Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotEasy and efficient service for landlords
We are happy with Oulsnam's work in again finding us a new tenant for our property. (They have been our letting agent for the past few years.) The process has been easy and efficient for us, our property quickly attracted interest from several households, and ultimately a new tenant moved in only a little more than a month after the property was put on the market. Charlotte (Smith) in the Lettings team was especially helpful with the logistics in the latter part of the process.
JL · 26 June 2022 · Oulsnam Bournville
Agent replied · 28 May 2023
Thank you for leaving a review and your kind words that is much appreciated.
★★★★★ 5/5
TrustpilotOutstanding Service
The nature of both the sale and purchase were not straightforward but the service from Oulsnams was outstanding. I was kept completely update on any developments in a very timely manner. Everyone I dealt with was efficient and friendly. I would particularly like to mention Lauren who went above and beyond in keeping the process on track.
Christopher · 24 June 2022 · Oulsnam Bournville
★★★★★ 5/5
TrustpilotComplete Satisfaction
Whilst conducting the valuation of the property Oulsnam’s agent was the most objective and the least pushy of the three agents invited to quote for handling the sale thereby being the one selected. Initial actions to put the house on the market were prompt and secured a buyer within three days (excluding the weekend). Throughout dealings ALL the office staff were helpful, communicated well and kept promises to call back!All in all everything went as well as it could - so “WELL DONE” and thank you to the Oulsnam Team in Barnt Green for being so pleasant to deal with.
Glyn · 15 June 2022 · Oulsnam Bournville
★★★★★ 5/5
TrustpilotMany thanks to Lisa and all the team at…
Many thanks to Lisa and all the team at Oulsnam in Moseley for their professional and efficient service. I particularly appreciated their honest way of dealing with any situation arising. They are always ready to help.
Marie-Pierre · 15 June 2022 · Oulsnam Bournville
★★★★★ 5/5
TrustpilotMany thanks to yourself and Lucy for…
Many thanks to yourself and Lucy for dealing with the sale of our late brothers house- efficient and helpful throughout despite my numerous phone calls!
Geraldine · 8 June 2022 · Oulsnam Bournville
★★★★★ 5/5
TrustpilotVery easy to communicate with a member…
Very easy to communicate with a member of staff.
MRS · 7 June 2022 · Oulsnam Bournville
Agent replied · 28 May 2023
Thank you for your five star review. We pride ourselves on our customer service so appreciate your feedback.
★★★★★ 1/5
TrustpilotTerrible service with long delays
I recently spoke to Oulsnam regarding a property they had that was avaliable. The letting negotiator took a month and three attempts at contact to get back to me regarding a viewing. Very poor service will avoid in future.
G · 7 June 2022 · Oulsnam Bournville
★★★★★ 5/5
TrustpilotOutstanding Service at Moseley
Outstanding Service at Moseley. We have just purchased a property through Robert Oulsnam in Moseley. Lisa and Laura were an absolute delight to deal with and consummate professionals. They are knowledgable, caring and customer centred. Highly recommend and would certainly use them again.
Continental · 6 June 2022 · Oulsnam Bournville
★★★★★ 5/5
TrustpilotAngela Droitwich office
Angela at your Droitwich kept me updated all the way through the sale and in the last few days helped push the sale to completion 5 hours before my mother died otherwise the purchaser would have been unable to move out of a Care Home he was temporarily in for at least until Probate had been granted. Thank you so much Angela for all your help at such a difficult time for me
Barbara · 24 May 2022 · Oulsnam Bournville
Agent replied · 28 May 2023
Thank you kindly for your review and Angela is so pleased to have been able to help and assist during this difficult time, we wish you all the best
★★★★★ 5/5
TrustpilotWonderful Service
We chose Oulsnam’s to sell the flat as they were the agents when we bought it 18 months ago. We were impressed at the communication from them at that time, and nothing has changed. Excellent service from the moment that James came to view and value the flat at a very difficult time for us through to the incredible amount of work that Lauren carried out to get completion over the line. Lauren kept everyone fully updated and provided an excellent fulcrum for the transaction, despite all parties having to work with a buyer’s solicitor who seemed determined to slow down the most simple conveyance at every stage. Highly recommended.
Neil · 16 May 2022 · Oulsnam Bournville
★★★★★ 5/5
Trustpilotsale of our property
Erin handled the sale of our property. Very pleased with the service we received from the staff in Rubery. Lots of practical advice and support throughout the process. Lisa and Erin were always able to deal with the many complications that arose. Would definitely recommend them.
Susan · 25 April 2022 · Oulsnam Bournville
★★★★★ 5/5
TrustpilotProfessional
Professional, attention to client needs while maintaining a friendly and personal touch.
Mr · 16 April 2022 · Oulsnam Bournville
★★★★★ 5/5
TrustpilotExcellent Service
The staff at Oulsnams were very friendly and helpful throughout the process. They organised all visits to the property and kept me informed throughout. They also made regular checks on those involved to identify any potential problems in the chain. I’m happy to recommend them.
