5/5
TrustpilotKaren was very approachable and…
Karen was very approachable and helpful, she talked through suggestions of how we could use the space and benefits of living in the area.
Trusted Agent profile
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Oulsnam estate agents in Bournville and Barnt Green
★★★★★
1,087 reviews across 2 offices and 3 platforms
Oulsnam has two offices, in Bournville and Barnt Green. Together they have 1,087 reviews on three platforms, rated 4.8 out of 5 overall.
310
Reviews on Google
All 2 offices
3
Reviews on Facebook
All 2 offices
774
Reviews on Trustpilot
All 2 offices
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Our offices
Oulsnam's two offices, most reviewed first. Each has its own page.
Latest reviews from every Oulsnam office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
GoogleMy experience of dealing with my contact Brogan Wallace at Oulsnams letting has been a positive one. He has always responded to my requests and emails promptly and efficiently and has kept me informed. I hope my next contact is as reliable.
Agent replied · 14 August 2026
Thank you for taking the time to leave a review that is much appreciated.
5/5
GoogleBrogan has been amazing, always quick to help and genuinely supportive. I really appreciated everything she did and wish her all the best.
Agent replied · 14 August 2026
We are very pleased Brogan was always supportive. Many thanks.
5/5
GoogleMy dealings with Brogan were limited and few as I had little need to contact him. I guess this reflects the smooth and efficient way in which he handled any issues arising.
Agent replied · 14 August 2026
Thank you for your kind review.
5/5
GoogleThanks Brogan for all your help.
Agent replied · 14 August 2026
Thank you for your review.
5/5
GoogleRating only, no written review.
Agent replied · 14 August 2026
Thank you.
1/5
GoogleDreadful for renters Will try and keep your deposit Charged us an extra days rent even when the landlord had said to not charge us Do not use these people!
Agent replied · 14 August 2026
Thank you for your feedback. We are sorry to hear that you are dissatisfied with your experience and would like to take the opportunity to clarify the situation. With regard to the deposit, all deductions proposed are based on the independent check-out report and supporting evidence, including photographs and the inventory prepared at the start of the tenancy. These reports are carried out by third-party clerks to ensure impartiality. Where there is any disagreement, the matter can be referred to the relevant tenancy deposit scheme for independent adjudication, which we fully support. In relation to the condition of the property, we note your comments; however, our assessment must rely on the documented inventory and check-out process rather than informal confirmation. This ensures consistency and fairness to all parties. Regarding the return of keys, tenancy agreements require that keys are returned on or before the last day of the tenancy. Where this falls on a non-working day, tenants are expected to make prior arrangements with the office to facilitate return of the keys or use our post-box if the office is closed. In the absence of such arrangements, charges may apply in line with the terms of the tenancy agreement. These charges are not intended to be punitive but reflect continued possession and associated costs. We also acknowledge that you provided more than the minimum required notice, which we appreciate. However, notice periods and end-of-tenancy procedures are separate matters and are applied in accordance with the tenancy agreement. We are committed to acting fairly and transparently at all times and always take clients instruction.
5/5
GoogleBrogan has been brilliant at dealing with any problems I have had over the last few years a credit to Oulsnams nothing has ever been too much trouble.
Agent replied · 14 August 2026
Thank you.
5/5
GoogleBrogan is a Professional and Very Very Polite agent!
Agent replied · 26 September 2026
Thank you.
5/5
GoogleBrogan has been an exceptional member of staff and she has always gone the extra mile in helping me with all my numerous enquiries. I wish you all the best.
Agent replied · 26 September 2026
Thank you.
5/5
TrustpilotGreat service , thank you!
Tom was very helpful and efficient. It is the second property that Tom has sold for us and we would not go with anyone else! Great customer service. Thank you so much to the whole team.
5/5
TrustpilotThe speed and professionalism in which…
The speed and professionalism in which they operate. They are certainly the best in the industry
5/5
GoogleAnna went above and beyond her role to secure our first home. She kept in constant contact throughout the process and we are so grateful! We highly recommend this estate agents. Thank you again.
Agent replied · 12 August 2026
Thank you for such a lovely review. We’re so pleased to hear that Anna went above and beyond to help you secure your first home and kept you updated throughout. We’ll be sure to pass on your kind, and we wish you all the best in your new home.
