has been incredibly helpful, professional, and responsive. From communicating effectively with my landlord to helping ensure maintenance issues were addressed, Brogan has always been there to provide support and keep me informed. What really stands out is the excellent communication and genuine willingness to help. Any concerns or questions were handled promptly and professionally, making the whole experience much easier and less stressful. Thank you, Brogan, for your outstanding support and dedication. Your excellent customer service has made a real difference, and I truly appreciate everything you have done. A well-deserved 5 stars! Gio

Gio · 16 August 2026

★★★★★ 1/5

Trustpilot

They're liars

They're liars. In March 2026, they told me a terraced house in Cedar Rd had gated access, or a right-of-way (ROW), to & from the rear garden. It was in writing, told verbally & confirmed on two viewings. There was no ROW. During the buying process my lawyers told me no such ROW existed. The ROW was reciprocal for houses either side to carry out maintenance. In other words no ROW for taking out your garden rubbish. I pulled the sale. I am now taking Oulsnam & the seller to court to recover the £1286 these lies have cost. This is a reply to Oulsnam's response. Yes you did deceive. There is no ROW. & Oulsnam knew there was no ROW, but still lied. The reason, a gated access is a valuable selling point.

CollectPlus · 24 July 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing

My experience with this letting agency was very disappointing. At the end of my tenancy, they attempted to deduct £280 for cleaning, despite the independent check-out inventory repeatedly stating the property was in "otherwise clean condition" and recording "N/A" where it asked whether the carpets required cleaning. The justification given was that the incoming tenant has asthma and requested an additional clean. While I sympathise with the new tenant's circumstances, I do not believe this is a reasonable basis for charging the outgoing tenant when the independent inventory did not identify excessive dirt or pet hair. They also sought to charge £380 for staircase works. The check-out report only noted minor paint chipping and "marks and scuffs age related", yet the invoice was for making good and repainting the entire staircase. I offered two reasonable settlements, including £200 towards the repair, both of which were rejected. The undisputed portion of my deposit was returned, but the agency was unwilling to reach a fair compromise on the disputed charges, leaving me with no option but to refer the matter to the Tenancy Deposit Scheme for independent adjudication. I appreciate that landlords are entitled to recover the cost of genuine damage, but I expected deductions to be supported by the independent inventory and to be reasonable and proportionate. Luckily the result of the TDS dispute was fair and found mostly in my favour. Finally, I would like to add how unhelpful Jackie has been throughout this process. Her sarcastic comments were really not needed. Based on my experience, I would advise future tenants to carefully document the condition of the property throughout their tenancy and be prepared to challenge any deductions they believe are unjustified.

Léa · 29 June 2026

★★★★★ 5/5

Google

My family and I had a very pleasant experience with Ms Shania Benton, a Senior Property Manager at Robert Oulsnam and Company, throughout my rental agreement. Shania is continuously kind and personable, fostering a welcoming and courteous environment that facilitates discussion. She is always willing to listen, answer quickly, and explain things thoroughly, making interactions with her feel both professional and friendly. Her professionalism is most visible in how she addresses maintenance issues. Any concerns that arise are addressed quickly and efficiently, with clear updates provided throughout the process and contractors scheduled in a timely manner. Maintenance requests are addressed seriously and resolved to a high standard, giving us real reassurance as renters. Overall, her supportive, organised, and proactive approach has made renting the property a simple and stress-free process.

Racheal · 16 May 2026

★★★★★ 5/5

Trustpilot

Highly recommend

Oulsnam took over my tenancy last year from another agent after both myself and my landlord were having difficulties with another agent. Darren was extremely helpful during the switchover which made things a lot easier! Shania has been my property manager and she's been fantastic. It's been a pleasure dealing with Shania after having such an awful experience elsewhere. The office itself also has a nice atmosphere. I would definitely recommend Oulsnam as an agency and wouldn't hesitate using them again in the future.

Alexandra · 18 April 2026

★★★★★ 5/5

Google

So sorry to hear that Brogan is moving on but wish her all the best in the future She has given us a great service and will be greatly missed. Always replying to any emails without delay and assisting with any questions we had She will be sadly missed but we wish her all the best for the future Regards Sue Bradshaw

Sue · 16 August 2026

★★★★★ 5/5

Trustpilot

Amazing Team to Sell a House With

Michelle and team were extremley honest and communicated well. They made me feel supported at the time of selling my house (as we all know selling a house isn't the easiest thing to do). The photos & advert they did of my place were extremely well done. Managed to get a great buyer within a month! I trusted them with my house keys when I moved away and I really felt like my property was in good hands. Fees were reasonable as well. My parents sold their house through them a year before me and I would recommend them to anyone I know who's selling! Thank you for being incredible.