DM · 10 April 2022 · Oulsnam Bournville
Agent replied · 28 May 2023
Thank you kindly David, we really appreciate your feedback and 5 star review, we are so happy you will recommend us & we wish you all the best for the future!
★★★★★ 5/5
TrustpilotThe best letting agency...
The best letting agency I ever worked with. Very smooth and easy to follow letting process. Whether you are looking to buy, sell or let a property, this is your go to Agency. Best services, I recommend them.
Gabriel · 25 March 2022 · Oulsnam Bournville
★★★★★ 5/5
GoogleVery pleased with the service provided by Robert Oulsnam, always quick to respond and aided in moving the purchase forward.
Robert · 24 March 2022 · Oulsnam Bournville
★★★★★ 5/5
GoogleRacheal and Samantha really understood our search and never pressured us but were always ready to respond rapidly on our behalf and support us through our sale and purchase with professionalism and experience.
Jennifer · 24 March 2022 · Oulsnam Bournville
★★★★★ 5/5
GoogleGreat experience with Robert Oulsnam, will be using them to sell this property when the time comes. They were very friendly and profressional, excellent customer service and were great at keeping me in the loop with regards to the chain for my transaction. Lovely staff, would definitely recommend.
Jess · 24 March 2022 · Oulsnam Bournville
★★★★★ 4/5
TrustpilotCommunicative and patient.
It took over a year to go from initial listing to completion which was a little frustrating. Buyer took 3 months to decide to have survey and the solicitor was very slow. Staff at Robert Oulsnam did attempt to keep things moving with calls and emails. Staff always polite and helpful. Generally good communication and they were patient with the situation.
Sue · 17 March 2022 · Oulsnam Bournville
Agent replied · 28 May 2023
Thank you for taking the time to leave your review. We would have obviously loved for your review to be five stars and are sorry that you feel you couldn't award us this. We certainly agree there was a number of frustrations with your sale and onward purchase however these were largely beyond our control. We hope your mother is happy and settled in her new home. Thanks Tim.
★★★★★ 5/5
TrustpilotIf Carlsberg opened an estate agents...
My expectations were way, way exceeded by the Rubery team. I was selling my late fathers house as executor for several beneficiaries and things were anything but straightforward. Lisa and her team were just brilliant (big up Sally-Ann too!) . They became my trusted advisors and kept hold of the ball when I was unable to. Kept me on top of things (they were ahead of the game) and made what often seemed to be a difficult situation very easy. Informative, clear, concise and on point throughout. Lovely people too... what more can I say?.. SOLD!
Trev · 15 March 2022 · Oulsnam Bournville
Agent replied · 28 May 2023
Thank you so much for taking the time to leave our office with this lovely review and we are really pleased to hear that through a difficult time, you had a trusted support network within our Oulsnam Rubery team. We wish you all the best for the future and thank you again for your valued business and feedback!
★★★★★ 5/5
TrustpilotHonest Service
Tim was super accommodating, pragmatic and honest.It was a pleasure doing business when buying a property in Stirchley.
A · 14 March 2022 · Oulsnam Bournville
Agent replied · 28 May 2023
Thank you so much for your 5 star review. We are glad you found the way we conduct business to your liking.
★★★★★ 5/5
TrustpilotDebbie and the team at Hagley Road…
Debbie and the team at Hagley Road Office were friendly and professional throughout, achieving a very quick sale at a good price.
Mark · 11 March 2022 · Oulsnam Bournville
Agent replied · 28 May 2023
Thank you for taking the time to leave us with a five star review, we really appreciate it. All the best.
★★★★★ 5/5
TrustpilotExcellent company
Oulsnam Northfield have been amazing during the sale of my father's house. Jessica has provided me with regular updates and communication has been excellent. Would highly recommend this company.
Anita · 10 March 2022 · Oulsnam Bournville
Agent replied · 28 May 2023
Thank you so much for your 5 star review. Jessica is a valued member of the team and communication we recognise is a key component when selling so we always aim to keep our clients informed. Thank you again for your business and we wish you all the very best in the future.
★★★★★ 5/5
TrustpilotProfessional service all round
Needing to relocate for work reasons we contacted Robert Oulsnam and Co for a valuation. From this first visit through to completion of the sale the service we received was excellent. Viewings were handled by the professional sales team and regular feedback was given. I have since recommended them to friends and family also considering selling their houses and will continue to do so.
Tom · 5 February 2022 · Oulsnam Bournville
Agent replied · 28 May 2023
Thanks for your kind five star review. It was a pleasure to help you and your family move home. We hope you are all settled now and much appreciate the recommendations.
★★★★★ 5/5
TrustpilotReally nice staff kept me up to date…
Really nice staff kept me up to date with sale going through recommend them to anyone and reasonable price for sale
Dean · 1 February 2022 · Oulsnam Bournville
Agent replied · 28 May 2023
Thanks Dean for leaving a 5 star review for our offices. We really appreciate you taking the time to leave feedback and we are pleased to hear you were happy with the service provided.
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