5/5
TrustpilotKaren Clifton was very helpful showing…
Karen Clifton was very helpful showing us around the property
5/5
TrustpilotOulsnam Redditch 5 Stars
I shall be forever thankful that I found Vicky and the team at Oulsnam Redditch. Today, we complete on our house sale in Rubery after 9 painful months on the market with another agent, Oulsnam were a breath of fresh air. The service offered was impeccable, honest and they delivered. Within 5 days of being on the market with Oulsnam, I had 4 booked viewings, all conducted over a weekend with Jeff. Jeff was fantastic with the viewings and taking people around with knowledge, friendliness and consideration. He kept me informed about how they each went, something that I completely lacked from my other agent. By the end of the weekend, after 4 viewings, I had 3 offers on the table! Absolutely amazing!! Vicky and the team achieved exactly what they set out to. During the sale, Elisha and Debbie have been attentive and always on hand to take it through to a smooth completion. A wonderful team at Redditch, sincerely thank you! Id highly recommend.
5/5
TrustpilotA Difficult Journey Made Easier by Emma
Our sale and purchase has been one of the most stressful experiences we’ve ever been through, lasting several months and involving delays that were largely outside Oulsnam’s control. Throughout it all, Emma Sutton has been exceptional. She kept us updated, chased matters relentlessly, and was always honest about where things stood. Even when there was very little progress to report, she never left us wondering what was happening and always responded promptly to our emails and calls. What really stood out was that Emma genuinely cared. She understood how stressful the situation had become for us and worked tirelessly to keep the transaction moving. We always felt that she was on our side and doing everything within her power to achieve a successful outcome. Buying and selling property can be incredibly frustrating, but having someone like Emma fighting your corner makes all the difference. Thank you, Emma, for your professionalism, patience and persistence. We genuinely don’t think we would have reached the finish line without you.
5/5
TrustpilotA positive honest team.
I contacted Oulsnam as many properties around mine had sold quickly for a good price. The valuation was surprising, and much more than I had expected, I had fast viewings and an initial over priced offer, which was withdrawn a couple of weeks later. Undaunted the agent pressed on keeping me in the loop at all times, finances generally were not good, the oil price’s rose, and dreadfully wet weather all conspired against us, but Oulsnam kept me going, luckily I had the time to allow for these set backs, dozens of viewings later, and a reduction in price, saw a cash buyer, essential as part of an extension was only of single brick thickness, unknown to me, but difficult as far as a mortgage was concerned. Much negotiation later led to a firm offer and a sale. Oulsnam supported me and kept me buoyant throughout the process, all the Agents were very friendly and positive, which led to an eventual sale I’m sure. A wonderful team, with an excellent leader. Thank you.
5/5
TrustpilotThe Staff especially Georgia were…
The Staff especially Georgia were extremely helpful. We had a great response from them all when we decided to sell our property through Robert Oulsnam. They ensured it all went well and we were very happy with the service given. Thank you all so very much. We are now in our new for ever home working hard to get it how we want it. Regards David &Karen
5/5
TrustpilotGreat viewing experience with Sadie.
Great viewing experience with Sadie. Showed me a property twice, with very short notice given to the office. Very helpful, polite, good constructive comments about the property and location. Emma in the office was also extremely helpful in organising the viewings and answering my questions quickly Have booked a third viewing to take my daughter to see....
5/5
TrustpilotProperty search with Oulsnam
The lady that showed me around, Karen Clifton was friendly very helpful took time to show me the properties and answer any of my questions and concerns
5/5
TrustpilotSadie-Jayne Wragg is incredible
Sadie-Jayne Wragg is incredible! She made us feel comfortable while helping us explore our options ensuring us a bright future! She took her time ensuring our experience with the bromsgrove branch was successful!
5/5
TrustpilotExcellent customer service.
Excellent customer service. Prompt responses to questions and queries. So supportive,proactive with advice and information throughout the sale of our property. Special mentions and thanks to Debbie,Vickie and Elisha. Would highly recommend the team at Redditch.
5/5
GoogleRating only, no written review.
Agent replied · 31 July 2026
Thank you.
5/5
TrustpilotOulsnam Fantastic Experience
We would just like to thank Ron Cashmere who has been excellent throughout the sale of our house. Top drawer in his commitment and always went that extra mile. Whatever we asked of him Ron was always willing and he wanted us to succeed. Can't thank Ron enough. Oulsnam as a company are 2nd to none.
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Questions about Oulsnam
Which Oulsnam office has the most reviews?
Bournville has the most, with 867 reviews rated 4.7 out of 5, followed by Barnt Green with 429.
Where are the Oulsnam offices?
The two Oulsnam offices, by town:
- Barnt Green: 81 Hewell Road, Barnt Green, B45 8NL
- Bournville: 235 Mary Vale Road, Bournville, B30 2DL
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Send Oulsnam a message.