Amy · 2 April 2026

★★★★★ 5/5

Trustpilot

Great local knowledge and a personal touch

From our first meeting through to the advice on photos and the final listing, it was clear that Oulsnam’s professional approach is ahead of the competition. Georgie Cole, their Senior Valuer, was particularly helpful in keeping the chain together. She was proactive and a consistently friendly voice at the end of the phone, which gave me a lot of confidence whenever I had a query. The listing itself looked great, and her recommendation of a video tour instead of a 360 tour worked well to show the property's proportions accurately. Georgie is knowledgeable on the locality, and her commitment was evident when she helped me clear the space for photographs and kept things moving with the sellers' legal team near the end. I’ve already recommended them to a passer-by who saw the sign outside, and I’m very grateful to the whole team for their hard work.

Philip · 6 March 2026

★★★★★ 5/5

Trustpilot

Fantastic local estate agent

Fantastic local estate agent, the staff have been great from viewing properties to finally collecting the keys to our new home last week. The staff were always professional, polite and helpful with any questions or assistance I needed throughout the purchasing process. All staff were personable and very friendly, special mention to Alison who really did make a stressful process manageable and who generally seemed to care. Alison was always happy to advise and seemed truly happy when I went to her to collect the keys. Thank you Alison for all your help, and to all at Oulsnam.

TERESA · 21 September 2026

★★★★★ 5/5

Trustpilot

A Quick House Sale

House sale went very smoothly, probably helped by the fact that there wasn't a complicated chain. I approached Oulsnams, who had done a previous house valuation for me. Victoria and the team were very helpful and efficient in dealing with the sale. Marketing of the property was done quickly to get the property out there. The second viewing provided an acceptable offer which I took. Oulsnam's suggested a company called Breezemove, who provide information on a selection of conveyancing solicitors with cost details. This was very useful, as these solicitors were geared to getting the completion done quickly. If I had chosen a local solicitor I don't think it would have completed anywhere near as quick. From accepting the offer to completion was two months. Thanks to Vicki, Debbie, Elisha and team for a job well done. Would definitely recommend Oulsnams

Lenny · 18 September 2026

★★★★★ 5/5

Trustpilot

Fantastic team

From start to finish Oulsnam kings Heath were fantastic in particular Michelle she came to value the house after the death of our parents and it was really sad for us but she was so lovely and sympathetic and a shoulder to cry on.It sold instantly.But it took an awful long time because of the Will and Deputyship problems but Oulsnam liased with the solicitors and kept us updated every step of the way .We can’t thank them enough Moving forward I wouldn’t hesitate to use Oulsnam in the future So thank you

Jackie · 27 August 2026

★★★★★ 5/5

Google

Been renting privately for 15 years +, so far the best letting agent I have used. Very proactive in repairs, responsive and professional in communications and friendly. Special mention to Chloe for going the extra mile to get things done over Christmas and new years and putting up with my million chaser emails. Fairly balanced between looking after their client which is the landlord but also serving the tenant with equal attentiveness :) Thanks guys Nadine

Nadine · 30 January 2026

★★★★★ 5/5

Trustpilot

Great experience from start to finish…

Great experience from start to finish with letting out my property. Was let within a week of advertising. All the staff I dealt with have been great and very helpful. Professionally marketed at a very competitive rate. I have opted for the full management service and I have every confidence that this will go well. Thank you to Darren and his team.

Anil · 4 May 2026

★★★★★ 5/5

Trustpilot

A Difficult Journey Made Easier by Emma

Our sale and purchase has been one of the most stressful experiences we’ve ever been through, lasting several months and involving delays that were largely outside Oulsnam’s control. Throughout it all, Emma Sutton has been exceptional. She kept us updated, chased matters relentlessly, and was always honest about where things stood. Even when there was very little progress to report, she never left us wondering what was happening and always responded promptly to our emails and calls. What really stood out was that Emma genuinely cared. She understood how stressful the situation had become for us and worked tirelessly to keep the transaction moving. We always felt that she was on our side and doing everything within her power to achieve a successful outcome. Buying and selling property can be incredibly frustrating, but having someone like Emma fighting your corner makes all the difference. Thank you, Emma, for your professionalism, patience and persistence. We genuinely don’t think we would have reached the finish line without you.

SIMON · 5 August 2026

★★★★★ 5/5

Trustpilot

A positive honest team.

