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★★★★★
1,087 reviews across 2 offices and 3 platforms
Oulsnam has two offices, in Bournville and Barnt Green. Together they have 1,087 reviews on three platforms, rated 4.8 out of 5 overall.
310
Reviews on Google
All 2 offices
3
Reviews on Facebook
All 2 offices
774
Reviews on Trustpilot
All 2 offices
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Oulsnam's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat service from the staff with…
Great service from the staff with assistance of a property purchase. Was always at the end of the phone to offer any help. Hopefully I will definitely be using them again in the future.
Thank you for your 5 star review. We pride ourselves on our customer service so we appreciate your feedback.
4/5
TrustpilotBournville Birmingham
Staff member was very nice and helpful including the manager with the purchase of the house and I would certainly recommend others who are interested in purchase.
Thank you for your positive review, we hope you have settled well in your new home.
5/5
TrustpilotExcellent service
Excellent service. Julie was very helpful and supportive not to mention professional
4/5
TrustpilotGOOD
GOOD AND FAST
Thank you very much for your review which is much appreciated. We hope we can do business with you again at some point.
1/5
TrustpilotWasn't told the truth regarding…
Wasn't told the truth regarding updates. Poorly handled
I'm sorry you wasn't happy with our services
5/5
TrustpilotI sold my property through Robert…
I sold my property through Robert Oulsnam and Received excellent service and I believe value for money also. Staff were exceptionally helpful and efficient. Would Highly Recommend
5/5
Trustpilot5 Stars review
I give Robert Oulsnam’s Barnt Green 5 Stars because the staff were so helpful and supportive with selling my property and would recommend them when your ready to move to make the experience much easier.
5/5
TrustpilotWonderful friendly ladies and a quick…
Wonderful friendly ladies and a quick sale can’t speak highly enough of them
5/5
TrustpilotWe dealt with the Bearwood branch to…
We dealt with the Bearwood branch to market our late Aunts Bungalow and were very pleased with their service. From the start they were very professional with Ben taking some excellent photos of the property and advertised it perfectly. Both Ben and young Sarah “who was a joy “were very helpful, knowledgeable, approachable and friendly. All in all it turned out to be a very pleasant experience and I would recommend your company to anyone Terrance Oakley
Thank you for your 5 star review. We pride ourselves on our customer service so we appreciate your feedback.
5/5
TrustpilotGreat communication throughout - Droitwich
Great communication throughout - bought our first home with Robert Oulsnam - Brilliant company
Thank you kindly for your 5 star review Mr & Mrs Attersall, much appreciated and we hope you are very happy and have settled in to your beautiful first home, welcome to Droitwich!
5/5
TrustpilotI owned a single property in Moseley…
I owned a single property in Moseley which l looked after myself for many years while l lived in Solihull. I moved to Surrey & asked Oulsnams to manage it for me because of the distance. I chose Oulsnam’s because I had bought and sold through them in the past and found them excellent. Their rental side is as good as their sales - prompt efficient and honest. l would recommend them to anyone with confidence.
5/5
TrustpilotVery pleasant experience
Very pleasant experience with Bournville Oulsnams branch - the guys were helpful with any queries, got back to us quickly and kept us updated throughout the process.
Thank you for taking time to write your review. We are delighted you are happy with the service provided.
5/5
TrustpilotEfficient service
All members of the Bromsgrove branch were very helpful, always professional and extremely efficient when dealing with the sale of my mother property.
Thank you for leaving us a five star review it is greatly appreciated. We are really happy to hear you were happy with the service we provided.
5/5
TrustpilotDid a fantastic job of marketing my…
Did a fantastic job of marketing my house and got me the price they said they would which was £15k more than an online estate agent with a colour in there name told me.Thank you
Your 5 star review is really appreciated. What you experienced is what we always aim for, the best price possible for our clients. Thank you once again for your business.
5/5
TrustpilotProfessional, friendly service
Everyone was really friendly, helpful and professional. My purchase went through as well as could be expected, with big thanks to Lauren for all her help!
2/5
TrustpilotRude staff whenever I called to either…
Rude staff whenever I called to either give information or to find out information regarding our purchase. Lots of chasing on my end and they felt lazy. The seller also communicated to us about the lack of customer service and rudeness.
4/5
TrustpilotGood
Good support.
Thank you very much for your kind review.
5/5
Trustpilotexcellent work!
The team was very helpful and efficient. Many thanks for their work.
3/5
TrustpilotDelays almost caused chain to collapse...
I think “average” is about right. Extreme examples of being wildly loose with the truth from the moment we made an offer through to completion, ignoring calls & emails for two weeks at a time, not moving things through quick enough (it felt like the sales progressor only worked one day a week), and a complete lack of communication (even when picking up the keys) made for a very lacklustre experience with Oulsnam. Yes, we got the house but the stress of losing our chain due to Oulsnam’s nonsense regarding emails/calls meant we ended up dealing with the seller directly; we did more directly in a week than Oulsnam managed to do in almost two months…! If it wasn’t for the seller’s initiative in searching for me on Facebook, the chain would have collapsed and it felt like Oulsnam would have let it.
Im sorry your was not happy with our service.
2/5
TrustpilotAbrasive sales manager
I found the sales manager abrasive and felt s/he was more supportive of the buyers rather than us, (who had engaged her and were paying the fee).
We are really sorry to hear you felt that way. Unfortunately, the Freehold purchase being dealt with by another solicitor caused delays & we were genuinely just trying to keep your sale together during a difficult time.
5/5
TrustpilotWe had excellent service throughout…
We had excellent service throughout from Oulsnam at Droitwich. Both when selling our property and buying our new one. We could not recommend them enough. Amazing
Thank you kindly Mr & Mrs Edge, we are so pleased you bought and sold through us and wish you all the future happiness in your new home!
5/5
TrustpilotExcellent service and advice from the…
Excellent service and advice from the Moseley team throughout the whole process from valuation to sale.
5/5
TrustpilotExcellent service
Excellent Sold it one day buyer pulled out Oulsnam put it back on the market Sold it the next day and complete within our time scale
5/5
TrustpilotFirst class service from Redditch office
First class service, helped me through a difficult sales.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bournville has the most, with 867 reviews rated 4.7 out of 5, followed by Barnt Green with 429.
The two Oulsnam offices, by town:
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