Trusted Agent profile
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★★★★★
1,093 reviews across 2 offices and 3 platforms
Oulsnam has two offices, in Bournville and Barnt Green. Together they have 1,093 reviews on three platforms, rated 4.8 out of 5 overall.
310
Reviews on Google
All 2 offices
3
Reviews on Facebook
All 2 offices
780
Reviews on Trustpilot
All 2 offices
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Oulsnam's two offices, most reviewed first. Each has its own page.
Oulsnam is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat viewing experience with Sadie.
Great viewing experience with Sadie. Showed me a property twice, with very short notice given to the office. Very helpful, polite, good constructive comments about the property and location. Emma in the office was also extremely helpful in organising the viewings and answering my questions quickly Have booked a third viewing to take my daughter to see....
5/5
TrustpilotProperty search with Oulsnam
The lady that showed me around, Karen Clifton was friendly very helpful took time to show me the properties and answer any of my questions and concerns
5/5
TrustpilotSadie-Jayne Wragg is incredible
Sadie-Jayne Wragg is incredible! She made us feel comfortable while helping us explore our options ensuring us a bright future! She took her time ensuring our experience with the bromsgrove branch was successful!
5/5
TrustpilotExcellent customer service.
Excellent customer service. Prompt responses to questions and queries. So supportive,proactive with advice and information throughout the sale of our property. Special mentions and thanks to Debbie,Vickie and Elisha. Would highly recommend the team at Redditch.
5/5
GoogleRating only, no written review.
Thank you.
5/5
TrustpilotOulsnam Fantastic Experience
We would just like to thank Ron Cashmere who has been excellent throughout the sale of our house. Top drawer in his commitment and always went that extra mile. Whatever we asked of him Ron was always willing and he wanted us to succeed. Can't thank Ron enough. Oulsnam as a company are 2nd to none.
5/5
TrustpilotOulsnam's - fantastic service - Thankyou.
Oulsnam's estate agents were very professional, courteous and fast to reply to everything we asked of them when selling our property. Our dedicated agent was Angela who was everything expected from an estate agent. Alongside the sale of the property, we also had the probate process running at the same time. Particular issues were handled with a very caring attitude. The family would like to thank Oulsnam's and in particular Angela for everything they did for us, from the fantastic sales brochure to regular visits to the property during the sale process. I have no hesitation in recommending Oulsnam's for their wonderful services over the last 4 months.
5/5
TrustpilotWas shown round a property by Jeff…
Was shown round a property by Jeff Field and he was a great help. Knowledgable about the property, polite and professional. Took time to explain everything and said he would follow up the further questions I had once back in the office. A very positive experience. Pleasure to meet him.
1/5
TrustpilotThey're liars
They're liars. In March 2026, they told me a terraced house in Cedar Rd had gated access, or a right-of-way (ROW), to & from the rear garden. It was in writing, told verbally & confirmed on two viewings. There was no ROW. During the buying process my lawyers told me no such ROW existed. The ROW was reciprocal for houses either side to carry out maintenance. In other words no ROW for taking out your garden rubbish. I pulled the sale. I am now taking Oulsnam & the seller to court to recover the £1286 these lies have cost. This is a reply to Oulsnam's response. Yes you did deceive. There is no ROW. & Oulsnam knew there was no ROW, but still lied. The reason, a gated access is a valuable selling point.
Thank you for taking the time to leave your review. We are naturally disappointed to read your comments and strongly dispute the suggestion that anyone at Oulsnam acted dishonestly. Throughout the transaction, we relayed the information provided to us by the seller and made it clear that all legal matters, including rights of way, are subject to verification by the conveyancing process. As is often the case with property purchases, your solicitor raised enquiries and interpreted the legal documentation before you made the decision not to proceed. We categorically reject the allegation that we misled you in any way and we would also like to note that the access to the rear of the property has since been made physically clearer following works carried out by the local authority. We wish you all the best for the future.
5/5
GoogleRating only, no written review.
Thank you.
5/5
GoogleThat is my first apartment to rent in the UK, I'm greatly appreciate the whole letting service, from the beginning till I collect the keys! Straightforward, transparent and efficient. Thank you @Eila @Susie and @Stacy went via the whole renting process.
Thank you so much for the review and we are so pleased we were able to assist. Many thanks, and enjoy your new home.
4/5
TrustpilotAn incredibly difficult sale
An incredibly difficult sale conducted with patience and professionalism by all in the Moseley branch. Without their support and positivity I might have taken the flat off the market and despaired! All a success in the end!
