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★★★★★
1,086 reviews across 2 offices and 3 platforms
Oulsnam has two offices, in Bournville and Barnt Green. Together they have 1,086 reviews on three platforms, rated 4.8 out of 5 overall.
310
Reviews on Google
All 2 offices
3
Reviews on Facebook
All 2 offices
773
Reviews on Trustpilot
All 2 offices
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Oulsnam's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotOulsnam - Barnt Green
Sanae Sheikh, Stacy Ward and Michelle Mullins (Manager) were professional, efficient and thorough. Between them they put my faith back in Oulsnam.Would have scored 5 Stars except for my initial dealings with the admin team.
5/5
TrustpilotExcellent communication throughout…
Excellent communication throughout buying process
Thank you for taking the time to leave our offices with a 5 star review. It is very much appreciated! We wish you all the very best.
5/5
TrustpilotProfessional Virtual Support
They keep things professional and friendly especially via email or telephone
Thank you for your review that is much appreciated.
5/5
TrustpilotWe received great customer care
We received great customer care, really helped us out no matter how minor the question was. Happy to be in our house we set our hearts on.
Thank you for your kind review and we are so happy that you managed to get the family home you wanted. We all hope you are very happy there!
5/5
TrustpilotProfessional & Efficient Service.
Very professional & efficient service.I have used Robert Oulsnam & Co for over 4 years as they manage the rental of my property in Barnt Green. I can thoroughly recommend them.
Thank you for your 5* review. We will pass your comments on to the Lettings Team.
5/5
TrustpilotGreat agent
Friendly agent, smooth process, easy to contact and always take prompt action to solve any issue.
Thank you so much for taking the time to leave us a review
3/5
TrustpilotMy main issue was a member of staff who…
My main issue was a member of staff who was rude and got quite emotional during one of our first discussions on a house purchase. It meant I limited my contact with them and only called when absolutely necessary. I realise now I should have requested another member of staff to handle my purchase, to alleviate the anxiety I felt whenever speaking to this person.Otherwise in fairness the purchase was handled ok. Luckily I build up a good relationship with the seller so we kept each other updated.
Thank you for getting in touch and leaving us a review. We strive to achieve excellent customer service, your comments have been taken on board and will be looked into.
4/5
TrustpilotWe found the staff helpful and very…
We found the staff helpful and very pleasant
Thank you for your review and we are pleased that you were happy with our service.
5/5
TrustpilotHighly recommended
I had a great service from Oulsnam. They sold my property rather quickly after another estate agent sat on it for months without any progress. I would highly recommend them!
Thank you for your 5 star review. We are so pleased we were able to help with the sale of your property!
5/5
TrustpilotFiona in Bromsgrove office was…
Fiona in Bromsgrove office was EXTREMELY HELPFUL, thank you
Thanks for taking the time to leave us a five star review. We have passed your comments onto Fiona and we are happy you had a great experiance with us and wish you well in your new home!
5/5
TrustpilotHonest with no hard sell
We were buyers. We got great advice on the local housing market from Tim at the Stirchley branch. He understood our needs and didn't waste our time with inappropriate properties. Once our purchase was going through the communications were good. Recommended.
Thank you for your 5 star review. Much appreciated.
5/5
TrustpilotProfessional
Professional, yet friendly, service keeping me informed all the way through the sale process.
5/5
TrustpilotA great team
Brilliant service and a great team. Debbie was an absolute star.
Thank you for leaving us a review, we appreciate your comments and we really hope you and your family have settled into your new home.
1/5
TrustpilotFrom start to finish Oulsnam’s seem to…
From start to finish Oulsnam’s seem to be on the buyers side not on my uncle’s side who instructed Oulsnam to sell his property, the whole process took over 7 months because of the buyers, we were never kept properly informed all through the process, were even lied to, mis-informed, but Oulsnam’s were happy to take the money at the end of it without really doing anything. I could write a big essay explaining everything that went on but it would take too long. We were very disappointed and dissatisfied with the whole process and wouldn’t recommend Oulsnam to anyone else.
5/5
TrustpilotOulsnam were very helpful in the sale…
Oulsnam were very helpful in the sale of my property in Northfield.
Thank you very much for your 5 star review and once again, for your valued business. I hope that you have settled well into your home home.
5/5
TrustpilotThe Purchase was straightforward and…
The Purchase was straightforward and went well. Only negative part was needed to provide proof of funds prior to even being able to view the property.
Thank you so much for your 5 star review and we hope you are enjoying your new home.
5/5
TrustpilotI give Robert Oulsnam 5 stars but I…
I give Robert Oulsnam 5 stars but I also award 5 stars to Jessica McPherson of the Northfield Office who answered our questions and emails so promptly. A thoroughly memorable experience, we have nothing but praise.
Thank you so much for your glowing 5 star review. Jessica is a conscientious member of Staff who strives to deliver 'first class' customer service. I have passed your comments onto her and wish you all the very best in the future.
5/5
TrustpilotThe best
Dealt with my mother's house sale following her death. Compassionate and caring under these circumstances..... couldn't fault the service received.... highly recommend
Thank you so much for your review. It was a pleasure to help with the sale of your mothers home and we are glad you were happy with the service you received.
5/5
TrustpilotVery good Estate Agent In Stircley
After first house sale fell through I want to Tim and his team at Stirchley. Not only did they market the property to bring in a lot of viewers, they gave me good and sound and expert advice about the offers I had received. Always friendly, Always professional. Always supportive.
Thank you very much for your 5 star review, much appreciated
5/5
TrustpilotSold & Bought through Oulsnam Droitwich
Have to say the whole team performed 5 *****
Thank you Andrew for your 5 star review, we are so pleased you sold your amazing home through us and no doubt you will be making your next equally amazing!
5/5
TrustpilotVery efficient Droitwich branch.
Very efficient Droitwich branch. Quick sale.
Thank you for your 5 star review, we greatly appreciate you were pleased with our service and we wish you all the best for the future!
5/5
TrustpilotPurchase of property through Robert Oulsnam and Company
I used Robert Oulsnam and Company because the property I was interested in was on the market with them.I was very pleased with the service provided by all members of staff I had contact with. Becky was the employee who gave me a second viewing of the property and was the key agent in charge of the purchasing process. Becky was always attentive, courteous, positive, efficient and extremely professional. Thank you Becky, and the Oulsnam staff at the Bournville Branch, for assisting in the successful conclusion of my property purchase.
Thank you for your 5* Review, we wish you every happiness in your new home, and I will pass on your kind comments to Becky.
5/5
TrustpilotReally helpful and good communicators.
Rating only, no written review.
Thank you for your 5 star review. Your feedback is very much appreciated!
5/5
TrustpilotProfessional and Recommended
Professional, friendly and efficient. Having bought from them 22 years ago and now sold in 2020 strongly recommend.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bournville has the most, with 866 reviews rated 4.7 out of 5, followed by Barnt Green with 429.
The two Oulsnam offices, by town:
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