I contacted Oulsnam as many properties around mine had sold quickly for a good price. The valuation was surprising, and much more than I had expected, I had fast viewings and an initial over priced offer, which was withdrawn a couple of weeks later. Undaunted the agent pressed on keeping me in the loop at all times, finances generally were not good, the oil price’s rose, and dreadfully wet weather all conspired against us, but Oulsnam kept me going, luckily I had the time to allow for these set backs, dozens of viewings later, and a reduction in price, saw a cash buyer, essential as part of an extension was only of single brick thickness, unknown to me, but difficult as far as a mortgage was concerned. Much negotiation later led to a firm offer and a sale. Oulsnam supported me and kept me buoyant throughout the process, all the Agents were very friendly and positive, which led to an eventual sale I’m sure. A wonderful team, with an excellent leader. Thank you.

Brian · 5 August 2026

★★★★★ 5/5

Trustpilot

Oulsnam's - fantastic service - Thankyou.

Oulsnam's estate agents were very professional, courteous and fast to reply to everything we asked of them when selling our property. Our dedicated agent was Angela who was everything expected from an estate agent. Alongside the sale of the property, we also had the probate process running at the same time. Particular issues were handled with a very caring attitude. The family would like to thank Oulsnam's and in particular Angela for everything they did for us, from the fantastic sales brochure to regular visits to the property during the sale process. I have no hesitation in recommending Oulsnam's for their wonderful services over the last 4 months.

Robert · 28 July 2026

★★★★★ 5/5

Google

Brogan Wallace has been excellent Agent.he had done well with his role assigned to him in your company. I wish he could have renewed and stay but anyway kudos to u and your team. Wishing you all the best wherever you go

CECILIA · 20 August 2026

★★★★★ 5/5

Google

Brogan Wallace has been amazing and will be hard to replace. If Ouslnam can retain her they should do so without question. Brogan is polite, efficient and personable. No task is ever too big or small for her and everything is done well.

Sarah · 13 August 2026

★★★★★ 5/5

Trustpilot

Excellent

They supported me from start to finish of the sale and went above and beyond- Emma was checking in with me as I was going though end of life care for a relative and her words and care really helped me through these major life events. They offered local knowledge and professional service. The fee was very reasonable. Would recommend 100%

Sally · 1 April 2026

★★★★★ 1/5

Trustpilot

Not even worth one star

Not even worth one star! I’m writing this on behalf of my sister who I have had to physically hold to stop her having a nervous breakdown after the completion of the sale of her house by Oulsnam failed to go through. Removal van had taken the furniture, solicitors informed us the money was being transferred, so we went to the new property and awaited confirmation that the money was in my sister’s account. And waited; and waited. Solicitors finally told us that the Contract Completion had not gone through! Removal van took the furniture away; the seller of her new property was furious and Oulsnams response -“why hadn’t she dropped the keys off”. WHY would anyone relinquish the keys to their property when the sale had not gone through. Completion did go through the following day - the reason for the delay was the bank undertaking a spot check - the only reason we can think of for this was because the buyer had informed Oulsnam that he was making a significant cash deposit towards the purchase. So knowing that; and knowing that the banks scrutinise cash transactions closely, why was there no contingency in place to accommodate a potential hold up and subsequent failure to complete on the due date. No apology has been given. But they were very quick to tell her she had to release the keys as she was breaking the law by not doing so!

Sue · 3 October 2026

★★★★★ 5/5

Trustpilot

Patient and informative

We purchased a property through Oulsnam. It was drawn out due to lender issues. Georgie was very patient and informative during the whole process. Allowing access for multiple surveys and building checks while keeping both us and the seller happy. Will definitely be using their services in the future as when Georgie wasn't available the whole team were more than happy to help.

Brighterfit · 9 October 2026

★★★★★ 5/5

Trustpilot

Great Service for purchasing home

We had a great experience purchasing our home through this estate agency. The whole process went smoothly, and we were kept informed at every stage. Anna was especially helpful throughout the process, always happy to answer our questions and provide support whenever we needed it. We are very pleased with the service we received and would happily recommend them to anyone looking to buy a home. Thank you for making the process as stress-free as possible.

Mr · 15 July 2026

★★★★★ 5/5

Google

Have used Oulsnam Lettings previously to help find tenants for our rental properties. They were always professional and offered a really thorough service. We have recently used Oulsnam Lettings to find new tenants for a property we had previous tenants in for 8 years, so it was great to go back to find they still remain professional and thorough. Our property was let pretty quickly and we are very happy with the whole process. We would happily recommend Oulsnam Lettings and will use them again. Special thank you to Millie for her professionalism, and also Stacy when Millie was on leave.

Yvonne · 16 September 2025

★★★★★ 5/5

Trustpilot

Absolute Legends!

Oulsnams were golden in sorting the sale of my Mum's property. The sale was complicated and difficult but they got on with it without any hassle. They were professional, helpful, knowledgeable, they communicated with us through every step. They suggested alternative ways and steps in order to get the sale completed. I cannot fault them at all. Thank you so much for such a pleasurable experience despite the difficult circumstances.

Kate · 17 December 2025