5/5
TrustpilotOur experience of buying the house…
Our experience of buying the house through Oulsnam was fault free they always gave prompts and updates quickly. They recommended a conveyancer that also worked very well. Cannot fault then on our experience
5/5
GoogleWe had a great experience purchasing our home through this estate agency. The whole process went smoothly, and we were kept informed at every stage. Anna was especially helpful throughout the process, always happy to answer our questions and provide support whenever we needed it. We are very pleased with the service we received and would happily recommend them to anyone looking to buy a home. Thank you for making the process as stress-free as possible.
Thank you for your wonderful review. We're so pleased to hear you had a great experience purchasing your home and that the process was smooth and well communicated throughout. Anna will be delighted to know her support and guidance made such a positive difference. Thank you for your recommendation, and we wish you every happiness in your new home.
5/5
GoogleI can't praise Oulsnam's Bournville office, and especially Lissie, highly enough! Throughout my house sale Lissie was helpful, friendly, efficient and communicative. She explained things clearly, kept in touch and always followed through promptly on things she said she'd do. Thanks also to Rachel (especially for pricing my house perfectly) and the rest of the team - I absolutely recommend them.
Thank you for your wonderful review. We're so pleased to hear you had such a positive experience with our Bournville team. Lissie will be delighted to know her friendly, efficient communication and support made such a difference throughout your sale, and we'll be sure to pass on your kind words to Rachel and the rest of the team as well. Thank you for your recommendation, and we wish you all the very best for the future.
5/5
GoogleI had a great experience purchasing my new property through Oulsnam Estate Agents. The team were friendly, professional, and made the whole process as smooth as possible. Every enquiry I had was dealt with promptly, and nothing was ever too much trouble. A special shout-out to Emma and Karen who were excellent throughout, and I would happily recommend Oulsnam Estate Agents to anyone looking to buy or sell a property.
Thank you for taking the time to leave such a kind review. We're delighted to hear you had a great experience purchasing your new home and that the team helped make the process as smooth as possible. Emma and Karen will be pleased to know their support made such a positive difference. We really appreciate your recommendation and wish you every happiness in your new home.
5/5
TrustpilotOulsnam providing excellent Estate Agency services
Oulsnam were very friendly and professional in supporting the sale of our house and Emily Perks at the Northfield office was especially helpful, particularly as we were not locally based and Emily managed all the viewings and issues seamlessly
5/5
TrustpilotGreat Service for purchasing home
We had a great experience purchasing our home through this estate agency. The whole process went smoothly, and we were kept informed at every stage. Anna was especially helpful throughout the process, always happy to answer our questions and provide support whenever we needed it. We are very pleased with the service we received and would happily recommend them to anyone looking to buy a home. Thank you for making the process as stress-free as possible.
5/5
TrustpilotLovely staff
The staff throughout the process here were great, Michelle, Georgie and Alison all helped us with what became a difficult sale with our upward chain causing delays. They helped with getting communication with solicitors and were always on the end of the phone if needed for reassurance or guidance. Very pleased with the experience with them and everything they did for us. Would recommend.
5/5
GoogleExcellent service Stacy was very good and helped and guided us through the process
Thank you for your review and we are pleased Stacy was able to help.
5/5
TrustpilotHigh praise
Just wanted to say a massive thank you to all the team at the Northfield branch, special shout out to Amanda and Martin. After 12 months and 4 x house sale we finally got there , the team were patient professional and always kept us up to date, would highly recommend 👏🏻👏🏻👏🏻
5/5
TrustpilotI was completely over whelmed by the…
I was completely over whelmed by the process but oulsnam kingh heath georrgie and all staff made it an obsolete breeze they were incredible patient taking the time to answered every single one of my question with out making me feel rushed i am glad to recommend them
Thank you for your 5 star review. We are so glad that Georgie and the team helped you with the process. Good luck with everything going forward.
5/5
GoogleThank you for all your help in finding and securing the perfect rental property. Brilliant service
Thank you we appreciate you leaving a review.
5/5
TrustpilotCouldn't recommend enough
Georgie was an absolute pleasure to deal with. She was incredibly responsive and kept me sane throughout a particularly stressful process. Couldn't recommend her and the team at Oulsnam enough!
Thank you so much for your 5-star review! It was our pleasure to help you through this journey and we hope you have settled into your lovely home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bournville has the most, with 873 reviews rated 4.7 out of 5, followed by Barnt Green with 436.
The two Oulsnam offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales.
